CBSE Class 9 Sample Paper 2026 Solution for Front Ofice Operations

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CBSE | DEPARTMENT OF SKILL EDUCATION
FRONT OFFICE OPERATIONS (Subject Code - 410)
MARKING SCHEME FOR CLASS IX (SESSION 2025-2026)
Max. Time: 2 Hours Max. Marks: 50
General Instructions:
1. Please read the instructions carefully.
2. This Question Paper consists of 21 questions in two sections – Section A & Section B.
3. Section A has Objective type questions whereas Section B contains Subjective type questions.
4. Out of the given (5 + 16 =) 21 questions, a candidate has to answer (5 + 10 =) 15 questions in the
allotted (maximum) time of 2 hours.
5. All questions of a particular section must be attempted in the correct order.
6. SECTION A - OBJECTIVE TYPE QUESTIONS (24 MARKS):
i. This section has 05 questions.
ii. There is no negative marking.
iii. Do as per the instructions given.
iv. Marks allotted are mentioned against each question/part.
7. SECTION B – SUBJECTIVE TYPE QUESTIONS (26 MARKS):
i. This section contains 16 questions.
ii. A candidate has to do 10 questions.
iii. Do as per the instructions given.
iv. Marks allotted are mentioned against each question/part.

SECTION A: OBJECTIVE TYPE QUESTIONS
Source Material Unit/ Page no.
Q.
QUESTION (NCERT/PSSCIVE/ Chap. of source Marks
No.
CBSE Study Material) No. material
Q. 1 Answer any 4 out of the given 6 questions on Employability Skills (1 x 4 = 4 marks)
i. d) Self-management NCERT 2 56 1
ii. a) Global Positioning System NCERT 3 90 1
iii. c) Face-to-face conversation NCERT 1 8 1
iv. c)Lifesaving Skill NCERT 4 144 1

v. a) No, irrespective of the climate, one NCERT 2 75 1
should take a bath regularly.
vi. b) Solar Energy NCERT 5 167 1

Q. 2 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. c)Jaipur CBSE Study Material 2 22 1

ii. b) Independent Hotels CBSE Study Material 5 63 1
iii. b)1938 CBSE Study Material 4 54 1
iv. c) Depletion of Natural Resources CBSE Study Material 3 37 1
v. d) Harminder Sahib CBSE Study Material 2 26 1
vi. d) Commercial Hotel CBSE Study Material 5 63 1
Q. 3 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. d)Casino Hotel CBSE Study Material 5 62 1
ii. b) Health/Medical Tourism CBSE Study Material 1 7 1

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iii. b) Mussoorie CBSE Study Material 2 18 1
iv. b) Transient Hotel CBSE Study Material 5 62 1
v. d) Brahma CBSE Study Material 2 25 1
vi. c) Mansions CBSE Study Material 4 48 1
Source Material Unit/ Page no.
Q.
QUESTION (NCERT/PSSCIVE/ Chap. of source Marks
No.
CBSE Study Material) No. material
Q. 4 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. d) Statler Hotel CBSE Study Material 4 49 1
ii. c) Bodh Gaya CBSE Study Material 2 28 1
iii. b) 26-100 CBSE Study Material 5 58 1

iv. d) Seasonal Character of Jobs CBSE Study Material 3 35 1
v. c) Tour Operator CBSE Study Material 1 11 1
vi. a) Highways CBSE Study Material 5 61 1

Q. 5 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. c) Downtown Hotel CBSE Study Material 5 60 1

ii. a) Pleasure CBSE Study Material 1 7 1
iii. c) Carlson Companies CBSE Study Material 4 54 1
iv. c) Excursionist CBSE Study Material 1 3 1
v. b) Welcome Group CBSE Study Material 4 51 1
vi. c)Mass Tourism CBSE Study Material 1 6 1

SECTION B: SUBJECTIVE TYPE QUESTIONS
Source Material
Unit/ Page no.
Q. (NCERT/PSSCIVE/
QUESTION Chap. of source Marks
No. CBSE Study
No. material
Material)
Answer any 3 out of the given 5 questions on Employability Skills in 20 – 30 words each (2 x 3 = 6 marks)
Q. 6 Importance of Communication NCERT 1 2 1*2=2
Inform: You may be required to give
facts or information to someone. For
example, communicating the timetable
of an exam to a friend.
• Influence: You may be required to
influence or change someone in an
indirect but usually important way. For
example, negotiating with a
shopkeeper to reduce the price or helping
a friend to overcome stress due to exam
or any other reason.
Express feelings: Talking about your
feelings is a healthy way to express
them. For example, sharing your
excitement about doing well in your
exams or sharing your feelings with your
parents and friends.
(Any Two)
Q. 7 Strengths are what we do well and are NCERT 2 60 1*2=2
good at. Everyone has some strengths.

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Weaknesses, also known as 'areas of
improvement' are what we do not do well
and are not good at. Everyone has some
weaknesses too.
Q. 8 1. Ability to take up risks NCERT 4 148 1*2=2
2. Believe in hard work and discipline
3. Adaptable and flexible to achieve the
goals of enhancing quality and customer
satisfaction.
4. Knowledge of the product and
services and their need or demand in the
market.
5. Financial literacy and money
management skills.
6. Effective planning and execution.
(Any Two)
Q. 9 Smartphones NCERT 3 88 2
Mobile phones are ICT tools for talking
to people but smartphones are more
advanced. With a simple mobile phone,
you can only make phone calls and
receive calls. With a smartphone, you
can make calls and do things that you
normally do using a computer, such as
browsing the web, sending e-mails,
making video calls, playing games,
listening to music, watching movies and
much more.
Q. 10 Non-renewable Resources: Non- NCERT 5 167 2
renewable resources are those that
cannot easily be replaced once they are
destroyed. For example, fossil fuels.
Minerals are also non-renewable
because even though they form naturally
in a process called the rock cycle, it can
take thousands of years, making it non-
renewable. Non-renewable resources
can be called inorganic
Answer any 4 out of the given 6 questions in 20 – 30 words each (2 x 4 = 8 marks)
Q. 11 According to UNWTO (United CBSE Study Material 1 3 2
Nations World Tourism
Organization: “Tourism is the
movement of people away from their
normal place of residence and work for a
period of not less than 24 hours and not
more than 1 year for the sole purpose of
leisure, business etc, but not related to
the exercise of an activity remunerated
from within the place visited.
Q. 12 Char Dhams: For a Hindu, Char Dham CBSE Study Material 2 24 0.5*4=2
Yatra is a complete pilgrimage. The four

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pilgrimage sites are located in four
different directions.
• Badrinath Temple
• Jagannath Temple
• Rameswaram Temple
• Dwarakadhish Temple

Q. 13 Negative impacts of tourism on Culture CBSE Study Material 3 39 1*2=2
of India

1. Threat to the Traditional Socio-
Cultural Values: -Increase in tourism
poses a threat to the traditional socio-
cultural values.
2. Dilution of the Original Culture
Tourism leads to the dilution of the
original culture due to continuous
mingling of diverse cultures.
3. Transformation of the Local Art
Tourism leads to the transformation of
the local art and craft, traditions and
rituals to suit the demands of a tourist,
which affects its originality.
(Any Two)
Q. 14 Grand Tour: - The second half of the CBSE Study Material 4 48 2
18th century, before the French
Revolution (1789-99), is referred as the
‘golden era of era’. In those days, ‘Grand
Tour’ of the European continent was
taken by the wealthy families in Britain
for educational purpose. This tour lasted
for several years. It gave a big push to
the hotel industry particularly in
prominent cities of France, Italy,
Germany, Austria, Switzerland and
Ireland. This gave rise to the
development of the modern hotel
industry.
Q. 15 Downtown Hotels: They are located in CBSE Study Material 5 60 2
the heart of the city, i.e., in the busy
business/commercial area. The room
rates in these hotels may be higher than
similar hotels in other areas. They are
generally preferred by business
travellers as they find it convenient to
stay close to the place of business
activities. E.g., Hotel Eros, New Delhi,
hotel Le Meridien, Pune.
Q. 16 Casino Hotels: They area a special class CBSE Study Material 5 62 2
of hotels which cater to the guests who
are interested in gambling. These hotels
attract guests through theme parties and
floor shows and earn a large amount of

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revenue. E.g. Luxor hotel and casino in
Las Vegas.
Answer any 3 out of the given 5 questions in 50– 80 words each (4 x 3 = 12 marks)
Q. 17 Modern Era: - The improvisation in the CBSE Study Material 4 48,49 4
modes of transport made journeys safer,
easier and faster enabling economical as
well as frequent mass movement. The
development of rope ways leads to the
growth of many hotels in the Alpine
ranges particularly in Switzerland.
The two world wars severely affected the
hospitality industry. The massive
destruction caused by the war and the
resulting economic depression proved to
be a major setback for the travel
business. However, the development of
aircraft and passenger flights accelerated
the growth of the hotel Industry.
Tremont house in Boston American
entrepreneurs is credited with changing
the face of the hospitality industry with
their innovation and aggressive
marketing. The inauguration of the city
hotel in New York in 1794 marked the
beginning of the present-day hotel
Industry.
The opening of the Tremont house in
Boston in 1829 is another Landmark in
the evolution of the hotel Industry. It is
regarded as the First Luxury hotel
having 170 rooms. The year 1908 saw
the emergence of the first
Business hotel, the Statler Hotel, in
Buffalo, New York. It was a 450-room
multi-storeyed hotel. In the years 1920’s,
hotel building entered a boom phase and
many famous hotels were opened,
including Waldorf Astoria, New York’s
Hotel Pennsylvania and the Chicago
Hilton & Towers, which was originally
named as Stevens.
Q. 18 Importance of Tourism CBSE Study Material 1 5 1*4=4
1. Stimulation of Economic Growth:
Tourism is an important contributor in
the economic development of any
country. There are many countries in the
world whose economy is completely
dependent on tourism. Tourism Industry
is one of the largest generator of Foreign
earnings.
2. Creation of Employment: Tourism
industry generates several direct and
indirect employment opportunities for

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millions of people. They may range from
Skilled,
semi-skilled to Unskilled jobs for
people. One of the notable initiatives
taken by Ministry of tourism, Govt. of
India, in this regards is the launching of
the “Hunar se Rozgar tak” Scheme to
create employability skills amongst
unemployed youth in Hospitality sector.
3. Development of Infrastructure: To
become an important commercial and
leisure destination, any location would
require a good infrastructure. In
addition, the improvement of the
existing infrastructure needs to be
undertaken in order to retain and attract
tourist. The residents of these areas shall
also be benefitted with the development
of infrastructure.
4. Protection of Cultural Heritage:
India’s primary attraction has been its
culture, art, archaeological remains,
historical monuments, architecture,
music, dance, folklore and history. Each
year many visitors visit our country and
take back
sweet memories of India’s rich cultural
heritage.
5. Encouragement to Business and
Trade: Tourism may also be motivated
for business and trade purposes.
Business meetings, conferences,
seminars and
workshops are commonly being
organized at exotic locations to motivate
the employees at the same time
promoting tourism of the destination.
6. Global Integration: Tourism is and
effective way of enhancing the
international understanding and
integration by bringing together and
making people of different social,
cultural and economic backgrounds
interact.
7. Environmental Benefits: Tourism is
called smokeless Industry, because it
works with the aim of protection and
conservation of environment. Tourism
can become an instrument for
beautification and improvements of the
environment, if it is planned in a
systematic manner.

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8. Promotion of Favourable National
Image: Tourism helps in building the
image of the host country and makes it
popular among various countries.
(Any Four)
Q. 19 Downtown Hotels: They are located in CBSE Study Material 5 60,61 1*4=4
the heart of the city, i.e. in the busy
business/commercial area. E.g. Hotel
Eros, New Delhi, hotel Le Meridien,
Pune.
• Sub-Urban Hotels: They are located
in the outskirts of the city. These hotels
have an advantage of quieter
surroundings. Such hotels are ideal for
people who prefer to stay away from the
hustle and bustle of a city. E.g. Uppal
Orchid, New Delhi, Jaypee Greens,
Greater Noida.
Resorts: They are located in the exotic
tourist destinations such as hill stations,
sea beaches and countryside. They have
a very calm and natural ambience. E.g.
Hotel Wildflower hall, Shimla.
• Airport Hotel: They are situated in the
vicinity of the airports. These hotels are
generally patronized by the passengers
who need to stopover en route their
journey by air. E.g. J W Marriott hotel,
Aerocity, New Delhi.
• Motel: The word ‘motel’ is formed by
merging two words ‘motor’ and ‘hotel’.
They are located on the highways and
provide modest stay facilities to the
highway travellers.
• Floatel: These are the hotels that ‘float’
on the surface of water. This category
consists of all lodging properties that are
built on the top of rafts or
semisubmersible platforms, and includes
cruise-liners and Houseboats. E.g.
houseboats on Dal Lake in Sri Nagar and
on the backwaters of Kerala
(Any Four)
Q. 20 Positive economic impacts of tourism CBSE Study Material 3 35 1*4=4
relate to foreign exchange earnings,
contributions to government revenues,
and generation of employment and
business opportunities.
1.Foreign Exchange Earnings
An important indicator of the role of
international tourism is its generation of
foreign exchange earnings. Tourism is

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one of the top five export categories for
as many as
83% of countries and is a main source of
foreign exchange earnings for at least
38% of countries.
2.Contribution to Government
Revenues: - Government revenues from
the tourism sector can be categorized as
direct and indirect
contributions. Direct contributions are
generated by taxes on incomes from
tourism employment and tourism
businesses, and by direct levies on
tourists such as departure
taxes. Indirect contributions are those
originated from taxes and duties levied
on goods
and services supplied to tourists.
3.Employment Generation: -The rapid
expansion of international tourism has
led to significant employment creation.
Tourism can generate jobs directly
through hotels, restaurants, nightclubs,
taxis, and souvenir sales, and indirectly
through the supply of goods and services
needed by tourism-related businesses.
According to the WTO, tourism supports
some 7% of the world’s workers.
4. Stimulation of Infrastructure
Investment: -Tourism can induce the
local government to make infrastructure
improvements such
as better water and sewage systems,
roads, electricity, telephone and public
transport networks, all of which can
improve the quality of life for residents
as well as facilitate
tourism.
5. Contribution to Local Economies:
Tourism can be a significant, even
essential, part of the local economy.
Money is earned from tourism through
informal employment such as street
vendors, informal guides, rickshaw
drivers, etc. This way the money is
returned to the local economy, and has a
great multiplier effect as it is spent over
and over again.
(Any Four)
Q. 21 Business/Commercial Hotel: These CBSE Study Material 5 61,62 4
hotels are designed to cater to the
business traveler. They are most situated
in the centre of the city.

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Transient Hotel: They cater to the
needs of people who are on the move and
need a stopover en route their journey.
They are located near the ports of entry
in a city such as airports, sea ports and
railway stations. They offer all the
facilities of
a commercial hotel. E.g. Hotel centaur
and Radisson Blu, Mahipalpur, New
Delhi.
• Residential Hotel: As the name
suggests, these hotels provide
accommodation for a longer duration.
. They may stay for a period of a month
and up to two years. The rooms may
have a small kitchenette attached.
• Bed and Breakfast Hotel: They are
suitable for budget travellers. It is a
European concept in which houses with
few rooms are converted into small
hotels. The owner usually lives on the
premises and is responsible for serving
breakfast to guests. The room rates are
generally lower than a full-service hotel.
• Casino Hotels: They area a special
class of hotels which cater to the guests
who are interested in gambling. E.g.
Luxor hotel and casino
in Las Vegas.
• Conference Centers: These hotels
cater to the needs of conference,
meetings, and seminar participants.
They provide accommodation, food and
beverage along with various equipments
required for conference such as overhead
and LCD projectors, display screens, flip
chart, white board with markers, DVD
player, computer and Public Address
system.
• Convention Hotels: they are very
large hotels designed to cater to the
needs of convention attendees. These
hotels may have more than 2000 rooms
to accommodate large number of
delegates. They are equipped with state-
of-the art convention centre with all the
required facilities such as seating, audio-
visual equipment’s and public address
system to meet the demand of a
convention. E.g., Taj palace Hotel, New
Delhi.
• Suite Hotel: These hotels are
patronized by rich people and tourists

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who are fond of luxury. These hotels
provide highest level of personalized
service. All the rooms of these hotels are
suites. E.g. Burj Al Arab, Dubai.
(Any Four)

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Study Materials
Notes

Model Papers Class 6 Notes

Sample Papers Class 7 Notes
Half Yearly Sample Papers Class 8 Notes

Class 9 Notes
Important Resources
Class 10 Notes
Periodic Table
Class 11 Notes
Writing Skills / Formats

Maps of India / World Class 12 Notes

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