HBSE Class 10 Question Paper 2024 Banking Financial Services and Insurance

Haryana Board

QUESTIONPDF

PAPERS
2024

HBSE PYQP

CLASS : 10th (Secondary) Code No. 1132
Series : Sec/Annual Exam.-2024
Roll No.

BANKING, FINANCIAL SERVICES & INSURANCE
National Skills Qualification Framework (NSQF)
Level – 2
[ Hindi and English Medium ]
(Only for Fresh/Re-appear/Improvement/Additional Candidates)

Time allowed : 2.30 hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u&i= esa eqfnzr i`"B 8 rFkk iz'u 30 gSaA
Please make sure that the printed pages in this question paper are 8 in number and
it contains 30 questions.

• iz'u&i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj&iqfLrdk ds eq[;&i`"B ij fy[ksaA
The Code No. on the right side of the question paper should be written by the
candidate on the front page of the answer-book.
• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.
• mÙkj&iqfLrdk ds chp esa [kkyh iUuk@iUus u NksMas+A
Don’t leave blank page/pages in your answer-book.
• mÙkj&iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.

1132 P. T. O.

(2) 1132
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA jksy ua0 ds vfrfjDr iz'u&i= ij vU; dqN Hkh u
fy[ksa vkSj oSdfYid iz'uksa ds mÙkjksa ij fdlh izdkj dk fu'kku u yxk,¡A
Candidates must write their Roll No. on the question paper. Except Roll No. do not
write anything on question paper and don't make any mark on answers of objective
type questions.
• d`i;k iz'uksa ds mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u&i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k eseas dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.
uksV % (i) lHkh iz'uksa ds mÙkj nhft,A
Attempt all questions.
(ii) izR;sd iz'u ds vad muds lkeus n'kkZ;s x, gSaA
Marks of each question are indicated against them.

(iii) iz'uksa ds mÙkj muds vadkuqlkj nhft,A
Answer the questions according to their marks.

[k.M – v
SECTION – A
[ oLrqfu"B iz'u ]
[ Objective Type Questions ]

1. fuEu esa ls dkSu&lk ck;ksesfVªd lR;kiu dk ykHk gS % 1
(a) ikjnf'kZrk (b) le; dh cpr
(c) rsth ls dke djuk (d) mijksDr lHkh

Benefits of Bio-metric verification are :

(a) Transparancy (b) Time saving

(c) Fast working (d) All of the above

1132

(3) 1132
2. lw{efoÙk dk mn~xe fdl ns'k ls gS \ 1

(a) Hkkjr (b) ckaXykns'k
(c) ;w0 ,l0 ,0 (d) fczVsu
Origin of microfinance is from which country ?

(a) India (b) Bangladesh

(c) USA (d) Britain

3. 'POS' dk iw.kZ :i fyf[k,A 1

Write full form of 'POS'.

4. xzkgd ds lkFk vPNk lEcU/k gksuk] O;olk; ds fy, cgqr egÙoiw.kZ gksrk gSA ¼lgh@xyr½
lgh@xyr½ 1
Relationship with client is very important for the business. (True/False)

5. {ks=h; vf/kdkjh tek jlhn dk v|ru djrs gSaA ¼lgh@xyr½
lgh@xyr½ 1
Field officers update the deposit receipt. (True/False)

6. nkSjk vuqlpw h cukus dk vFkZ gS] fdlh xzkgd ls feyus ds fy, ----------- r; djukA ¼[kkyh LFkku Hkjs½a 1

Scheduling a visit means fixing the ……….. . for visiting a customer.
(Fill in the blank)

7. ^foyQqy fMQkWYVj* og m/kkjdrkZ gksrk gS] tks dqN fnuksa ds i'pkr~ fMQkWYV jkf'k dk Hkqxrku djuk pkgrk
gSA ¼lgh@xyr½ 1
A 'willful defaulter' is a borrower who is willing to pay the default amount after a
few days. (True/False)

1132 P. T. O.

(4) 1132
8. lapkj dh izfØ;k esa Hkk"kk ,d ------------ dkjd gSA ¼[kkyh LFkku Hkjsa½ 1
The language is a ………… factor in the process of communication.
(Fill in the blank)

9. D;k iq#"kksa o efgykvksa esa rqyuk djuk lgh gS \ ¼gk¡@uk½
uk½ 1

Is it correct to compare men and women ? (Yes/No)

10. vf/kdka'k xzkgd vius [kkrs dk mi;ksx fdlfy, djrs gSa \ 1
(a) tek (b) fudkl
(c) (a) rFkk (b) nksuksa (d) buesa ls dksbZ ugha
Most of the customers use their Account for what ?
(a) Deposit (b) Withdrawl
(c) Both (a) & (b) (d) None of these

11. MIS dk iw.kZ :i fyf[k,A 1
Write full form of MIS.

12. 'SMART Goals' esa 'M' dk D;k vFkZ gS \ 1
In 'SMART Goals' what does 'M' stands for ?

13. lapkj dh fdlh ,d ck/kk dk uke fyf[k,A 1
Write any one communication barrier.

14. m|eh dk dksbZ ,d dk;Z crk,¡A 1
Write any one function of an Entrepreneur.

15. le; izcU/k dk dksbZ ,d ykHk fyf[k,A 1
Write one benefit of Time Management.

1132

(5) 1132
[k.M – c
SECTION – B
[ vfry?kq mÙkjh; iz'u ]
[ Very Short Answer Type Questions ]

16. ^vifyf[kr* D;k gS \ 2

What is 'write-off' ?

vFkok
OR

tkylkth@/kks[kk dh vius 'kCnksa esa O;k[;k djsaA
Define fraud in your own words.

17. foÙkh; lekos'ku D;k gS \ 2

What is financial inclusion ?

18. dEiuh dk lPpk xzkgd dkSu gS \ 2

Who is loyal customer of a company ?

19. Hkk"kk ds izfr laosnu'khyrk D;k gS \ 2

What is sensitivity towards language ?

20. ^Hkz"Vkpkj* 'kCn dh ppkZ djsaA 2

Discuss the term 'Corruption'.

1132 P. T. O.

(6) 1132
vFkok
OR

vuqfpr O;kikj O;ogkj ls vki D;k le>rs gSa \
What do you mean by Unfair Trade Practices ?

21. v'kkfCnd lapkj D;k gS \ 2
What is Non-verbal Communication ?

[k.M – l
SECTION – C
[ y?kq mÙkjh; iz'u ]
[ Short Answer Type Questions ]

22. lafnX/k vfrns; ds D;k dkj.k gSa \ 3
What are the reasons for doubtful overdue case ?

23. pwddÙkkZ izcU/ku vo/kkj.kk dk mYys[k djsaA 3
Explain the concept of defaulter management.

24. fyax ds izfr laosnu'khyrk D;k gS \ 3
What is sensitivity towards gender ?

25. m|eh ds fdUgha rhu dk;ksaZ dk o.kZu dhft,A 3
Discuss any three functions of Entrepreneur.

vFkok
OR

ruko izcU/ku D;k gS \
What is Stress Management ?

1132

(7) 1132
26. lw{efoÙk dk;Zdkjh ds fy, lapkj dkS'ky dSls lgk;d gS \ 3
How communication skills are helpful to microfinance executives ?

27. miHkksDrk lEcU/k izcU/k ls vki D;k le>rs gSa \ 3
What do you understand by Customer Relationship Management ?

vFkok
OR

miHkksDrk lwpuk dh lqj{kk gsrq RBI ds fu;eksa dh ppkZ djsaA
Discuss the RBI rules for protection of customer information.
[k.M – n
SECTION – D
[ fucU/kkRed iz'u ]
[ Essay Type Questions ]

28. cSad }kjk fuiVku v|ru djus dh vko';drk ds dkj.kksa dk o.kZu djsaA 5

Explain the reasons, when bank need to update the settlement.

vFkok
OR

tek udn laxzg dh izfØ;k dk o.kZu djsaA
Discuss the deposited cash collection process.

29. fcØh ds ckn dh lsokvksa ds egÙo dk o.kZu djsaA 5
Explain the importance of post sale services.

vFkok
OR

miHkksDrkvksa dks nh tkus okyh foØ;ksijkUr lsokvksa dk o.kZu djsaA
Discuss the types of post sale services to customers.

1132 P. T. O.

(8) 1132
30. leUo; dh izfØ;k rFkk blds egÙo dk o.kZu dhft,A 5
Explain the process of co-ordination and its importance.

vFkok
OR

miHkksDrk izfriqf"V dh eq[; fo'ks"krkvksa dh lwph cukb,A
List out the key features of customer feedback.

S

1132

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