HBSE Class 10 Question Paper 2017 Retail

CLASS : 10th (Secondary) Code No. 1926
Series : Sec. M/2017
Roll No.

RETAIL
National Skills Qualification Framework (NSQF)
(New Syllabus)
[ Hindi and English Medium ]
Level – 2
(Only for Fresh Candidates)
(Morning Session)

Time allowed : 2.30 hours ] [ Maximum Marks : 60
• Ñi;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr iz'u 38 gSaA
Please make sure that the printed question paper are contains
38 questions.
• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij
fy[ksaA
The Code No. on the right side of the question paper should be written by
the candidate on the front page of the answer-book.
• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.
• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A
Don’t leave blank page / pages in your answer-book.
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk
mÙkj u dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do
not strike the written answer.

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• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the question paper.
• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i= iw.kZ o lgh gS] ijh{kk ds
mijkUr bl lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you have been supplied the
correct and complete question paper, no claim in this regard, will be
entertained after examination.
uksV % (i) lHkh iz'u vfuok;Z gSaA
All questions are compulsory.
(ii) izR;sd iz'u ds vad mlds lkeus fn, x, gSaA
Marks are indicated against each question.
(iii) iz'uksa ds mÙkj muds vadkuqlkj nsaA
Answer the questions according to their marks.
1. fjVsy esa LVSUMMZ vkWijsfVax dk;Zfof/k ij uksV fyf[k,A 6
Write note on Standard Operating Procedure (SOP) in retail.
vFkok
OR
fjVsy LVksj j[kj[kko izcU/k fof/k ij uksV fyf[k,A
Write note on retail store maintenance management system.
2. vekSf[kd lapkj ij uksV fyf[k,A 6
Write a note on Non-verbal Communication.
vFkok
OR
lapkj esa dksbZ nks izdkj ds vojks/kksa dh la{ksi esa O;k[;k dhft,A
Explain in brief any two types of barriers in Communication.
3. fjVsy dk D;k vFkZ gS \ bldk egÙo crkb,A 1+2=3
What is retail ? State its importance.

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4. epsZUMkbtj dh dksbZ rhu dk;Z u djus dh ftEesokjh fyf[k,A 3
Write any three responsibilities to not to do the things of a Visual
Merchandiser.
5. fjVsy fcfyax ds dksbZ rhu eq[; rÙo fyf[k,A 3
Write any three key features of retail billing.
6. ,d fjVsy LVksj esa lqj{kk xkMZ ds dksbZ rhu dÙkZO; fyf[k,A 3
State any three main duties of a security guard in a retail store.
7. ekSf[kd lapkj dk egÙo fyf[k,A 3
Write an importance of Verbal-Communication.
8. ilZuy xzwfeax dk vFkZ ,oe~ blds fy;s fdl dk;Z dkS'ky dh vko';drk gS] crkb,A 3
State the meaning of personal grooming and what type of skill required
for it ?
9. fjVsy LVksj esa fcuk udn O;ogkj ds Hkqxrku ds fdlh ,d ek/;e ds ckjs esa crkb,A 1
State any one cashless transaction mode of payment in a retail store.
10. epsZUMkbt ;kstuk dk dksbZ ,d eq[; dk;Z fyf[k,A 1
Write any one basic function of Merchandise Planning.
11. epsZUMkbftax dh fdlh ,d ^fo'ks"krk* ds izdkj fyf[k,A 1
Write any one type of 'trait' of merchandising.
12. epsZUMkbtj dk dksbZ ,d dk;Z fyf[k,A 1
Write any one function of a visual merchandiser.
13. LVksj ys-vkmV D;k gS \ 1
What is Store-layout ?
14. fjVsy LVksj esa ys-vkmV dh fdlh ,d izdkj dk uke fyf[k,A 1
Write name of any one form of lay-out in a retail store.
15. izHkko'kkyh gkmldhfiax dk dksbZ ,d egÙo fyf[k,A 1
Write any one importance of a effective house-keeping.
16. uhps dh vksj lapkj D;k gS \ 1

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What is downward communication ?
17. lekukUrj lapkj D;k gS \ 1
What is horizontal communication ?
18. ikf'od lapkj D;k gS \ 1
What is lateral communication ?
19. vukSipkfjd lapkj D;k gS \ 1
What is informal communication ?
20. 'SMS' ladsrk{kj dk iw.kZ vFkZ fyf[k,A 1
Write full form of the abbreviation 'SMS'.
21. VsfyQksu f'k"Vkpkj D;k gS \ 1
What is telephone etiquette ?
22. fdlh ,d LokLF; ns[kHkky xfrfof/k dk uke fyf[k,A 1
Write name of any one health care activity ?
23. fjVsfyax esa izHkko'kkyh LokLF; ns[kHkky dk dksbZ ,d egÙo fyf[k,A 1
Write any one importance of effective health care in retailing.
24. LokLF; ns[kHkky mik; ds fy;s deZpkjh dk dksbZ ,d nkf;Ro fyf[k,A 1
Write any one responsibility of a worker for health care measures.
25. LokLF; ns[kHkky mik; ds fy;s fu;ksDrk dk dksbZ ,d nkf;Ro fyf[k,A 1
Write any one responsibility of employer for health care measures ?
26. fjVsy LVksj esa LokLF; ns[kHkky dk D;k vFkZ gS \ 1
What is the meaning of health care in a retail store ?
27. izHkkoh lkekftd mifLFkfr n'kkZus ds fy;s ilZuy xzwfeax dh dksbZ ,d fVi fyf[k,A 1
Write any one tip of social success makeover in personal grooming.
28. fctusl oqeu ds fy;s tqvyjh dk dksbZ ,d fVi fyf[k,A 1
Write any one tip for a business woman for Jewellery.
29. eksVs rkSj ij xzkgdksa dks ckaVk tk ldrk gS % 1

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¼d½ ik¡p izdkj
¼[k½ nks izdkj
¼x½ pkj izdkj
¼?k½ mijksDr dksbZ ugha
Broadly customers can be divided into :
(a) Five kinds
(b) Two kinds
(c) Four kinds
(d) None of the above
30. ^epsZUMkbt* vk;q] fyax ,oe~ VkjxsV ekdsZV ds #fp vuqlkj gksuk pkfg,A
¼lR;
¼lR;/vlR;½
vlR;½ 1
The merchandise should be as per age, sex and taste of the target
market. (True/False)
31. epsZUMkbtj fo'ks"k ykbu ds LVkWd j[kus ds fy;s mÙkjnk;h ugha gSA
¼lR;
¼lR;/vlR;½
vlR;½ 1
The merchandiser is not responsible for particular lines of stocks.
(True/False)
32. fjVsy LVksj esa vPNh DokfyVh ds lkbust ckgj@vUnj yxs jgrs gSaA
¼lR;
¼lR;/vlR;½
vlR;½ 1
Retail store install high quality of outdoor/indoor signage's.
(True/False)
33. QwM epsZUMkbftax esa fuEu 'kkfey ugha gS % 1
¼d½ jsLVksjsUV
¼[k½ QqV-fo;j LVksj
¼x½ vkbl-Øhe ikWyZj
¼?k½ xzksljh LVksj
Food merchandising does not consist of :
(a) Restaurants
(b) Foot-wear store

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(c) Ice-cream parlor
(d) Grocery store
34. LVksj fMtkbu dk mn~ns';] lHkh dkuwuh vis{kk,¡ iwjk djuk gSA
¼lR;
¼lR;/vlR;½
vlR;½ 1
The objectives of store design is to meet legal requirements.
(True/False)
35. epsZUMkbt dHkh Hkh LVksj ds vUnj@ckgj xsV ij iznf'kZr ugha gksuk pkfg,A
¼lR;
¼lR;/vlR;½
vlR;½ 1
Merchandise should never be displayed at the entrance and exit of the
store. (True/False)
36. 'POS' ladsrk{kj dk iw.kZ vFkZ fyf[k,A 1
Write full form of the abbreviation 'POS'.
37. vfxze frfFk dk psd Hkqxrku ugha ekuk tkrk] dsoy % 1
¼d½ udn fcØh
¼[k½ lqj{kk gsrq j[kus dk O;ogkj
¼x½ mijksDr nksuksa
¼?k½ mijksDr esa ls dksbZ ugha
Post-dated cheques are not treated as payment, but only as :
(a) Cash sales
(b) Items-held for safekeeping
(c) Both above
(d) None of the above
38. O;fDrxr lqj{kk xkMZ] ;s Hkh dgykrs gSa % 1
¼d½ CySd dSV
¼[k½ ckmUlj
¼x½ mijksDr nksuksa
¼?k½ mijksDr dksbZ ugha

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Personal security guards are also called :
(a) Black-cats
(b) Bouncers
(c) Both above
(d) None of the above

s

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