HBSE Class 10 Question Paper 2021 Retail

CLASS : 10th (Secondary) Code No. 126
Series : Sec.-April/2021
Roll No.











RETAIL
(Academic)

[ fgUnh ,oa vaxzsth ek/;e ]
[ Hindi and English Medium ]

(Only for Fresh/School Candidates)

le; : 2 21 ?k.Vs ] [ iw.kk±d : 60

Time allowed : 2 21 hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 8 rFkk iz'u 42 gSaA

Please make sure that the printed pages in this question paper are 8 in number and

it contains 42 questions.

• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA

The Code No. on the right side of the question paper should be written by the

candidate on the front page of the answer-book.

• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA

Before beginning to answer a question, its Serial Number must be written.

• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A

Don’t leave blank page/pages in your answer-book.

126 P. T. O.

(2) 126
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.

• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the question paper.
• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the question, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

uksV % iz'u la[;k 1 o 2 esa vkUrfjd NwV miyC/k gSA 'ks"k lHkh iz'u vfuok;Z gSaA izR;sd iz'u ds vad mlds
lkeus fn, x, gSa rFkk vkids mÙkj vadkuqlkj gksus pkfg,A
Internal choice is available in Question No. 1 and 2. Rest questions are
compulsory. Marks are indicated against each question and your answers
should be according to the marks allotted to each question.

¼fucU/kkRed iz'u½

(Essay Type Questions)

1. fjVsy ifjogu dh leL;kvksa vkSj muds lek/kku ij uksV fy[ksaA 6

Write note on 'Problems of Retail Transport and their Solutions'.

vFkok
OR

fjVsy ifjogu ds fofHkUu rjhdsa fy[ksaA blds dksbZ rhu mís'; crk,A
Write various modes of retail transport. State any three objectives of its. 3+3

126

(3) 126

2. ^,d lQkbZ vuqlwfp ;kstuk* ij uksV fy[ksaA 6

Write note on 'Plan a cleaning Schedule'

vFkok
OR

LokLF; vkSj LoPNrk ds chp D;k vUrj gS \ fjVsy LVksj esa LoPNrk cuk, j[kus ds fy,] mi;ksx dh
tkus okyh fofHkUu lkefxz;ksa dks fy[ksaA 3+3

What is the difference between health and hygiene ? Write various materials
used for maintaining hygiene in retail store.

¼y?kq mÙkjkRed iz'u½

(Short Answer Type Questions)

3. lkexzh gSaMfyax dh rhu xfrfof/k;ksa dks crk,aA 3

State three activities of material handling.

4. eky dh fMyhojh ds lEcU/k esa dksbZ rhu fu;e fy[ksaA 3

Write any three rules regarding delivery of goods.

5. fjVsy LVksj esa nq?kZVuk vkSj vkikrdky ds vFkZ ij ppkZ djsaA 3

Discuss the meaning of accident and emergencies in a retail store.

6. ^Vhe esa izHkkoh <ax ls dke* ij y?kq uksV fy[ksaA 3

Write short notes on 'Work effectively in Team'

126 P. T. O.

(4) 126

¼vfr y?kq mÙkjkRed iz'u½

(Very Short Answer Type Questions)

7. eky ds izHkkoh gSaMfyax dk dksbZ ,d ykHk fy[ksaA 1

Write any one advantage of effective handling of goods.

8. LVkWd fu;U=.k iz.kkyh esa ^tLV-bu-Vkbe* D;k gS \ 1

What is Just-in-Time (JIT) in stock control system.

9. LVksj lapkyu lgk;d dh dksbZ ,d ftEesokjh fy[ksaA 1

Write any one responsibility of store operation assistant.

10. eky ds yksfMax@vuyksfMax dks izHkkfor djus okyk dksbZ ,d ftEesokjh fy[ksaA 1

Write any one factor affecting loading and unloading of merchandise.

11. fo'ks"krk cktkj D;k gS \ 1

What is Speciality Market ?

12. vuyksfMax D;k gS \ 1

What is unloading ?

13. O;olkf;d LokLF; vkSj lqj{kk D;k gS \ 1

What is 'Occupational Health & safety' ?

14. dk;Z LFky ij mBkbZfxjh dks ifjHkkf"kr djsaA 1

Define shoplifting at workplace.

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(5) 126

15. fjVsy LVksj esa fyf¶Vax dk;Z D;k gS \ 1

What is lifting function in a retail store ?

16. fn'kkfunsZ'kksa ,oa funsZ'kksa ds vuqlkj midj.kksa ls eky mBkus ,oa laHkkyus dk dksbZ ,d ykHk fy[ksaA 1

Write any one advantage of lifting and handling by equipments of goods as per

guidelines and instructions.

17. ^laxBu dh ewY; iz.kkyh* dk dksbZ ,d IokbUV fy[ksaA 1

Write any one point on 'Value System of organisation.

18. dk;Z LFky ij izHkkoh Vhe y{;ksa dh dksbZ ,d fo'ks"krk fy[ksaA 1

Write any one feature of effective team goal at the workplace.

19. ^y{;ksa dks izkIr djus ds fy, dkS'ky* dk D;k vFkZ gS \ 1

What is the meaning of 'SKill needs to achieve Goals'.

20. Vhe ds eukscy dks cuk, j[kus ds fy, fdlh ,d rF; dks fy[ksaA 1

Write any one point of maintaining team morale.

21. Vhe izfriqf"V ¼QhMcSd½ D;k gS \ 1

What is team feedback ?

22. izHkkoh lapkj esa ck/kk dks nwj djus dk dksbZ ,d mik; fy[ksaA 1

Write any one way to overcome barrier to effective communication.

126 P. T. O.

(6) 126

23. ruko izcU/k dh dksbZ ,d rduhd fy[ksaA 1

Write any one technique of stress management.

24. ICT ladsrk{kj dk iw.kZ vFkZ fy[ksaA 1
Write full form of the abbreviation ICT.

25. m|eh ds fdlh ,d xq.k dks fy[ksaA 1

Write any one quality of an entrepreneur.

26. lrr fodkl dk dksbZ ,d egÙo fy[ksaA 1

Write any one importance of sustainable development.

¼oLrqfu"B iz'u½
(Objective Type Questions)

27. ^lqj{kk* lkexzh gSaMfyax dk ,d egÙoiw.kZ igyw gSA ¼lR;@vlR;½ 1

Safety is a very important aspect of material handling (True/False)

28. LVkWd fu;U=.k djus dh iz.kkyh gS % 1

(A) bdkbZ fu;U=.k (B) foÙkh; fu;U=.k
(C) fefJr fu;U=.k (D) mijksDr lHkh
The system of controlling stock is :
(A) Unit control (B) Financial control

(C) Combination control (D) All of the above

29. fMLdkmaV izkbflax mPp dher ds mRikn cspus ds fy, tkuk tkrk gSA ¼lR;@vlR;½ 1
Discount pricing known for selling high priced products. (True/False)

126

(7) 126

30. forj.k dk;Zdkjh dks dEiuh ds fn'kkfunsZ'kksa ;k izfØ;k dk ikyu djuk pkfg,A ¼lR;@vlR;½ 1
Delivery executive must follow the company guidelines or produces.
(True/False)

31. fudkl iFk vo#) ugha gksuk pkfg, vkSj Li"V :i ls ckgj fudyus ds ladsr vkSj izdk'k ds lkFk
fpfUgr gksuk pkfg,A ¼lR;@vlR;½ 1
Exit path should not block and must clearly mark with exit sign and lighted.
(True/False)

32. fjVsy LVksj esa eky dks mBkus vkSj laHkkyus tSlh dksbZ cqfu;knh xfrfof/k ugha gSA ¼lR;@vlR;½ 1
Retail store not engaged with some basic activities like lifting and handling
goods activities. (True/False)

33. ifjpkyu esa fjVsy LVksj dh lqj{kk ds [krjs % 1
(A) mBkuk vkSj ys tkuk (B) fQlyuk] yM+[kM+kuk] fxj tkuk
(C) nksauks (A) vkSj (B) (D) mijksDr dksbZ ugha
The protection threats of retail store in operating :
(A) Lifting and carrying (B) Slips, Trips and Fall
(C) Both (A) & (B) (D) None of the above

34. Vhe odZ O;olk; dk ,d egÙoiw.kZ fgLlk ugha gSA ¼lR;@vlR;½ 1
Teamwork is not a crucial part of business. (True/False)

35. fjVsy LVksj dh lQyrk izHkkoh VheodZ ij fuHkZj ugha gSA ¼lR;@vlR;½ 1
The success of retail store does not depends on effective teamwork. (True/False)

36. ^ewY;ksa dk lapkj* vkUrfjd vkSj ckgjh nksuksa rjg ls egÙoiw.kZ gSA ¼lR;@vlR;½ 1
'Communication of values' is important both internally and externally.
(True/False)

126 P. T. O.

(8) 126

37. y{; fu/kkZfjr djus dk òksr ugha gS % 1
(A) izcU/k n'kZu (B) fjVsyj dh vko';drk
(C) cktkj :>ku (D) izfr}Unh
Which is not the source of setting goals :
(A) Management Philosophy (B) Retailer requirement
(C) Market trends (D) Competitors

38. vkidks dke ij NqV~Vh dh vko';drk gSA vki lapkj ds fdl ek/;e dk mi;ksx djsxsa \ 1
(A) bZ-esy (B) iksLVj
(C) lekpkj i= (D) CykWx
You need to apply leave at work. Which method of communication will you
use ?
(A) e-mail (B) Poster
(C) News letter (D) Blog

39. rkdr ,oa detksjh dk fo'ys"k.k igys [kqn dks tkuus ls 'kq: gksrk gSA ¼lR;@vlR;½ 1
Strength and weakness analysis begins with knowing self first. (True/False)

40. Home, End, Page up and Page Down usfoxs'ku dht gSaA ¼lR;@vlR;½ 1
Home, End, Page up and Page down are navigation keys. (True/False)

41. m|eh vius fd, gq, dk;ksZa dh ftEesokjh ysrk gSA ¼lR;@vlR;½ 1
Entrepreneurs take responsibility for their actions. (True/False)

42. dkj[kkuksa ls tks /kqvk¡ fudyrk gS] ok;q dks iznwf"kr djrk gSA ¼lR;@vlR;½ 1
Factories give out smoke that pollutes the air. (True/False)

S
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