HBSE Class 10 Question Paper 2023 Retail

CLASS : 10th (Secondary) Code No. 126
Series : Sec/Annual-2023
Roll No.

RETAIL
National Skills Qualification Framework (NSQF)
[ Hindi and English Medium ]
Level – 2
(Only for Fresh/Re-appear/Improvement/Additional Candidates)

Time allowed : 2 12 hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 8 rFkk iz'u 42 gSaA
Please make sure that the printed pages in this question paper are 8 in number and
it contains 42 questions.
• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA

The Code No. on the right side of the question paper should be written by the
candidate on the front page of the answer-book.
• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.
• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A
Don’t leave blank page/pages in your answer-book.
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA jksy ua0 ds vfrfjDr iz'u&i= ij vU; dqN Hkh u
fy[ksa vkSj oSdfYid iz'uksa ds mÙkjksa ij fdlh izdkj dk fu'kku u yxk,¡A
Candidates must write their Roll No. on the question paper. Except Roll No. do not
write anything on question paper and don't make any mark on answers of objective
type questions.

126 P. T. O.

(2) 126
• d`i;k iz'uksa ds mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

uksV % iz'u la[;k 1 o 2 esa vkUrfjd NwV miyC/k gSA 'ks"k lHkh iz'u vfuok;Z gSaA izR;sd iz'u ds vad mlds
lkeus fn, x, gSa rFkk vkids mÙkj vadkuqlkj gksus pkfg,A
Internal choice is available in Question No. 1 and 2. Rest questions are
compulsory. Marks are indicated against each question and your answers
should be according to the marks allotted to each question.

[ fuca/kkRed iz'u ]
[ Essay Type Questions ]

1. nq?kZVukvksa vkSj vkikr fLFkfr;ksa dks ifjHkkf"kr djsaA nq?kZVukvksa ls cpus ds fy, lqj{kk mik; D;k gSa \
3+3

Define meaning of accident and emergencies. What are safety measures to avoid
accidents ?

vFkok
OR

fjVsy LVksj dh LoPNrk cuk, j[kus ds fy, dh tkus okyh lko/kkfu;ksa ij dksbZ N% fcanq fy[ksaA 6
Write any six points on precautions to be taken while maintaining cleanliness in
a retail store.

2. fjVsy LVksj esa nq?kZVukvksa vkSj vkikr fLFkfr;ksa dh igpku djus ds fy, dksbZ N% fcanq fy[ksaA 6
Write any six points to identify accidents and emergencies in a retail store.

126

(3) 126
vFkok
OR

fjVsy LVksj esa dksbZ N% lqj{kk midj.kksa dh lwph cuk,¡A 6
List any six safety equipment in a retail store.

[ y?kq mÙkjkRed iz'u ]
[ Short Answer Type Questions ]

3. lkexzh izca/ku dh rhu xfrfof/k;k¡ crk,¡A 3
State three material handling activities.

4. LVksj [kjhnkjh ds fo"k; esa oLrqvksa dh fMyhojh ds fy, forj.k izfØ;k fy[ksaA 3
Write delivery procedures for delivery of items in case of store shopping.

5. midj.kksa dks mBkus vkSj laHkkyus ds fy, fn'kk&funsZ'kksa vkSj funsZ'kksa ij ppkZ djsaA 3

Discuss the guidelines and instructions for lifting and handling equipment.

6. izHkkoh dk;Z ds fy, dksbZ rhu vko';d ;ksX;rk,¡ fy[ksAa 3
Write any three essential abilities for effective work.

[ vfr y?kq mÙkjkRed iz'u ]
[ Very Short Answer Type Questions ]

7. fjVsfyax dk egÙo D;k gS \ 1
What is the importance of retailing ?

8. la;kstu fu;a=.k D;k gS \ 1
What is combination control ?

9. oQknkj xzkgd D;k gS \ 1
What is loyal customer ?

126 P. T. O.

(4) 126
10. iw.kZ ewY; izkbflax D;k gS \ 1
What is full price pricing ?

11. vkWuykbu 'kkWfiax D;k gS \ 1
What is online shopping ?

12. fMyhojh uksV D;k gS \ 1
What is delivery note ?

13. ty ifjogu D;k gS \ 1
What is water transport ?

14. eky dh yksfMax D;k gS \ 1
What is loading of goods ?

15. COD ladsrk{kj dk iw.kZ vFkZ fy[ksaA 1
Write full form of the abbreviation COD.

16. ckFk:e LoPNrk D;k gS \ 1
What is Bathroom Hygiene ?

17. vkStkj ;k midj.k lapkyu ds nkSjku deZpkfj;ksa ds fy, dksbZ ,d lko/kkuh fy[ksaA 1
Write any one precaution for employees while the tools or equipment is operated.

18. fjVsy LVksj esa fQlyuk] Bksdj [kkuk vkSj yM+[kM+kuk D;k gS \ 1
What is slips, trips and falls in a retail store ?

19. fjVsy LVksj esa nwljs lkfFk;ksa dh enn dSls djsa \ 1
How to help other colleagues in a retail store ?

20. vkeus&lkeus vukSipkfjd lapkj D;k gS \ 1
What is face-to-face informal communication ?

126

(5) 126
21. ekSf[kd lapkj dk dksbZ ,d egÙo fy[ksaA 1
Write any one importance of verbal communication.

22. ^rkdr ,oa detksjh* dh igpku djus dh dksbZ ,d rduhd fy[ksaA 1
Write any one technique for identifying 'Strength and Weakness' ?

23. ruko D;k gS \ 1
What is Stress ?

24. dhcksMZ dh 'Command Key' D;k gksrh gS \ 1
What is the 'Command Key' of the keyboard ?

25. m|eh dk dksbZ ,d dk;Z crk,¡A 1
State any one function of an entrepreneur ?

26. lrr fodkl D;k gS \ 1
What is sustainable development ?

[ oLrqfu"B iz'u ]
[ Objective Type Questions ]

27. dsoy 7% lapkj] 'kCnksa dk mi;ksx djds fd;k tkrk gSA 1
(a) lR; (b) vlR;
Only 7% communication is done using words.
(a) True (b) False

28. vkRe izsj.kk og gS] tks gesa vius y{;ksa dks izkIr djus] [kq'k eglwl djus vkSj vius thou dh xq.koÙkk
esa lq/kkj djus ds fy, izsfjr djrh gSA 1
(a) lR; (b) vlR;
Self motivation is what pushes us to achieve our goals, feel happy and improve
our quality of life.
(a) True (b) False

126 P. T. O.

(6) 126
29. la;qDr jk"Vª }kjk lrr fodkl ds fdrus y{; fn, x, gSa \ 1
(A) 15 (B) 17
(C) 18 (D) 20
How many sustainable development goals are given by United Nations ?
(A) 15 (B) 17
(C) 18 (D) 20

30. fuEu esa dkSu xzkgd dk izdkj ugha gS \ 1
(A) oQknkj xzkgd (B) vkink xzkgd
(C) papy xzkgd (D) u, xzkgd
Which of the following is not the type of customer ?
(A) Loyal customer (B) Disaster customer
(C) Fickle customer (D) New customer

31. papy xzkgd fdlh mRikn dh dher vkSj mlls tqM+s vkWQlZ ds ckjs esa iwNrs gSaA 1

(a) lR; (b) vlR;
Fickle customer ask for a price on a product and all the offers attached to it.

(a) True (b) False

32. fjVsyj dk eq[; dk;Z vafre xzkgd dks eky cspuk gSA 1

(a) lR; (b) vlR;
The main function of retailer is to sell goods to end-customer.

(a) True (b) False

126

(7) 126
33. vkWuykbu 'kkWfiax ----------------- dk fgLlk gSA 1
(A) ,dhÑr ;kstuk (B) vkWQykbu foi.ku
(C) eky dk forj.k (D) bZ&dkWelZ
Online shopping is part of :
(A) Integrated planning (B) Offline marketing
(C) Goods delivery (D) E-commerce

34. miHkksDrk vkWuykbu 'kkWfiax osclkbVksa ij tkdj viuh #fp ds fofHkUu mRikn <w¡<+ ldrs gSaA 1
(a) lR; (b) vlR;
Consumers can find so many products of their interest by visiting online
shopping websites.
(a) True (b) False

35. xzkgdksa dks le; ij lkeku igq¡pkuk fjVsyj dk dÙkZO; gSA 1
(a) lR; (b) vlR;

It is the duty of the retailer to deliver goods on an agreed time to customers.
(a) True (b) False

36. gkse fMyhojh fjVsy LVkslZ }kjk iznku dh tkus okyh egÙoiw.kZ lsok ugha gSA 1
(a) lR; (b) vlR;
Home delivery is not a important service provided by retail.
(a) True (b) False

37. [kjkc jks'kuh ds dkj.k mBkbZfxjh ds fy, nqdkuksa ls lkeku mBkuk vklku gks tkrk gSA 1
(a) lR; (b) vlR;
Poor lighting facilities makes it simpler for shoplifters to steal goods from retail
shop.
(a) True (b) False

126 P. T. O.

(8) 126
38. vkikr fLFkfr gks ldrh gS % 1
(A) fctyh dk >Vdk vkSj tyu (B) rkiu iz.kkyh
(C) fctyh ds midj.k (D) mijksDr lHkh
Emergency could be :
(A) Electric shock and burns (B) Heating systems
(C) Electric appliances (D) All of the above

39. fjVsyj dks eky vko';d gksus ij HkaMkj.k {ks= ls fcØh {ks= esa ys tkuk pkfg,A 1
(a) lR; (b) vlR;
Retailer should move goods from the storage area to the selling area when
required.
(a) True (b) False

40. vkStkj vkSj midj.kksa dk iz;ksx djrs le; deZpkfj;ksa dks ,gfrgkrh mik; djus pkfg,A 1
(a) lR; (b) vlR;

Employee must to take precautionary measures, when using tools and
equipments.
(a) True (b) False

41. vf/kdre ykHk daiuh dk y{; ugha gks ldrkA 1
(a) lR; (b) vlR;
Profit maximization cannot be goal of the company.
(a) True (b) False

42. xzkgd dh leh{kk O;fDr;ksa dks izHkkfor dj ldrh gSA 1
(a) lR; (b) vlR;
Customer's review influence individuals.
(a) True (b) False

126
S