Karnataka 2nd PUC Model Question Paper 2027 for Retail (Paper 5)

FOR KARNATAKA CLASS 12 PREPARATION

Karnataka 2nd PUC
Model Question Paper
2027 for Retail (Paper
5)
EXAM YEAR TYPE SUBJECT

Karnataka Class 12 2027 Sample Paper Retail

Notes · Sample Papers · Previous Year Papers · Mock Tests

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ಕರ್ನಕ ಸರ್ಕ
ಕರ್ನಕ ಶಾ ಪರೀಕ್ ಮತ್ ಮೌಲ್ಯ್ಿ ಮಂಡ
6 ನ ಅಂ್ ಕಸ್, ಮಲ್ೀೇಶ್, ಬೆಂಗಳ-560 003
2026-27 ನ ಸಡಲ ದಶವೀಿ ಪ ಯ ಸ ಮಾರ ಪ್ರಶಪವ್ಕ - 5
ವಿಿ: 62- ರಿಟ ಂರಿಷ ಅೆಕಂಳ: 60
ಸಮಿ: 2.15ಗಂಂಳ ಒಟ್ ಪ್ರಶಂಳ: 37

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(ಕಲಶಂ ಆವವ್)

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1. ಈ ಪ್ರಶ ಪವ್ಕಯ ವಸ್್ಿಷ ಮತ್ ವಲಯ್್ಿಷ ರೀವಿ ಪ್ರಶಂನೆಶ ಒನಗೆಂಡ.

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ಸೂಚಿೆಶ ಅೆಸರಸ.
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2. ಬೌಗ ಅೆಚಲಡ್ಳವ ಚಿ್್ ಪ್ರಶ್ ಂರಿಷ ಅೆಕಂನೆಶ ಮತ್ ಹಾಜಂಾರಾ ಪ್ರಶಿ
ಸಂಲಿೆಶ ಸಚಸಿ್ಡ.
3. ಪವ್ಕ್ ಉಿ್ರಸಿ ಂರಿಷ ಸಮಿವೆಶ ಪ್ರಶ ಪವ್ಕಿ ಮಾಲಂಾಡ್ ್ೀಂಾಾಡ. ಇದ
ಪ್ರಶ ಪವ್ಕ ಓಾಿ 15 ್ಿಿಂನೆಶ ಒನಗೆಂಡ.
4. ಮೌಲಮಪಲಾ ಸಮಿಾಡ್ 60 ಅೆಕಂಳ್ ಪ್ರಶ ಪವ್ಕಿೆಶ ಸಾದಪಂಸಾಾಡ
ವಿಲ್್ಂಳ ಪಡಾ ಅೆಕಂನೆಶ 50% ್ ಪರವವ್ಸಾಿಿ್ಡ.
5. ಭಂ A ಪ್ರಶಂಳ್ ಮಾೌ ಡಿಿ ಉಿ್ಕವೆಶ ಮಿ್ ಮೌಲಮಪಲರಪಾ
ಪರಂಗಸಾಿಿ್ಡ.

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I. ಸರಿಾ ಉಿ್ಕವೆಶ ಆರಸ : 10x1=10

1. The ability to work with others is _____________
a
a) Organizational skill b) interpersonal skill c) initiative d) perseverance
2. The spreadsheet software among the following is,
a) Impress b) Microsoft excel c) libre office writer d) libre office base
3. ಕಿ ಮಾರಾಟಿ ಯಟ ಕಡ ಬಟರಳನ ತೋರಿಸಟಾ?

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a) ನಕಟ b) ಾ್ರಕ c) ಸಾಾಟ d) ಉಪಯೋಗಿಸಸ

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4. CRM ಯಾವಟ ಮೇ ಕೇಂ್ೋರೀಕಗತ?
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a) ನಸರರವ b) ಾ್ರಕಿ c) ಸಾಾಟಿ ಿಗಟ ಕ್ಯರಗಾ

s g l a
la a) ವೀಟವ a d) ಮಾೋಕ
5. ಮಾರ ಿಹಾಕಿ ________ ೀಪ್ಗರಳನ ಿರಪಪಿಿ ಜಕಸಬಟಿ.

ag b) ತಾಬಪಪ c) ಪ್ರಟ

6. ಉೀ್ತ ಾ್ರಕ ಸೇ ನೋಡಿ ಕರಗಗಾಗರಾಗ ಯಾಾ ಿಾಹ ಅಾಗ?

a) ಕಾೇೆ ಸಕಕ್ಾ b) ಪ್ತಕ್ಕ ಫಾರ

c) ಸಮಮಕ ಮಾ್ತ d) ಮಾಗ ಎಾಗಾ

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2026-27 II PU RETAIL BUSINESS (62) MODEL QUESTION PAPER FROM KSEAB 1

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7. ಮಾತ _________ ಟಕ್ೀಕಗಟಾಗ.
a) ಕಂ್ರಯ b) ಯಿಸರರ c) ಯಿಸರರ ಇಾಗತ d) ಮಾಗ ಎಾಗಾ

8. ಸ ಆಯ ಎಾ (CRM) ಗ ವಿ್್ೀ ರಪ ಯಾಾ?
a) ಕಿ್ತಯ ರೇಷ ಮ್ಯಾನೇೆ b) ಕಪನ ರಿೇನಷನ ಮ್ಯಾನೇೆ
c) ಕಿ್ತಯ ರಿೇನಷನ ಮ್ಯಾನೇೆ d) ಕಿ್ತಯ ರಿೇನಷನ ತನ

9. ಸಕ ಗುತರ್ವಾಗ ತೀ್ಗಾ, ವಿಗಗಾ ತತ್ ಕಾರ್ತಕಾ _________
ಒರಗೇಪಿೀ್ೇ.
a) ನಸರರವ b) ಮಾತ ಸ್ಸವಸ c) ಸಸರಗ d) ನಿೀ್ು ಸ್ಸವಸ

10. ಮಾತ ಸರಿಿ ತತ್ ಸಗ್ಾಸಡಿ ಕಿ ಮಾರ ಸವಸ _______ ಅಳನ ಬರಿಬಹಾ.
a) ಕಾರ ಕರರ b) ವರಟವಗಾ c) ಪ್ತಕ್ಕ d) ಮಾಗ ಎಾಗಾ

ಭಂ – ಬ
II. ಕನಾಲ ಪ್ರಶಂಳ್ ಉಿ್ರಸ (ಿ್ಿಾದ ಹಿ್ಕಪ ಉಿ್ರಸ) 10x2=20
11. List the benefits of green jobs.

12. What is the meaning of personality?
13. CRM ಸಾ್ಸೋಯ ಅಳನ ಕ್ಯ್ನಸ.

14. ಓಪಷ ಎೇಡರ ಪ್ರನ ಎೇವರಳ?

15. ನಗೋೋಷೇಷ ಕೌಾ್ ಎೇವರಳ?

16. ಾ್ರಕ ಪ್ತಕ್ಕ (ಫೋರ ಸ್ಯ ) ಎೇವರಳ?

17. ಮಾರಸಳನ ಕ್ಯ್ನಸ.

18. ಕಾಾಿಸಸಿ (sender) ಯಿ?

19. ಪ್ತಕ್ಕ ಫಾರ ಅಳನ ಕ್ಯ್ನಸ.

20. ಪರಿತಕರ ತಡವ ಾ್ುಗರಳನ ಪರ್ ಮಪ.

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2026-27 II PU RETAIL BUSINESS (62) MODEL QUESTION PAPER FROM KSEAB 2

For more Question Papers, Sample Papers, Notes & Syllabus visit Page 2 of 6

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22. ಸರ್ರ ಆ ಮೌ ಾಕ್ನಸ ಎೇವರಳ?

23. ಒಬ್ ತಡವ ಿವಿ್ಟ ಮಾ್ಗರಳನ ಪರ್ ಮಪ.

ಭಂ - ಸ

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III. ಕನಾಲ ಪ್ರಶಂಳ್ ಉಿ್ರಸ (ಿ್ಿಾದ ಆಕಕಪ ಉಿ್ರಸ) 6x3=18
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24. Explain the qualities of a successful entrepreneur.

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25. Explain the stages of active listening.
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26. ಾ್ರಕ ಸಂಾ ನಸರರವಾ (CRM) ಅೇೌಗರಳನ ಉೇಗೋೇಸ.
27. ಾ್ರಕನಕ ೀ್ುವ ಗತಗಸಳನ ಹಕ ನೋಡಾಾ?

28. ಸೇಾ ಬವಲಸವ ಸ್ಸಹಟವ ಮೇ ಬೋಿಸ ಪರಿತಸಳನ ಉೇಗೋೇಸ.
29. ತಡವ ಕಾರವಾಗ ಮಾರ ಿಹಾಕರಕ ಅಗೀ್ಕಗಿಸ ಕೌಾ್ಗಾ ಯಾಾ?

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30. ಾ್ರಕಟ ಪ್ತಕ್ಕಾಳನ ಪಡೆಸ ವವಾ ವಿಗಗರಳನ ಪರ್ ಮಪ.

s emೋರ? ವಸರಸ.
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31. ಬವಲಸವಗರ ಬಕ್ ಾ್ರಕರಕ ನೋಾ ಹಕ ತಿಿತ್

32. ಾ್ರಕಟಳನ ಉಿಸಸಾಕಸ ವಿಗಗರಳನ
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a ವಸರಸ.
33. ತಡವಾಗ ಇಿಸ ಐಾ ಪ್ರಮ ಕಾರ್ತಕ ಗರಗಾ ಯಾಾ?

ಭಂ - ಂ
IV. ಕನಾಲ ಪ್ರಶಂಳ್ ಉಿ್ರಸ (ಿ್ಿಾದ ಎಕಂಕಪ ಉಿ್ರಸ)
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34. ನಗೋೋಷೇಗನ ಪ್ಯೋಜಗಗರಳನ ವಸರಸ.
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36. ಾ್ರಕಟ ಪ್ತಕ್ಕಾಳನ ಇೀಟರಕ ಹಕ ಸಸರಗ ಮಡಾಾ ಎೇಾ ವಸರಸ.

37. ಾ್ರಕಟ ನರೋಕ್ಗಾ ಂೂಿಂಸಬಗ ನೋಡಬಹಸವ ಕಟುಗರಳನ ಸಕ್ಪ್ಕಗ ವಸರಸ.

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2026-27 II PU RETAIL BUSINESS (62) MODEL QUESTION PAPER FROM KSEAB 3

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`
GOVERNEMENT OF KARNATAKA
KARNATAKA SCHOOL EXAMINATION AND ASSEMENT BOARD
6th CROSS, MALLESHWARAM, BENGALURU-560 003
2026-27 II PUC MODEL QUESTION PAPER- 5

Subject:62- RETAIL BSINESS Maximum Marks: 60
Time: 2.15 Hours No. of Questions: 37

INSTRUCTIONS:
1. This question paper consists of 37 objective and subjective types of questions.
2. Follow the instruction given against both the objective and subjective types of questions.
3. Figure in the right-hand margin indicates maximum marks for the questions.
4. The maximum time to answer the paper is given at the top of the question paper. It
includes 15 minutes for reading question paper.
5. The question paper has been sealed by reverse jacket you have to cut on the right side to
open the paper at the time of commencement of examination. Check whether all the pages
of the question paper intact.

PART – A
I. Four Alternatives are given for each of the following questions Choose the correct alternative & write the
complete answer along with its question number and alphabet. 10x1=10
1. The ability to act in a situation before others do is.
a) Initiative b) Organizational skills
c) Perseverance d) Decisiveness
2. UNEP stands for
a) United Nations Environment Program b) United Nations Entrepreneur Program
c) United Nepal Environment Program d) Under North American Environment Program

3. The retailer should not point their fingers at other,
a) Employee b) customer
c) creditors d) consumer

4.Sales Associate are responsible for correcting follow up ________mistakes.
a) delivery b) rectification of
c) promotional d) owner

5. The feedback helps to______________________ the customers.
a) Retain b) Loose
c)Loyalty d) Follow

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2026-27 II PU RETAIL BUSINESS (62) MODEL QUESTION PAPER FROM KSEAB 4

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c) Feedbackify d) User voice

7. Retail organization can use to gather and store customer information.
a)Warranty card b) enquires
c) Feedback d) website

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8. Information should also be ------------------ protected.

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a) computer
c) password
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9.Maintain continuous relationships by____ with the customers.
a)Stay in touch b)Welcome complaints
c)Loyalty programs d)Ask for feedback

10. .Communication is the job of conveying

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a) Training b) Information

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c) Knowledge d) Message

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PART-B
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II. ANSWER ANY TEN OF THE FOLLOWING
11. Explain the meaning of personality.
a 10X2=20

12. List the benefits of Green jobs.
13. What is Negotiation skills?
14. What do you mean by online reviews?
15. What is Payment Gateway?

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16. Define customer retention.

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17. What are the process of communication?

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18. Define service delivery.

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22. What is Body language?
23. What are the values of a team member?

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2026-27 II PU RETAIL BUSINESS (62) MODEL QUESTION PAPER FROM KSEAB 5

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PART-C
III. ANSWER THE ANY SIX OF THE FOLLOWING QUESTIONS: 6X3=18
24. List the ways to maintain positive attitude.
25. Explain the elements of communication with diagram.
26. List the steps to respond customers.
27. Explain the features of customer services.
28. Mention the legal retirements for storage of data.
29. What are the ways to exceed customer expectation?
30. Explain the various strategies of studying the collected customer feedback.
31. Mention the impact of change in service on business.
32. List three features of an effective team work.
33. What are the five key performance objectives in a Team?

PART-D
IV. ANSWER THE ANY TWO OF THE FOLLOWING QUESTIONS: 2X6=12
34. What are the sources of identifying customers’ problems?
35. How to communicate customer feedback to others.
36. Mention the tips for providing excellent customer service delivery.
37. What are the alternative solution to satisfy customer expectation?

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2026-27 II PU RETAIL BUSINESS (62) MODEL QUESTION PAPER FROM KSEAB 6

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