HBSE Class 10 Question Paper 2025 Tourism & Hospitality

CLASS : 10th (Secondary) Code No. 2132
Series : Sec/Annual Exam.-2025
Roll No.

TOURISM AND HOSPITALITY
National Skills Qualification Framework (NSQF)
Level – 2
[ Hindi and English Medium ]
(Only for Fresh/Re-appear/Improvement/Additional Candidates)

Time allowed : 2.30 hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u&i= esa eqfnzr i`"B 8 rFkk iz'u 30 gSaA
Please make sure that the printed pages in this question paper are 8 in number and
it contains 30 questions.

• iz'u&i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj&iqfLrdk ds eq[;&i`"B ij fy[ksaA
The Code No. on the right side of the question paper should be written by the
candidate on the front page of the answer-book.

• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.

• mÙkj&iqfLrdk ds chp esa [kkyh iUuk@iUus u NksMsa+A
Don’t leave blank page/pages in your answer-book.
• mÙkj&iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.

2132 P. T. O.

(2) 2132
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA jksy ua0 ds vfrfjDr iz'u&i= ij vU; dqN Hkh u
fy[ksa vkSj oSdfYid iz'uksa ds mÙkjksa ij fdlh izdkj dk fu'kku u yxk,¡A
Candidates must write their Roll No. on the question paper. Except Roll No. do not
write anything on question paper and don't make any mark on answers of objective
type questions.

• d`i;k iz'uksa ds mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u&i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

uksV % (i) lHkh iz'u vfuok;Z gSaA
All questions are compulsory.

(ii) çR;sd ç'u ds vad mlds lkeus fn, x, gSaA
Marks are indicated against each question.
(iii) ç'uksa ds mÙkj muds vadkuqlkj nhft,A
Answer the questions according to their marks.

1. dLVej ds oxhZdj.k dk o.kZu dhft,A 5
Explain classification of customer.

OR

lfoZl dk dLVej dh larqf"V ds :i esa Vwy dk o.kZu dhft,A
Explain service as a tool of customer satisfaction.

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2. (a) VsyhQksu dk mÙkj nsrs le; vkSj (b) VsyhQksu djrs le; t:jh f'k"Vkpkj dk o.kZu dhft,A 5

Explain etiquettes while (a) answering telephone and (b) making telephone calls.

OR

gkWfLiVsfyVh ds vo;oksa dk o.kZu dhft,A
Explain components of Hospitality.

3. izksVsD'ku vkWQ dkWihjkbV ,DV D;k gS \ izksVsD'ku vkWQ dkWihjkbV ,DV ij ,d uksV fyf[k,A 5

What is Protection of IPR Act ? Write a note on Protection of Copyright Act.

OR

vljnkj lapkj.k ds vojks/kdksa dk o.kZu dhft,A
Explain barriers to effective communication.

4. gkWfLiVsfyVh dh ifjHkk"kk nhft,A gkWfLiVsfyVh baMLVªh ds y{; D;k gSa \ 3

Define Hospitality. What are goals of Hospitality Industry ?

5. mez dh laosnu 'khyrk D;k gS \ blds vo;oksa dk o.kZu dhft,A 3

What is Age Sensitivity ? Explain its components.

6. tujy xzwfeax fVIl fyf[k,A 3

Write general grooming tips.

2132 P. T. O.

(4) 2132
OR

[kkus ds izksMD'ku vkSj lfoZl esa HACCP vkSj FSSAI ds jksy dk o.kZu dhft,A
Explain role of HACCP and FSSAI in food production and service.

7. gksVy esa lqj{kk vkSj flD;ksfjVh ds fVIl nhft,A 3

Give security and safety tips for hotels.

OR

F & B lfoZl ,fj;k esa 'kwU; nq?kZVuk dks dSls lqfuf'pr fd;k tk ldrk gS \

How zero accident can be ensured in F & B service area ?

8. xsLV ds dejs esa Q'kZ lqj{kk ij ,d uksV fyf[k,A 3

Write a note on Floor Safety in guest room.

9. VwfjTe vkSj gkWfLiVsfyVh esa vaxzsth Hkk"kk ds jksy dk o.kZu dhft,A 3

Explain role of English Language in Tourism and Hospitality.

10. VwfjTe esa iz;ksx gksus okyh dqN lk/kkj.k Hkk"kk fyf[k,A 2

Write some common languages used in Tourism.

11. lLVsuscy MsoyiesaV D;k gS \ 2

What is Sustainable Development ?

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12. xsLV dks l¡Hkkyus ds rjhds fyf[k,A 2

Write ways to deal with guests.

13. IPR dk egÙo D;k gS \ 2

What is importance of IPR ?

14. Bhd ls gkFk /kksus ds pj.k fyf[k,A 2
Write steps to wash hands properly.

OR

izkFkfed mipkj fdV esa D;k lkeku gksrk gS \
What items are present in First Aid kit ?

15. jlksbZ dh fu;fer tk¡p dh t:jr D;k gS \ 2

What is need of regular inspection of kitchen ?

OR

^gkmldhfiax vkWijs'ku* ij ,d uksV fyf[k,A
Write a note on 'housekeeping operations'.

16. CRM dk iw.kZ :i -------------- gSA 1

Full form of CRM is ………….. .

2132 P. T. O.

(6) 2132
17. IPR dk iw.kZ :i ------------- gSA 1

Full form of IPR is …………… .

18. ------------- O;fDr ds 'kkjhfjd] HkkoukRed vkSj euksoSKkfud dY;k.k dks n'kkZrk gSA 1

………….. refers to a persons physical, emotional and psychological well being.

19. PPE dk iw.kZ :i --------------- gSA 1

Full form of PPE is …………… .

20. baMsUV ,d MkD;wesaV gS tks fd lkeku vkSj mldh la[;k dh t:jr crkrk gSA ¼lgh@xyr½ 1

Indent is a document stating requirements of goods with the quantity.
(True/False)

21. le; lapkj.k dk vo;o gSA ¼lgh@xyr½ 1

Time is an element of communication. (True/False)

22. vkWxsZfud QkfeZax esa fdlku jklk;fud moZjd dk mi;ksx djrs gSaA ¼lgh@xyr½ 1

In Organic Farming, farmers use chemical fertilizers. (True/False)

23. ----------- 'kCn dk;Z dks n'kkZrk gSA 1

A ……….. is a word that shows action.

24. ------------ dk mi;ksx okD; esa fojke n'kkZus ds fy, gksrk gSA 1

…………. is used to indicate pause in a sentence.

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25. SDG …………. o"kZ esa ykap gq, FksA 1
(a) 2010 (b) 2014
(c) 2019 (d) 2015
SDG were launched in ………….. year.
(a) 2010 (b) 2014
(c) 2019 (d) 2015

26. best+ Qkby dk ,DlVsa'ku ------------- gSA 1
(a) .jpg (b) .mp3
(c) .doc (d) .xls
An image file has ………….. extension.
(a) .jpg (b) .mp3
(c) .doc (d) .xls

27. cksMZ ehfVax ------------ lapkj.k dk mnkgj.k gSA 1
(a) fyf[kr (b) baVjilZuy
(c) NksVk lewg
Board meeting is example of …………. communication.
(a) Written (b) Interpersonal
(c) Small group

28. ------------ izfr'kr lapkj.k ok.kh ls gksrk gSA 1
(a) 7 (b) 55
(c) 38 (d) 48
………….. percent communication is done using voice.
(a) 7 (b) 55
(c) 38 (d) 48

2132 P. T. O.

(8) 2132
29. dh-cksMZ ij ------------ ^dh* nckus ls LVkVZ eSU;w [kqyrk gSA 1
(a) VSc (b) gkse
(c) fo.Mks (d) F7
Pressing ………… key opens start menu.
(a) Tab (b) Home
(c) Windows (d) F7

30. baMfLVª;y izkWiVhZ izksVsD'ku ds fy, izFke isfjl dUosa'ku o"kZ ------------ esa gqvk FkkA 1
(a) 1880 (b) 1883
(c) 1913 (d) 1910
First Paris Convention for protection of industrial property was held in ……….
year.
(a) 1880 (b) 1883
(c) 1913 (d) 1910

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