HBSE Class 11 Question Paper 2021 Banking and and Finance Services

Code No. 1547
CLASS : 11th (Eleventh) Series : 11-April/2021
Roll No.











BANKING & FINANCE SERVICE
National Skills Qualification Framework (NSQF)
Level – 3
[ fgUnh ,oa vaxzsth ek/;e ]
[ Hindi and English Medium ]
(Only for Fresh/School Candidates)
(For the Student of Centre of Excellence)

le; : 2 21 ?k.Vs ] [ iw.kk±d : 60
Time allowed : 2 21 hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 8 rFkk iz'u 36 gSaA
Please make sure that the printed pages in this question paper are 8 in number and
it contains 36 questions.
• iz'u-i= esa lcls Åij fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA
The Code No. on the top of the question paper should be written by the candidate
on the front page of the answer-book.
• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.
• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A
Don’t leave blank page/pages in your answer-book.
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the question paper.

1547 P.T.O.

(2) 1547
• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
Lohdkjj ugha fd;k tk;sxkA
lEcU/k esa dksbZ Hkh nkok Lohdk
Before answering the question, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

uksV % (i) lHkh iz'u vfuok;Z gSaA
All questions are compulsory.
(ii) izR;sd iz'u ds vad muds lkeus fn, x, gSaA
Marks are indicated against each question.

[ fucU/kkRed iz'u ]

[ Essay Type Questions ]

1. okf.kT; cSadkas ds dk;ks± dk o.kZu dhft,A 6
Explain the functions of Commercial Banks.
vFkok
OR
cSafdax ds fofHkUu izdkjkas dk o.kZu dhft,A 6
Explain the various types of Banking.

2. cSad ds xzkgdksa ds fdrus izdkj gSa \ 6

How many types of bank customer are ?

vFkok
OR

fuEufyf[kr ij laf{kIr uksV fyf[k, % 2, 2, 2

Write short notes on the following :
(i) Mksj Vw Mksj dkWyA
Door-to-Door Calls.

(3) 1547
(ii) lkeqnkf;d lHkkA
Community Gathering.

(iii) vfHk;ku ds ek/;e ls laHkkfor xzkgd dks lwfpr djsaA
Inform Potential Customer through campaign.

[ y?kq mÙkjkRed iz'u ]

[ Short Answer Type Questions ]

3. xSj&vuqlwph cSadksa ij ,d laf{kIr uksV fyf[k,A 3

Write a note on non-scheduled Banks.

4. jsQjy iwNrkN ds ykHkksa dk o.kZu dhft,A 3

Explain the advantages of Referral Enquiries.

5. KYC ls vki D;k le>rs gSa \ 3

What do you mean by KYC ?

6. vudgk ¼v'kkfCnd½ lapkj (Non-verbal communication) dk o.kZu dhft,A 3
Explain Non-Verbal Communication.

[ vfr y?kq mÙkjkRed iz'u ]

[ Very Short Answer Type Questions ]

7. xzkgd lwpuk iz.kkyh D;k gS \ 2

What is Customer Information System ?

8. izkFkfed lwpuk D;k gS \ 2

What is Preliminary Information ?

9. Hkqxrku lwph dh izfØ;k dk o.kZu dhft,A 2

Explain the procedure for payment schedule.

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10. [kkrk [kksyus ds ckn xzkgd dks lwfpr djsas] o.kZu dhft,A 2

Inform customer about successful account opening. Explain.

11. 'kkfCnd lapkj (verbal communication) ds dksbZ nks izdkj fyf[k,A 2

Write any two type of Verbal Communication.

12. lUns'kokgu ls vki D;k le>rs gSa \ 2

What do you mean by communication ?

[ oLrqfu"B iz'u ]

[ Objective Type Questions ]

13. ftl cSad dk uke Hkkjrh; fjt+oZ cSad vf/kfu;e dh 2nd lwph eas ugha gS] mu cSadksa dks dgk tkrk
gS ............ A ¼fjDr LFkku Hkjs½a 1
The banks are not included in list of 2nd scheduled of the RBI Act, 1934 are
called ............ . (Fill in the blank)

14. fuEu eas vuqlwph cSad dkSu&ls gSa \ 1

(A) LVsV cSad lewg
(B) lsUVªy lgdkjh cSad
(C) lgdkjh cSad
(D) mijksDr lHkh
Which is a Scheduled Bank ?

(A) State Bank Group

(B) Central Co-operative Banks

(C) Co-operative Banks

(D) All of the above

(5) 1547
15. lkoZtfud {ks= ds cSad og cSad gksrs gSa ftuesa ............. ls vf/kd ljdkj dk LokfeRo gksrk gSA
¼fjDr LFkku Hkjs½a 1
Public Sector Banks are the banks in which the Government holds more
than ............. . (Fill in the blank)

16. ftu cSadkas dk eq[; dk;kZy; Hkkjr esa fLFkr gS rFkk mudk LokfeRo] izcU/k o fu;a=.k Hkkjrh; fjt+oZ cSad
ds }kjk gksrk gS] mu cSadksa dks tkuk tkrk gS ............... A ¼fjDr LFkku Hkjs½a 1
The banks which have head office in India and which are owned, controlled
and managed by RBI are known as ............... . (Fill in the blank)

17. BC dks csfld dEI;wVj dk Kku vkSj lUns'kokgu eas dq'ky gksuk pkfg,A xyr½½ 1
¼lgh ;k xyr
BC Should posses basic computer knowledge and good communication skill.
(True or False)

18. vui<+ O;fDr og gksrk gS tks vius gLrk{kj ugha dj ldrkA lghh ;k xyr
¼lg xyr½½ 1
Illiterate persons are those persons who cannot sign. (True or False)

19. laHkkfor xzkgd cu ldrk gS % 1

(A) ,d O;fDr
(B) laxBu
(C) O;olkf;d QeZ
(D) mijksDr lHkh
Potential customers of Banks May be :

(A) an individual

(B) organization

(C) business firm

(D) all of the above

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20. ,d vU/kk O;fDr % 1
(A) cSad [kkrk ugha [kksy ldrk
(B) cSad [kkrk [kksy ldrk gS
(C) dsoy cpr [kkrk [kksy ldrk gS
(D) dsoy LFkk;h tek [kkrk [kksy ldrk gS
A blind person :
(A) can not open Bank Account
(B) can open Bank Account
(C) can open only Saving Account
(D) can open only Fixed Deposit Account

21. nwjLFk {ks= og {ks= gks tks 'kgjh {ks= ls cgqr ........... gSaA ¼fjDr LFkku Hkjs½a 1
Remote area's are those which are very ........... from urban area's ?
(Fill in the blank)

22. tc xzkgd cSad ls eqnzk dh fudklh djuk pkgrk gS rks fdl QkeZ dh vko';drk gksxhA 1

When customer needs to withdraw money, which type of form is required ?

23. fdlh Hkkjrh; cSad es]a cpr [kkrk [kksyus ds fy, xzkgd eas fuEu eas ls dkSu&lh ;ksX;rk gksuh pkfg, \ 1
(A) Hkkjrh; ukxfjd gks
(B) 18 o"kZ ;k vf/kd vk;q dk gks
(C) (A) vkSj (B) nksuksa
(D) mijksDr esa ls dksbZ ugha
To be eligible to open a Saving Account in any Indian Bank, Customers need to
meet certain criteria :
(A) Should be a citizen of India
(B) Should be 18 years and above
(C) Both (A) and (B)
(D) None of the above

(7) 1547
24. ;fn EMI dh jkf'k ` ........... ls de gS rks] xzkgd cSad dks lh/ks Hkqxrku dj ldrk gSA
¼fjDr LFkku Hkjs½a 1
If the EMI amount is less than ` ........... month, customer can pay directly to
the bank. (Fill in the blank)

25. cSad _.k dk Hkqxrku djus dk nwljk rjhdk auto reduction option gSA ¼lgh ;k xyr½ 1
The another way to reply the bank loan is auto reduction option.
(True or False)

26. jsQjy iwNrkN pwd xzkgd ds volj dks de djrk gSA ¼lgh ;k xyr½ 1
Referral enquiries reduce the chance of default customers. (True or False)

27. KYC dk laf{kIr :i gS ............ A ¼fjDr LFkku Hkjs½a 1
KYC is the abbreviation for ............ . (Fill in the blank)

28. vk/kkj dkMZ ............ ds }kjk fuxZfer fd;k tkrk gSA ¼fjDr LFkku Hkjs½a 1
Aadhar Card issued by ............. . (Fill in the blank)

29. OVD fdldk laf{kIr :i gS .............. A 1
OVD is the abbreviation for .............. .

30. fuEu esa ls dkSu&lk igpku dk izek.k ugha gS \ 1
(A) ikliksVZ
(B) iSu dkMZ
(C) lEifÙk ;k uxjikfydk dj Hkqxrku j'khn
(D) mijksDr esa dksbZ ugha
Which is not for proof of identity ?
(A) Pass Port
(B) PAN Card
(C) Property or Municipal Tax Receipt
(D) None of the above

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31. xyr lwpuk,¡@nLrkost ykxw djus ds fy, l{ke djus dh vko';drk gSA ¼lgh ;k xyr½ 1
Wrong information/documents need from to enable to apply. (True or False)

32. cSad dHkh Hkh fofHkUu lqfo/kkvksa ds fy, xzkgd dks lwfpr ugha djrk gSA ¼lgh ;k xyr½ 1
Bank never inform to the customer about to avail the numerious available
facilities. (True or False)

33. vkosnu jn~n djus ij cSad vkosnu jn~n djus dk dkj.k nsxkA ¼lgh ;k xyr½ 1
In the case of rejection of Application bank will give the reasons of rejection :
(True or False)

34. lUns'k okgu two-way ugha gSA ¼lgh ;k xyr½ 1
Communication is not a two-way process. (True or False)

35. ............ esa fcuk 'kCnksa ds lwpukvksa dk vknku&iznku gksrk gSA ¼fjDr LFkku Hkjs½a 1
............ exchanging information without words. (Fill in the blank)

36. ftl best (Image) ls lwpuk,¡ nh tkrh gSa] ml lUns'kokgu dk uke fyf[k,A 1

Exchanging information through Images, write name that communication.

S