HP Board 12th Class Model Question Paper 2025 Tourism and Hospitality

HPBOSE
MODEL QUESTION
PAPERS

Model Question Paper
Class-12th
( TOURISM AND HOSPITALITY) (2024-2025)
TIME :- 3 HOUR MM:40
ijh{kkFkhZ ;FkklaHko vius 'kCnksa esa mRrj nsaA
Candidates are requires to give their answer in the own words as far as possible.
Marks allotted to each question are indicated against it.
fo'ks"k funsZ'k%&
Special Instructions.
I. iz'uksa ds mRrj nsrs le; tks iz'u la[;k iz'ku i= ij n'kkZbZ xbZ gS] mRrj&iqfLrdk ij ogh iz'u la[;k
fy[kuk vfuok;Z gSA
While answering your questions, you must indicate on your answer book the same
question No. as appears in your question paper.
II. mRrj&iqfLrdk dks chp&chp esa [kkyh iUuk@iUusa u NksM+Asa
Do not leave blank page/pages in your answer book.
III. mRrj laf{kIr vkSj LVhd gksuk pkfg,A
Answer should be brief and to the point.
IV. lHkh iz'ku vfuok;Z gSA
All questions are compulsory.
1 vad okys iz'uksa ds mRrj ,d 'kCn esa ;k ,d iafDr esa] 2 vad okys iz'uksa ds mRrj 20 ls 40 'kCnksa esa] 3
vadks oky iz'uksa ds mRrj 40 ls 60 'kCnksa esa nsAa
Answer the question of 1 marks in only one word or in a line, of 2 marks 20 to 40 words,
of 3 marks in 40 to 60 words.
Section-A
Q.1 Answer the following questions:- (8*1=8)
fuEufyf[kr iz”uksa ds mrj nhft,%&
1) Which of these is a part of non-verbal communication?
(A) Talking loudly (B) Eye contact
(C) Writing an email (D) Explaing
buesa ls dkSu lk xSj ekSf[kd lapkj dk fgLlk gS\
d½ tksj ls cksyuk [k½ vka[kksa ls laEidZ
x½ bZesy fy[kuk ?k½ le>uk
2) Who is an entrepreneur?
(A) Someone who manages another person’s business
(B) Someone who invest only on large business
(C) Someone who starts and runs their own business
(D) Someone who only works in a government job
m|eh dkSu gS\
d½ tks fdlh vkSj ds O;olk; dk izoU/k djrk gSA
[k½ tks dsoy cMs O;olk; esa fuos”k djrk gSA
x½ tks viuk [kqn dk O;olk; “kq: djrk gS vkSj pykrk gSA
?k½ tks dsoy ljdkjh ukSdjh djrk gS
3) First Hotel in India was established in which city
(A) Mubai (B) Kolkata
(C) Delhi (D) Chandigarh
Hkkjr esa ihyk gksVy fdl “kgj esa LFkkfir fd;k x;k Fkk\
d½ eqEcbZ [k½ dksydkrk
x½ fnYYkh ?k½ pa.Mhx<

4) What is the full form o SWOT?
(A) Strength , weakness,opportunities, Threats.
(B) System, Work, Organization, Team.
(C) Strength, Work,Output, Techniques
(D)Skills,Will,Opportunities,Time
SWOT dk iwjk :Ik D;k gS\
d½ rkdr] detksfj;ka]volj] [krjsa [k½ iz.kkyh]dk;Z]laxBu] Vhe
x½ rkdr]dk;Z]mRiknu rduhd ?k½ dkS”ky]bPNk”kfDr] volj]le;
5) Time management helps you to:
(A) Waste more time (B) complete task on time (C) Avoid
more responsibility (D) Forget important task
Lke; izcU/ku vkidh enn djrk gS%
d½ vf/kd le; cokZn djuk [k½ dk;ksZa dks le; ij iwjk djus esa
x½ ftEesnkjh ls cpus ds fy;s ?k½ egRoiw.kZ dk;Z dks Hkwyus esa

6) What type of regular handwashing important for hospitality staff?
(A) To keep hands warm (B) To prevent the spread of infections
(C) To sace water (D)To Improve blood circulation
fu;fer gkFk /kksuk vfrF; deZpkjh ds fy;s egRoiw.kZ D;ksa gS\
d½ gkFkksa dks xeZ j[kus ds fy, [k½ lzdze.k ds QSyko dks jksdus ds fy,
x½ ikuh cpkus ds fy, ?k½ jDr lzpkj dks lq/kkjus ds fy;s
(7) What is “Hospitality” primarily concerned with?
(A) Agriculture (B)Service and care for guests
(C) Manufacturing Products (D) Constrution
vkfrF; eq[; :Ik ls fdl pht ls lacf/kr gS\
d½ d`f’k [k½ esgekuksa dh lsok vkSj ns[kHkky
x½ mRiknksa dk fuekZ.k ?k½ fuek.kZ
(8) What is the goal of customer service?
(A) To make customers wait (B) To resolve issues and provide support
(C) To focus only on selling (D) To avoid instruction with customers
xzkgd lsok dk mnns”; D;k gS\
d½ xzkgdks dks bartkj djkuk [k½ leL;kvksa dks gy djuk vkSj lgk;rk djuk
x½ dscy fodzh ij /;ku dsafnzr djuk ?k½ xzkgdksa ds lkFk ckrphr ls cpuk

Section-B
Q.2 Answer any ten questions :- (10*2=20)
fdUgh 10 iz”ukas ds mrj nks
(1) Define Hospitality. What are the goals of hospitality?
vkfrF; dks ifjHkkf’kr dhft,\ vkfrF; ds y{; D;k gS\
(2) How to deal with the guest in Hospitality Industry?
vkfrF; v|ksx esa esgekuksa ds lkFk dSls O;ogkj djsa \
(3) What do you mean by customer centric service?
xzkgd & dsfUnzr lsok ls D;k eryo gS\

(4) Differentiate between internal and external motivation.
vkUrfjd vkSj cká izjs.kk esa vUrj crk,aA
(5) What do you mean by Green Job?
xzhu tkWc ls vkidk D;k eryc gS\
(6) What motivates women at workplace?
efgykvksa dks dk;ZLFky ij D;k izfs jr djrk gS\
(7) What is SOP stands for in hospitality industry?
vkfRkF; m|ksx esa SOP dk D;k eryc gSA
(8) Define Tourism according to UNWTO?
UNWTO ds vuqlkj Ik;ZVu dks ifjHkkf’kr dhft,A
(9) Define Etiquettes.
f”k’Vkpkj dks ifjHkkf’kr dhft,A
(10) what are guest complain?
f”k’Vkpkj dks ifjHkkf’kr dhft,A
¼11½ what is customer retention?
xzkgd izfr/kkjd D;k gSA

Section-C

Q3. Answer any 4 questions: (4*3=12)
(1) Explain the role of English Language in Hospitality Industry?
vkfrF; m|ksx es vaxst z h Hkk’kk dh Hkwfedk dks le>kkb,\
(2) Explain the types of customers in Hospitality Industry?
vkfrF; m|ksx es xzkgdksa ds izdkjksa dks le>kkb,\ vkradh geys ds nkSjku esgekuksa dks laHkkyus dh
izfdz;k D;k gS\
(3) What is the procedure of handling guests during terror attack?
vkradh geys ds nkSjku esgekuksa dks laHkkyus dh izfdz;k D;k gS\
(4) Explain the type of Entrepreneur?
m|fe;ksa ds izdkjksa dks le>kb,A
(5) Explain the Elements / process of communication?
lapkj ds rRoksa@izfdz;kvksa dks le>kb,A

Syllabus & Distribution of Marks

Part – A Employability Skills (10 Marks)
Unit-1 Communication Skills
Unit-II Self Management Skills
Unit-III Information and Communication Technology Skills
Unit-IV Entrepreneurial Skill
Unit-V Green Skills

Part-B Vocational Skill (30 Marks)
Unit-I Etiquette and Hospitable conduct in Tourism and Hospitality Industry
Unit-II Customer-centric service in Tourism and Hospitality Industry.
Unit-III Gender and Age sensitive Service in Tourism and Hospitality Industry
Unit-IV Health and Hygiene in Tourism and Hospitality industry
Unit-V Safety at Workplace in Tourism and Hospitality
Unit-VI Learn a Foreign and local language including English.

Marks Distribution

Q1. (1-8 MCQs One Marks Each) (8 x 1 = 8)

Q2. (1-11 Short Questions Two Marks Each) (Attempt any ten Questions) (10 x 2 = 20)

Q3. (1-5 Medium Question Three Marks Each) (Attempt any Four Questions) (4 x 3 = 12)

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