TN 12th Question Paper 2023 Office Management and Secretaryship

Tamil Nadu
State Board

2023
QUESTION
PAPER

No. of Printed Pages : 8
6692
!6692OfficeManageAndSecre! £vÄ Gs
Register Number

Part III — Vocational Subjects
A¾Á»P ÷©»õsø©²® ö\¯¼¯¾®
OFFICE MANAGEMENT AND SECRETARYSHIP
( uªÌ ©ØÖ® B[Q» ÁÈ / Tamil & English Version )

Põ» AÍÄ : 3.00 ©o ÷|µ® ] [ ö©õzu ©v¨ö£sPÒ : 90
Time Allowed : 3.00 Hours ] [ Maximum Marks : 90

AÔÄøµPÒ : (1) AøÚzx ÂÚõUPЮ \›¯õP £vÁõQ EÒÍuõ GߣuøÚ \›£õºzxU
öPõÒÍÄ®. Aa_¨£vÂÀ SøÓ°¸¨¤ß. AøÓU PsPõo¨£õÍ›h®
EhÚi¯õPz öu›ÂUPÄ®.
(2) }»® AÀ»x P¸¨¦ ø©°øÚ ©mk÷© GÊxÁuØS®
AiU÷PõikÁuØS® £¯ß£kzu ÷Ásk®. £h[PÒ ÁøµÁuØS
ö£ß]À £¯ß£kzuÄ®.

Instructions : (1) Check the question paper for fairness of printing. If there is any lack of
fairness, inform the Hall Supervisor immediately.

(2) Use Blue or Black ink to write and underline and pencil to draw
diagrams.

£Sv & I / PART - I

SÔ¨¦ : (i) AøÚzx ÂÚõUPÐUS® Âøh¯ÎUPÄ®. 15x1=15

(ii) öPõkUP¨£mkÒÍ ©õØÖ ÂøhPÎÀ ªPÄ® Hئøh¯ Âøhø¯z
÷uº¢öukzxU SÔ±mkhß Âøh°øÚ²® ÷\ºzx GÊuÄ®.
Note : (i) Answer all the questions.

(ii) Choose the most appropriate answer from the given four alternatives
and write the option code and the corresponding answer.

[ v¸¨¦P / Turn over

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1. __________ Gߣx ©Ûu ÁÍzvß BØÓÀ öPõsk JÆöÁõ¸ £o°øÚ²®
ö\ÆÁ÷Ú •i¨£uõS®.
(A) ÷|õUS {ø» (B) {ºÁQzuÀ
(C) öuõÈÀ (D) ÷©»õsø©
__________ is an act of getting things done through people.

(a) Orientation (b) Administration

(c) Profession (d) Management

2. vmhªhÀ Gߣx J¸ {ÖÁÚ® __________ Põ» C»USPøÍ Aøh¯ ÷uøÁ¨&
£kQÓx.
(A) Gvº (B) {PÌ (C) xÁUP (D) Ph¢u
Planning is required to attain the __________ goals of an organisation.

(a) Future (b) Present (c) Start up (d) Past

3. __________ ¤ß£ØÓz uÁÔÚõÀ A£µõu® ÂvUP¨£k®.

(A) öPõÒøPPøÍ (B) ÂvPøÍ
(C) |øh•øÓø¯ (D) vmhzøu
Fine will be imposed for the violation of __________.

(a) Policies (b) Rules

(c) Procedure (d) Plans

4. £o SÔzu ÂÁµ[PÒ Ah[Q¯ BÁn® __________ GÚ¨£k®.
(A) £o ©v¨¥k (B) £o ÂÍUP®
(C) £o ö\¯À£õk (D) £o £S¨£õ´Ä
The document containing the details regarding job is known as :

(a) Job evaluation (b) Job description

(c) Job performance (d) Job analysis

3 6692

5. __________ ÁøP¯õÚ Aø©¨¦ F.W. øh»µõÀ vmhªh¨£mhx.

(A) •øÓ¯õÚ (B) Á›ø\
(C) Á›ø\ ©ØÖ® Fȯº (D) ö\¯À£õk
__________ type of organisation was devised by F.W. Taylor.

(a) Formal (b) Line

(c) Line and Staff (d) Functional

6. ""J¸ ÷©»õͺ Gøua ö\´uõ¾® Ax wº©õÚ® ö\´uÀ uõß'' GÚU TÔ¯Áº :
(A) Bsm¹ ìø»âÀ (B) ¤½Uì G®. ÷»õ£ì
(C) öí£ºm H. ø\©ß (D) áõß ö©UöhõÚõÀm
According to __________, “whatever a manager does is nothing but decision making”.

(a) Andrew Szliagyl (b) Felix M. Lopez

(c) Herbert A. Simon (d) John McDonald

7. LPG GßÓ öPõÒøPø¯ C¢v¯ Aµ\õ[P® __________ À wº©õÚ® ö\´ux.

(A) 1993 (B) 1991 (C) 1994 (D) 1992
In __________, the LPG policy was adopted by the Government of India.

(a) 1993 (b) 1991 (c) 1994 (d) 1992

8. __________ ‰»©õP J¸[Qønzuø» AÎUP •i²®.

(A) öuõø»÷£] öuõhº¦ (B) ªßÚg\À ‰»©õP
(C) ÷|µi BÒ\õº öuõhº¦ (D) CÁØÖÒ GxĪÀø»
Through __________ with people, co-ordination can be achieved.

(a) Telephonic contact (b) Sending mail

(c) Direct personal contact (d) None of the above

[ v¸¨¦P / Turn over

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9. C¯USuÀ Gߣx G¨÷£õx® __________ AqS•øÓ.
(A) ö\[Szx
(B) ÷©¼¸¢x RÌ ÷|õUQ°¸US®
(C) £kUøP Qøh
(D) Rȸ¢x ÷©À ÷|õUQ°¸US®
Direction always follows __________ approach.

(a) Vertical
(b) Top-Down
(c) Horizontal
(d) Down-Top

10. J¸ •UQ¯ ø©¯©õP {Ö©zvÀ P¸u¨£kÁx :
(A) ÷©»õͺ (B) ø©¯¨£kzxuÀ
(C) AvPõµ® (D) ø©¯¨£kzuõø©
__________ refers to the degree to which decision-making process is concentrated
at a single point in the organization.
(a) Manager (b) Centralization

(c) Authority (d) Decentralization

11. __________ Gߣx ©ØÓÁºPÎß Â¸¨£®, vÓø©PÒ ©ØÖ® •¯Ø]°À ÷|µi¯õP
J¸ uõUPzøu HØ£kzv Auß ‰»® SÔU÷PõÒPøÍ Aøh¯ øÁUS® J¸
Pø»¯õS®.
(A) uø»ø©zxÁ® (B) C¯USuÀ
(C) £o¯õͺ {¯©Ú® (D) FUSÂzuÀ
The art of influencing others to direct their will, abilities and efforts to the
achievement of goals is __________.
(a) Leadership (b) Directing

(c) Staffing (d) Motivating

5 6692

12. uPÁÀ öuõhº¦ Gߣx __________ ÁÈ ö\¯À•øÓ¯õS®
(A) |õßS (B) Cµsk (C) J¸ (D) ‰ßÖ
Communication is a __________ way process.

(a) Four (b) Two (c) One (d) Three

13. FUP¨£kzxu¼ß ö\¯À£õk J¸ |£›ß __________ À C¸¢x öuõh[SQÓx.
(A) ÷uøÁ (B) ö\¯À (C) |hzøu (D) E¢xuÀ
The process of motivation starts from __________ of an individual.

(a) Need (b) Action (c) Behaviour (d) Drive

14. öÁίõº¢u uoUøP __________ ‰»® ö\´¯¨£kQÓx.
(A) {ÖÁÚ ö\¯»õͺ (B) £mh¯ ö\»Ä PnUPõͺ
(C) ÷©»õͺ (D) £mh¯ PnUPõͺ
External Audit is done by __________.

(a) Company Secretary (b) Cost Accountant

(c) Manager (d) Chartered Accountant

15. ö\¯»õͺ GߣÁº £vÄPøÍ PÁÛzx, Piu[PÒ £›©õØÓ® ©ØÖ®
A¾Á»Pzvß ÁÇUP©õÚ ÷Áø»PøÍ ¤Ó |£¸UPõP ö\´£Áº GßÖ __________
APµõv°À TÓ¨£mkÒÍx.
(A) B[Q» (B) BUìL÷£õºk
(C) ö£ßS°ß (D) öÁ¨ìhº
“Secretary is a person who handles correspondence, keeps records and does
general clerical work for an individual, organisation etc.” is mentioned in
__________ dictionary.
(a) English (b) Oxford

(c) Penguine (d) Webster

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£Sv & II / PART - II
SÔ¨¦ : H÷uÝ® £zx ÂÚõUPÐUS Âøh¯ÎUPÄ®. ÂÚõ Gs 28 &US
Pmhõ¯©õP Âøh¯ÎUPÄ®. 10x3=30
Note : Answer any ten questions. Question No. 28 is compulsory.

16. ÷©»õͺ GߣÁº ¯õº ?
Who is a Manager ?

17. ©Ûu EÓÄ vÓß – ÂÍUSP.
Explain the Human Relation Skills.

18. vmhªkuÀ – Áøµ¯ÖUPÄ®.
Define planning.

19. ÷|õUP[PÒ – ]Ö SÔ¨¦ ÁøµP.
Write short notes on “objectives”.

20. £o £[Rk GßÓõÀ GßÚ ?
What is division of Labour ?

21. Aø©¨¦ Áøµ£h® GßÓõÀ GßÚ ?
What is an Organizational chart ?

22. öh]jº Gߣuß ö£õ¸Ò GßÚ ?
What is meant by DECIDERE ?

23. AvPõµ J¨£øh¨¦ GßÓõÀ GßÚ ?
What is meant by Delegation ?

24. uÛ¯õº ö\¯»õÍ›ß ö\¯ÀPÎß (÷Áø»PÒ) C¯À¦PøÍ GÊxP.
Write the nature of work carried out by the Private Secretary.

÷©À÷|õUQ ö\À¾® uPÁÀ öuõhº¦ GßÓõÀ GßÚ ?

25.
What is Upward Communication ?

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26. FUP¨£kzxu¼ß ÁøPPøͨ £mi¯¼kP.
List out the types of motivation.

27. vmh¨£mi¯À GßÓõÀ GßÚ ?
What is Budget ?

28. PmhøÍ JØÖø© öPõÒøP – ]Ö SÔ¨¦ GÊxP.
Write short notes on ‘Principles of Unity of Command’.

£Sv & III / PART - III
SÔ¨¦ : H÷uÝ® I¢x ÂÚõUPÐUS Âøh¯ÎUPÄ®. ÂÚõ Gs 35 &US
Pmhõ¯©õP Âøh¯ÎUPÄ®. 5x5=25
Note : Answer any five questions. Question No. 35 is compulsory.

29. {ºÁQzu¾US®, ÷©»õsø©US® EÒÍ ÷ÁÖ£õkPøÍ GÊuÄ®.
Write the differences between Administration and Management.

30. ÷©»õsø© {ø»PøÍ Ai¨£øh¯õPU öPõsk vmhªku¼ß ÁøPPøÍ
ÂÍUSP.
Explain the types of planning on the basis of levels of management.

31. Aø©¨¤ß |ßø©PøÍ ÂÍUSP.
Describe the merits of an Organisation.

32. J¸[Qønzu¼ß £iPøÍ GÊxP.
Write the steps for effective Co-ordination.

33. ¤µ÷u\® Ai¨£øh°À xøÓ°¯À GßÓõÀ GßÚ ? Auß |ßø©PÒ ©ØÖ®
wø©PøÍ GÊxP.
What is Departmentation by Territory ? Write its advantages and disadvantages.

34. ©õì÷»õÂß TØÖ¨£i {ÖÁÚzvÀ Fȯ›ß ÷uøÁ Á›ø\Pøͨ
£mi¯¼kP.
Enlist the Hierarchy of employees’ needs in an organization, according to Maslow.

ö\õÀÁiÁõÚ uPÁÀ öuõhº¤ß |ßø©PÒ ©ØÖ® wø©Pøͨ £ØÔ ÂÍUSP.

35.
Explain about advantages and disadvantages of Verbal Communication.

[ v¸¨¦P / Turn over

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£Sv & IV / PART - IV
SÔ¨¦ : AøÚzx ÂÚõUPÐUS® Âøh¯ÎUPÄ®. 2x10=20

Note : Answer all the questions.

36. (A) ÷©»õsø©°ß ‰ßÖ {ø»PÒ £ØÔ²® AÁØÔß £oPøͲ® ÂÍUSP.
AÀ»x
(B) wº©õÚ® ö\´u¼ß £À÷ÁÖ ÁøPPøÍ Â›ÁõP ÂÁ›UPÄ®.
(a) Explain the levels of Management with their functions.
OR
(b) Discuss in detail the various types of decision making.

37. (A) ÷©Ø£õºøÁ°ß öPõÒøPPøÍU TÔ, ÷©Ø£õºøÁ¯õÍ›ß Sn[PøÍ
ÂÁ›UPÄ®.
AÀ»x
(B) uPÁÀ öuõhº¤ß |ßø©PøÍ ÂÁ›UPÄ®.
(a) State the Principles of Supervision and describe the qualities of a supervisor.
OR
(b) Explain the benefits of Communication.

-oOo-

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