HBSE Class 10 Question Paper 2021 Tourism Hospitality

CLASS : 10th (Secondary) Code No. 130
Series : Sec.-April/2021

Roll No.











TOURISM HOSPITALITY
(Academic)

[ fgUnh ,oa vaxzsth ek/;e ]

[ Hindi and English Medium ]
(Only for Fresh/School Candidates)

le; : 2 21 ?k.Vs ] [ iw.kk±d : 60

Time allowed : 2 21 hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 7 rFkk iz'u 27 gSaA

Please make sure that the printed pages in this question paper are 7 in number and

it contains 27 questions.

• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA

The Code No. on the right side of the question paper should be written by the

candidate on the front page of the answer-book.

• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA

Before beginning to answer a question, its Serial Number must be written.

• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A

Don’t leave blank page/pages in your answer-book.

130 P. T. O.

(2) 130
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.

• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the question paper.

• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the question, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

uksV % iz'u Øekad 1 ls 4 esa ls dksbZ rhu iz'u djsaA 'ks"k lHkh iz'u vfuok;Z gSaA
Attempt any three questions from question numbers 1 to 4. Rest are

compulsory.

1. Q'kZ vkSj xsLV ds dejs dh lqj{kk ds fu;e fy[ksaA 6

Write rules for floor and guest room safety.

2. gkWfLiVsfyVh baMLVªh ds mís'; D;k gSa \ ;g D;k is'k djrk gS \ 6

What are the goals of hospitality industry ? What does it offer ?

3. izksVsD'ku vaMj VªsMekdZ ,DV ij uksV fy[ksaA 6

Write note on protection under trademark act.

130

(3) 130

4. LokLF; vkSj vkjksX;'kkL= D;k gS \ [kkus vkSj is; ,fj;k esa gkf'k;k nsus dk egÙo D;k gS \ 6

Define health and hygiene. What is the importance of indenting in food and

beverage area.

5. gkWfLiVsfyVh ds fdUgha nks vo;oksa dk o.kZu djsaA 3

Explain any two components of hospitality.

6. f'k"Vkpkj dh vko';drk dk o.kZu djsaA 3

Explain the need of etiquettes.

7. dk;Z{ks= esa bejtsalh vkSj vkink vuqfØ;k Iyku D;k gS \ 3

What are emergency and disaster response plan at workplace ?

8. [kkus dks lanw"k.k ls cpkus ds fy, fdu phtksa dks psd djuk pkfg, \ 3

What things should be checked to prevent food from contamination ?

9. VwfjTe esa vaxzsth Hkk"kk dk jksy D;k gS \ 3

What is the role of English language in tourism ?

10. QhMcSd ds egÙo dk o.kZu djsaA 3

Explain the importance of feedback.

130 P. T. O.

(4) 130

11. lfoZl dh ifjHkk"kk nsaA 2

Define service.

12. fyax laosnu'khyrk dh ifjHkk"kk nsaA 2

Define gender sensitivity.

13. mez laosnu'khyrk lacaf/kr lfoZl dk;Ziz.kkyh ds fu;eksa dk o.kZu djsaA 2

Explain principles of age sensitive service practices.

14. fyax cjkcjh ds ykHk D;k gSa \ 2

What are advantages of gender equality ?

15. IPR dk egÙp D;k gS \ 2

What is the importance of IPR ?

16. gksVy ds fy, flD;ksfjVh fVIl D;k gS \ 2

What are security tipes for hotels ?

17. Hkk"kk vkSj Hkk"kk'kkL= dh ifjHkk"kk nsaA 2

Define language and linguistics.

130

(5) 130

¼oLrqfu"B iz'u½

(Objective Type Questions)

18. CRM dk iw.kZ :i -------------- gSA 1

Full form of CRM is …………… .

19. ISO dk iw.kZ :i -------------- gSA 1

Full form of ISO is …………… .

20. PPE dk iw.kZ :i -------------- gSA 1

Full form of PPE is …………… .

21. ICT dk iw.kZ :i -------------- gSA 1

Full form of ICT is …………… .

22. vkRe izca/ku dks ------------- Hkh dgrs gSaA 1

Self management is also called ………… .

23. 'kkjhfjd Hkk"kk ------------ izdkj ds lapkj.k dk mnkgj.k gSA 1

Body language is an example of …………… type of communication.

130 P. T. O.

(6) 130

24. ,d Qkby dks lso djus dh 'kkVZdV ^dh* --------- gSA 1

(A) Alt+F (B) Ctrl+F

(C) Alt+S (D) Ctrl+S

Shortcut key to save a file is …………….

(A) Alt+F (B) Ctrl+F

(C) Alt+S (D) Ctrl+S

25. cSdLisl ^dh* ,d -------------- ^dh* gSA 1

(A) usohxs'ku (B) dekaM

(C) daVªksy (D) QaD'ku

Backspace key is a …………. key.

(A) Navigation (B) Command

(C) Control (D) Function

26. ------------ ,d MkD;wesaV Qkby ,DlVsa'ku gSA 1

(A) .txt (B) .png

(C) .gif (D) .mp3

130

(7) 130

…………… is a document file extension.

(A) .txt (B) .png

(C) .gif (D) .mp3

27. dh-cksMZ ij F1 ls F12 ^dh* ------------- ^dh* gSaA 1

(A) daVªksy (B) QaD'ku

(C) dekaM (D) ,aVj

Keys F1 to F12 on keyboard are …………. keys.

(A) Control (B) Function

(C) Commond (D) Enter

S

130 P. T. O.