HBSE Class 10 Question Paper 2023 Banking & Financial Services

CLASS : 10th (Secondary) Code No. 131
Series : Sec/Annual-2023
Roll No.

BANKING & FINANCIAL SERVICES
National Skills Qualification Framework (NSQF)
Level – 2
[ Hindi and English Medium ]
(Only for Fresh Candidates)

Time allowed : 2.30 hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u&i= esa eqfnzr i`"B 8 rFkk iz'u 36 gSaA
Please make sure that the printed pages in this question paper are 8 in number and
it contains 36 questions.

• iz'u&i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj&iqfLrdk ds eq[;&i`"B ij fy[ksaA
The Code No. on the right side of the question paper should be written by the
candidate on the front page of the answer-book.
• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.
• mÙkj&iqfLrdk ds chp esa [kkyh iUuk@iUus u NksMsa+A
Don’t leave blank page/pages in your answer-book.
• mÙkj&iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.

131 P. T. O.

(2) 131
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA jksy ua0 ds vfrfjDr iz'u&i= ij vU; dqN Hkh u
fy[ksa vkSj oSdfYid iz'uksa ds mÙkjksa ij fdlh izdkj dk fu'kku u yxk,¡A
Candidates must write their Roll No. on the question paper. Except Roll No. do not
write anything on question paper and don't make any mark on answers of objective
type questions.

• d`i;k iz'uksa ds mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u&i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
Lohdkjj ugha fd;k tk;sxkA
lEcU/k esa dksbZ Hkh nkok Lohdk
Before answering the questions, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.
uksV % (i) lHkh iz'uksa ds mÙkj nhft,A
Attempt all questions.

(ii) izR;sd iz'u ds vad muds lkeus n'kkZ;s x, gSaA
Marks of each question are indicated against them.

(iii) iz'uksa ds mÙkj muds vadkuqlkj nhft,A
Answer the questions according to their marks.

[ fucU/kkRed iz'u ]
[ Essay Type Questions ]

1. ruko izcU/ku D;k gS \ bldh rduhdksa dk o.kZu djsaA 6

What is Stress management ? Explain its techniques.

vFkok
OR

dk;Z&LFky ij lEizs"k.k ds ykHkksa dk o.kZu djsaA
Describe the advantages of Communication at work-place.
131

(3) 131
2. ^^lw{efoÙk ds ckjs esa miHkksDrkvksa dks lykg ¼ijke'kZ½** nsus ij uksV fyf[k,A 6
Write a note on "Advising customers about microfinance".

vFkok
OR

lw{efoÙk laxzg.k izfØ;k dk o.kZu djsaA
Describe the collection process under microfinance.

[ y?kq mÙkjh; iz'u ]
[ Short Answer Type Questions ]

3. lrr~ fodkl ls lEcfU/kr rhu leL;kvksa dk o.kZu djsaA 3
Explain three problems related to sustainable development.

4. m|eh ds rhu xq.k crkb,A 3
State three qualities of an entrepreneur.

5. ck;kseSfVªd tk¡p ds rhu ykHkksa dk o.kZu djsaA 3
Discuss any three advantages of Biometric verification.

6. foØ;ksijkUr lsokvksa dk egÙo crkb,A 3
Discuss the importance of post sale services.

[ vfry?kq mÙkjh; iz'u ]
[ Very Short Answer Type Questions ]

7. lUns'kokgu dkS'ky D;k gS \ 2
What is Communication skill ?

8. lfØ; Jo.k ls D;k vfHkizk; gS \ 2
What is meant by active listening ?

131 P. T. O.

(4) 131
9. Hkk"kk laosnu'khyrk D;k gS \ 2
What is language sensitivity ?

10. cSafdax lR;fu"Bk D;k gS \ 2
What is banking integrity ?

11. lwpuk ,oa lEizs"k.k rduhd D;k gS \ 2
What is information and communication technology (ICT) ?

12. HkkoukRed cqf)erk D;k gS \ 2
What is emotional intelligence ?

[ oLrqfu"B iz'u ]
[ Objective Type Questions ]

13. fuEu esa ls dkSu&lk m|eh dk dk;Z gS \ 1
(a) uokpkjh (b) tksf[ke mBkus okyk
(c) jpukRed (d) ;s lHkh

Which one is the function of an entrepreneur ?
(a) Innovative (b) Risk taker
(c) Creative (d) All of these

14. ekml dk iz;ksx djrs gq, fuEu esa ls dkSu&lk dk;Z ugha fd;k tk ldrk \ 1
(a) pkyw djuk (b) gkWoj
(c) [khpsa vkSj NksM+sa (d) ;s lHkh
Which of the following functions is not performed using a mouse ?
(a) Turn on (b) Hover
(c) Drag and drop (d) All of these

15. fuEu okD; esa ^fØ;k* dks igpkfu, % 1
Identify the 'Verb' in the following sentence :
"Ram is Reading a book."

131

(5) 131
16. la;qDr jk"Vª }kjk fdrus lrr~ fodkl ds y{; fn, x, gSa \ 1
(a) 18 (b) 17
(c) 15 (d) 20
How many goals of sustainable development are given by United Nations ?
(a) 18 (b) 17
(c) 15 (d) 20

17. lw{efoÙk dEiuh }kjk nh xbZ lsokvksa dks ----------------- dgk tkrk gSA ¼[kkyh LFkku Hkjsa½ 1
The services offered by microfinance company are called ……………. .
(Fill in the blank)

18. chek ---------------- dks izcU/k djus dk ;U= gSA ¼[kkyh LFkku Hkjsa½ 1
Insurance is a tool of managing ……………… . (Fill in the blank)

19. SHGs dk iwjk :i fyf[k,A 1
Write full form of SHGs.

20. fuEu esa ls dkSu&lk vfu;fer _.k [kkrs ls lEcfU/kr gS \ 1
(a) lafnX/k lEifÙk;k¡ (b) miekud lEifÙk;k¡
(c) (a) rFkk (b) nksuksa (d) buesa ls dksbZ ugha
Which of the following is concerned with irregular loan account ?
(a) Doubtful Assets (b) Sub-standard Assets
(c) Both (a) and (b) (d) None of these

21. fdl 'kCn dk vFkZ lkekU; vFkok 'ks;j djuk gS -----------------A ¼[kkyh LFkku Hkjsa½ 1
The meaning of which word is common or sharing …………… . (Fill in the blank)

22. ---------------- dk vFkZ mRikn vFkok lsok esa ewY; o/kZu gSA ¼[kkyh LFkku Hkjsa½ 1
…………….. means providing value addition to a product or service.
(Fill in the blank)

131 P. T. O.

(6) 131
23. lw{efoÙk {ks= esa _.k iznku fd, tkrs gSa % 1
(a) euksjatu ds fy, (b) ;k=k ds fy,
(c) O;olk; ds fy, (d) mijksDr lHkh
In microfinance sector, loans are given :
(a) For entertainment (b) For tour & travel
(c) For business activity (d) All of the above

24. fuEu esa ls dkSu&lk vFkZiw.kZ miHkksDrkvksa ls lEcfU/kr gS \ 1
(a) fu'p;kRed (b) pkSdl
(c) nksLrkuk (d) ;s lHkh
Which of the following is concerned with expressive customers ?
(a) Assertive (b) Vigilant
(c) Friendly (d) All of these

25. ^lUns'kokgu* ySfVu ds fdl 'kCn ls fy;k x;k gS \ 1
'Communication' is taken from which word of Latin ?

26. fuEu esa ls dkSu&lk lUns'kokgu dk izHkko'kkyh mik; gS \ 1
(a) Hkk"kk (b) 'kCn
(c) vkokt (d) cksypky
Which of the following is an effective way of Communication ?
(a) Language (b) Words
(c) Sound (d) Speaking

27. vkRefuHkZj Hkkjr ;kstuk dc ykxw gqbZ \ 1
(a) 12-5-2020 (b) 14-5-2020
(c) 22-5-2020 (d) buesa ls dksbZ ugha
Aatmnirbhar Bharat Plan was implemented on which date ?
(a) 12-5-2020 (b) 14-5-2020
(c) 22-5-2020 (d) None of these

131

(7) 131
28. fuEu esa ls ck;kseSfVªd ds ykHk dkSu&ls gSa \ 1

(a) dk;Z esa rsth (b) le; dh cpr
(c) ikjnf'kZrk (d) ;s lHkh
Which of the following are benefits of Biometric ?
(a) Fast working (b) Time saving
(c) Transparency (d) All of these

29. fuEu esa ls dkSu&lk v'kkfCnd lUns'kokgu dk mnkgj.k gS \ 1
(a) 'kjhj Hkk"kk (b) Qksu dky
(c) bZ&esy (d) buesa ls dksbZ ugha
Which of the following is an example of non-verbal communication ?
(a) Body language (b) Phone call
(c) E-mail (d) None of these

30. fuEu esa ls dkSu&lk vfHkizsj.kk dk ,d izdkj gS \ 1
(a) ckgjh (b) vkUrfjd
(c) e/;e (d) buesa ls dksbZ ugha
Which of the following is a type of motivation ?
(a) External (b) Internal
(c) Intermediate (d) None of these

31. vifyf[kr djuk eq[;r% ,d ---------------- 'kCn gSA 1
(a) ys[kkadu (b) cSafdax
(c) vFkZ'kkL= (d) ;s lHkh
Basically write off is an …………. term.
(a) Accounting (b) Banking
(c) Economics (d) All of these

131 P. T. O.

(8) 131
32. ruko&izcU/ku esa lgk;d gS % 1
(a) vPNh uhan (b) ldkjkRedrk
(c) LoLFk thou 'kSyh (d) ;s lHkh
Which is helpful in stress management ?
(a) Good sleep (b) Positivity
(c) Healthy life style (d) All of these

33. fuEu esa ls dkSu&lh Control Key gS \ 1
(a) VSc (b) vYV
(c) f'k¶V (d) ;s lHkh
Which of the following is a Control Key ?
(a) Tab (b) Alt
(c) Shift (d) All of these

34. fuEu esa ls dkSu&lk lans'kokgu dk rÙo ugha gS \ 1
(a) le; (b) pSuy
(c) izkIrdrkZ (d) buesa ls dksbZ ugha
Which of the following is not an element of Communication ?
(a) Time (b) Channel
(c) Receiver (d) None of these

35. lw{+ efoÙk dk mn~xe ns'k dkSu&lk gS \ 1
Name the origin country of microfinance.

36. eqgEen ;quql us fdl cSad dh LFkkiuk dh Fkh \ 1
Which Bank was established by Mohammed Younus ?

131
S