Karnataka 2nd PUC Model Question Paper 2027 for Retail (Paper 4)

FOR KARNATAKA CLASS 12 PREPARATION

Karnataka 2nd PUC
Model Question Paper
2027 for Retail (Paper
4)
EXAM YEAR TYPE SUBJECT

Karnataka Class 12 2027 Sample Paper Retail

Notes · Sample Papers · Previous Year Papers · Mock Tests

m
m .co
c. o

e m
em l a s
s ಕರ್ನಕ ಸರ್ಕ a g
ಕರ್ನಕ ಶಾ ಪರೀಕ್ ಮತ್ ಮೌಲ್ಯ್ಿ ಮಂಡ
6 ನ ಅಂ್ ಕಸ್, ಮಲ್ೀೇಶ್, ಬೆಂಗಳ-560 003
2026-27 ನ ಸಡಲ ದಶವೀಿ ಪ ಯ ಸ ಮಾರ ಪ್ರಶಪವ್ಕ - 4

ವಿಿ: 62- ರಿಟ ಂರಿಷ ಅೆಕಂಳ: 60

ಸಮಿ: 2.15ಗಂಂಳ ಒಟ್ ಪ್ರಶಂಳ: 37
m
m c. o
co
(ಕಲಶಂ ಆವವ್)

. e m
ಸೂಚಂಳ:
em la s
l a s
1. ಈ ಪ್ರಶ ಪವ್ಕಯ ವಸ್್ಿಷ ಮತ್ ವಲಯ್್ಿಷ ರೀವಿ ಪ್ರಶಂನೆಶ ಒನಗೆಂಡ.
a g
ag
ಸೂಚಿೆಶ ಅೆಸರಸ.
2. ಬೌಗ ಅೆಚಲಡ್ಳವ ಚಿ್್ ಪ್ರಶ್ ಂರಿಷ ಅೆಕಂನೆಶ ಮತ್ ಹಾಜಂಾರಾ
ಪ್ರಶಿ ಸಂಲಿೆಶ ಸಚಸಿ್ಡ.
3. ಪವ್ಕ್ ಉಿ್ರಸಿ ಂರಿಷ ಸಮಿವೆಶ ಪ್ರಶ ಪವ್ಕಿ ಮಾಲಂಾಡ್ ್ೀಂಾಾಡ. ಇದ
ಪ್ರಶ ಪವ್ಕ ಓಾಿ 15 ್ಿಿಂನೆಶ ಒನಗೆಂಡ.
4. ಮೌಲಮಪಲಾ ಸಮಿಾಡ್ 60 ಅೆಕಂಳ್ ಪ್ರಶ ಪವ್ಕಿೆಶ ಸಾದಪಂಸಾಾಡ
ವಿಲ್್ಂಳ ಪಡಾ ಅೆಕಂನೆಶ 50% ್ ಪರವವ್ಸಾಿಿ್ಡ.
5. ಭಂ A ಪ್ರಶಂಳ್ ಮಾೌ ಡಿಿ ಉಿ್ಕವೆಶ ಮಿ್ ಮೌಲಮಪಲರಪಾ

m
ಪರಂಗಸಾಿಿ್ಡ.

. co
s em- ಎ
lis.a
ಭಂ
I. ಸರಿಾ ಉಿ್ಕವೆಶ ಆರಸ :
a g
1. The ability to act in a situation before others do
10x1=10

a) Initiative b) Organizational skills
c) Perseverance d) Decisiveness
2. UNEP stands for
a) United Nations Environment Program b) United Nations Entrepreneur Program
c) United Nepal Environment Program d) Under North American Environment Program

m
m .co
c. oa) ಉದ್ೋೋ
3. ಚಿಲ್ ವ್ಯಾಪ ಇತರರ ಮೇ ಬರರ ತೋಾಿಸರಾ.
m
e m c) ಸಿಲರಾ b) ಗ್ರಾ
l a se
las d) ಬಳಕಲರ
a g
ag 4.ಮಾರ ಿಹಾಾಾ ಅನಿರರ ________ ತಪ್ ಗಳನ್ ಿಾಿಪಿಿ ಜವಸಬರಾೋಲಬ ್.
a) ವತರರ b) ಿಾಿಪಡವಕ
c) ಿ್ ಚಾತಾಾ d) ಮಾೋಾ

5. ಿ್ ತಿ್ ಯ ಗ್ರಾರನ್ ______________________ ಮಾಿ ಿಹಾ ಮಾತುತ.

m .
c. o
a) ಉಳಿಸಳಕ ಿ b) ಾಳಾಸಳಕ ಿ

e m
em l as
s g
1

la a

ag For more Question Papers, Sample Papers, Notes & Syllabus visit Page 1 of 6

c) ಹೋಗಿ d) ಅನಿಾಿಿ

6.ಗ್ರಾಾ ಿಿಹಗಳನ್ ನೋಾಿ ಚಿಲ್ ವ್ಯಾಾ ಸರ್ಾಲ ಇದನ್ ಸ್ಥಿಬಿಾ.
a) ಯಿಸ ಎಸೋ b) ಿಿಹ ಪೆಟ್
c) ಫೋಡ್್ಿಯ d) ಯಿಸ ವಾಯ

7.ಚಿಲ್ ಸಂ್ ಗ್ರಾರ ಮಾತಾನ್ ಸಗ್ಾಿಿ ಮತು ಸಗ್ಾಿಾಿ ________ ಅನ್ ಬಳಿಬಿಾ.
a) ವಾೆ ಕಾರ b) ವಚರರಗರ
c) ಿ್ತಿ್ಯ d) ವಬಯ್ಟ

8. ಮಾತಾನ್ ------------------ ರಿ್ಿಿಸ.

a) ಕಂ್ರಸ b) ಚೆ್ೋ
c) ಯಿಸಾರ d) ಗ್ರಾ

9. ಗ್ರಾಹಕರ್ ____ ಮಿಾ ನಾತರ ಸಂಬಗಳನ್ ಕಪಬಸಳಕ.

a) ಸಿಾರದಾಲಾ b) ದಾಗಳನ್ ಿಸೋ ಾಾಿ
c) ನಿಷ ಕಾರಾ್ ಮಗರ d) ಿ್ ತಿ್ ಯ ಕಳ

10. ಸಂರಹನ ________ ಅನ್ ಹಚಸರಕಂ ಕಿಿವೋತ.
a) ತರಿತ b) ಮಾತ
c) ಜ್ಹ d) ಸಂದ

ಭಂ – ಬ
II. ಕನಾಲ ಪ್ರಶಂಳ್ ಉಿ್ರಸ (ಿ್ಿಾದ ಹಿ್ಕಪ ಉಿ್ರಸ) 10x2=20

11. Explain the meaning of personality.
12. List the benefits of Green jobs.
13. ಮತಾು ಕದಿ್ ಎಕದ್ ಏನ?
14. ಆನಲ್ನ ವಮಮರಗರ ಎಕದ್ ಏನ?
15. ಪೇಕಟ ಗೇಸೋ ಎಕದ್ ಏನ?
16. ಗ್ರಾರ ಉಳಂನ್ ವ್ಯ್ನಿ.
17. ಸಂರಹದ ಿ್ ಿ್ ಯಗರ ಯನನ?
18. ಸವ ವತರರಾನ್ ವ್ಯ್ನಿ.
19. ಮತಮತಹ ಸಂರಹ ವಿಹ ಎಕದ್ ಏನ?
20. ಚಿಲ್ ಸವಗಳಾಲ ಯರದದರಾು ಏಕ ಮು್ ?
21. ವೇಷೇೂದ ಮಹನಾ ಎಕದ್ ಏನ?
2

For more Question Papers, Sample Papers, Notes & Syllabus visit Page 2 of 6

m
m .co
c. o

e m
em 23. ತಾದ ಿದಿ್ರ ಮಿ್ಗರ ಯನನ? s
22. ಂರಹಭ ಎಕದ್ ಏನ?.

s g l a
a
ಭಂ - ಸ
III. ಕನಾಲ ಪ್ರಶಂಳ್ ಉಿ್ರಸ (ಿ್ಿಾದ ಆಕಕಪ ಉಿ್ರಸ) 6x3=18

24.List the ways to maintain positive attitude.
25.Explain the elements of communication with diagram.

m
c. o
26. ಗ್ರಾಾ್ ಿ್ತಿ್ಕಿಿ ಹತಗಳನ್ ಿೆಟ ಮಪ.

o m m
.c e
27. ಗ್ರಾ ಸವಗಳ ವೈೇಟ್ಗಳನ್ ವಂಾಿ.

e m la s
s ಮೋಾಡಂ ಮಗರಗರ ಯನನ?
28. ಡೇ ಸಗ್ರರ್ ಕಾನಬದು ಅಗತ್ಗಳನ್ ಉೇಲೋೇಿ.
29.ಗ್ ರಾರ ನಾೋಕ್a
l a g
g
ಗಳನ್
30.ಸಗ್ಾಿದaಗ್ರಾರ ಿ್ತಿ್ಯಾನ್ ಅಬ್ಾಹ ಮಾಂ ವವಬ ತತ್ಗಳನ್ ವಂಾಿ.
31.ಸವಾಾಲ ಬದಲಂರ ಆಗನದಾಕದ ಂ್ಂಹರಕರ ಆಗಂ ಿಾಿಮಂನ್ ಉೇಲೋೇಿ.
32.ಿ್ಹಂೈೋಿ ತಾಕಾರದ ಮಾ ವೈೇಟ್ಗಳನ್ ಿೆಟ ಮಪ.
33.ತಾದ ಐಾ ಿ್ಮು ಕಾರ್ಮಕ ಗಾಗರ ಯನನ?

ಭಂ - ಂ
m
IV. ಕನಾಲ ಪ್ರಶಂಳ್ ಉಿ್ರಸ (ಿ್ಿಾದ ಎಕಂಕಪ ಉಿ್ರಸ)
. co 2x6=12

s em
34. ಗ್ರಾರ ಿಮಂ್ಗಳನ್ ಗಾತಡಂ ಮಿಗರ ಯನನ?
g l a
35. 35.ಗ್ರಾರ ಿ್ತಿ್ಯಾನ್ ಇತರಾ್ ಹ್ ತಳಿಬಿಾ? a
36. ಉತುಮ ಗ್ರಾ ಸವ ಒದೋಿಿ ಿಿಹಗಳನ್ ಉೇಲೋೇಿ.
37.ಗ್ರಾರ ನಾೋಕ್ಗಳನ್ ತಥುಿಪಿಿ ಿಯರಾ ಿಾಹರಗರ ಯನನ?

m
m .co
c. o se
m
s em g la
gla a
a

m .
.co s e m
e m l a
s g
3

l a a

ag For more Question Papers, Sample Papers, Notes & Syllabus visit Page 3 of 6

`
GOVERNEMENT OF KARNATAKA
KARNATAKA SCHOOL EXAMINATION AND ASSEMENT BOARD
6th CROSS, MALLESHWARAM, BENGALURU-560 003
2026-27 II PUC MODEL QUESTION PAPER- 1
Subject:62- RETAIL BSINESS Maximum Marks: 60
Time: 2.15 Hours No. of Questions: 37

INSTRUCTIONS:
1. This question paper consists of 37 objective and subjective types of questions.
2. Follow the instruction given against both the objective and subjective types of
questions.
3. Figure in the right-hand margin indicates maximum marks for the questions.
4. The maximum time to answer the paper is given at the top of the question paper. It
includes 15 minutes for reading question paper.
5. The question paper has been sealed by reverse jacket you have to cut on the right side
to open the paper at the time of commencement of examination. Check whether all the
pages of the question paper intact.

PART – A
I. Four Alternatives are given for each of the following questions Choose the correct alternative & write
the complete answer along with its question number and alphabet. 10x1=10
1.The ability to act in a situation before others do is.
b) Initiative b) Organizational skills
c) Perseverance d) Decisiveness
2. UNEP stands for
a) United Nations Environment Program b) United Nations Entrepreneur Program
c) United Nepal Environment Program d) Under North American Environment Program

3. The retailer should not point their fingers at other,
a) Employee b) customer
c) creditors d) consumer

4.Sales Associate are responsible for correcting follow up ________mistakes.
a) delivery b) rectification of
c) promotional d) owner

5. The feedback helps to______________________ the customers.
a) Retain b) Loose
c)Loyalty d) Follow
6. This can be installed in retailer’s site where customer can offer suggestion
a) User echo b) Suggestion box

4

For more Question Papers, Sample Papers, Notes & Syllabus visit Page 4 of 6

m
m .co
c. o c) Feedbackify

e m
s
d) User voice

s em g l a
7. Retail organization can use to gather and store customer information. a
a)Warranty card b) enquires
c) Feedback d) website

8. Information should also be ------------------protected.
a) computer b) well

m
c. o
c) password d) customer

o m m
c
. by____ with the customers. s e
e m
9.Maintain continuous relationships
la
a)Stay in touch
l a s b)Welcome complaints
a g
a g
c)Loyalty programs d)Ask for feedback

10. .Communication is the job of conveying
a) Training b) Information
c) Knowledge d) Message

o m
. c
PART-B
II. ANSWER ANY TEN OF THE FOLLOWING QUESTIONS:
e m 10X2=20

la s
g
11.Explain the meaning of personality.
12.List the benefits of Green jobs.
13. What is Negotiation skills?
a
14. What do you mean by online reviews?
15. What is Payment Gateway?
16.Define customer retention.
17.What are the process of communication?

m
co
18.Define service delivery.

om transparency is important in retail services?
c.20.Why m .
19.What is word of mouth mechanism?

em 21.What is standard of appearance? la se
s
la 22.What is Body language? a g
ag 23.What are the values of a team member?

m .
.co s e m
e m l a
s g
5

l a a

ag For more Question Papers, Sample Papers, Notes & Syllabus visit Page 5 of 6

PART-C
III. ANSWER THE ANY SIX OF THE FOLLOWING QUESTIONS: 6X3=18
24. List the ways to maintain positive attitude.
25. Explain the elements of communication with diagram.
26. List the steps to respond customers.
27. Explain the features of customer services.
28. Mention the legal retirements for storage of data.
29. What are the ways to exceed customer expectation?
30. Explain the various strategies of studying the collected customer feedback.
31. Mention the impact of change in service on business.
32. List three features of an effective team work.
33. What are the five key performance objectives in a Team?

PART-D
IV. ANSWER THE ANY TWO OF THE FOLLOWING QUESTIONS: 2X6=12
34. What are the sources of identifying customers’ problems?
35. How to communicate customer feedback to others.
36. Mention the tips for providing excellent customer service delivery.
37. What are the alternative solution to satisfy customer expectation?

6

For more Question Papers, Sample Papers, Notes & Syllabus visit Page 6 of 6