HBSE Class 10 Question Paper 2019 Banking and Finance Services

CLASS : 10th (Secondary) Code No. 4234
Series : Sec. M/2019
Roll No.

BANKING & FINANCIAL SERVICES
National Skills Qualification Framework (NSQF)
Level – 2
[ Hindi and English Medium ]
(Only for Fresh Candidates)

Time allowed : 2.30 hours ] [ Maximum Marks : 60

• d`i;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 8 rFkk
iz'u 34 gSaA
Please make sure that the printed pages in this
question paper are 8 in number and it contains 34
questions.

• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk=
mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA
The Code No. on the right side of the question paper
should be written by the candidate on the front page
of the answer-book.
• d`i;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad
vo'; fy[ksaA
Before beginning to answer a question, its Serial
Number must be written.

4234 P. T. O.

(2) 4234
• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A
Don't leave blank page/pages in your answer-book.
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr%
vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u dkVsaA
Except answer-book, no extra sheet will be given.
Write to the point and do not strike the written
answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u-i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the
question paper.
• d`i;k iz'uksa ds mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i=
iw.kZ o lgh gS] ijh{kk ds mijkUr bl lEcU/k esa dksbZ Hkh nkok
Lohdkj ugha fd;k tk;sxkA
Before answering the question, ensure that you
have been supplied the correct and complete
question paper, no claim in this regard, will be
entertained after examination.

uksV % (i) lHkh iz'uksa ds mÙkj nhft,A
Attempt all questions.
(ii) izR;sd iz'u ds vad muds lkeus n'kkZ;s x, gSaA
Marks of each question are indicated against
them.
(iii) iz'uksa ds mÙkj muds vadkuqlkj nhft,A
Answer the questions according to their
marks.

(3) 4234
[ fucU/kkRed iz'u ]
[ Essay Type Questions ]

1. ek¡x tek [kkrksa ds fofHkUu çdkjksa dk o.kZu djsaA 5
Explain the different types of Bank Deposit
Accounts.
vFkok
OR
cSad miHkksDrk lsok ds D;k ykHk gSa \
What are the advantages of Customer Service in
Banks ?

2. ^dEiuh* D;k gS \ lkoZtfud dEiuh dh fo'ks"krkvksa dk o.kZu
djsaA 5
What is 'Company' ? Explain the features of
Public Company.
vFkok
OR
eksckby cSafdax D;k gS \ blds ykHk crk,¡A
What is Mobile Banking ? State its benefits.

3. ^lfØ; Jo.k* ds fl)karksa dh ppkZ dhft,A 5
Discuss the principles of 'Active Listening'.
vFkok
OR
cSad esa miyC/k fofHkUu _.k mRiknksa dk mYys[k djsaA
Explain various Loan products available in the
Banks.

4234 P. T. O.

(4) 4234
[ nh?kZ mÙkjkRed iz'u ]
[ Long Answer Type Questions ]

4. ^vPNs ys[ku* ds pkj fl)kUr crkb,A 4
State any four principles of 'Good Writing'.

5. ^vads{k.k ;kstuk* ds D;k ykHk gSa \ 4
What are the advantages of 'Audit Plan' ?

6. vUrlhZekfu;e dh fo'ks"krkvksa dk mYys[k dhft,A 4
Discuss the features of Articles of Association.

[ y?kq mÙkjkRed iz'u ]
[ Short Answer Type Questions ]

7. fdlku ØsfMV dkMZ D;k gS \ 2
What is Kisan Credit Card ?

8. fuf'prdkyhu tek [kkrs ds ckjs esa crkb,A 2
State about the Time Deposit Account.

9. dkiksZjsV cSafdaax dk vFkZ crk,¡A 2
State the meaning of Corporate Banking.

10. ^fjiksVZ* D;k gS \ 2
What is 'Report' ?

11. eqæk dh le; ewY; vo/kkj.kk D;k gS \ 2
What is the concept of Time Value of Money ?

(5) 4234
[ vfry?kq
vfry?kq mÙkjkRed
mÙkjkRed iz'u ]
[ Very Short Answer Type Questions ]

12. MsfcV dkMZ D;k gS \ 1
What is Debit Card ?

13. cSafdax esa 'E' vkSj 'S' dk D;k vFkZ gS \ 1
What is the meaning of 'E' or 'S' in Banking ?

14. psd iqLrd dk D;k vFkZ gS \ 1
What is the meaning of Cheque Book ?

15. gsYi MsLd D;k gS \ 1
What is Help Desk ?

16. vkUrfjd vads{k.k D;k gS \ 1
What is Internal Audit ?

17. miHkksDrk laj{k.k vf/kfu;e D;k gS \ 1
What is Consumer Protection Act ?

18. ^okf"kZdh* D;k gS \ 1
What is 'Annuity' ?

19. vaxwjhyk lUns'kokgu D;k gS \ 1
What is Grapevine Communication ?

20. NEFT dk iwjk :i fyf[k,A 1
Write the full form of NEFT.
4234 P. T. O.

(6) 4234
21. SMS pkSdlh D;k gS \ 1
What is SMS alerts ?

[ oLrqfu"B iz'u ]
[ Objective Type Questions ]

22. 'May I Help You' dks fdl vU; uke ls tkuk tkrk gS \ 1
'May I Help You' is also known as.

23. dEiuh lHkk ds fy, ,ts.Ms dk gksuk t:jh gSA 1
¼lgh/xyr½
There should definitely be an agenda to hold a
company meeting. (True/False)

24. fuEu esa ls dkSu-lk Ñf"k Js.kh _.k ls lEcfU/kr gS \ 1
(a) Qlyh _.k
(b) Lo.kZ _.k
(c) fdlku ØsfMV dkMZ
(d) mijksDr lHkh
Which of the following is related to the
agriculture segment loan ?
(a) Crop loan
(b) Gold loan
(c) KCC
(d) All of the above

(7) 4234
25. vo;Ld dk ukekadu voS/k gSA ¼lgh/xyr ½ 1
A minor's nomination is illegal. (True/False)

26. futh dEiuh lnL;ksa dh vf/kdre la[;k ij çfrcU/k yxkrh gSA
¼lgh/xyr ½ 1
A Private Company restrict the maximum
number of members. (True/False)

27. fuEu esa ls dkSu-ls [kkrs esa C;kt ugha feyrk \ 1
(a) vkorhZ [kkrk (b) cpr [kkrk
(c) pkyw [kkrk (d) mijksDr lHkh
In which of the following accounts, interest is
not allowed ?
(a) Recurring A/c (b) Saving A/c
(c) Current A/c (d) All of the above

28. ik"kZn lhekfu;e ds okD;ksa ls lEcfU/kr dkSu-lk lgh gS \ 1
(a) 6 (b) 5
(c) 4 (d) mijksDr lHkh
Which is correct regarding the clauses of
Memorandum of Association ?
(a) 6 (b) 5
(c) 4 (d) All of the above

29. fuEu esa ls dkSu-lk ^çfrosnu* dk fgLlk gS \ 1
(a) ifjp; (b) 'kh"kZd
(c) lkjka'k (d) mijksDr lHkh

4234 P. T. O.

(8) 4234
Which of the following is a part of 'Report' ?
(a) Introduction (b) Title
(c) Summary (d) All of the above

30. RTGS dk iwjk :i fy[ksaA 1
Write full form of RTGS.

31. fuEu esa ls dkSu-lk 'kkjhfjd Hkk"kk dk fgLlk gS \ 1
(a) Hkko Hkafxek (b) vka[kksa dk lEidZ
(c) pqIih (d) mijksDr lHkh
Which of the following is a part of Body Language ?
(a) Gestures (b) Eye Contact
(c) Silence (d) All of the above

32. dEiuh dk tUe çek.k-i= fdls dgk tkrk gS \ 1
Which document is called as Birth Certificate of
a company ?

33. ATM dk iwjk :i fy[ksaA 1
Write full form of ATM.

34. Hkkjr ds lcls igys cSad dk D;k uke Fkk \ 1
What is the name of first Bank of India ?

S