ICSE Class 9 Syllabus 2027 Hospitality Management

ICSE YEAR 2027

INDIAN CERTIFICATE OF
SECONDARY EDUCATION
EXAMINATION

HOSPITALITY
MANAGEMENT
(73)

February 2025
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aspirations.

HOSPITALITY MANAGEMENT (73)

Aims:
1. To enable candidates to understand and describe 4. To develop the ability to classify and describe
the meaning of hospitality. different types of tourism.
2. To develop an understanding of the importance 5. To enable candidates to recognize the different
of soft skills in hospitality. areas of the hospitality industry.
3. To enable candidates to identify and demonstrate 6. To recognize and describe the functions of
correct grooming, etiquette and positive attitude various operational areas in hotels.
for the hospitality industry. 7. To develop an understanding of the organization
and functions of hotels.

CLASS IX
There will be one written paper of two hours Meaning and purpose of Tourism, difference
duration carrying 100 marks and Internal between regular travel and tourism, types of
Assessment of 100 marks. tourism - business (e.g. meetings, sales
THEORY-100 Marks conferences) and leisure (e.g. recreation,
holiday, health, religion) – brief descriptions
1. Soft Skills in Hospitality with examples.
Hospitality, Soft skills in Hospitality and their Requirements of a tourist e.g. place,
importance, Communication: verbal, non-verbal amenities for each type of tourism (business
and visual. and leisure) with examples.
Meaning of Hospitality and soft skills (self- A general understanding of when and how
motivation, leadership, responsibility, teamwork, tourism started; development of tourism
problem solving, decision making, time (history of travelling – hunting, trade,
management, conflict resolution) in Hospitality; religion, leisure - to be done briefly).
importance of soft skills in hospitality.
(ii) History of Hospitality, Hospitality in India,
Communication: Meaning and need for Global Hospitality.
communication; purpose of communication,
types of communication; advantages and Hospitality - short overview starting from the
disadvantages of communication; barriers to Greeks, Romans to present day – history of
communication; nonverbal communication accommodation, lodging, inns and hotels.
(kinesics, proxemics and paralanguage – Concept of atithi deva bhava and its
definitions and examples). Importance of importance for tourism and hospitality;
listening as part of communication; difference growth of hotel brands from Indian brands
between hearing and listening; four different
such as Taj, Oberoi, ITC.
types of listening – appreciative, empathetic,
comprehensive/active, critical/analytical). Present day hospitality – brief overview of
Definitions of each type of listening and an the presence of the above Indian hotel chains
example of how each is important for the outside India (location). International chains
hospitality industry in various ways. today Hilton, Accor, Hyatt, Marriott (basic
2. Tourism and Hospitality Industries information - founders, which countries they
started in, how they have grown in their own
(i) Tourism - Meaning, Purpose and its types, and other countries – brief description).
Components of Tourism, History of Tourism.

ICSE Examination Year 2027 1

3. Sustainable Tourism and Hospitality sectors (schools, colleges and hospitals); leisure
Sustainability, Importance of sustainable tourism (malls, theme parks), transport catering (airlines,
and hospitality. railways, cruise lines) – brief description with
examples.
Meaning of sustainability, generic definition,
awareness of sustainability, its importance for Front Office - Basic classification of hotels
tourism and hospitality. areas of sustainability – according to size, motives of travel, location,
historical, geographical, cultural and duration of stay, types of guests (business
environmental and their association with tourism travelers and leisure travelers).
and hospitality – sustainability in historical Accommodation Operations - Meaning,
places, geographical, cultural, social, effects on definition, importance and interdepartmental
the environment; measures taken regarding relationships associated with accommodation
sustainability in tourism and hotels; Importance operations (brief overview).
of guest awareness and responsibilities, reducing Sales and Marketing -- definition and modern
costs, reducing the carbon footprint, energy, concept (meaning) of marketing, features of
water, food (in brief). marketing, advantages and importance (in
4. Industries Related to Hospitality general and with respect to hotels), examples of
marketing activities in hotels, hospitality
Hotels, Retail sectors, Food services, Airlines - (revenue generation in hotels – through selling of
General introduction to provide brief rooms and food and beverage outlets) and
understanding regarding purpose of each area tourism – brief discussion
with two examples – one domestic and one
international.
INTERNAL ASSESSMENT- 100 Marks
Hotels - provide accommodation, food services
like restaurants, cafes, in-room dining, services A minimum of four assignments to be completed
like banquets, weddings, spas, laundry, pool-side during the year, as assigned by the teacher.
cafes e.g. Taj and Marriott. Suggested list of assignments:
Retail sectors – as examples of services to be 1. Create and present a chart to describe and
provided by hospitality e.g., departmental stores, highlight three different types of tourism.
clothes retailers – Shoppers Stop, Marks and
Spencer’s. 2. Create a portfolio to show the development of
hospitality over the ages.
Food services – restaurants, mall outlets, food
chains (KFC, McDonalds, Subway). 3. Describe how the hospitality industry has grown
in India over the years. What were the early
Airlines – customer/guest services provided, hotels like and how are they now?
catering services for airline passengers.
4. Discuss the history of five global hospitality
5. Department in Hotels chains, give a brief history and their current
Food production, Food and Beverage service, status and locations.
Sectors of the Food and Beverage industry, Front 5. Discuss about three different types of
Office, Accommodation Operations, Sales and sustainability and show how these can be related
Marketing. to hotels (e.g., reducing carbon footprints, energy
Food production - definition of cookery, concepts conservation, water conservation, etc.).
of cooking (development from early to modern 6. Choose two tourist attractions/areas in the State
times), hierarchy, attitudes and behaviours in the and discuss the features/components which make
kitchen, kitchen layout and planning (general it a tourist destination.
hotel kitchen). 7. Choose one tourist destination and one hotel
Food and Beverage service - introduction to the chain and describe their sustainability features.
food and beverage service industry (including 8. Choose three industries from the range of
evolution from taverns and inns to modern hospitality industries (e.g., hotels, retail sectors,
restaurants) – brief overview. airlines….) and describe their functions. Give
Sectors of the Food and Beverage industry - two examples of each for Indian and
Industrial sectors (factories, offices) institutional International sectors.

ICSE Examination Year 2027 2