TN 12th Model Question Paper Office Management

No. of Printed Pages : 8
1411 (NP)
!1411NPOfficeManagement! £vÄ Gs
Register Number

Part III — Vocational Subjects
(Commerce and Business Area)

A¾Á»P ÷©»õsø© / OFFICE MANAGEMENT
( uªÌ ©ØÖ® B[Q» ÁÈ / Tamil & English Version )

Põ» AÍÄ : 2.30 ©o ÷|µ® ] [ ö©õzu ©v¨ö£sPÒ : 90

Time Allowed : 2.30 Hours ] [ Maximum Marks : 90

AÔÄøµPÒ : (1) AøÚzx ÂÚõUPЮ \›¯õP £vÁõQ EÒÍuõ GߣuøÚ
\›£õºzxU öPõÒÍÄ®. Aa_¨£vÂÀ SøÓ°¸¨¤ß, AøÓU
PsPõo¨£õÍ›h® EhÚi¯õPz öu›ÂUPÄ®.
(2) }»® AÀ»x P¸¨¦ ø©°øÚ ©mk÷© GÊxÁuØS®
AiU÷PõikÁuØS® £¯ß£kzu ÷Ásk®. £h[PÒ ÁøµÁuØS
ö£ß]À £¯ß£kzuÄ®.

Instructions : (1) Check the question paper for fairness of printing. If there is any lack of
fairness, inform the Hall Supervisor immediately.

(2) Use Blue or Black ink to write and underline and pencil to draw diagrams.

£Sv & I / PART - I
SÔ¨¦ : (i) AøÚzx ÂÚõUPÐUS® Âøh GÊxP. 15x1=15
(ii) öPõkUP¨£mkÒÍ ©õØÖ ÂøhPÎÀ ªPÄ® Hئøh¯
Âøhø¯z ÷uº¢öukzxU SÔ±mkhß Âøh°øÚ²® ÷\ºzx
GÊuÄ®.
Note : (i) Answer all the questions.
(ii) Choose the most appropriate answer from the given four alternatives and
write the option code and the corresponding answer.

1411 (NP) 2

1. ©zv¯ A¾Á»P® __________ £o°À Dk£kQÓx.
(A) A¾Á»P ÷Áø»°À PoÛ öuõÈÀ~m£zøu¨ £¯ß£kzx®
(B) {ÖÁÚa ö\¯À£õkPøÍ ö\¯À£kzx®
(C) ¸¢vÚºPøÍ Áµ÷ÁØÓÀ
(D) {v ÂÁµ®
The “Middle Office” deals with ____________.
(a) Use of computer technology for office work
(b) Tasks pertaining to operating the company
(c) Welcoming guests
(d) The financial matters

2. ö£õzuõøÚ AÊzv¯Ähß Gx öuõhºø£ E¸ÁõUP EuÄQÓx ?
(A) iâöhÀ Po¨ö£õÔ
(B) EÒuPÁÀ öuõhº¦ \õuÚ®
(C) ªßÚq umha_ C¯¢vµ[PÒ
(D) ¦øP¨£h P¸ÂPÒ
What enables contact to be made “at the flick of a switch” ?
(a) Digital computer
(b) Inter-communication equipment
(c) Electronic typewriters
(d) Photostat machine

3. EøÓPÎÀ u£õÀ Ag\ÀPøÍ Jmh £¯ß£k® C¯¢vµ® ¯õx ?
(A) £iö¯kUS® ö£õÔ
(B) AmhÁøn¨£kzx® ö£õÔ
(C) Ag\À ÂÀø» Aa]k® C¯¢vµ®
(D) •PÁ› £v²® ö£õÔ
Which machine is used for affixing postage stamps on envelope ?
(a) Duplicating machine
(b) Tabulating machine
(c) Franking machine
(d) Addressing machine

3 1411 (NP)

4. A¾Á»P ©øÚ¯øn¯[PøͲ®, \õuÚ[PøͲ® C¸UQßÓ uøµ°hzvÀ
Aø©¨£x __________ BS®.
(A) ©øÚ¯øn¯[PøÍ Aø©zuÀ
(B) U³¤PÀ L£õº®ì
(C) Chzøu E£÷¯õQzuÀ
(D) ChÁø©¨¦
The arrangement of office furniture and equipment within the available floor space is
called __________.
(a) Furnishing
(b) Cubicle farms
(c) Accommodation
(d) Layout

5. AvP¨£i¯õÚ Cøh ÷©»õsø© {ø»°¾ÒÍ £o¯õͺPÒ EÒÍ
{Ö©[PÒ AÁºPøÍ G[S A©ºzxQßÓÚº ?
(A) vÓ¢u vmh A¾Á»P®
(B) U³¤PÀ L£õº®ì
(C) CßS÷£mhº A¾Á»P®
(D) £õµ®£›¯ A¾Á»P®
Where do the companies with a large number of middle-management level workers
place those workers ?
(a) Open-plan office
(b) Cubicle farms
(c) Incubator office
(d) Traditional office

6. GøÁ A¾Á»P¨ £oUS ‰»¨ö£õ¸mPÍõP Aø©²® ?
(A) A¾Á»P¨ £iÁ[PÒ (B) PõQu A»[P›¨¦U P¸Â
(C) GÊx ö£õ¸mPÒ (D) umha_¨ ö£õÔ
What are the raw materials for office work ?
(a) Office Forms (b) Paper Fasteners
(c) Stationery (d) Typewriters

1411 (NP) 4

7. £iÁ[PÎß ö£õx ÷|õUP® __________ ö\¯ÀPøÍ GÎuõUSÁx BS®.
(A) B´Ä¨ £o (B) uµ¨£kzxuÀ
(C) GÊzx¨ £o (D) AͯÀ £o
The general purpose of a form is to make _________ operations easy.
(a) Analytical (b) Standardisation
(c) Clerical (d) Logical

8. öPõÒ•uÀ ©ØÖ® ÂØ£øÚ¨ £v÷ÁkPÒ RÌUPshÁØÔÀ __________
EÒÍhUQ¯x.
(A) B²Ò Põ¨¥mkz vmhõÁn®
(B) \¢øu°køP Bµõ´a]
(C) Âø»¨ £mi¯À
(D) £o¯õͺPÎß Gsn¨ £õ[S¨ £v÷Ák
Purchase and sales records include__________.
(a) Insurance policies
(b) Marketing research
(c) Price list
(d) Record of employee’s attitude

9. J¸ |À» ÷Põ¨¦ •øÓ __________ US EÖv¯ÎUQÓx.
(A) •øÓ¯õÚ {ÖÁÚ® (B) GÎø©
(C) xÀ¼¯® (D) ÷©ØPsh AøÚzx®
A good filing system ensures _________.
(a) Systematic organisation (b) Simplicity
(c) Accuracy (d) All of the above

10. Piu® ö£Ö£Áøµ Án[S® ÁÈ __________ GߣuõS®.
(A) øPö¯õ¨£® (B) ÁnUPÄøµ
(C) E£a\õµ •iÄ (D) uø»¨¦
__________ is a way of greeting the addressee.
(a) Signature (b) Salutation
(c) Complimentary close (d) Heading

5 1411 (NP)

11. J¸ ö\¯»›ß £oPÎÀ __________ Ah[Q²ÒÍx.
(A) PsPõozuÀ
(B) |k{ø»¨ £o
(C) {¯©Ú® ©ØÖ® ÷uº¢öukzuÀ
(D) ÷©ØTÔ¯ AøÚzx®
A Secretary’s duties include___________.
(a) Supervision
(b) Mediator
(c) Appointment and Selection
(d) All of the above

12. ö©ßö£õ¸Ò £¯ß£õmiß J¸ ÁøP __________ BS®.
(A) £µ¨£õUP ÁÈ (B) £o{ø»¯ ö©ßö£õ¸Ò
(C) \®£Í¨ £mi¯À •øÓø© (D) ÁÇUQÀ EÒÍ {PÌa]
One of the type of application software is _________.
(a) Transmission channel (b) Workstation software
(c) Pay roll system (d) Customised program

13. ©v¨¦ Áõ´¢u __________ øÁzv¸US® |£º Ag\ÀPøͨ ¤Ó
|£ºPÎhª¸¢x®, {ÖÁÚ[PÎhª¸¢x® ö£ÓÄ® Aݨ£Ä® C¯¾®.
(A) •PÁ›¨ ¦zuP® (B) öuõhº¦øh¯ ÷Põ¨¦PÒ
(C) ªßÚq Ag\À •PÁ› (D) ÁÈaö\õÀ
A person with valid _________ can receive mails that are sent by different person and
organisation.
(a) Address book (b) Attached files
(c) E-mail address (d) Password

14. J¸ ÷Áø»°ß Kmh® __________ vø\°À C¸UP ÷Ásk®.
(A) ÷©÷» (B) R÷Ç
(C) •ß£UP® (D) ¤ß£UP®
The flow of work should be in a _________ direction.
(a) Upward (b) Downward
(c) Forward (d) Backward

1411 (NP) 6

15. __________ •øÓ £oPøÍ •UQ¯zxÁzvß Ai¨£øh°À ©v¨¥k
ö\´QÓx.
(A) ¦ÒÎ •øÓ (B) Põµo J¨¥mk •øÓ
(C) uµ•øÓ (D) £o £SUS® •øÓ
_________ method evaluates jobs on the basis of their importance.
(a) Point (b) Factor comparison
(c) Ranking (d) Job grading

£Sv & II / PART- II
HuõÁx £zx ÷PÒÂPÐUS Âøh¯ÎUPÄ®. AÁØÔÀ ÂÚõ Gs 28 &US
Psi¨£õP Âøh¯ÎUPÄ®. 10x3=30
Answer any ten of the following questions. Question no. 28 is compulsory.

16. ¼miÀ L¥Àk, ÷µa\À ©ØÖ® ÷Pµz AÁºPÎß TØÖ¨£i A¾Á»P®
Áøµ¯Ö.
In the words of Little field, Rachel and Caruth - Define office.

17. öá÷µõQµõ¨¤ & ÂÍUSP.
Explain Xerography.

18. A¾Á»P Aø©¨¦z vmhzvß |õßS ÁøPPÒ ¯õøÁ ?
What are the four types of layout ?

19. A¾Á»P¨ £iÁ[PÒ GßÓõÀ GßÚ ?
What is an office forms ?

20. £iÁU Pmk¨£õmiß ÷|õUP[PÒ GøÁ÷¯Ý® BÖ u¸P.
Write any six objectives of Forms Control.

21. ""E°öµÊzxa _mhPµõv'' GßÓ £uzv¼¸¢x } GßÚ ¦›¢x öPõÒQÓõ´ ?
What do you understand by the term “Vowel indexing” ?

22. ÷©ö»ÊxuÀ GßÓõÀ GßÚ ?
What is endorsement ?

7 1411 (NP)

23. _ØÓÔUøP G¨ö£õÊx AÎUP¨£kQÓx ?
When is a circular issued ?

24. ªßÚq Ag\À GßÓõÀ GßÚ ?
What is E-mail ?

25. |øh•øÓ GßÓõÀ GßÚ ?
What is a procedure ?

26. £o GÎuõUPzvß |ßø©PÒ H÷uÝ® Cµsk GÊxP.
Mention any two advantages of work simplification.

27. uÛ {ÖÁÚzuõÀ HØ£k® |ßø©PÒ ¯õøÁ ?
What are the advantages of Private office ?

28. ]Ö SÔ¨¦ ÁøµP : ""WWW''
Write short notes on “WWW”.

£Sv & III / PART - III
HuõÁx I¢x ÂÚõUPÐUS Âøh¯ÎUPÄ®. ÂÚõ Gs 35 &US Psi¨£õP
Âøh¯ÎUPÄ®. 5x5=25
Answer any five questions. Question no. 35 is Compulsory.

29. C¯¢vµ¨£kzu¼ß |ßø©PÒ ¯õøÁ ?
What are the advantages of Mechanisation ?

30. J¸ A¾Á»PzvÀ \zuzvß ¤µa]øÚø¯ ÂÍUSP.
Describe the problem of noise in an office.

31. ö\[SzxU ÷Põ¨¦ GßÓõÀ GßÚ ? C®•øÓ°ß |ßø©PøÍ GÊxP.
What is vertical filing ? Bring out the merits of this method.

32. J¸ ö\¯»µõP ÷Ásk©õÚõÀ ]» uSvPÒ ÷uøÁ. AøÁ ¯õøÁ ?
What are the qualifications required to become a Secretary ?

1411 (NP) 8

33. ªßÚqz uµÄa ö\¯»õUPzvß |ßø©PÒ ¯õøÁ ?
What are the merits of EDP ?

34. A¾Á»P øP÷¯kPÎß ÁøPPøÍ ÂÁ›.
Explain the different types of office manuals.

35. £iÁ[PÎß ÁøPPøÍ Â›ÁõP GÊxP.
Explain the types of forms.

£Sv & IV / PART - IV

AøÚzx ÂÚõUPÐUS® Âøh¯ÎUPÄ®. 2x10=20
Answer all the questions.

36. (A) G¢u J¸ Aø©¨¦® ö£¯øµ ©mk® øÁzxU öPõsk A¾Á»P®
CÀ»õ©À C¯[P C¯»õx, Hß ?
AÀ»x
(B) £iÁ[PøÍ ÁiÁø©zu¼ß öPõÒøPPøÍ ÂÁ›UPÄ®.
(a) “No organisation worth its name can exist without an office”. Explain.
OR
(b) Describe the principles of form designing.

37. (A) £iö¯kUS® C¯¢vµ[PÎß ÁøPPøÍ ÂÍUSP.
AÀ»x
(B) ø©¯¨£kzu¨£mh ÷Põ¨¦ •øÓø¯ |ßø©PÐhß ÂÍUSP.
(a) Explain the types of copying and duplicating machines.

OR
(b) Describe the Centralised Filing with its merits.

-oOo-