PSEB 11th Class Syllabus 2024 Modern Office Practices

Punjab Board

2023-2024

CLASS - XI
MODERN OFFICE PRACTICE
(COMMERCE GROUP)

Time: 3 Hrs Theory: 80 Marks
INA : 20 Marks
Total: 100 Marks
Rationale
The main objective of the course in modern office practice is to make the
students understand the concepts and principles of office methods and
procedures and develop skills in performing office operations. This subject aims at
making the students well conversant with the services provided by a modern office
and enables them to perform the same using modern methods and equipments.
PART-1
Unit-I Introduction of Office: Meaning and Evolution of Modern Office,
Functions of Office, Place of an Office in a Modern Business
Organisation.
Unit-II Office Management: Concept of Office Management, Department of
a Large Office, Role and Qualities of a Modern Office Manager.
Unit-III Automation: Meaning and Relevance of Office Automation.
Unit-IV Office Machines:, Types of Machines used in Office with Special
Emphasis on use of Computers in Office.
Unit-V Hardware and Software (MS-Office-MS Word, MS Excel, MS Power
Point and MS Outlook), Types and use of Printers, Scanners, Copiers
and other Appliances.
Unit-VI Office Communications: Meaning and importance of Effective
Communication, Principles of Communication, Channels of
Communication, Role of Manager in Effective Communication.
Unit-VII Bussiness Letters Writing and E-mail Writing.
Unit-VIII Report Writing, Types of Phone Calls, Video Conferencing.
Unit-IX Office Record Management: Meaning and Features of Record
Management, Filing: Characteristics of a good filing system;
Classîfication of Records for Filing (Alphabetical, Numerical etc.),
Modern Methods-Vertical, Horizontal, lateral and suspensions;

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Equipment; Types of Files; Filing routine, Disposal of Obsolete
Documents.
Unit-X Indexing: Importance; Types-Page Index Card Index; Strip Index;
Rotary Index, Micro Filing: Merits and Demerits; Types-Roll Film,
Fiche, Jackets etc. Meaning of Electronic Filing, Data Storage
Management.
STRUCTURE & DIVISION OF MARKS FOR INTERNAL ASSESSMENT
1 Practical 15 Marks
2 Book Bank 2 Marks
3 Avarage of Periodic Tests 3 Marks
Grand Total (15+2+3) Marks
=20Marks

STRUCTURE OF PRACTICAL QUESTION PAPER
Time: 1½ Hours Max. Marks: 15

1. Practical Note Book 3 marks
2. Total five questions of 3 marks each will be set out of list prescribed for
practical. The students are required to perform three practicals.
(3×3) =9 marks
3. Viva Voce 3 marks
Syllabus (Practical)
List of Practicals
• Practical knowledge regarding basics of computers to be tested.
• Resume Writing
• Application for Vacant Post
• Operation of Scanners and Printers
• Photocopiers, Fax Machines and Other Office Appliances.
• Mail Merge.

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