HBSE Class 11 Question Paper 2021 Banking and Insurance

Code No. 1546
CLASS : 11th (Eleventh) Series : 11-April/2021
Roll No.











BANKING & INSURANCE SERVICES
National Skills Qualification Framework (NSQF)
Level - 3
[ fgUnh ,oa vaxzsth ek/;e ]
[ Hindi and English Medium ]
(Only for Fresh/School Candidates)
(For the Student of Centre of Excellence)
le; : 2 21 ?k.Vs ] [ iw.kk±d : 60
Time allowed : 2 21 hours ] [ Maximum Marks : 60
• Ñi;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 8 rFkk iz'u 32 gSaA
Please make sure that the printed pages in this question paper are 8 in number and
it contains 32 questions.
• iz'u-i= esa lcls Åij fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA
The Code No. on the top of the question paper should be written by the candidate
on the front page of the answer-book.
• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.
• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A
Don’t leave blank page/pages in your answer-book.
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the question paper.
• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
tk;s;sxkA
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk
Before answering the question, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.
1546 P. T. O.

(2) 1546
uksV % (i) lHkh iz'uksa ds mÙkj nhft,A
Answer all questions.
(ii) izR;sd iz'u ds vad muds lkeus fn, x, gSaA
Marks are indicated against each question.

[ fucU/kkRed iz'u ]

[ Essay Type Questions ]

1. BF dks ifjHkkf"kr dhft, rFkk blds jksy o mÙkjnkf;Roksa dk o.kZu djsaA 2, 4
Define Business Faciliater and also explain the role and responsibilities of
Business faciliater.

vFkok
OR

fuEu ij uksV fyf[k, %
Write short note on the following :

(i) fjVsy cSadA 3
Retail Banking.

(ii) Hkkjrh; fjt+oZ cSad eqnzk dh iwfrZ o lk[k ij fu;U=.k j[krk gSA 3

RBI is controller of currency supply and credit.

2. laHkkfor xzkgd ls vki D;k le>rs gSa \ xzkgd ds foÙkh; LVsVl dk o.kZu djsaA 6

What do you mean by Prospective Customer ? Explain Customer's Financial
Status.

vFkok
OR

(i) fodyk¡x O;fDr;ksa dks cSad dh lqfo/kk,¡A 3
Bank facilitates to persons with disabilities.

(3) 1546
(ii) BC ds xzkgdksa ds iz'uksa ds lEcU/k esa mÙkjnkf;RoA 3

Responsibility of BC regarding customer's queries.

[ y?kq mÙkjkRed iz'u ]

[ Short Answer Type Questions ]

3. cSad xzkgdksa ds fdUgha pkj [k.Mksa dk o.kZu djsaA 4
Explain any four segment of Bank Customers.

4. vuqlwph vkSj xSj-vuqlwph cSadksa ls vki D;k le>rs gSa \ 4

What do you mean by Scheduled and Non-Scheduled Bank.

5. KYC D;k gS \ 4

What do you mean by KYC ?

6. 'kkfCnd lapkj D;k gS \ blds izdkjksa dk o.kZu djsaA 4

What is Verbal Communication ? Explain type of Verbal Communication.

[ vfr y?kq mÙkjkRed iz'u ]
[ Very Short Answer Type Questions ]

7. cpr [kkrk [kksyus dh ;ksX;rk dk o.kZu djsaA 2

Explain the eligibility to open saving account.

8. jsQjy iwNrkN ds fdUgha nks òksrksa dk o.kZu djsaA 2
Describe any two sources of Referral Enquiries.

9. QkeZ ds izdkj crkb,A 2

Describe the types of form.

1546 P. T. O.

(4) 1546

10. vkosnu jí djus ds dksbZ nks dkj.k fy[ksaA 2

Write any two reasons of rejection of application.

11. Qhl o pktZ ds ifjorZu ds ckjs esa fy[ksaA 2
Describe changes in Fees & Charges.

12. lkadsfrd lapkj ls vki D;k le>rs gSa \ 2

What do you mean by Visual Communication ?

[ oLrqfu"B iz'u ]

[ Objective Type Questions ]

13. RBI ds nks foHkkx gSaA ¼lgh/xyr½ 1
RBI has two departments. (True/False)

14. ………….. dks lHkh cSafdax vkSj xSj-cSafdax laLFkkvksa ij i;Zos{kh 'kfDr gSA ¼fjDr LFkku Hkjsa½ 1
………….. has supervisory power on all types of Banking and Non-banking
Financial Institutions. (Fill in the blank)

15. ………….. cSad viuh tek Hkkjrh; fjt+oZ cSad esa j[krs gSaA ¼fjDr LFkku Hkjsa½ 1

The ………….. bank kept deposits in Reserve Bank of India. (Fill in the blank)

16. Hkkjrh; fjt+oZ cSad dk igyk Hkkjrh; xouZj dkSu Fkk \ 1

Who was first Indian Governor of Reserve Bank of India ?

17. RTGS dk iw.kZ :i fy[ksaA 1

Write full form of RTGS.

(5) 1546

18. cSad vius xzkgdksa dks fofHkUu cSafdax mRikn (Product) izLrqr djrk gS % 1

(A) vVy isU'ku ;kstuk
(B) cpr [kkrk
(C) iz/kkuea=h lqj{kk chek ;kstuk
(D) mijksDr lHkh
Bank offers different-banking products to their customers :
(A) Atal Pension Yojna

(B) Saving Account

(C) Pradhan Mantri Suraksha Bima Yojana
(D) All of the above

19. ikxy O;fDr % 1

(A) cSad esa [kkrk [kksy ldrk gS (B) cSad eas [kkrk ugha [kksy ldrk gS
(C) dsoy cpr [kkrk [kksy ldrk gS (D) dsoy LFkk;h [kkrk [kksy ldrk gS
A Lunatic Person :

(A) Can open bank account (B) Can not open bank account
(C) Can open only saving A/c (D) Can open only fixed account

20. cSad vius mRiknksa dks fofHkUu izdkj ds ehfM;k ds }kjk c<+kok nsrk gS % 1

(A) fiazV (B) Vsyhfotu
(C) jsfM;ks (D) mijksDr lHkh
Banks can promote products through different types of Media :

(A) Print (B) Television

(C) Radio (D) All of the above

1546 P. T. O.

(6) 1546

21. ughaa gS \
fuEu esa ls dkSu-lk ukckfyx ugh 1

(A) 18 o"kZ 4 eghus dk jke

(B) 17 o"kZ 11 eghus dk jtr
(C) 17 o"kZ 6 eghus dk jksgu

(D) 16 o"kZ dk eksgu

Which is not minor of the following ?
(A) Ram is 18 yrs. 4 months

(B) Rajat is 17 yrs. 11 Months

(C) Rohan is 17 yrs. 6 months
(D) Mohan is 16 yrs.

22. cSad [kkrk [kksyus ds fy, vko';drk,¡ r; dh tkrh gSa] ds }kjk % 1

(A) RBI dh lk[k uhfr
(B) cSad uhfr
(C) (A) vkSj (B) nksuksa

(D) mijksDr esa ls dksbZ ugha
Requirements for opening Bank Account are dictated by :

(A) RBI's Credit Policies

(B) Bank Policy
(C) Both (A) and (B)

(D) None of the above

23. ;g BC dk dÙkZO; gS fd lHkh ………….. dh tk¡p djsaA ¼fjDr LFkku HkjsaA½ 1

It the duty of BC to check all the ………….. . (Fill in the blank)

(7) 1546

24. …………. lwpuk ds fy, jsQjy iwNrkN egÙoiw.kZ gSA ¼fjDr LFkku HkjsaA½ 1

Referral inquiry is important for ………….. information. (Fill in the blank)

25. la;qDr [kkrs dh fLFkfr esa ………….. dh izfØ;k lHkh la;qDr [kkrk/kkjdksa dks iwjh djuh gksrh gSA
¼fjDr LFkku Hkjsa½ 1
I case of joint account, ………….. process is completed in respect of all joint
account holders. (Fill in the blank)

26. Hkkjrh; fjt+oZ cSad dh lko/kkuh lwph esa of.kZr dksbZ Hkh O;fDr [kkrk [kksyus esa l{ke ugha gSA
¼lgh/xyr½ 1

No person mentioned in RBI's caution list is able to open the account.

(True/False)

27. cSad lykg nsrk gS fd izklafxd fu;e vkSj 'krks± ds fy, O;fDr ls iwNk gSA ¼lgh/xyr½ 1

Bank advice, that the relevant terms and conditions for service have asked to
provide. (True/False)

28. xzkgd dks vkosnu ………….. djus ds oS/k dkj.k tkuus dk vf/kdkj gSA ¼fjDr LFkku HkHkjsjsa½ 1

Customer's right to know the valid reason of ………….. of application.

(Fill in the blank)

29. SMS dk iw.kZ :i fy[ksaA 1

Write full form of SMS.

30. tc ge ekSf[kd :i ls laokn djrs gSa] gesa iz;ksx djus pkfg;s % 1

(A) dfBu 'kCn (B) ljy 'kCn
(C) Hkze dh fLFkfr okys 'kCn (D) laf{kIr :i okys 'kCn

1546 P. T. O.

(8) 1546
When we communicate verbally, we should use :

(A) Difficult Words (B) Simple Words
(C) Confusing Words (D) Abbreviations

31. ,d bZekunkj 'kjhj eqnzk D;k O;Dr djrh gS \ 1

(A) 'keZ (B) Mj
(C) vkRe-fo'okl (D) cqf)
What does an upright (straight) body posture convey/show ?

(A) Shyness (B) Fear

(C) Confidence (D) Intelligence

32. ldkjkRed psgjs dh vfHkO;fDr % 1

(A) lqurs gq, flj fgykuk (B) ?kwj jgk gS
(C) >qfj;ksa okyk flj (D) Lihdj ls nwj ns[kuk
Which of these is a positive (good) facial expression ?

(A) Nodding while listening (B) Staring hard

(C) Wrinkled forehead (D) Looking away from the speaker

S