CBSE Class 9 Sample Paper 2026 for Retail

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SAMPLE
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2026

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CBSE | DEPARTMENT OF SKILL EDUCATION
RETAIL (SUBJECT CODE - 401)
Blue-print for Sample Question Paper for Class IX (Session 2025-2026)
Max. Time: 2Hours Max. Marks: 50

PART A - EMPLOYABILITY SKILLS (10 MARKS):

OBJECTIVE TYPE SHORT ANSWER
UNIT QUESTIONS TYPE QUESTIONS TOTAL
NAME OF THE UNIT
NO. QUESTIONS
1 MARK EACH 2 MARKS EACH

1 Communication Skills – I 1 1 2
2 Self-Management Skills – I 2 1 3
3 ICT Skills – I 1 1 2
4 Entrepreneurial Skills – I 1 1 2
5 Green Skills – I 1 1 2
TOTAL QUESTIONS 6 5 11
NO. OF QUESTIONS TO BE ANSWERED Any 4 Any 3 07
TOTAL MARKS 1x4=4 2x3=6 10 MARKS

PART B - SUBJECT SPECIFIC SKILLS (40 MARKS):

OBJECTIVE SHORT DESCRIPTIVE/
TYPE ANSWER TYPE LONG ANS. TYPE
UNIT TOTAL
NAME OF THE UNIT QUESTIONS QUESTIONS QUESTIONS
NO. QUESTIONS
1 MARK EACH 2 MARKS EACH 4 MARKS EACH
Introduction to
1 6 2 1 9
retailing
Receiving and Storage
2 6 2 1 9
of goods
3 Stock levels in storage 6 1 2 9
4 Customer service 6 1 1 8
TOTAL QUESTIONS 24 6 5 35
NO. OF QUESTIONS
20 Any 4 Any 3 27
TO BE ANSWERED
TOTAL MARKS 1 x 20 = 20 2x4=8 4 x 3 = 12 40 MARKS

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CBSE | DEPARTMENT OF SKILL EDUCATION
RETAIL (SUBJECT CODE - 401)

Sample Question Paper for Class IX (Session 2025-2026)
Max. Time: 2 Hours Max. Marks: 50

General Instructions:
1. Please read the instructions carefully.
2. This Question Paper consists of 21 questions in two sections: Section A & Section B.
3. Section A has Objective type questions whereas Section B contains Subjective type questions.
4. Out of the given (5 + 16 =) 21 questions, a candidate has to answer (5 + 10 =) 15 questions in
the allotted (maximum) time of 2 hours.
5. All questions of a particular section must be attempted in the correct order.
6. SECTION A - OBJECTIVE TYPE QUESTIONS (24 MARKS):
i. This section has 05 questions.
ii. Marks allotted are mentioned against each question/part.
iii. There is no negative marking.
iv. Do as per the instructions given.
7. SECTION B – SUBJECTIVE TYPE QUESTIONS (26 MARKS):
i. This section has 16 questions.
ii. A candidate has to do 10 questions.
iii. Do as per the instructions given.
iv. Marks allotted are mentioned against each question/part.

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SECTION A: OBJECTIVE TYPE QUESTIONS
Q. 1 Answer any 4 out of the given 6 questions on Employability Skills (1 x 4 = 4 marks)
i. In which year term Green Economy was firs coined? 1

ii. Expressing certainty or affirmation even in tough situations is refers as 1
a) Self control
b) Self motivation
c) Positive thinking
d) Self confidence
iii. Grooming is a term associated with 1
a) Time management
b) Problem solving
c) Self management
d) Neat and clean appearance
iv. Short range wireless communication technology is known as ? 1
v. Rahul is the owner of a Sports shop, Identify his type of business activity. 1
a) Product business
b) Service business
c) Hybrid business
d) Small business
vi. Which of the following is NOT a C’s of Effective Communication? 1
a) Clear
b) Correct
c) Concrete
d) Close

Q. 2 Answer any 5out of the given 6 questions (1 x 5 = 5 marks)
i. What are the Stores having small size and located in residential area known 1
as ?
ii. Corporate retail chain is also called 1
a) Franchise
b) Franchiser
c) Chain retailer
d) Independent retailer
iii. Which of the following is a Global retailer? 1
a) Reliance
b) V-Mart
c) Walmart
d) Trent limited
iv. What is full form of GDP? 1
v. Which one of the following is NOT an example of e-tailing? 1
a) Amazon
b) Snapdeal
c) Flipkart
d) Big Bazaar
vi. Kirana stores are the examples of retailing. 1
a) Organized
b) Unorganized
c) Volume
d) wholesale

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Q. 3 Answer any 5out of the given 6 questions (1 x 5 = 5 marks)
i. Storage creates 1
a) Time and place utility
b) Production
c) Consumption
d) Physical distribution
ii. Clothes are the example of goods. 1
a) Semi-durable
b) Non Durable
c) Durable
d) Specialty
iii. Customers services are considered as 1
a) Tangible
b) Intangible
c) Supplies
d) unsought
iv. Which of the following is NOT an example of Industrial services? 1
a) Repair services
b) Maintenance services
c) Advisory services
d) capital
v. What is the name of the goods which are purchased through unplanned 1
Shopping?
vi. Goods which are tangible in nature is known as 1

Q. 4 Answer any 5out of the given 6 questions (1 x 5 = 5 marks)
i. Wall merchandising space means 1
a) Include dressing rooms
b) Serve as fixtures for holding merchandise
c) Wall for safety
d) Display area
ii. What is the name of the tool that is used to track number of items in an 1
inventory?
iii. The purpose of document handling is 1
a) To save time
b) Safety of goods
c) Prevent conditions of goods from worsening
d) Matching with required
iv. Reducing number of times the object is handled is known as 1
a) Changing the size of packaging
b) Providing suitable equipment
c) Eliminating double handling
d) Providing a safe workplace layout
v. Name the legal document which is used at the time of dispatching goods to 1
the customers.

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vi. The stock levels are also called 1
a) Inventory
b) Stock ledger
c) Replenish stock
d) Accurate level

Q. 5 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. Based on the products, customers can be divided into categories. 1

ii. Customer service is very important that is offered before the purchase, during 1
the purchase and
iii. The sales person should always interact with customer with a 1
a) Question
b) Proposal
c) Smile
d) Apology
iv. Staff should always provide the explanation to customer. 1
a) Long
b) Short
c) Fast
d) Honest
v. Retailers take the from customers and identify customer 1
expectations.
a) Feedback
b) Proposal
c) Money
d) Goods
vi. customers will not only become customers but also promote the retail 1
store.
a) Educated
b) Satisfied
c) Unsatisfied
d) Aggressive

SECTION B: SUBJECTIVE TYPE QUESTIONS

Answer any 3 out of the given 5 questions on Employability Skills (2 x 3 = 6 marks)
Answer each question in 20 – 30 words.
Q. 6 What is the objective of green economy? 2
Q. 7 Name any four exhibitors of self-management. 2
Q. 8 Write the difference between computer hardware and computer software. 2
Q. 9 Give any four characteristics of entrepreneurship. 2
Q. 10 Define communication cycle. 2

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Answer any 4 out of the given 6 questions in 20 – 30 words each (2 x 4 = 8 marks)
Q. 11 Give any four elements of Customer service. 2
Q. 12 What is Store retailing? 2
Q. 13 Mention any four techniques for storing goods in retail stores. 2
Q. 14 Which are the Potential hazards for workers in retail stores? 2
Q. 15 Why do we Need for managing stock level in retail? 2
Q. 16 List out any two functions of a retailer. 2

Answer any 3 out of the given 5 questions in 50– 80 words each (4 x 3 = 12 marks)
Q. 17 Do you think the Customer service plays an important role in attracting 4
customers? State any four advantages that you prefer.
Q. 18 “Storage plays an important role in a retail organization”. Justify the statement by providing 4
any four reasons.
Q. 19 Stock shortage is Real and clerical. .Justify the statement by stating the difference 4
Q. 20 a) What do you understand by handling equipments? 2+2
b) Give examples of any four equipments used in handling.
Q. 21 Differentiate between E-shopping and telemarketing. 4

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Study Materials
Notes

Model Papers Class 6 Notes

Sample Papers Class 7 Notes
Half Yearly Sample Papers Class 8 Notes

Class 9 Notes
Important Resources
Class 10 Notes
Periodic Table
Class 11 Notes
Writing Skills / Formats

Maps of India / World Class 12 Notes

Books and Solutions

NCERT Books
NCERT Book Solutions
HC Verma Chapter Wise Solutions
RD Sharma Solutions
CGBSE Solutions