HBSE Class 10 Question Paper 2023 Tourism-Hospitality And Trave

CLASS : 10th (Secondary) Code No. 130
Series : Sec/Annual-2023
Roll No.

TOURISM-HOSPITALITY AND TRAVEL
National Skills Qualification Framework (NSQF)
Level – 2
[ Hindi and English Medium ]
(Only for Fresh/Re-appear/Improvement/Additional Candidates)

Time allowed : 2.30 hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u&i= esa eqfnzr i`"B 7 rFkk iz'u 27 gSaA
Please make sure that the printed pages in this question paper are 7 in number and
it contains 27 questions.

• iz'u&i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj&iqfLrdk ds eq[;&i`"B ij fy[ksaA
The Code No. on the right side of the question paper should be written by the
candidate on the front page of the answer-book.

• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.

• mÙkj&iqfLrdk ds chp esa [kkyh iUuk@iUus u NksMsa+A
Don’t leave blank page/pages in your answer-book.
• mÙkj&iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.

130 P. T. O.

(2) 130
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA jksy ua0 ds vfrfjDr iz'u&i= ij vU; dqN Hkh u
fy[ksa vkSj oSdfYid iz'uksa ds mÙkjksa ij fdlh izdkj dk fu'kku u yxk,¡A
Candidates must write their Roll No. on the question paper. Except Roll No. do not
write anything on question paper and don't make any mark on answers of objective
type questions.

• d`i;k iz'uksa ds mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u&i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

uksV % iz'u Øekad 1 ls 4 esa ls dksbZ rhu iz'u djsaA 'ks"k lHkh iz'u vfuok;Z gSaA
Attempt any three questions from question numbers 1 to 4. Rest are compulsory.

1. gkWfLiVsfyVh D;k gS \ blds y{; D;k gSa \ ;g D;k iznku djrk gS \ 6

What is hospitality ? What are its goals ? What does it offer ?

2. dLVej dh ilan vkSj fizQsjsUl ij vlj Mkyus okys dkjdksa dk o.kZu djsaA 6

Explain factors affecting customer choices and preferences.

3. IPR D;k gS \ bldh vko';drk vkSj egÙo dk o.kZu djsa 6

What is IPR ? Explain its need and importance.

130

(3) 130
4. [kkus dks lqjf{kr vkSj xq.koÙkk fu;a=.k esa j[kus ds rjhds fy[ksaA 6

Write ways to keep food safe and contaminant free.

5. QLVZ ,M D;k gS \ blesa dkSu&ls vkbVe 'kkfey gksrs gSa \ 3

What is First Aid ? What items are included in it ?

6. gkWfLiVsfyVh lsDVj esa fons'kh Hkk"kk ds jksy ij uksV fy[ksaA 3

Write note on role of foreign language in hospitality sector.

7. dk;Z&{ks= esa ij&lanw"k.k ls cpus ij uksV fy[ksaA 3

Write note on prevention of cross contamination at work-place.

8. fyax lsaflfVfoVh ds vo;oksa dk o.kZu djsaA 3

Explain components of gender sensitivity.

9. fyax vkSj vk;q lsaflfVfoVh dk lfoZl izSfDVl esa vlj dk o.kZu djsaA 3

Explain impact of gender and age sensitivity in service practices.

10. VsyhQksu dky dk mÙkj nsrs le; viuk, tkus okys VsyhQksu f'k"Vkpkj fy[ksaA 3

Write telephone etiquettes while answering telephone call.

130 P. T. O.

(4) 130
11. ykW;y vkSj fMLdkmaV dLVej D;k gSa \ 2

What are loyal and discount customers ?

12. gkWfLiVsfyVh lapkyu D;k gS \ 2

What is hospitality conduct ?

13. xsLV dks Mhy djus ds rjhds fy[ksaA 2

Write ways to deal with guest.

14. IPR ,DV esa cpko D;k gS \ 2

What is protection of IPR act ?

15. lkekU; xzwfeax fVIl fy[ksaA 2

Write general grooming tips.

16. PPE D;k gS \ bldk mi;ksx D;k gS \ 2

What is PPE ? What is its use ?

17. ,d Hkk"kk esa fuiq.krk dSls izkIr dh tk ldrh gS \ 2

How proficiency in a language can be achieved ?

130

(5) 130
¼oLrqfu"B iz'u½

(Objective Type Questions)

18. SDG dk iw.kZ :i ------------- gSA 1

Full form of SDG is ………….. .

19. vaxzsth 'kCnkoyh esa ------------- vkfVZdy gksrs gSaA 1

There are …………… articles in English alphabet.

20. dkWek dk mi;ksx okD; esa ------------- dks n'kkZus ds fy, gksrk gSA 1

A comma is used to indicate ………….. in a sentence.

21. iwjs MkWD;wesaV dks flysDV djus dh 'kkWVZdV ^dh* ------------- gSA 1

Shortcut 'key' to select complete document is …………. .

22. MP3 --------------- izdkj dh Qkby dh ,DlVsa'ku gSA 1

MP3 is extension of …………… type of file.

23. iksLVj ............ izdkj ds lapkj.k dk mnkgj.k gSA 1

(a) ocZy (b) ukWu&ocZy

(c) fotqvy (d) dksbZ ugha

130 P. T. O.

(6) 130
Posters is example of …………. type of communication.

(a) Verbal (b) Non-verbal

(c) Visual (d) None

24. Vhe ehfVax --------------- lapkj.k dk mnkgj.k gSA 1

(a) baVjilZuy (b) fyf[kr
(c) ifCyd (d) NksVk lewg
Team meeting is example of ……………. communication.

(a) Interpersonal (b) Written

(c) Public (d) Small group

25. --------------- izfr'kr lapkj.k 'kCnksa }kjk gksrk gSA 1

(a) 38 (b) 55

(c) 65 (d) 7

…………….% of communication is done using words.

(a) 38 (b) 55

(c) 65 (d) 7

130

(7) 130
26. dh&cksMZ ij gkse ^dh* --------------- ^dh* gSA 1

(a) uSohxs'ku (b) dekaM
(c) daVªksy (d) ,aVj
On keyboard, home key is a ……………. key.

(a) Navigation (b) Command

(c) Control (d) Enter

27. --------------- ,uthZ dk uohdj.kh; òksr gSA 1

(a) ydM+h (b) dks;yk
(c) lksyj ,uthZ (d) isVªksy

……………. is a renewable source of energy.

(a) Wood (b) Coal

(c) Solar energy (d) Petrol

S
130 P. T. O.