Karnataka 1st PUC Model Question Paper 2022 for Retail

NATIONAL SKILLS QUALIFICATION FRAME WORK(NSQF)
I PUC - MODEL QUESTION PAPER
Subject: RETAIL BUSINESS Subject Code: 62E/K
Time : 10:00 AM to 12:15 AM Max Marks: 60
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PART-A
I. Four alternatives are given for each of the following question/incomplete statements.
Choose the correct alternative answer and write complete answer along with its question
number and alphabet. (10x1=10)
ಳ ನಪ ಂ ಪ /ಅ ಣ ಗ ಪ ಯಗಳ
ೕಡ .ಸ ದಪ ಯ ಉತ ರವ ಆ ಮ ಅದರ ಪ ಮ
ವಣ ಂ ಣ ಉತ ರವ ಬ .
1. The goods which are purchased without any planning or search effort are called as,
ೕಜ ಅಥ ಟ ಪ ಯತ ಲ ಖ ೕ ದ ಸರ ಗಳ ೕ
ಕ ಯ ತ .
a. Emergency goods b. Impulse goods
ಸರ ಗ ಪ ೕದ ಯ ಸರ ಗ
c. Shopping goods c. Specialty goods
ಂ ಸರ ಗ ಷ ಸರ ಗ

2. Advertisement through speakers belongs to
ೕಕ ಗಳ ಲಕ ೕ .
a. Broadcast media b. Print media
ಪ ರ ಧಮ ದಣ ಧಮ
c. Outdoor media d. None of the above
ಂಗಣ ಧಮ ನ ಅಲ

3.In the men apparel the following subclass does not exit.
ಷರ ಉ ಗಳ ಳ ನ ಉಪವಗ ಒಳ ಂ ಲ.
a. Skirts b.Shirts, Pants
ಸ ಗ ಶ ಗ , ಂ ಗ
c. Pajama d. Kurta
ಮ

4.The store must offer a positive ambience to the,
ಅಂಗ ಸ ತಕ ವರಣವ ಒದ ಸ .
a. Customer b. Store
ಹಕ ಅಂಗ
c. Design d. Executive
ಸ ಯ ಹಕ

5. Provide customer support is example of
ಹಕರ ಂಬಲವ ಒದ ಉ ಹರ .
a. CRM b. Sales
ಆ ಎಂ ಟ
c. HRM area d. Financial management
ಎ ಆ ಎಂ ಪ ಶ ಹಣ ವ ಹ

6. The Computer monitor should be placed from the user is
ಟ ಟ ಅ ಬಳ ರ ಂದ ಇ ಸ ,
a.10-20 inches b.15-25 inches
10-20 ಇಂ ಗ 15-25 ಇಂ ಗ
c.18-30 inches d.25-40 inches
18-30 ಇಂ ಗ 25-40 ಇಂ ಗ

7. Signs and symptoms includes,
ಗ ಮ ೕಗಲ ಣಗ .
a. Swelling b. Tingling
ಊತ
c. Redness d. all of the above
ಂ ಆ ನ ಎಲ

8. The main types of formal communication within a business
ವವ ರದ ಔಪ ಕ ವಹನದ ಖ ಧಗ ..
a. Downward b. Lateral
ಳ ಖ ಟರ
c. Diagonal d. None of the above
ಕ ೕ ಯ ನ ಅಲ

9. Informal communication involves,
ಅ ಪ ಕ ವಹನ ಒಳ ಂ ತ .
a. Smiling b. Gesticulation
ನ ವ ಸ
c. none of the above c. Both the above
ನ ಅಲ ನ ಎರ

10. Communication flows from an organization would need for
ಂದ ವಹನದ ಹ ಗ ತ
a. Exchange information b.Exchange options
ಮಯ ಮಯ ಆ ಗ
c. Making plans and proposals d.All of the above
ೕಜ ಗ ಮ ನಎ
ಪ ವ ಗಳ

PART -B
II. Answer any “TEN” of the following questions. (10x2=20)
ಳ ನ "ಹ "ಪ ಗ ಉತ .
11. What is Organized Retail?
ಘ ತ ಲ ಎಂದ ?
12. What is E-Shopping?
ಇ- ಂ ಎಂದ ?
13. Menction the types of Labeling.
ಬ ಂ ಧಗಳ .
14. What is Place Mix?
ೕ ಎಂದ ?
15.What are the Rights of Merchandising?
ಮಚ ಂ ಂ ಹ ಗ ?
16. What are basic duties of merchandising?
ಮಚ ಂ ಂ ನ ಲ ತ ಕತ ವ ಗ ?

17.What Setting are the 5 Senses to Target market?
ಕ 5 ಇಂ ಯಗಳ ಂ ಗ ?
18. What is Grid Layout?
ಔ ಎಂದ ?
19.What is Goal?
ಎಂದ ?
20. Who is Retail Trainee Associate?
ೕ ೖ ಅ ೕ ?
21. What is CRM?
ಆ ಎಂ ಎಂದ ?
22. What is Customer Retention?
ಹಕರ ರಣ ಎಂದ ?
23. List the Four-step system to deliver excellent customer service.
ಅ ತಮ ಹಕ ಯ ೕಡ - ತದ ವ ವ ಯ ಪ .
24. What is Personal Grooming?
ಯ ಕ ಅಂದ ಎಂದ ?
25. What is Business Communication?
ರ ವಹನ ಎಂದ ?

PART -C
III. Answer any “SIX” of the following questions: (6x3=18)
ಳ ನ "ಆ " ಪ ಗ ಉತ .
26. What are the essential requirements of Retailer?
ಲ ಯ ಅಗತ ಅವಶ ಕ ಗ ?
27. What are the objectives of Branding?
ಂ ಂ ನ ಉ ೕಶಗ ?
29. What are the objectives of sales promotion?
ಟಪ ರದ ಉ ೕಶಗ ?
30. What are the Factors affecting the merchandising functions?
ಮಚ ಂ ಂ ಯ ಗಳ ಪ ಮ ೕ ವ ಅಂಶಗ ?
31. What are the objectives of store design?
ಅಂಗ ಸದ ಉ ೕಶಗ ?
32. What are the importance of Personal Selling?
ಯ ಕ ಟದ ಖ ಏ ?
33. List the Four key customer retention strategies.
ಪ ಖ ಹಕ ರಣ ತ ಗಳ ಪ .
34. What are the responsibilities as a worker?
ಲಸ ರ ಜ ಗ ?
35. What are the Occupational hazards?
ಔ ೕ ಕ ಅ ಯಗ ?
36. What are the Seven Elements of Communication?
ವಹನದ ಏ ಅಂಶಗ ?
37. Mention the Forms of Communication.
ವಹನದ ಪಗಳ ಉ ೕ .

PART -D
IV. Answer any ”TWO” of the following questions: (2x6=12)
ಳ ನ "ಎರ " ಪ ಗ ಉತ :
38.Write the objectives of Advertising.
ೕ ನ ಉ ೕಶಗಳ ಬ .
39.What are the duties and responsibilities of Merchandise Manager?
ಮಚ ಂ ಜ ನ ಕತ ವ ಗ ಮ ಜ ಗ ?
40.What are the duties and responsibilities of Trainee Associate?
ೖ ಅ ೕ ನ ಕತ ವ ಗ ಮ ಜ ಗ ?
41. What are the essential qualities of a Salesperson?
ಟ ರರ ಅಗತ ಣಗ ?
42.What are the ways to minimize the theft/shop lifting?
ಕಳ ತನ/ಅಂಗ ಎ ಯ ಕ ವ ನಗ ?
43.How to maintain personal Hygiene in the workplace?
ಲಸದ ಸ ಳದ ಯ ಕ ಮ ಲವ ವ ?