Rajasthan Board Class 10 Question Paper 2024 Tourism and Hospitality

RAJASTHAN BOARD

QUESTION
PAPER
2024

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RBSE

 Roll No.

No. of Questions – 35 V-106
No. of Printed Pages – 11

  (-X) , 2024
VOCATIONAL EDUCATION (CLASS-X) EXAMINATION, 2024

 – 
LEVEL – II
 :   
(SUB : TOURISM & HOSPITALITY)
  3  15    30

     
GENERAL INSTRUCTIONS TO THE EXAMINEES :

(1)    -     
Candidate must write first his/her Roll No. on the question paper
compulsorily.

(2)       
All the questions are compulsory to attempt.

(3)       -    
Write the answer to each question in given answer-book only.

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 – 
SECTION – A

  :  . 1  16  

Multiple Choice Questions : Q. Nos. 1 to 16. (16  ½ = 8)

         -   
Select the correct answer of following questions and write in the answer-book :

1.     

()   ()   

()     ()  
The goal of the Hospitality Industry is

(A) Guest satisfaction (B) Care of the guest

(C) Providing excellent services (D) All of the above ½

2.         ?

()   ()  

()    ()    
What is primary focus of customer centric service ?

(A) Customer satisfaction (B) Employee satisfaction

(C) Product quality (D) None of the above ½
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3.          ?
()       
()        
()      
()      
What does hospitable conduct involve in a service industry ?
(A) Ignoring customer needs.
(B) Providing a warm and welcoming atmosphere.
(C) Prioritizing personal task.
(D) Treating customers poorly. ½

4.              ?
()  () 
()    ()    
What does gender and age sensitivity promote in vocational services ?
(A) Discrimination (B) Inequality
(C) Fairness and diversity (D) None of these ½

5.           ?
()     
()       
()        
()      
Why is protecting intellectual property important for organisations ?
(A) To increase customer satisfaction
(B) To reduce employee turnover
(C) To prevent unauthorized use of creations
(D) To decrease brand reputation ½

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6.               ?
()      ()       
()      ()   
Which of the following is a key component of maintaining personal hygiene ?

(A) Wearing the same clothes daily (B) Brushing teeth irregularly

(C) Taking bath regularly (D) Ignoring handwashing ½

7.                 
 ?
()       ()      
()        ()    
What is the proper way to dispose of used tissues or napkins for maintaining
cleanliness ?

(A) Throw them on the floor (B) Dispose them in a trash bin

(C) Leave them in public places (D) None of these ½

8. -          ?
()    ()   
()    ()   
What does PPE stand for in the context of workplace safety ?

(A) Personal Pizza Equipment (B) Proper Protocol Execution

(C) Personal Protective Equipment (D) Public Property Exclusion ½

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9. -  -           ?
()     ()   
()      ()    
Why is it important to report even minor injuries or accidents at the workplace ?

(A) To blame others (B) To keep it a secret

(C) To improve safety measures (D) None of these ½

10.           ?
() - () 
()   () -
Which of the following is an example of verbal communication ?
(A) Newspaper (B) Letter
(C) Phone call (D) e-mail ½

11.     -   -    ?
()        ()     
()   ()       
Which of the following is not a non-verbal communication at the workplace ?

(A) Keeping hand in pocket while talking
(B) Speaking at a moderate pace

(C) Sit straight
(D) Tilting the head slightly to listen ½

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12.            ?
()     ()   - 
()      ()  
Which of the following is a proper example of time management ?
(A) Making a daily schedule (B) Arriving at workplace on time
(C) Completing work on time (D) All of the above ½

13.   -         ?
()      
()           
() -    
()  
What should you do to ensure secure online transactions ?
(A) Keep your computer locked
(B) Provide credit card or bank details only on secure websites
(C) Use anti-virus
(D) All of the above ½

14.        ?
()   ()    
()     () ,    
What a strong password should contain ?
(A) Only letters
(B) Numbers and special characters
(C) Name of a person
(D) Letters, numbers and special characters ½

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15.      ,       ?
()     
()    
()   
()   
What entrepreneurs don’t do when they run their business ?
(A) Fulfil customer needs (B) Destruction of local materials
(C) Help society (D) Creating jobs ½

16.           ?
() 17 () 18

() 15 () 20

How many sustainable development goals have been given by the United
Nations ?
(A) 17 (B) 18
(C) 15 (D) 20 ½

 – 
SECTION – B
  (          )  . 17  24  
Very Short Answer Type Questions (Write the answers of the questions in one
word or in one line.) Q. Nos. 17 to 24. (8  ½ = 4)

17.       
Write one benefit of hospitable conduct. ½
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18.            

Write any one advantage of gender and age sensitive practices. ½

19.             

Name any two items that should be kept in a First Aid Kit. ½

20. HACCP     

Write the full form of HACCP. ½

21. -      

Write one example of non-verbal communication. ½

22.        

Write any one advantage of stress management. ½

23.                ?

Which shortcut key is used to paste a file in the computer ? ½

24.         

Write any one quality of successful entrepreneurs. ½

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 – 
SECTION – C

  –  . 25  32     (   50 )
Short Answer Type Questions – Write the answers of the Q. Nos. 25 to 32.
(Word limit : 50 words) (8  1½ = 12)

25.     
Define Customer. 1½

26.        
Write any three components of hospitality. 1½

27.    (IPR)     
Write the importance of Intellectual Property Rights (IPR). 1½

28.             ?
What should we do to keep food safe & contaminant free ? 1½

29.      
Define visual communication. 1½

30. -      ?
What do you mean by self-awareness ? 1½

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31.   -     ?
What is the use of keyboard in computer ? 1½

32.        
Write the various elements of communication cycle. 1½

 – 
SECTION – D

  –  . 33  35     (   150 )
Long Answer Type Questions – Write the answers of the question nos. 33 to 35.

(Word limit : 150 words) (3  2 = 6)

33.            ?     
What is the importance of personal hygiene and grooming in hospitality
industry ? Explain in detail. 2

/OR
            
Write seven steps of proper hand washing as per personal hygiene practices. 2

34.               
  
Explain various factors affecting customer choices and preferences in general. 2

/OR
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         :
(a)  
(b)   
Explain the below mentioned type of customers :
(a) Loyal customers
(b) Need based customers 2

35.         
Explain various types of verbal communication. 2

/OR
        
Explain various barriers to effective communication. 2

__________

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V-106

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