Karnataka 2nd PUC Model Question Paper 2025 for Retil

ACADEMIC YEAR

2025

Karnataka
Board
Model Paper

KARNATAKA SCHOOL EXAMINATION AND ASSESSMENT BOARD
II PUC BLUE PRINT FOR MODEL QUESTION PAPER 1 - 2024-2025
Duration: 2.15Hours Subject: Retail Maximum Marks: 60
Remember Understand Total
Apply Skill/Create Total
No of
SL Contents of Number Weighta
Total OT VSA SA ET OT VSA SA ET OT VSA SA ET OT VSA SA ET
NO Units of ge of
Hours 1M 2M 3M 6M 1M 2M 3M 6M 1M 2M 3M 6M 1M 2M 3M 6M Questions Marks
Resolve
01 customers 20 1 1 1 1 1 1 1 1 8 15
concerns
Delivery of
02 Reliable 34 1 1 1 1 1 1 1 1 1 9 25
Services
Customer
03 Relationship 26 1 1 1 1 1 1 1 1 8 20
Management
Continuous
04 improvement 20 1 1 1 1 1 1 6 15
in service
Work in Team
05 & 20 1 1 1 1 1 1 6 15
Organisation
Total Number of 4 4 4 2 3 4 4 1 2 3 1 1 1 2 1 0
120Hrs 37
Questions
4 8
14
12 12 3 8
12
12 6 2 6
07
3 6 1 4
04
3 0
90
Total Weightage of Marks
36 29 17 08

DIFFICULTY LEVEL WEIGHTABLE OF OBJECTIVES ABBREVIATIONS

1. Easy - 40 % 1. Remember - 40% OT – Objective Types
2. Average - 40% 2. Understand - 32% VSA – Very Short Answer
3. Difficult - 20% 3. Apply - 19% SA – Short Answer
4. Skill / Create - 09% ET – Essay Type
Total = 100% Total = 100%

ಕ ಟಕ ಸ ರ
ಕ ಟಕ ಪ ೕ ಮ ಲ ಣ ಯ ಡ
2024-25 ದ ಪ ಪ -1
ೕಯ ( ತ - 4)
ಷಯ: ೕ ಷಯದ ೕ : 62
ಸಮಯ: 2 15 ಷಗ ಒ ಪ ಗಳ : 37 ಗ ಷ ಅಂಕಗ : 60
____________________________________________________________________________________________

ಕನ ಡ ಆ
ಚ ಗ :
1.ಈ ಪ ಪ ವ ಷ ಮ ಷಯ ಷ ಪ ಗಳ ಒಳ ಂ .ಸ
ಚ ಗಳ .

2. ಬಲ ಗದ ವ ಅಂ ಗ ಪ ಗ ವ ಣ ಅಂಕಗಳ ೕ ತ ಮ

ಎ ಪ ಗ ಉತ ಸ ಂ ತ .
3.ಪ ಪ ಯ ಓ ಳ 15 ಷಗಳ ವ ಶ ಉತ ಸ

ಗ ಪ ಸ ದ ಸಮಯವ ಪ ಪ ಯ ಗದ ಡ .
4.ಪ ಪ ಯ 60 ಅಂಕಗ ದ ಪ ಸ . ಲ ಪನದ

ಗ ಪ ದ ಅಂಕಗಳ ಕ 50 ಪ ವ ಸ .
5. ಗ 'ಎ' ಪ ಗ ಪ ಥಮ ಬ ದ ಉತ ರಗಳ ತ ಲ ಪನದ

ಪ ಗ ಸ .

ಗ-A

I. ಸ ದ ಉತ ರವ ಆ ಬ : ( 10 x 1 = 10)
1. CRM ಂ ೕ ತ ,

ಎ) ವ ಹ ) ಹಕ

) ಲ ರ ) ಪಕ

2. ಅ ೕ ಇತರ ಂದ ಅ ಮ ಗ ಸಂತದ ಯ ಅಥ .

ಎ) ಜ ) ಹ ಗ

) ಅ ರ ) ರ

3. ಪ ಹಕ ಸ ಯ ತ .

ಎ) ಉ ) ಸ ಲ

) ೕ ) ಅ ಸ

4. ಹಕ ಂ ಂಧವವ ಸ ಮ ಸ ಧವ ಸ

ಸ ಯ ತ .

ಎ) ಪರಸರ ) ಕ

) ಪ ಸ ) ಪ ಸ

5. ಹಕರ ಪ ಯ ಇತರ ಂ ಳ ವ ೕ ಯ ಲ

ರ ಗಳ ಅ ಸ ಸ :

ಎ)ಆ ೖ ಮ ಗ ) ಹಕರ

) ೕ ೕ ೕ ) ನಎ

6. ಪ ಗ ಹಕರ ವ ಇತರ ಟ ಲ

ಎ) ) ಸ ರ

) ಸ ೕಯ ಗ ) ಹಕ

7. ಅತಂತ ಲ ತ ದ ಸ ಸ ಯ ತ .

ಎ) ಹಕ ) ಮಧಸ ರ

) ಲ ರ ) ನಎ

8. ಹಕರ ಅಗತಗಳ ಅಥ ಳ ಹಕರ ಅ ಅ ಪ .

ಎ) )

) ಸಕ ) ಮ

9. ೕ ಹ ಯ ಕ ಳವ ಮ ಸ ದಉ ಗ ದಭ ಗ .

ಎ) ಉ ೕಗ ) ಮ

)ಆ )ಅಂಗ

10. ಲ ರವ ನ ಸ ಪ ಲ ಘಟಕದ ಅಗತ .

ಎ) ವ ) ನವ ಶ

) ತ ) ಉತನಗ

ಗ-B
II. ಳ ನ ದ ಹ ಪ ಗ ಉತ : (10 x 2 = 20)
11. ನ ಹಕರ ಸಮ ಯ ಲವ .

12. ಹಕರ ದರ ಯ ಮ ಇ ವ ಲಕ ಮ ಅಥ ?

13. ೕ ಎಂ ಪ ಗಳ ೕ .

14. - ಪ ಂದ ಮ ಅಥ ?

15. ಹಕರ ಪ ಂದ ಮ ಅಥ ?

16. ಹಕ ರಣ ಎಂದ ?

17. ಯ ರ ಎಂದ ಏ ?

18. ವಹನ ಪ ಯ ಅಥ ?

19. ಹಕ ಂದ ಮ ಅಥ ?

20. ಯ ವರಣ ಎಂದ ?

21.ಪ ಯ ನ ಇತರ ಮಥ ಗ ?

22. ಹ ಂದ ಮ ಅಥ ?

23. ಸ 1.POS 2.EPF

ಗ-C
III. ಳ ನ ದ ಆ ಪ ಗ ಉತ : (6 x 3 = 18)
24. ಹಕರ ಸಮ ಗಳ ವ ಧ ಲಗ ?

25. ಹಕರ ಪ ಯ ಪ ವ ಬಳಸ ವ ಧ ಧನಗಳ ಉ ೕ .

26. ಹಕರ ಪ ಯ ಖ ಯ ಚ .

27. ಹಕ ಯಧ ತಕ ಪ ಮವ ವ ?

28. ಹಕರ ೕ ಯ ಸ ವಹನ ನಗಳ ಪ .

29. ವಹನ ಪ ಯ ವ ?

30. ಹಕ ಯ ಒದ ಸ ತಗಳ ವ .

31.ಪ ಯ ಗ ವ ನಗ ?

32. ಹಕ ಂ ವಹನವ ಎಂ ದ ವ .

33. ಉ ೕ ಯಜ ಯ ವ .

ಗ-D
IV. ಈ ಳ ನ ದ ಎರ ಪ ಗ ಉತ : (2 x 6 = 12)
34. ಹಕರ ಸಮ ಗಳ ಘ ತ ೕ ಯ ವ ಸ ಯಮಗ ?

35. ಹಕರ ಸಮ ಯ ಪ ಹ ಸ ಧ ನಗಳ ವ .

36. ಹಕರ ೕ ಯ ಸ ವ ರಣಗಳ ಪ ವ .

37. ಉ ೕ ಗಳ ಹ ಗಳ ಉ ೕ .

GOVERNMENT OF KARNATAKA
KARNATAKA SCHOOL EXAMINATION AND ASSESSMENT BOARD
2024-25 MODEL QUESTION PAPER-1
SECOND PUC (LEVEL - 4)
SUBJECT: RETAIL SUBJECT CODE : 62
Time: 2 Hours 15 Minutes (Total Number of Questions: 37 ) Max Marks: 60
ENGLISH VERSION
INSTRUCTIONS:
1.This question paper consists of objective and subjective types of questions. Follow the
instruction.
2.Figure in the right-hand margin indicate maximum marks for the question and the number of
question to be attended
3.The maximum time to answer the paper is given at the top of the question paper. It includes 15
minutes for reading the question paper.
4.Question paper is prepared for 60 marks during evaluation marks obtained by the students will
be converted into 50%.
5.For Part ‘A’ questions only the first written answer will be considered for evaluation.
PART – A
I. Choose the correct answer: ( 10 x 1 = 10)

1. CRM is focussed to,
a)Management b)Customer
c)Creditors d)Producers

2. Understand the limit of own when sales associate need permission from other.
a) Responsibility b)Rights
c)Power c)Authority

3.The feedback helps to the customers.
a)Retain b)Loose
c)Go d)Follow

4. With the customer helping to establish rapport and begin a new relationship.
a) Interaction b)Negotiating
b) Connecting d)Contacting

5.Following are few recommendations as to in what way to share customer feedback
with others:
a) Online Reviews b)Customer Meet
c)The Notice Board d)All of the above

6.Companies cannot sell the customer data to other
a) Organization b)Government

c)Local bodies d)Customers

7.Data base helps in identifying the utmost valuable .
a) Customer b)stakeholder
c)Creditors d)All of the above

8.Develop a customer profile to understand needs of
customer.
a) Chart b)Record
c)Book d)Review
9.Acceptable personal growing and proper attire are circumstances of
.
a) Employment b)Recruitment
c)Selection d)Store

10.Every retail unit requires for running retail
business.
a) Material b)Human force
c)Machine d)Products

PART-B
II. Answer any ten of the following questions: (10 x 2 = 20)
11. State the source of identification customer problem.
12. What do you mean by put yourself in customer’s shoes?
13. Give four close ended questions.

14. What do you mean by win-win situation?

15. What do you mean by customer feedback?
16. What is customer Retention?
17. What do you mean by casual leave?
18. What is meant by process of communication?
19. What do you mean by customer service?
20.What is organization climate?
21.What are the other strengths in feedback?
22.What do you mean by body language?
23. Expand 1.POS 2.EPF

PART-C
III. Answer the any six of the following questions: (6 x 3 = 18)
24. What are the different sources of identifying customers problems?
25.Menction the various tools used in getting customer feedback.
26. Discuss the importance of customer feedback.
27. Explain the positive effect of customer service?
28. List the methods of communicaton to meet the customer expectation.
29.Explain the process of communication ?
30.Explain the pre requisites for providing customer service.

31.What are the methods of collection of feedback?

32.Explain how to improve interaction with the Customer.

33.Explain the responsibility of an employee.

PART-D
IV. Answer the any two of the following questions: (2 x 6 = 12)
34. What are rules for handling customers problems in an organized manner?
35. Explain the various methods to solve customers problem.
36. Briefly explain the resons for not meeting customer expectation.
37. Mention the rights of employees.

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