HBSE Class 10 Question Paper 2021 Service

CLASS : 10th (Secondary) Code No. 132
Series : Sec.-April/2021

Roll No.











BANKING & INSURANCE SERVICES
(Academic)

[ fgUnh ,oa vaxzsth ek/;e ]

[ Hindi and English Medium ]
(Only for Fresh/School Candidates)

le; : 2 21 ?k.Vs ] [ iw.kk±d : 60

Time allowed : 2 21 hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 8 rFkk iz'u 32 gSaA

Please make sure that the printed pages in this question paper are 8 in number and

it contains 32 questions.

• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA

The Code No. on the right side of the question paper should be written by the

candidate on the front page of the answer-book.

• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA

Before beginning to answer a question, its Serial Number must be written.

• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A

Don’t leave blank page/pages in your answer-book.

132 P. T. O.

(2) 132
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the question paper.
• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the question, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

uksV % (i) lHkh iz'uksa ds mÙkj nhft,A

Attempt all questions.
(ii) izR;sd iz'u ds vad muds lkeus n'kkZ;s x, gSaA

Marks of each question are indicated against them.

(iii) iz'uksa ds mÙkj muds vadkuqlkj nhft,A
Answer the questions according to their marks.

[ fucU/kkRed iz'u ]

[ Essay Type Questions ]

1. fcØh ds ckn lsokvksa dk foLr`r o.kZu djsaA 6

Eloborate upon the types of Post sale services.

vFkok
OR

xzkgd ,dkmUV dk izcU/k dSls djuk pkfg, \ foLr`r o.kZu djsaA
How should the customers Accounts managed ? Elaborate.

132

(3) 132

2. O;fDrxr izLrqfr dkS'ky dk o.kZu djsaA 6

Explain the 'Personal Presentation' Skill.

vFkok

OR

fuEu ij laf{kIr uksV fy[ksa %

Write short note on the following :

(i) Hkk"kk dh laosnu'khyrk

Sensitivity towards Language

(ii) fyax ds izfr laosnu'khyrk

Sensitivity towards Gender.

[ y?kq mÙkjh; iz'u ]

[ Short Answer Type Questions ]

3. QhYM vkWfQlj ds Vhe ds lkFk ckrphr djrs le; dkSu-ls pj.k 'kkfey gksrs gSA 4

Which steps are involved while field officer interacts with team.

4. dk;ZLFkku ij lapkj ds ykHkksa dk o.kZu djsaA 4

Describe the advantages of communication at work place.

132 P. T. O.

(4) 132

5. v[kaMrk] mfpr vH;kl vkSj vuqfpr O;kikj dks ifjHkkf"kr dhft,A 4

Give the definition of Integrity, Fair Practices and Unfair Trades.

6. izHkko'kkyh lapkj dh fdUgha pkj ck/kkvksa dk o.kZu djsAa 4

Explain any four Barriers to Effective Communication.

[ vfr y?kq mÙkjh; iz'u ]

[ Very Short Answer Type Questions ]

7. lafnX/k vfrns; dks ifjHkkf"kr djsaA 2

Defien Doubtful Overdue.

8. fo'okl D;k gS \ 2

What is Confidence ?

9. Hkz"Vkpkj D;k gS \ 2

What is Corruption ?

10. oQknkjh D;k gS \ 2

What is Loyalty ?

132

(5) 132

11. Sub-PLR m/kkj dk o.kZu djsaA 2

Explain Sub-PLR Lending.

12. izfriqf"V ds fdUgha nks izdkj dk o.kZu djsaA 2

Explain any two type of feedback.

¼oLrqfu"B iz'u ½

(Objective Type Questions)

13. vk/kkj dkMZ esa fdrus uEcj dh la[;k gksrh gS \ 1

How many number of digits contains Aadhar Card.

14. ekbØksQkbusal dk mn~xe fdl ns'k ls gqvk gS \ 1

Origin of Microfinance is from which country ?

15. dEiuh ds fy, [;kfr fdl izdkj dh lEifÙk gS \ 1

Goodwill is which kind of assets for company ?

16. xzqi lHkk esa _.k dkMZ fdldks lqiqnZ fd;k tkuk pkfg, \ 1

During the group meeting the loan card must hand over it to.

17. vifyf[kr n'kk esa gkfu dks ys[kkadu iz.kkyh esa fuEu esa ls fdl en esa fy[kk tkrk gS \ 1

(A) [kpZ (B) vk;
(C) O;; (D) mijksDr esa dksbZ ugha
132 P. T. O.

(6) 132
In case of write off, the loss will be entered into the accounting system as an
expense :

(A) Expenditure (B) Income

(C) Expense (D) None of the above

18. foyEc xzkgd dks ntZ fd;k tkrk gS % 1

(A) foyEc jftLVj (B) tek jftLVj
(C) xzkgd jftLVj (D) mijksDr esa ls dksbZ ugha
Name of delinquency client must be enter into :

(A) Delinquency Register (B) Deposit Register

(C) Client Register (D) None of the above

19. gkfu lEifÙk;ksa dks ifjHkkf"kr dhft,A 1

Define Loss assets.

20. _.k le>kSrk muds gLrk{kj dh rkjh[k ls fdrus lky dh vof/k ds fy, oS/k o izHkko'kkyh gksrk gS \ 1
(A) 5 o"kZ (B) 3 o"kZ

(C) 10 o"kZ (D) 15 o"kZ

Loan agreements remain valid and enforceable for a period of how many years
from the date of their signing ?

(A) Five Years (B) Three Years

(C) Ten Years (D) Fifteen Years

21. xzkgd fu"Bk izkIr djus dk vkns'k izkIr djus ds fy, dksbZ fopyu izkIr djus ds fy, rS;kj ughaA
¼lgh@xyr½ 1
Be ready to accept no deviation inorder gain customer loyalty. (True/False)

132

(7) 132

22. vkidks ,d xqLlk okyh esy ;k Qksu dkWy ;k efLr"d ij ,d fpYykgV izkIr gqbZ gS] vki 'kkar vkSj % 1
(A) ?kVukLFky ls nwj tkuk pkgsaxs (B) okil xqLls ls vk;saxs
(C) is'ksoj :i esa Hkkx ysaxs (D) nwljs O;fDr dks mifLFkr gksus ds fy, dgsxas
You might have received an angry mail or Phone call or a shouting on your
head, maintain your cool and :
(A) Move away from the scene (B) Revert back angrily
(C) Attend Professionally (D) Ask another person to attend.

23. vfHkO;atd lkekftd 'kSyh ds lkFkh gSa % 1
(A) eq[kj (B) fopkj mUeq[k
(C) lfØ; ckr djuh (D) mijksDr lHkh
Expressive social style fellow's are :
(A) Assertive (B) Idea-oriented
(C) Talkative (D) All of the above

24. lekt esa yksxksa esa HksnHkko ds ewy dkj.k gSa % 1
(A) lkekftd cqjkb;k¡ vkSj vlkeurk (B) U;k;
(C) lekurk (D) mijksDr lHkh
Discrimination among the people in the society is the root cause of :
(A) Many social evils and inequality (B) Justice
(C) Equality (D) All of the above

25. Mªkboj vius fu/kkZfjr rjhds ls dke djuk ilUn djrs gSaA ¼lgh@xyr½ 1
Drivers do not like to do things in their self determined way. (True/False)

26. ------------ 'kCn dk vFkZ lkekU; ;k lk>k djuk gSA ¼[kkyh LFkku Hkjsa½ 1
The meaning of the word ………… is common or sharing. (Fill in the blank)

132 P. T. O.

(8) 132

27. muds lapkyu ds nkSjku muds lHkh lac/a kksa esa v[kaMrk esa izeq[k ds fy, NM+h gSA ¼lgh@xyr½ 1
Stick to the principle of integrity in all their relations in the course of their
operations. (True/False)

28. lnL;ksa dks ,d ------------- fn;k tkrk gS ftlesa os dke djus okys gksrs gSaA ¼[kkyh LFkku Hkjsa½ 1
The members are given a …………… in which they are supposed to operate.
(Fill in the blank)

29. la;qDr jk"Vª }kjk fdrus Sustainable fodkl y{; fn, x, gSa \ 1
How many sustainable development goals are given by the United Nations ?

30. vkSipkfjd lapkj ds nkSjku g¡lukA ¼lgh@xyr½ 1
Laughing during formal communication. (True/False)

31. fuEu esa ls dkSu-lk lapkj izfØ;k pØ esa lapkj dk ,d rRo gS \ 1
(A) izs"kd (B) lUns'k
(C) izfriqf"V (D) mijksDr lHkh
Which of the following is an element of communication within communication
process cycle ?
(A) Sender (B) Message
(C) Feedback (D) All of the above

32. fuEu esa ls dkSu lk lkekU; lapkj dh ck/kk ugha gS \ 1
(A) foÙkh; ck/kk (B) Hkk"kkbZ ck/kk
(C) ikjLifjd ck/kk (D) laxBu ck/kk
Which of these is not a common communication barrier ?
(A) Financial barrier (B) Lingustic barrier
(C) Interpersonal barrier (D) Organisational barrier

132
S