Rajasthan Board Class 12 Question Paper 2024 Travel and Tourism

RAJASTHAN BOARD

QUESTION
PAPER
2024

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Zm_m§H$ Roll No.

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Sl.No. :

No. of Questions – 42 V-106
No. of Printed Pages – 7

ì`mdgm{`H$ {ejm (H$jm - XII) narjm, 2024
Vocational Education (Class - XII) Examination, 2024
bodb - MVwW©

TEAR HERE TO OPEN THE QUESTION PAPER
Level - IV
{df` - `mÌm d n`©Q>Z
Sub. - TRAVEL AND TOURISM

àíZ nÌ H$mo ImobZo Ho$ {bE `hm± \$m‹S>|
g_` : 3 KÊQ>o 15 [_ZQ>] [nyUmªH$ : 30
Time : 3 Hours 15 Minutes] [Max. Marks : 30

narjm{W©`m| Ho$ {bE gm_mÝ` {ZX}e …
GENERAL INSTRUCTIONS TO THE EXAMINEES :
1) narjmWu gd©àW_ AnZo àíZ-nÌ na Zm_m§H$ A{Zdm`©V… {bI| &
Candidate must write First his/her Roll No. on the question paper
compulsorily.
2) g^r àíZ hb H$aZo A{Zdm`© h¢ &
All the questions attempt are compulsory.
3) àË`oH$ àíZ H$m CÎma Xr JB© CÎma-nwpñVH$m _| hr {bI| &
Write the Answer to each question in the given answer book only.
`hm± go H$m{Q>E

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IÊS> - A
SECTION - A
~hþ{dH$ënr` àíZ - àíZ g§. 1 go 14 VH$ & [14 × ½ = 7]
Multiple choice questions Q. No. 1 to 14.
1) {eH$m`Vm| H$m gm_mYmZ H$aVo g_` J«mhH$ godm à{V{Z{Y H$m bú` Š`m hmoVm h¡? [½]
(A) {eH$m`Vm| H$mo ZOaA§XmO H$aZm
(~) {eH$m`Vm| H$m gm_mYmZ H$aZm Am¡a J«mhH$m| H$mo g§Vwï> H$aZm
(g) J«mhH$ H$mo Xmof XoZm
(X) Am¡a A{YH$ g_ñ`mE± n¡Xm H$aZm
What is the goal of a customer service representative when addressing complaints?
(A) Ignoring complaints
(B) Resolving complaints and satisfying the customer
(C) Blaming the customer
(D) Creating more problems

2) O~ H$moB© J«mhH$ naoemZ hmo Vmo àma§{^H$ à{V{H«$`m Š`m hmoZr Mm{hE? [½]
(A) CÝh| ZOaA§XmO H$a| (~) CZH$s hVmem H$mo ~‹T>mE>
(g) em§V Am¡a ghmZw^y{V nyU© ah| (X) Bg _wÔo Ho$ {bE CÝh| Xmofr R>hamE§
What should be the initial response when a customer is upset?
(A) Ignore them (B) Increase their level of frustration
(C) Remain calm and empathetic (D) Blame them for the issue

3) EH$ H$_©Mmar gH$mamË_H$ g§JR>Z g§ñH¥${V _| H¡$go `moJXmZ Xo gH$Vm h¡? [½]
(A) Q>r_ J{V{d{Y`m| _| ^mJ boZo go ~MZm
(~) ZH$mamË_H$Vm H$mo ~‹T>mdm XoZm>
(g) ghH${_©`m| H$m gh`moJ Am¡a g_©WZ H$aZm
(X) {dMmam| Am¡a gyPmdm| H$mo AnZo VH$ gr{_V aIZm
How can an employee contribute to a positive organizational culture?
(A) Avoid participating in Team activities
(B) Promote Negativity
(C) Collaborate and support colleagues
(D) Keep ideas and suggestions to oneself

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4) H$m`©ñWb na gH$mamË_H$ à^md n¡Xm H$aZo _| ì`{ŠVJV J«wq_J H$s Š`m ^y{_H$m h¡? [½]
(A) ì`{ŠVJV J«wq_J go H$moB© \$H©$ Zht n‹S>Vm BgH$m H$moB© _hÎd Zht h¡ &
(~) `h ì`mdgm{`H$ Hw$ebVm Am¡a {dñV¥V Ü`mZ H$mo Xem©Vm h¡ &
(g) `h AmË_{dídmg H$s H$_r H$mo Xem©Vm h¡ &
(X) BZ_| go H$moB© ^r Zhr
What role does personal grooming play in creating a positive impression in the
workplace?
(A) It doesn’t matter, personal grooming is not important
(B) It reflects professionalism and attention to detail
(C) It indicates a lack of confidence
(D) None of the above
5) g§Kf© g_mYmZ H$m¡eb à^mdr Q>r_ dH©$ _| H¡$go `moJXmZ Xo gH$Vo h¢? [½]
(A) {ddmXm| H$mo ZOaA§XmO H$aZm
(~) PJ‹S>m| H$mo Iwbo Vm¡a na g§~mo{YV H$aZm Am¡a {_bH$a g_mYmZ ImoOZm
(g) PJ‹S>m| Ho$ {bE Xÿgam| H$mo Xmof XoZm
(X) BZ_| go H$moB© Zhr
How can conflict resolution skills contribute to effective team work?
(A) Ignoring conflicts
(B) Addressing conflicts openly and finding solutions together
(C) Blaming others for conflicts
(D) None of the above
6) C{MV ì`{ŠVJV gwajm CnH$aU (nrnrB©) H$m Cn`moJ gwajm _| H¡$go `moJXmZ XoVm h¡? [½]
(A) Bggo H$_©Mm[a`m| Ho$ {bE naoemZr ~‹T> OmVr h¡ &
> (~) `h XþK©Q>ZmAm| Am¡a MmoQ>m| H$mo amoH$Vm h¡ &
(g) BgH$s Amdí`H$Vm {H$gr H$mo Zhr h¡ &
(X) BgH$m H$m`©ñWb gwajm na H$moB© à^md Zhr n‹S>Vm h¡ &
How does the use of proper Personal Protective Equipment (PPE) contribute to
safety?
(A) It increases discomfort for employees
(B) It prevents accidents and injuries
(C) It is not required for any one
(D) It has no impact on workplace safety

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7) H$m`©ñWb _| ì`{ŠVJV ñdÀN>Vm ~ZmE aIZo Ho$ {bE {ZåZ{b{IV _| go H$m¡Z gm EH$ gm_mÝ` Aä`mg h¡? [½]
(A) ImZm ImZo go nhbo hmW Zht YmoZm (~) J§Xr dXu nhZZm
(g) {Z`{_V ê$n go hmW YmoZm (X) ~mWê$_ {eï>mMma H$s AZXoIr H$aZm
Which of the following is a common practice for maintaining personal hygiene at
the workplace?
(A) Not washing hand before having food (B) Wearing dirty uniforms
(C) Washing hands regularly (D) Ignoring bathroom etiquette
8) g§JR>Z _| H$m`©ñWb gwajm Š`m| Amdí`H$ h¡? [½]
(A) XþK©Q>Zm Am¡a MmoQ> go ~MZo Ho$ {bE (~) CËnmXH$Vm ~‹T>mZo Ho$ {bE>
(g) H$m`© dmVmdaU _| gwYma H$aZo Ho$ {bE (X) CnamoŠV g^r
Why workplace safety is essential in organisation?
(A) to avoid the accident and injury (B) to increase the productivity
(C) to improve the work environment (D) all of the above
9) H$m`©ñWb na IVam| Ho$ g§^m{dV H$maU Š`m h¡? [½]
(A) Iam~ d|{Q>boeZ (~) Iam~ amoeZr
(g) Iam~ J¥h ì`dñWm (X) CnamoŠV g^r
What are the potential cause of hazards at workplace?
(A) Poor ventilation (B) Poor lighting
(C) Poor Housekeeping (D) All of the above
10) EH$ AmXe© g§Xoe H$s {deofVmE§ Š`m h¢? [½]
(A) ñnï> (~) g§{já
(g) gQ>rH$ (X) CnamoŠV g^r
What are the characteristics of an ideal message?
(A) Clear (B) Concise
(C) Accurate (D) All of the above
11) EH$ ì`{ŠVËd {dH$ma H$mo Xÿa H$aZo Ho$ {bE _moZm AnZr ~hZ H$s _XX H$a ahr h¡ & Cgo Š`m H$aZm Mm{hE?[½]
(A) CgH$s ~hZ go ~mV H$a| (~) Cgo em¡H$ _| ì`ñV aI|
(g) CgHo$ AmË_{dídmg H$mo ~ZmZo _| _XX H$a| (X) CnamoŠV g^r
Mona is helping her sister to overcome a personality disorder. What should she do?
(A) Talk to her sister (B) Engage her in hobbies
(C) Help her build confidence (D) All of the above
12) ñàoS>erQ> _| Q>oŠñQ> H$mo ~moëS> H$aZo Ho$ {bE emQ>©H$Q> H$s Š`m h¡? [½]
(A) Ctrl + b (~) Ctrl + i
(g) Ctrl + l (X) Ctrl + u
What is the shortcut key to bold text in a spreadsheet?
(A) Ctrl + b (B) Ctrl + i
(C) Ctrl + l (D) Ctrl + u
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13) àem§V gwa{^ Ho$ {bE H$m_ H$aVm h¡, Omo EH$ ì`mnmar h¡ & àem§V EH$ ............... h¡ & [½]
(A) CÚ_r (~) Hw$eb l{_H$
(g) ì`mnmar (X) BZ_| go H$moB© Zht
Prashant works for Surabhi, who is a businesswoman Prashant is a _______.
(A) Entrepreneur (B) Skilled worker
(C) Businessman (D) None of the above
14) {ZåZ _| go H$m¡Z gm h[aV H$m`© H$m bm^ h¡ : [½]
(A) COm© Am¡a H$ƒo _mb H$s XjVm _| H$_r (~) J«rZhmCg J¡g CËgO©Z H$mo H$_ H$aZm
(g) An{eï> Am¡a àXÿfU ~‹T>mZm> (X) nm[apñW{VH$ V§Ì H$m {dZme
Which of the following is the benefits of green jobs?
(A) Decrease the efficiency of energy and raw material
(B) Reduce green house gas emissions
(C) Increase waste and pollution
(D) Destroying ecosystem
IÊS> - ~
SECTION - B
[16 × ½ = 8]
A{VbKwÎmamË_H$ (àíZm| Ho$ CÎma EH$ eãX `m EH$ n§{ŠV _| XrOrE) àíZ g§. 15 go 30
Very short answer type questions (write the answers in one word or one line)
Q. No. 15 to 30
15) à^mdr J«mhH$ godm Ho$ {bE {H$gr EH$ à_wI H$m¡eb H$m Zm_ ~VmBE? [½]
Name any one key skill for effective customer service?
16) J«mhH$ godm _| g_mZw^y{V H$m Š`m _Vb~ hmoVm h¡? [½]
What is empathy in customer service.
17) H$m`©ñWb na {eï>mMma H$m H$moB© EH$ CXmhaU Xr{OE & [½]
Give any one example of workplace etiquette.
18) Xÿgamo Ho$ gmW à^mdr T>§J go H$m_ H$aZo H$m EH$ bm^ ~VmBE & [½]
Name one benefit of working effectively with others.
19) ñdÀN> n`m©daU H$m H$moB© EH$ bm^ ~VmBE? [½]
Give any one benefit of clean environment.
20) ñàooS>erQ> _| Q>oŠñQ> H$mo aoIm§{H$V H$aZo H$s emQ>©H$Q> Hw§$Or Š`m h¡? [½]
What is the shortcut key to underline text in a spreadsheet?
21) H$åß`yQ>a àUmbr _| _mCg H$m H$moB© EH$ Cn`moJ ~VmBE? [½]
Write any one use of mouse in the computer system?

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22) VZmd H$_ H$aZo Ho$ {bE EH$ ì`{ŠV H$mo Š`m H$aZm Mm{hE? [½]
What should a person do to reduce stress?
23) à^mdr T>§J go gwZZo _| AmZo dmbr EH$ ~mYm H$m Zm_ ~VmBE? [½]
Name one barrier to effective listening?
24) _m¡{IH$ g§Mma H$m EH$ CXmhaU {b{IE & [½]
Write one example of verbal communication.
25) AmË_ à~§YZ H$m EH$ CXmhaU {b{IE? [½]
Write one example of sub-management?
26) CÚ{_Vm _| à^mdr g§Mma Ho$ {bE Amdí`H$ EH$ H$m¡eb H$m Zm_ ~VmBE & [½]
Name one skill essential for effective communication in entrepreneurship?
27) {H$gr EH$ à{gÕ CÚ_r H$m Zm_ ~VmB`o? [½]
Name any one famous entrepreneur?
28) J«rZ H$m`© Ho$ {H$gr EH$ \$m`Xo H$mo {b{IE? [½]
Write any one benefit of green jobs.
29) g§Mma EH$ Xmo Va\$m à{H$`m h¡ & `h H$WZ ghr h¡ `m JbV h¡? [½]
Communication is a two way process. Is this statement true or false?
30) g\$mB© H$aZo Ho$ {bE h_| {H$g Vah Ho$ CËnmX H$m Cn`moJ H$aZm Mm{hE? [½]
What kind of product should we use for cleaning?

IÊS> - g
SECTION - C
bKwÎmamË_H$ àíZ - àíZ g§. 31 go 39 (eãX gr_m - 40 eãX) [9 × 1 = 9]
Short answer type question. Q.No. 31 to 39 (word limit - 40 words)
31) ~mVMrV Ho$ Xm¡amZ g{H«$` ê$n go gwZZm Š`m| _hÎdnyU© h¡? [1]
Why is it important to listen actively during interactions?
32) H$m`©ñWb na h_| gH$mamË_H$ Ñ{ï>H$moU Š`m| aIZm Mm{hE? [1]
Why should we need to have positive attitude at the workplace?
33) {H$gr Q>r_ _| {dídmg H$m Š`m _hÎd h¡? [1]
What is the significance of trust in a team?
34) àmW{_H$ {M{H$Ëgm H$sQ> Ho$ {H$Ýht Xmo _hÎd H$mo {bI|? [1]
Write any two importance of First Aid Kit?

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35) gwa{jV Am¡a ñdÀN> dmVmdaU Ho$ {bE Hw$‹S>o-H$Mao H$m C{MV {ZnQ>mZ Š`m| Amdí`H$ h¡? [1]
Why is proper waste disposal essential for a safe and hygienic environment?
36) gwZVo g_` Am±I go g§nH©$ ~Zm`o aIZo H$m Š`m _hÎd h¡? [1]
What is the importance of maintaining eye contact while listening?

37) bú` {ZYm©aU Š`m h¡? [1]
What is goal setting?
38) AmË_ OmJê$H$Vm H$mo n[a^m{fV H$a|? [1]
Define Self-Awareness?
39) hmoQ>b _| AWdm H$m`©ñWb na A{½Ze_Z `§Ìm| H$m hmoZm Š`m| Oê$ar h¡? [1]
What is the need of having fire-fighting equipment at the workplace or in the hotel?

IÊS> - X
SECTION - D
{Z~ÝYmË_H$ àíZ - àíZ g§. 40 go 42 VH$ (eãX gr_m - 150 eãX) [3 × 2 = 6]
Essay type questions. Q.No. 40 to 42 (word limit - 150 words)
40) EH$ CÚ_r Ho$ {d{^ÝZ JwUm| H$s ì`m»`m H$a|? [2]
Explain the various Qualities of an entrepreneur?
AWdm/OR
g{H«$` gwZZo Ho$ {d{^ÝZ MaUm| H$s ì`m»`m H$s{OE?
Explain various stages of active listening?
41) gH$mamË_H$ Ñ{ï>H$moU go Amn Š`m g_PVo h¢? g§jon _| {bI| & [2]
What do you understand by positive attitude? Write in brief?
AWdm/OR
nmañn[aH$ H$m¡eb H$s ì`m»`m H$a| &
Explain interpersonal skills?
42) hmoQ>b _| `m H$m`©ñWb na ì`{ŠVJV ñdÀN>Vm H$m Š`m _hÎd h¡? [2]
What is the importance of personal hygiene in the hotel or at the workplace?
AWdm/OR
A§J«oOr ^mfm Ho$ dmŠ`m| _| H¡${nQ>b boQ>g© Ho$ Cn`moJ Ho$ {Z`_m| H$mo {bI| &
Write the rules for using capital letters in the sentences of English Language?

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