HBSE Class 10 Question Paper 2023 Banking & Insurance Services

CLASS : 10th (Secondary) Code No. 132
Series : Sec/Annual-2023
Roll No.

BANKING & INSURANCE SERVICES
National Skills Qualification Framework (NSQF)
Level – 2
[ Hindi and English Medium ]
(Only for Fresh/Re-appear/Improvement/Additional Candidates)

Time allowed : 2.30 hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u&i= esa eqfnzr i`"B 8 rFkk iz'u 32 gSaA
Please make sure that the printed pages in this question paper are 8 in number and
it contains 32 questions.

• iz'u&i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj&iqfLrdk ds eq[;&i`"B ij fy[ksaA
The Code No. on the right side of the question paper should be written by the
candidate on the front page of the answer-book.

• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.

• mÙkj&iqfLrdk ds chp esa [kkyh iUuk@iUus u NksMsa+A
Don’t leave blank page/pages in your answer-book.

• mÙkj&iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.

132 P. T. O.

(2) 132
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA jksy ua0 ds vfrfjDr iz'u&i= ij vU; dqN Hkh u
fy[ksa vkSj oSdfYid iz'uksa ds mÙkjksa ij fdlh izdkj dk fu'kku u yxk,¡A
Candidates must write their Roll No. on the question paper. Except Roll No. do not
write anything on question paper and don't make any mark on answers of objective
type questions.

• d`i;k iz'uksa ds mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u&i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k eessa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.
uksV % (i) lHkh iz'uksa ds mÙkj nhft,A
Attempt all questions.
(ii) izR;sd iz'u ds vad muds lkeus n'kkZ;s x, gSaA
Marks of each question are indicated against them.

(iii) iz'uksa ds mÙkj muds vadkuqlkj nhft,A
Answer the questions according to their marks.

[ fucU/kkRed iz'u ]
[ Essay Type Questions ]

1. lw{efoÙk {ks= ds fy, pqukSfr;ksa dk o.kZu djsaA 6
Explain the challenges faced by the microfinance sector.

vFkok
OR

foØ;ksijkUr lsokvksa ds egÙo dk o.kZu djsaA
Explain the importance of post sale services.

132

(3) 132
2. v'kkfCnd lUns'kokgu ds rÙoksa dk o.kZu djsaA 6
Discuss the elements of non-verbal communication.

vFkok
OR

izHkko'kkyh lUns'kokgu ds ekxZ esa vkus okyh ck/kkvksa dk o.kZu djsaA
Explain the barriers in the way of effective communication.

[ y?kq mÙkjh; iz'u ]
[ Short Answer Type Questions ]

3. lafnX/k vfrns; ds pkj dkj.k crkb,A 4
Discuss any four reasons of doubtful overdue.

4. ck;ksesfVªd tk¡p ds ykHkksa dk o.kZu djsaA 4
Discuss the benefits of biometric verification.

5. cSafdax ds uSfrd ewY;ksa ij uksV fyf[k,A 4
Write a note on Banking Ethics.

6. dEI;wVj ds fy, D;k [krjs gSa \ 4
What are the threats to Computer ?

[ vfry?kq mÙkjh; iz'u ]
[ Very Short Answer Type Questions ]

7. m|eh ds nks dk;Z crkb,A 2
State two functions of Entrepreneur.
132 P. T. O.

(4) 132
8. 'kkfCnd lUns'kokgu D;k gS \ 2
What is verbal communication ?

9. lfØ; Jo.k dk D;k vFkZ gS \ 2
What is the meaning of Active listening ?

10. leUo; ls D;k vfHkizk; gS \ 2
What is meant by co-ordination ?

11. izHkko'kkyh lEizs"k.k D;k gS \ 2
What is effective communication ?

12. eqnzk ls D;k vfHkizk; gS \ 2
What is meant by MUDRA ?

[ oLrqfu"B iz'u ]
[ Objective Type Questions ]

13. ck;ksesfVªd tk¡p isij o iSu jfgr tk¡p izfØ;k gSA ¼lgh@xyr½ 1
Biometric verification is a pen and paper less mode of working. (True/False)

14. eqgEen ;quwl us fdl cSad dh LFkkiuk dh Fkh \ 1
Which Bank was established by Mohammed Younus ?

15. vkRefuHkZj Hkkjr vfHk;ku dc ykxw gqvk Fkk \ 1
(a) 14 ebZ] 2020 (b) 12 ebZ] 2020
(c) 13 ebZ] 2020 (d) buesa ls dksbZ ugha

132

(5) 132
Aatmnirbhar Bharat Campaign was launched on which date ?

(a) 14 May, 2020 (b) 12 May, 2020

(c) 13 May, 2020 (d) None of the above

16. lw{efoÙk nku vfHkeq[kh O;olk; gSA ¼lgh@xyr½ 1

Microfinance is a charity oriented business. (True/False)

17. vifyf[kr ewyr% ,d ys[kkadu 'kCn gSA ¼lgh@xyr½ 1
Write off is basically an accounting term. (True/False)

18. MFIN, fuEu esa ls fdlls lEcfU/kr gS \ 1
(a) ,l0 vkj0 vks0 (b) ljdkjh dEiuh
(c) foÙk dEiuh (d) mijksDr lHkh

MFIN is related to which of the following ?

(a) SRO (b) Govt. Company

(c) Finance Company (d) All of the above

19. fuEu esa ls dkSu&ls xq.k lkSE; 'kSyh okys miHkksDrkvksa esa ik;s tkrs gSa \ 1

(a) izlUufpr LoHkko (b) vizlUufpr xq.k
(c) vlg;ksxkRed joS;k (d) mijksDr lHkh
Which of the following traits are found in amiable style customers ?

(a) Pleasant nature (b) Unpleasant traits

(c) Non-cooperative attitude (d) All of the above

132 P. T. O.

(6) 132
20. O;olk; ds thfor jgus ds fy, D;k t:jh gS \ 1

(a) miHkksDrk (b) nyky
(c) fe= (d) mijksDr lHkh
Which is required for the survival of the business ?

(a) Customers (b) Brokers

(c) Friends (d) All of the above

21. czk.M ds ckjs esa miHkksDrk ds fopkj o Hkkoukvksa ls lEcfU/kr gS % 1

(a) czk.M lerk (b) czk.M ewY;
(c) czk.M jktnwr (d) mijksDr lHkh

Which is concerned with the opinions and feelings of the customers about the
brand ?
(a) Brand equity (b) Brand value

(c) Brand Ambassador (d) All of the above

22. pkyd n`f"Vdks.k fdlls lEcfU/kr gksrk gS \ 1

(a) fu.kZ; esa nsjh (b) fopfyr
(c) izR;{k o dsfUnzr (d) mijksDr lHkh
Driver's approach is concerned to which ?

(a) Slow in decision making (b) Confused

(c) Direct and focused (d) All of the above

132

(7) 132
23. fuEu okD; esa fØ;k dks igpkfu, % 1
Identify the 'Verb' in the following sentence :
"Priya is playing a game."

24. v'kkfCnd lUns'kokgu ls lEcfU?kr gS % 1
(a) fjDr LFkku (b) Li'kZ
(c) ik'oZ Hkk"kk (d) mijksDr lHkh
Which is concerned with non-verbal communication ?
(a) Space (b) Touch
(c) Para language (d) All of the above

25. fuEu esa ls dkSu&lk ^Lihp* ¼Hkk"k.k½ dk vax gS \ 1
(a) loZuke (b) laKk
(c) fØ;k (d) mijksDr lHkh

Which is an element of speech ?

(a) Pronoun (b) Noun

(c) Verb (d) All of the above

26. izfriqf"V dh fo'ks"krk gS % 1

(a) lE; (b) fof'k"V
(c) le; ij (d) mijksDr lHkh
The feature of feedback is :

(a) Polite (b) Specific

(c) Timely (d) All of the above

132 P. T. O.

(8) 132
27. fuEu esa ls dkSu&lk izHkko'kkyh lEizs"k.k dk vax gS \ 1
(a) laf{kIr (b) Li"V
(c) iw.kZ (d) mijksDr lHkh
Which of the following is a part of effective communication ?
(a) Concise (b) Clear
(c) Complete (d) All of the above

28. lafnX/k vfrns; ds dkj.k gSa % 1
(a) fjtoZ lEifÙk;k¡ (b) vfLFkj vk;
(c) vk; dk ekStwn u gksuk (d) mijksDr lHkh
The reasons of doubtful overdue are :
(a) Reserve Assets (b) Unstable income
(c) Non-existence of income (d) All of the above

29. MUDRA ladsrk{kj dk iwjk :i fyf[k,A 1
Write full form of abbreviation MUDRA.

30. ------------- 'kCn dk vFkZ lkekU; ;k vkil esa lk>k djuk gSA ¼fjDr LFkku Hkjsa½ 1
The meaning of word ………….. is common or sharing. (Fill in the Blank)

31. lUns'kokgu 'kCn ySfVu Hkk"kk ds fdl 'kCn ls fy;k x;k gS \ 1
The word communication is taken from which word of Latin language ?

32. m|eh jpukRed o tksf[ke mBkus okyk gksrk gSA ¼lgh@xyr½ 1
The Entrepreneur is a creative and risk taker. (True/False)

132
S