Karnataka SSLC Model Question Paper 2024 Retail

ACADEMIC YEAR

2024

Karnataka
Board
Model Paper

PÜ®ÝìoPÜ ÍÝÇÝ ±ÜÄàûæ ÊÜáñÜᤠÊÜåèƯ|ì¿á ÊÜáívÜÈ
ÊÜáÇæÉàÍÜÌÃÜí, ¸æíWÜÙÜãÃÜá & 560 003
KARNATAKA SCHOOL EXAMINATION AND ASSESSMENT BOARD
Malleshwaram, Bengaluru – 560 003

2023-24 ÃÜ GÓ….GÓ….GÇ….Ô. ÊÜÞ¨ÜÄ ±ÜÅÍ氱ܣÅPæ
S.S.L.C. MODEL QUESTION PAPER – 2023-24
ËÐÜ¿á ÄàpæàÇ…
Subject : Retail
PܮܰvÜ ÊÜáñÜᤠBíWÜÉ ÊÜÞ«ÜÂÊÜá / Kannada and English Medium
ÓÜÊÜá¿á 2 WÜípæ 15 ¯ËáÐÜWÜÙÜá ] ËÐÜ¿á ÓÜíPæàñÜ : 87-E K
WÜÄÐÜu AíPÜWÜÙÜá 60 ] Subject Code : 87-E K
CCE-RF : ÍÝÇÝ Ë¨Ý¦ìWÜÙÜá / Regular Fresh

±ÜÄàûݦìWÝX ÓÝÊÜޮܠÓÜãaÜ®æWÜÙÜá
General Instructions to the Candidate :
1. D ±ÜÅÍ氱ܣÅPæ¿áá Joár 34 ±ÜÅÍæ°WÜÙÜ®Üá° Öæãí©¨æ.
This Question Paper consists of 34 questions.
2. ±ÜÅÍ氱ܣÅPæ¿á®Üá° ×ÊÜáá¾S hÝPæp… ÊÜáãÆPÜ ÊæãÖÜÃÜá ÔàÇ… ÊÜÞvÜÇÝX¨æ. ±ÜÄàûæ
±ÝÅÃÜí»ÜÊÝWÜáÊÜ ÓÜÊÜá¿áPæR ¯ÊÜá¾ ±ÜÅÍ氱ܣÅPæ¿á ŸÆŸ© ±ÝÍÜÌìÊÜ®Üá° PÜñܤÄÔ,
±ÜÅÍ氱ܣÅPæ¿áÈÉ GÇÝÉ ±ÜâoWÜÙÜá CÊæÁáà Gí¨Üá ±ÜÄàüÔPæãÚÛ.
This question paper has been sealed by reverse jacket. You have to cut on the
right side to open the paper at the time of commencement of the examination.
Check whether all the pages of the question paper are intact.
3. ±ÜÅÍæ°WÜÚWæ PæãqrÃÜáÊÜ ÓÜãaÜ®æWÜÙÜ®Üá° ±ÝÈÔ.
Follow the instructions given against the questions.
4. ŸÆ »ÝWܨÜÈÉ PæãqrÃÜáÊÜ AíQWÜÙÜá ±ÜÅÍæ°WÜÚXÃÜáÊÜ ±Üä|ì AíPÜWÜÙÜ®Üá° ñæãàÄÓÜáñܤÊæ.
Figures in the right hand margin indicate maximum marks for the question.
5. ±ÜÅÍ氱ܣÅPæ¿á®Üá° K©PæãÙÜÛÆá 15 ¯ËáÐÜWÜÙÜ PÝÇÝÊÜPÝÍÜÊÜâ ÓæàĨÜíñæ, EñܤÄÓÜÆá
¯WÜ©±ÜwÓÜÇÝ¨Ü ÓÜÊÜá¿áÊÜ®Üá° ±ÜÅÍ氱ܣÅPæ¿á ÊæáàÇݽWܨÜÈÉ ¯àvÜÇÝX¨æ.
The maximum time to answer the paper is given at the top of the question
paper. It includes 15 minutes for reading the question paper.

[ Turn over

87-EK (Level-2) 2 CCE RF
I. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ A¥ÜÊÝ A±Üä|ì ÖæàÚPæWÜÚWæ ®ÝÆáR BÁáRWÜÙÜ®Üá° ¯àvÜÇÝX¨æ.
AÊÜâWÜÙÜÈÉ ÖæaÜác ÓÜãPܤÊÝ¨Ü EñܤÃÜÊÜ®Üá° BÄÔ, A¨ÜÃÜ PÜÅÊÜÞ ûÜÃܨæãí©Wæ ±Üä|ì
EñܤÃÜÊÜ®Üá° ŸÃæÀáÄ 10 × 1 = 10

Four alternatives are given for each of the following questions /
incomplete statements. Choose the correct alternative and write the
complete answer along with its question number and alphabet :

1. ÃÜÓæ¤ ÓÝÄWæ¿á Jí¨Üá Ë«Ü

(A) ÖÜvÜWÜáWÜÙÜá ÊÜáñÜᤠ¨æãà~WÜÙÜá

(B) ÃæçÇæÌ ÊÜáñÜᤠÃÜÓæ¤ ÊÜÞWÜìWÜÙÜá

(C) ËÊÜÞ®ÜWÜÙÜá ÊÜáñÜᤠÖæÈPݱÜrÃ…WÜÙÜá

(D) ¨æãà~WÜÙÜá ÊÜáñÜᤠËÊÜÞ®ÜWÜÙÜá

Modes of surface transport are

(A) Ships and Boats (B) Railways and Roadways

(C) Flights and Helicopters (D) Boats and Flights

2. D PæÙÜX®ÜÊÜâWÜÙÜÈÉ ¿ÞÊÜâ¨Üá WÝÅÖÜPÜÃÜ Ë«ÜÊÜÆÉ

(A) ¯ÐÝuÊÜíñÜ WÝÅÖÜPÜ (B) aÜíaÜÆ WÝÅÖÜPÜ

(C) ˱ÜñÜᤠWÝÅÖÜPÜ (D) ÖæãÓÜ WÝÅÖÜPÜ

Which of the following is NOT the type of a customer ?

(A) Loyal customer (B) Fickle customer

(C) Disaster customer (D) New customer

87-EK (Level-2) 3 CCE RF
3. hæ.I.q. ( JIT ) Gí¨ÜÃæ

(A) gÓ…r C®… pæçÊÜå… (B) gÓ…r C®… oÅÓ…r

(C) gÓ…r C®… pæP…¯P… (D) gÓ…r C®… pÝP…

JIT stands for

(A) Just In Time (B) Just In Trust

(C) Just In Technique (D) Just In Talk

4. bÆÉÃæ ÓÝÄWæWæ ÓÜíŸí˜Ô¨Ü ±ÜÅÊÜááS ÓÜÊÜáÓæÂ
(A) ÓæàÊæ ËñÜÃÜOæ (B) ÓÜáÃÜûÜñÝ PÜÅÊÜáWÜÙÜá
(C) ŸÙÜPæ ÊÜÂÊÜÓæ§ (D) PÝËáìPÜÃÜ ÊÜááÐÜRÃÜ ÊÜáñÜᤠPæãÃÜñæ

The problem associated with retail transport is

(A) Service delivery

(B) Safety measures

(C) Consumption system

(D) Labour strike and shortages

5. B®…Çæç®… ÍݲíW…®Ü Jí¨Üá »ÝWÜ
(A) ÓÜÊÜáWÜÅ Áãàg®æ (B) B¶…Çæç®… ÊÜÞÃÜáPÜpær
(C) ÓÜÃÜPÜáWÜÙÜ ËñÜÃÜOæ (D) C&ÊÝ~gÂ

Online shopping is a part of

(A) Integrated planning (B) Offline marketing

(C) Goods delivery (D) E-commerce

[ Turn over

87-EK (Level-2) 4 CCE RF
6. ©®ÜÔ A¥ÜÊÝ ÓÝ°®ÜWÜêÖÜWÜÙÜ®Üá° ÓÜÌaÜfWæãÚÓÜáÊÝWÜ ¿ÞÊÜ PæçWÜÊÜÓÜáWÜÙÜ®Üá° «ÜÄÓܸæàPÜá
(A) ¹ÓÝvÜŸÖÜá¨Ý¨Ü PæçWÜÊÜÓÜáWÜÙÜá
(B) PÜp…&ÃæÔÓæríp… PæçWÜÊÜÓÜáWÜÙÜá
(C) PܮܰvÜPÜWÜÙÜá
(D) PæÆÓÜ¨Ü PæçWÜÊÜÓÜáWÜÙÜá

Which gloves should be worn while working in grocery or cleaning
bathrooms ?

(A) Disposable gloves

(B) Cut-resistant gloves

(C) Eye-protection gloves

(D) Spectacles

7. K.Öæa….GÓ…. Gí¨ÜÃæ
(A) BPÜá±æàÐÜ®ÜÇ… ÖæÇ…¤ ÊÜáñÜᤠÓæàµr
(B) BPÜá±æàÐÜ®ÜÇ… Öæçià®… ÊÜáñÜᤠÓæàµr
(C) BPÜá±æàÐÜ®ÜÇ… ÖæÇ…¤ ÊÜáñÜᤠÓÜËìÓ…
(D) BPÜá±æàÐÜ®ÜÇ… Öæçià®… ÊÜáñÜᤠÓæPÜãÂÄq

O.H.S. stands for

(A) Occupational Health and Safety

(B) Occupational Hygiene and Safety

(C) Occupational Health and Security

(D) Occupational Hygiene and Security

87-EK (Level-2) 5 CCE RF
8. AX°ÍÝÊÜáPÜWÜÙÜ®Üá° C¨Ü®Üá° ñÜvæWÜorÆá ŸÙÜÓÜáñݤÃæ

(A) ±ÜÅÊÝÖÜWÜÙÜá (B) ÃæãàWÜWÜÙÜá

(C) ¸æíQ A±Ü[ÝñÜWÜÙÜá (D) PÜÙÜÛñÜ®Ü

Fire extinguishers are used to control

(A) Floods (B) Diseases

(C) Fire accidents (D) Theft

9. PÜƳ®æWÜÙÜ®Üá° ±Ü¨ÜWÜÙÝX ÖÜíbPæãÙÜáÛÊÜâ¨Üá

(A) ±ÜÄPÜƳ®Ý PèÍÜÆÂWÜÙÜá (B) ÓÜíÊÜÖÜ®Ü PèÍÜÆÂWÜÙÜá

(C) ±ÜÄOÝÊÜáPÝÄ PèÍÜÆÂWÜÙÜá (D) ±ÜÃÜÓܳÃÜ PèÍÜÆÂWÜÙÜá

The sharing of ideas into words is

(A) Conceptual skills (B) Communication skills

(C) Effectiveness skills (D) Interpersonal skills

10. PæÙÜX®ÜÊÜâWÜÙÜÈÉ ¿ÞÊÜâ¨Üá E¨æãÂàXWÜÙÜ gÊݸݪĿáÆÉ

(A) GaÜcÄPæÀáí¨Ü ñÜÊÜá¾ PæÆÓÜ ¯ÊÜì×ÓÜáÊÜâ¨Üá

(B) PæÆÓÜ¨Ü ÓÜÊÜá¿áÊÜ®Üá° WÜÊÜá¯ÓÜáÊÜâ¨Üá

(C) BvÜÚñÜ¨Ü ÓÜãaÜ®æWÜÙÜ®Üá° A®ÜáÓÜÄÓÜ©ÃÜáÊÜâ¨Üá

(D) E¨æãÂàWܨÝñÜÃæãí©Wæ Óܳ˜ìÓÜáÊÜ aÜoáÊÜqPæWÜÙÜ®Üá° ¯ÃÝPÜÄÓÜáÊÜâ¨Üá

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87-EK (Level-2) 6 CCE RF
Which of the following is not the responsibility of the employees ?

(A) Perform their work carefully

(B) Observe the agreed upon working hours

(C) Not follow the instructions of the management

(D) Decline the activities which compete with those of employer

II. ÓÜãPܤÊÝ¨Ü EñܤÃÜ©í¨Ü ¹qrÃÜáÊÜ ÓܧÙÜÊÜ®Üá° »Ü£ì ÊÜÞw 4×1=4

Fill in the blanks with suitable answer :
11. ®æÆ, PܱÝq®ÜÈÉ CÃÜáÊÜ «ÜãÙÜá, A®ÜWÜñÜ ÊÜÓÜá¤WÜÙÜ®Üá° ñæWæ¨ÜáÖÝPÜáÊÜ
±ÜÅQÅÁá .......................... .
The process of removing dust, dirty unwanted substances on the
floor and shelves is ........................ .

12. ÓÜÃÜPÜáWÜÙÜ®Üá° Çæãàv… ÊÜÞvÜáÊÜâ¨Üá ÊÜáñÜᤠCÚÓÜáÊÜâ¨Üá .......................... ÃÜÈÉ
¯OÝìÀáñÜ aÜoáÊÜqPæ¿ÞX¨æ.
Loading and unloading of goods is crucial activity in ................... .

13. A®Ü±æàüñÜ ®ÜvÜÊÜÚPæ A¥ÜÊÝ ÖæàÚPæWÜÙÜ®Üá° PæÆÓÜ¨Ü ±ÜÄÓÜÃܨÜÈÉ ñæãí¨ÜÃæ¿ÞWÜáÊÜíñæ
ÊÜÞvÜáÊÜâ¨Üá ………………… .
An unwelcome behaviour or comment that is harmful to the work
environment is considered as ..................... .

14. Jí¨æà Äࣿá PæÆÓÜÊÜ®Üá° ¯ÊÜì×ÓÜÆá GÇÝÉ E¨æãÂàXWÜÙÜá Jí¨æà Äࣿá
ÊæàñÜ®ÜÊÜ®Üá° ±Üvæ¿áÆá ………………… ÖÜPÜáR »ÜÃÜÊÜÓæ ¯àvÜáñܤ¨æ.
The right that assures all employees should get the same pay and
similar working conditions for performing the similar work
is .................. .

87-EK (Level-2) 7 CCE RF
III. 15. A-±Üqr¿áÈÉ AíWÜw B«ÝÄñÜ ÊÜÞÃÝoWÝÃÜÃÜ Ë«ÜWÜÙÜ ËñÜÃÜOæ¿á®Üá° ÖÝWÜã
B-±Üqr¿áÈÉ AíWÜw B«ÝÄñÜ ÊÜáÚWæWÜÙÜ®Üá° ¯àvÜÇÝX¨æ. AÊÜâWÜÙÜ®Üá° Öæãí©Ô
EñܤÃÜWÜÙÜ®Üá° PÜÅÊÜÞûÜÃܨæãvÜ®æ ŸÃæÀáÄ 4×1=4
The explanation of store based sellers types are given in
Column-A and Stores Based names are given in Column-B.
Match them and write the answers along with alphabets :
A-±Üqr B-±Üqr
Column-A Column-B
i) ¸æàÃæ ¿ÞÊÜâ¨æà bÆÉÃæ ÊÜáÚWæWÜÙÜá CÆÉ¨Ü a) B®…Çæç®… ÊÜÞÃÝoWÝÃÜÃÜá
ÊÜáÚWæ Online seller
The retail outlets that do not
have any other retail outlets
ii) ÊÜÂÊÜÔ§ñÜÊÝXÃÜáÊÜ GÃÜvÜá A¥ÜÊÝ ÖæaÜác b) ÍݲíW… ±ÜŨæàÍÜ
bÆÉÃæ ÊÜáÚWæ Shopping area
A retail arrangement with two or
more outlets
iii) ÓܧÚà¿á Pæàí¨ÜŨÜÈÉ CÃÜáÊÜ ÖÜÆÊÝÃÜá c) ÓÝxéív… AÇæãà®…
ÊÜáÚWæWÜÙÜá Stand alone
There are number of outlets in a
local centre
iv) ¨æãvÜx ÓÜÌ¿áí ÍݲíW… ±ÜŨæàÍÜÊÜ®Üá° d) ®æàÃÜ ÊÜÞÃÜáPÜpær¨ÝÃÜÃÜá
JÙÜWæãíwÃÜáÊÜ ÊÜáÚWæ Direct marketers
Consists of large self-contained
shopping area
e) Ôó±… ÍݲíW… ±ÜŨæàÍÜ
Strip shopping centre
f) ±ÝŨæàÎPÜ ÍݲíW… ÊÜÞÇ…
Regional shopping
malls
g) ËñÜÃÜOÝ ¿áíñÜÅ
Vending machine

[ Turn over

87-EK (Level-2) 8 CCE RF
IV. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ 6×1=6
Answer the following questions :

16. bÆÉÃæ PÝ¿áìaÜÃÜOæ Gí¨ÜÃæà®Üá

What are retail operations ?

17. B®…Çæç®… ÍݲíW…®Ü A¥Üì £ÚÔ.

What do you mean by online shopping ?

18. bÆÉÃæ ÓÝÄWæ Ë«Ý®ÜWÜÙÜ BÁáR¿á ÊæáàÇæ ±ÜÄWÜ~ÓܸæàPÝ¨Ü AíÍÜWÜÙÜ®Üá° £ÚÔ.

Mention the factors affecting selection of retail transportation
modes.

19. AX°ÍÝÊÜáPÜWÜÙÜ PÝ¿áìÊÜ®Üá° £ÚÔ.

Mention the function of fire extinguisher.

20. bÆÉÃæ ÊݱÝÃܨÜÈÉ ñÜívÜ PÝ¿áì¨Ü A¥ÜìÊÜ®Üá° £ÚÔ.

What are Team work in retail ?

21. ±ÜÃÜÓܳÃÜ PèÍÜÆÂWÜÙÜá Gí¨ÜÃæà®Üá

What are interpersonal skills ?

V. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ 6 × 2 = 12

Answer the following questions :

22. bÆÉÃæ PÝ¿áìaÜÃÜOæ ÓÜÖÝ¿áPÜ®Ü gÊݸݪÄWÜÙÜ®Üá° £ÚÔ.
Mention the responsibilities of store operation assistant.

87-EK (Level-2) 9 CCE RF
23. PܱÝq®ÜÈÉ CÃÜáÊÜ ÊÜÓÜá¤WÜÙÜá Öݯ¿ÞWܨÜíñæ ñÜvæWÜorÆá ¿ÞÊÜ ÊÜÞWÜìWÜÙÜ®Üá°
A®ÜáÓÜÄÓܸæàPÜá
While keeping the goods into shelves to protect what are the ways
should be followed ?

A¥ÜÊÝ /OR

bÆÉÃæ PÝ¿áìaÜÃÜOæ¿á ÊÜáÖÜñÜÌWÜÙÜ®Üá° ±Üqr ÊÜÞw.
List out the importance of Retail operation.

24. AíWÜw ÍݲíW… ÓÜí¨Ü»Üì¨ÜÈÉ ÊÜÓÜá¤WÜÙÜ®Üá° ËñÜÄÓÜÆá ¿ÞÊÜ PÝ¿áìË«Ý®ÜWÜÙÜ®Üá°
AÙÜÊÜwÔPæãÙÜÛ¸æàPÜá
In case of store shopping what are the delivery procedures for
delivery of items ?

25. ÓÜÃÜPÜáWÜÙÜ Çæãàv… ÊÜáñÜᤠCÚÓÜáËPæ¿á ÊæáàÇæ ±ÜÄOÝÊÜá ¹àÃÜáÊÜ AíÍÜWÜÙÜ®Üá° ±Üqr
ÊÜÞw.
List out the factors affecting the of goods loading and unloading.

26. bÆÉÃæ ÊÜáÚWæ¿áÈÉ ®æçÊÜáìÆÂÊÜ®Üá° ÖæàWæ ¯ÊÜì×ÓÜᣤàÄ ?
How do you maintain hygiene in retail store ?

27. ÓÜÊÜÞ®Üñæ¿á ÖÜPÜáR Gí¨ÜÃæà®Üá
What is right to equality ?

A¥ÜÊÝ /OR
¸æ¨ÜÄÓÜáËPæ¿á A¥Üì £ÚÔ.

Write the meaning of Bullying.

[ Turn over

87-EK (Level-2) 10 CCE RF
VI. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ 4 × 3 = 12
Answer the following questions :

28. ÊÜÓÜᤠ¯ÊÜìÖÜOÝ aÜoáÊÜqPæWÜÙÜ®Üá° ËÊÜÄÔ.
Explain the material handling activities.

29. QÃÜáÊݱÝÃܨÜÈÉ ÓÝÄWæ¿á ËË«Ü ÊÜáÖÜñÜÌWÜÙÜ®Üá° aÜbìÔ
Discuss the various significance of retail transportation.

A¥ÜÊÝ /OR

ÓÜÃÜPÜáWÜÙÜ Çæãàv… ÊÜáñÜᤠCÚÓÜáÊÜ ÊÜáÖÜñÜÌWÜÙÜ®Üá° ËÊÜÄÔ.
Explain the significance of loading and unloading goods.

30. WÝÅÖÜPÜÃÜá ÊÜÓÜá¤WÜÙÜ®Üá° £ÃÜÓÜRÄÓÜÆá ¿ÞÊÜ PÝÃÜ|WÜÙÜ®Üá° ÖæàÙÜáñݤÃæ
What are the reasons the customers give while rejecting the
goods ?

31. bÆÉÃæ ÊݱÝÃÜ¨Ü ©®Ü¯ñÜ嬆 PÝ¿ÞìaÜÃÜOæ¿áá ¿ÞÊÜ aÜoáÊÜqPæWÜÙÜ®Üá°
JÙÜWæãíwÃÜáñܤ¨æ
What are the activities involved in daily work routine in retail ?

VII. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ 3 × 4 = 12

Answer the following questions :

32. ÓÜÃÜPÜáWÜÙÜ ËñÜÃÜOæWæ ÓÜíŸí˜Ô¨Ü ±ÜÅÊÜááS ÊÜÞWÜìÓÜãbWÜÙÜ®Üá° ËÊÜÄÔ.

Explain the important guidelines regarding the delivery of goods.

A¥ÜÊÝ /OR

87-EK (Level-2) 11 CCE RF
bÆÉÃæ ÓÝÄWæWæ ÓÜíŸí˜Ô¨Ü ÓÜÊÜáÓæÂWÜÙÜá ¿ÞÊÜâÊÜâ AÊÜâWÜÚWæ ±ÜÄÖÝÃÜWÜÙÜ®Üá°
£ÚÔ.
What are the problems of retail transportation ? List their
solutions.

33. bÆÉÃæ ÊÜáÚWæ¿áÈÉ ÓÝÊÜޮܠÓÜáÃÜûÜñÝ PÝÙÜiWÜÙÜá ÊÜáñÜᤠÓÜáÃÜûÜñÝ ÓÜÆPÜÃÜOæWÜÙÜ®Üá°
ËÊÜÄÔ.
Explain safety equipments and common safety concerns in retail
store.
A¥ÜÊÝ /OR

¶æäàP…ìȶ…rWÜÙÜ®Üá° E±ÜÁãàXÓܸæàPݨÜÃæ A®ÜáÓÜÄÓܸæàPÝ¨Ü ÓÜáÃÜûÜñÝ
PÜÅÊÜáWÜÙÜ®Üá° ŸÃæÀáÄ.
Write the important safety measures to be followed while
operating fork-lifts ?

34. bÆÉÃæ ÊݱÝÃܨÜÈÉ A±Ü[ÝñÜWÜÙÜá ÊÜáñÜᤠñÜáñÜáì ±ÜÄÔ§£WÜÙÜ®Üá° WÜáÃÜá£ÓÜáÊÜâ¨Üá
ÖæàWæ ËÊÜÄÔ.
How do you identify accidents and emergency in retail store ?
Explain.

[ Turn over

87-EK (Level-2) 12 CCE RF