HBSE Class 10 Question Paper 2024 Tourism and Hospitality

Haryana Board

QUESTIONPDF

PAPERS
2024

HBSE PYQP

CLASS : 10th (Secondary) Code No. 1131
Series : Sec/Annual Exam.-2024
Roll No.

TOURISM AND HOSPITALITY
National Skills Qualification Framework (NSQF)
Level – 2
[ Hindi and English Medium ]
(Only for Fresh/Re-appear/Improvement/Additional Candidates)

Time allowed : 2.30 hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u&i= esa eqfnzr i`"B 8 rFkk iz'u 30 gSaA
Please make sure that the printed pages in this question paper are 8 in number and
it contains 30 questions.

• iz'u&i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj&iqfLrdk ds eq[;&i`"B ij fy[ksaA
The Code No. on the right side of the question paper should be written by the
candidate on the front page of the answer-book.

• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.

• mÙkj&iqfLrdk ds chp esa [kkyh iUuk@iUus u NksMas+A
Don’t leave blank page/pages in your answer-book.
• mÙkj&iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.

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• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA jksy ua0 ds vfrfjDr iz'u&i= ij vU; dqN Hkh u
fy[ksa vkSj oSdfYid iz'uksa ds mÙkjksa ij fdlh izdkj dk fu'kku u yxk,¡A
Candidates must write their Roll No. on the question paper. Except Roll No. do not
write anything on question paper and don't make any mark on answers of objective
type questions.

• d`i;k iz'uksa ds mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u&i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

uksV % (i) lHkh iz'u vfuok;Z gSaA
All questions are compulsory.

(ii) çR;sd ç'u ds vad mlds lkeus fn, x, gSaA
Marks are indicated against each question.
(iii) ç'uksa ds mÙkj muds vadkuqlkj nhft,A
Answer the questions according to their marks.

1. gkWfLiVSfyVh baMLVªh esa IPR ds egÙo vkSj t:jr ij uksV fy[ksaA 5
Write note on importance and need of IPR in hospitality industry.

vFkok
OR

esgekuuokt+h vkpj.k dh t:jrksa dk o.kZu djsaA
Explain the need of hospitable conducts.

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2. gksVy dh lsgr vkSj lqj{kk dh psdfyLV dk o.kZu djsAa 5

Explain checklist for hotel health and safety.

vFkok
OR

vkikrdky vkSj vkink izfrfØ;k Iyku ds fopkjksa dk o.kZu djsaA
Explain emergency and disaster response plan considerations.

3. xzkgd ds fodYi vkSj izkFkfedrkvksa ij vlj Mkyus okys dkjdksa dk o.kZu djsaA 5

Explain factors affecting customer choices and preferences.

vFkok
OR

lfoZl D;k gS \ xzkgd ls QhMcSd ysus okys VwYl dk o.kZu djsaA
What is a service ? Explain tools to get feedback from customers.

4. gkWfLiVSfyVh dh ifjHkk"kk nhft,A gkWfLiVSfyVh baMLVªh ds y{; D;k gSa \ 3

Define hospitality. What are goals of hospitality industry ?

vFkok
OR

gkWfLiVSfyVh baMLVªh D;k izLrkfor djrh gS \
What does hospitality industry offers ?

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5. fyax vkSj mez laosnu'khyrk lfoZl izSfDVl ds fu;eksa dk o.kZu djsaA 3

Explain principles of gender and age sensitive service practice.

vFkok

OR

fyax vkSj mez laosnu'khyrk dh ifjHkk"kk nhft,A bldh lhek,¡ D;k gSa \
Define gender and age sensitivity. What are its limitations ?

6. xzwfeax cuk, j[kus ij uksV fy[ksaA 3

Write note on maintaining grooming.

7. dk;Z{ks= esa ØkWl dUVsfeus'ku ls cpus ds fVIl fy[ksaA 3

Write tips to prevent cross contamination at work-place.

8. gkWfLiVSfyVh lsDVj esa fons'kh Hkk"kk ds jksy dk o.kZu djsaA 3

Explain role of foreign language in hospitality sector.

9. gkWfLiVSfyVh ds fdUgha nks vo;oksa dk o.kZu djsaA 3

Explain any two components of hospitality.

10. f'k"Vkpkj dh t:jr D;k gS \ 2

What is need of etiquettes ?

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11. xzkgd vkSj xsLV dh ifjHkk"kk nhft,A 2

Define customer and guest.

12. LVªsl izca/ku dh fdUgha pkj rduhd dk uke crk,¡A 2

Name any four stress management techniques.

13. lLVsuscy MsosyiesaV ls tqM+h fnDdrksa dk o.kZu djsaA 2
Explain problems related to sustainable development.

14. IPR VeZ dh ifjHkk"kk nhft,A 2

Define the term IPR.

vFkok
OR

VªsMekdZ ,sDV dk lsD'ku 103 vkSj 104 D;k gS \
What is Section 103 and 104 of Trademark Act ?

15. jlksbZ dh fu;fer tk¡p dh t:jr D;k gS \ 2

What is need of regular inspection of kitchen ?

vFkok
OR

izkFkfed mipkj fdV esa D;k lkeku ekStwn gksrk gS \
What items are present in First Aid kit ?

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16. lkfgfR;d vkSj dykRed dk;ksZa dks cpkus ds fy, cuZ dUosa'ku ------------ o"kZ esa gqvk FkkA 1

Berne convention for protection of literary and artistic works occurred in ……….
year.

17. dkWihjkbV izkVs sD'ku ,sDV ----------- o"kZ esa cuk FkkA 1

Copyright protection act was formed in ………… year.

18. Hkk"kk lapkj.k dk ------------- flLVe gSA 1

A language is a ……………. system of communication.

19. PPE dk iw.kZ :i --------------- gSA 1

Full form of PPE is …………… .

20. LifyaVj dks fudkyus ds fy, izkFkfed mipkj fdV esa ------------- dk gksuk t:jh gSA 1

For taking out splinters, ……….. is must in First Aid kit.

21. HACCP dk iw.kZ :i ------------- gSA 1

Full form of HACCP is …………. .

22. ISO -------------- [kk| lqj{kk izca/ku flLVe gSA 1

ISO ………….. is a food safety management system.

23. xeZ [kkus dks 20°C ;k uhps VªkaliksVZ fd;k tkuk pkfg,A ¼lgh@xyr½ 1
Hot food should be transported at 20°C or below. (True/False)

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24. Hkk"kk gekjs fopkjksa vkSj bPNkvksa dks lalkj dks n'kkZus esa enn djrh gSA ¼lgh@xyr½ 1
Language helps express our feelings and desires to world around us. (True/False)

25. CPU dk iw.kZ :i ------------- gSA 1

Full form of CPU is …………. .

26. loZuke og 'kCn gS tks fd ------------- ds LFkku ij iz;qDr gksrk gSA 1

A pronoun is a word used in place of ……….. .

27. ------------- lkmaM Qkby dh ,DlVsa'ku gSA 1

(a) .png (b) .jpg

(c) .txt (d) .mp3

……….. is an extension of sound file.
(a) .png (b) .jpg

(c) .txt (d) .mp3

28. gkse ^dh* dh-cksMZ ij ----------- ^dh* gSA 1
(a) usohxs'ku (b) dekaM
(c) daVªksy (d) dksbZ ugha
Home key is ………… key on keyboard.

(a) Navigation (b) Command

(c) Control (d) None

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29. UN us -------------- lLVsuscy MsosyiesaV y{; cuk, gSaA 1

(a) 10 (b) 17

(c) 12 (d) 5

UN has formed …………. sustainable development goals.

(a) 10 (b) 17

(c) 12 (d) 5

30. cksMZ ehfVax -------------- izdkj dk lapkj.k gSA 1

(a) ukWu-ocZy (b) ocZy
(c) fotqvy (d) dksbZ ugha

Board meeting is ………….. type of communication.

(a) Non-verbal (b) Verbal

(c) Visual (d) None

S
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