HBSE Class 10 Question Paper 2021 Banking and Finance

CLASS : 10th (Secondary) Code No. 131
Series : Sec.-April/2021

Roll No.











BANKING & FINANCIAL SERVICES
(Academic)

[ fgUnh ,oa vaxzsth ek/;e ]

[ Hindi and English Medium ]
(Only for Fresh/School Candidates)

le; : 2 21 ?k.Vs ] [ iw.kk±d : 60

Time allowed : 2 21 hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 8 rFkk iz'u 36 gSaA

Please make sure that the printed pages in this question paper are 8 in number and

it contains 36 questions.

• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA

The Code No. on the right side of the question paper should be written by the

candidate on the front page of the answer-book.

• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA

Before beginning to answer a question, its Serial Number must be written.

• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A

Don’t leave blank page/pages in your answer-book.

131 P. T. O.

(2) 131
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the question paper.
• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the question, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

uksV % (i) lHkh iz'uksa ds mÙkj nhft,A

Attempt all questions.
(ii) izR;sd iz'u ds vad muds lkeus n'kkZ;s x, gSaA

Marks of each question are indicated against them.

(iii) iz'uksa ds mÙkj muds vadkuqlkj nhft,A
Answer the questions according to their marks.

[ fucU/kkRed iz'u ]

[ Essay Type Questions ] 2 × 6 = 12

1. lEizs"k.k dkS'ky ds vko';d rRoksa dk o.kZu djsaA 6

Explain essential elements of communication skill.

vFkok
OR

miHkksDrk O;fDrÙo ds fofHkUu vk;keksa dk o.kZu djsaA
Discuss different aspects of personality of the customers.

131

(3) 131

2. dk;ZLFky ij lUns'kokgu ds ykHkksa dk o.kZu djsaA 6

Describe the advantages of communication at workplace.

vFkok

OR

lw{e-foÙk D;k gS \ blds D;k ykHk gSa \

What is Microfinance ? What are its benefits ?

[ y?kq mÙkjh; iz'u ]

[ Short Answer Type Questions ] 4 × 3 = 12

3. 'kkfCnd lUns'kokgu ds izdkj crkb,A 3

State the types of Verbal Communication.

4. cSad miHkksDrk lsok dk D;k egÙo gS \ 3

What is the importance of Customer Service in Banks ?

5. ck;kseSfVªd tk¡p ds rhu ykHk crkb,A 3

State three benefits of Biometric verification.

6. lw{e-foÙk laxzg.k izfØ;k ds rhu pj.kksa dk mYys[k djsAa 3

Explain three steps in the microfinance collection process.

131 P. T. O.

(4) 131

[ vfr y?kq mÙkjh; iz'u ]

[ Very Short Answer Type Questions ] 2 × 6 = 12

7. izHkko'kkyh lUns'kokgu D;k gS \ 2

What is Effective Communication ?

8. leUo; D;k gS \ 2

What is Communication ?

9. fo'ys"kd miHkksDrk dkSu gS \ 2

Who is Analytical Customer ?

10. lfØ;-Jo.k D;ksa t:jh gS \ 2

Why active listening is necessary ?

11. Hkk"kk laosnu'khyrk D;k gS \ 2

What is Language Sensitivity ?

12. miHkksDrk ds lkFk uSfrd O;ogkj ds vkpj.k ls D;k vfHkizk; gS \ 2

What is meant by practices of Ethical behaviour with customers ?

131

(5) 131
¼oLrqfu"B iz'u ½
(Objective Type Questions) 1 × 24 = 24

13. lafnX/k _.k D;k gS \ 1
What is Doubtful overdue ?

14. DBT dk iw.kZ :i fy[ksaA 1
Write full form of DBT.

15. vkRefuHkZj-Hkkjr lksp dc ykxw gqbZ \ 1
On which date and year, vision of Aatmnirbhar Bharat implemented ?

16. igy ;kstuk dk lEcU/k fdlls gS \ 1
Pahal Yojna is related to which Plan ?

17. lw{e-foÙk dk mn~xe fdl ns'k ls gqvk \ 1
(A) Hkkjr (B) ;w- ,l- ,-
(C) ckaXykns'k (D) fczVsu
Origin of microfinance is from which country ?
(A) India (B) U. S. A.
(C) Bangladesh (D) Britain

18. udnh laxzg.k fdrus cts ls igys tek djuk gksrk gS \ 1
(A) 5 AM (B) 5 PM
(C) 4 PM (D) 6 PM
The collected cash must be deposited before ?
(A) 5 AM (B) 5 PM
(C) 4 PM (D) 6 PM

131 P. T. O.

(6) 131

19. nks"kh xzkgd dh izfof"V fdl jftLVj esa gksrh gS \ 1
(A) tek jftLVj (B) xzkgd jftLVj
(C) nks"kh jftLVj (D) mijksDr esa ls dksbZ ugha
Name of delinquency client must be entered into ?
(A) Deposit Register (B) Client Register
(C) Delinquency Register (D) None of the above

20. vifyf[kr djuk ,d ------------ gSA 1
(A) ys[kkadu 'kCnkoyh (B) vFkZ'kkL= 'kCnkoyh
(C) cSafdax 'kCnkoyh (D) mijksDr esa ls dksbZ ugha
Basically write off is an ………….. :
(A) Accounting term (B) Economics term
(C) Banking term (D) None of the above

21. cSad le>kSrs dh vkKk ------------- lky ds ckn nsrk gSA 1
Bank may allow the settlement only after a certain period, say ………… year.

22. thou chek esa fdlh O;fDr dk ------------- ls lEcfU/kr chek ogu gksrk gSA 1
Life Insurance covers the risk of losing ………….. of a person.

23. miHkksDrk vuqlwph ;k=k D;k gS \ 1
What is Scheduling a customer visit ?

24. MFI dk iw.kZ :i fyf[k,A 1
Write full form of MFI.

25. lw{e-foÙk dEiuh ds }kjk nh xbZ lsokvksa dks ------------- dgk tkrk gSA 1
The services offered by a microfinance company are called …………. .

131

(7) 131

26. fdlh loky dk ckj-ckj vkuk fdl vksj bafxr djrk gS \ 1
(A) lw{e-foÙk dk;Zdkjh ds Lrj ij Kku dk vUrj
(B) izHkko'kkyh lEizs"k.k dk vHkko
(C) (A) rFkk (B) nksuksa
(D) mijksDr esa ls dksbZ ugha
A query being received repeatedly from a customer indicates :
(A) Knowledge gap on the part of microfinance executive
(B) Absence of effective communication
(C) Both (A) & (B)
(D) None of the above

27. vkUrfjd izsj.kk dk ,d mnkjg.k nhft,A 1
Give one example of Internal Motivation.

28. viuh 'kfDr dk ,d mnkgj.k nhft,A 1
Give one example of your strength.

29. ruko izcU/ku dk mnkgj.k nhft,A 1
Give example of stress management.

30. vkReizcU/ku dks -------------- Hkh dgk tkrk gSA 1
Self management also reffered to as …………. .

31. fuEu okD; esa dÙkkZ dks igpkfu, % 1
"Radha is reading a book."
Identify the subject in the following sentence :
"Radha is reading a book."

131 P. T. O.

(8) 131

32. fuEu okD; esa fØ;k dks igpkfu, % 1

"She bought a bicycle for her son."

Identify the verb in the following sentence :
"She bought a bicycle for her son."

33. ^gko-Hkko dks vPNh izdkj ls uk ns[k ikuk* fdl izdkj dk lUns'kokgu #dkoV gS \ 1

"Not being able to see gestures' is what type of communication barrier ?

34. [;kfr fdl izdkj dh lEifÙk gS \ 1

(A) LFkk;h lEifÙk (B) pkyw lEifÙk
(C) vn`'; LFkk;h lEifÙk (D) vn`'; lEifÙk
Goodwill is which kind of Asset ?

(A) Fixed asset (B) Current asset

(C) Intangible fixed asset (D) Intangible asset

35. fuEu esa ls dkSu-lk ck;ksesfVªd tk¡p dk ykHk gS \ 1

(A) ikjnf'kZrk (B) le; dh cpr
(C) rhozrk (D) mijksDr lHkh
Which of the following is a benefit of Biometric verification ?
(A) Transparency (B) Time saving

(C) Fast working (D) All of the above

36. xSj-'kkfCnd lUns'kokgu dk ,d mnkgj.k nhft,A 1
Give one example of Non-Verbal Communication.

131
S