TN 12th Question Paper 2025 Office Management and Secretaryship

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Part III — Vocational Subjects
A¾Á»P ÷©»õsø©²® ö\¯¼¯¾®
OFFICE MANAGEMENT AND SECRETARYSHIP
( uªÌ ©ØÖ® B[Q» ÁÈ / Tamil & English Version )

Põ» AÍÄ : 3.00 ©o ÷|µ® ] [ ö©õzu ©v¨ö£sPÒ : 90
Time Allowed : 3.00 Hours ] [ Maximum Marks : 90

AÔÄøµPÒ : (1) AøÚzx ÂÚõUPЮ \›¯õP £vÁõQ EÒÍuõ GߣuøÚ \›£õºzxU
öPõÒÍÄ®. Aa_¨£vÂÀ SøÓ°¸¨¤ß, AøÓU PsPõo¨£õÍ›h®
EhÚi¯õPz öu›ÂUPÄ®.
(2) }»® AÀ»x P¸¨¦ ø©°øÚ ©mk÷© GÊxÁuØS®
AiU÷PõikÁuØS® £¯ß£kzu ÷Ásk®. £h[PÒ ÁøµÁuØS
ö£ß]À £¯ß£kzuÄ®.

Instructions : (1) Check the question paper for fairness of printing. If there is any lack of fairness,
inform the Hall Supervisor immediately.

(2) Use Blue or Black ink to write and underline and pencil to draw diagrams.

£Sv & I / PART - I

SÔ¨¦ : (i) AøÚzx ÂÚõUPÐUS® Âøh¯ÎUPÄ®. 15x1=15

(ii) öPõkUP¨£mkÒÍ |õßS ©õØÖ ÂøhPÎÀ ªPÄ® Hئøh¯
Âøhø¯z ÷uº¢öukzxU SÔ±mkhß Âøhø¯²® ÷\ºzx GÊuÄ®.
Note : (i) Answer all the questions.
(ii) Choose the most appropriate answer from the given four alternatives and write
the option code and the corresponding answer.

[ v¸¨¦P / Turn over

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1. __________ Gß-£x ""©Ø-Ó-Áº-PÒ ‰»® ÷Áø»-P-øÍa ö\´-uÀ''.

(A) vÓ-ø© (B) {º-Áõ-P®
(C) JÊ[-P-ø©z-uÀ (D) ÷©»õs-ø©
__________ refers to "getting things done through others".
(a) Skill (b) Administration
(c) Organization (d) Management

2. GkU-P¨-£h -÷Ás-i-¯ •i-Ä-PÒ •U-Q-¯-©õ-Ú-uõ-PU P¸-u¨-£-k®-÷£õ-x __________
÷uøÁ¨-£-k-Q-Óx.
(A) ø©¯¨-£-kz-x-uÀ (B) £µ-Á-»õU-PÀ
(C) J¨-£-Ψ¦ (D) Av-Põµ J¨-£-øh¨-¦
__________ is needed if the decisions to be taken are significant.
(a) Centralization (b) Decentralization
(c) Delegation (d) Devolution

3. __________ Gß-£-Áº ""Av-Põµ J¨-£-øh¨¦ Gß-£x J¸ SÔ¨-¤mh ÷Áø»-ø¯U
SÔ¨- ¤ mh |£º- P - Î - h ® ¤›z- x U öPõ- k zx, Aøu •i¨- £ - u Ø- S z ÷uøÁ- ¯ õÚ
Av-Põ-µzøu AΨ-£-uõ-S®'' GÚ Áøµ-¯-Öz-xÒÍõº.
(A) ªÀì (B) Tsmì
(C) K'hß-ÚÀ (D) G¨.â. ÷©õº
According to __________ "Delegation means assigning works to others and giving them
authority to do it".
(a) Mills (b) Koontz
(c) O'Donnell (d) F.G. More

4. A¾Á»P __________ A¾Á»Pzøu ^µõP |hzxQÓõº.
(A) GÊzuº (B) ÷©»õͺ
(C) Eu¯õͺ (D) ö\¯»õͺ
An office __________ maintains the smooth running of an office.
(a) Clerk (b) Manager
(c) Assistant (d) Secretary

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5. __________ Gß-£x |øh-ö£-Ó-Â-¸U-S® Tm-hz-vß EÒÍ-hU-P[PøÍ ÷Põ-im-kU
Põm-k® BÁ-n® BS®.
(A) AøǨ-¦a ^m-k (B) AÔU-øP
(C) {PÌa] {µÀ (D) {PÌa-]U SÔ¨-¦
__________ is a document that outlines the contents of a forthcoming meeting.
(a) Call letter (b) Report
(c) Agenda (d) Minutes

6. __________ ªP-Ä® Cµ-P-]-¯-©õÚ ©Ø-Ö® SÔ¨-¤-hz-uUP ö\¯À-•-øÓ-¯õ-S®.

(A) {Ö-Á-Úz uµ-øÁa ÷\ªz-uÀ ©Ø-Ö® £µõ-©-›z-uÀ
(B) uµ-Ä
(C) {Ö-Á-Úz uP-ÁÀ
(D) {Ö-Á-Úz uµ-Ä
__________ is a highly confidential and significant process.
(a) Storing and Maintaining of Organization data
(b) Data
(c) Company information
(d) Organization Data

7. ""ã÷µõ iµìm ÷Põm-£õ-k-PÒ'' __________ BÀ AÔ-•-P¨-£-kz-u¨-£m-hx.
(A) |®-£-P-©õÚ £õ-x-Põ¨¦ Aø©¨-¦-PÒ
(B) I¤-G® £õ-x-Põ¨¦ wº-Ä-PÒ
(C) £õxPõ¨¦ ö©ß-ö£õ-¸Ò Aø©¨-¦-PÒ
(D) WIPRO £õ-x-Põ¨¦ wº-Ä-PÒ
"Zero Trust Principles" were introduced by :
(a) Trusted Security Systems
(b) IBM Security Solutions
(c) Security Software Systems
(d) WIPRO Security Solutions

[ v¸¨¦P / Turn over

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8. uP-ÁÀ öuõ-hº-¦ Gß-£x J¸ __________ ö\¯À-•øÓ.
(A) JÊ-[PØ-Ó-x (B) öuõ-hºa-]-¯õ-Ú
(C) Cß-Ô-¯-ø©-¯õ-u-x (D) Põ-»-•-øÓ
Communication is a __________ process.
(a) Irregular (b) Continuous
(c) Essential (d) Periodic

9. ö£õ-¸Ò \õº¢u P¸z-xU-PøÍ C¢-uU SÔ-±-k-PÍõP ©õØ-Ö-Á-x __________ BS®.
(A) ö\´-v (B) SÔ-¯õU-P®
(C) Áõºz-øu-PÒ (D) SÔ-Â-»U-P®
A conversion of the subject matter into these symbols is the process of __________.
(a) Message (b) Encoding
(c) Words (d) Decoding

10. __________ Gß-£x Enºa-]-PøÍ En-µ-Ä®, £¯ß-£-kz-u-Ä®, ¦›¢x öPõÒÍ-Ä®,
{º-Á-QU-P-Ä® ©Ø-Ö® øP¯õÍ-Ä® J¸ {¦-n-›ß vÓ-øÚU SÔU-Q-Óx.
(A) uÛ¨-£mh vÓß
(B) Enºa] ~s-n-Ô-Ä
(C) ö©õzu uµ ÷©»õsø© (TQM)
(D) Enºa] Á›-ø\
__________ refers to the ability of a professional to perceive, use, understand, manage and
handle the emotions.
(a) Personal ability
(b) Emotional Intelligence
(c) Total Quality Management (TQM)
(d) Emotional sequence

11. __________ Gß-£x J¸ Eøµø¯ öÁÎ-°-k-Á-uØS AÀ-»x £Qº-Á-uØS •ß EÒÍ
CÖ-vU Pm-h-©õ-S®.
(A) öuõ-hº¦ öPõÒÍ (B) Áøµ-Ä
(C) \›-£õºz-uÀ (D) £iU-P
__________ is the final stage of checking a text before it is published or shared.
(a) Communication (b) Draft
(c) Proof reading (d) Reading

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12. __________ Gߣ-x öuõ-È-»õͺ-PÒ ©Ø-Ö® öuõ-È-»õͺ-PÒ AÀ-»õ-u-Áº-P-Îß ©Ú
©Ø-Ö® EhÀ |»z-øu¨ £õ-x-PõUP •u-»õ-Î-PÒ GkUP ÷Ás-i¯ |h-Á-iU-øP-PÒ
BS®.
(A) ÁÈ-Põm-k-uÀ-PÒ
(B) EhÀ|»® ©Ø-Ö® £õ-x-Põ¨¦
(C) EhÀ-|» |øh-•-øÓ-PÒ
(D) öPõÒ-øP-PÒ ©Ø-Ö® |øh-•-øÓ-PÒ
__________ are measures employers must take to protect the mental and physical
well-being of workers and non-workers.
(a) Guidelines
(b) Health and Safety
(c) Health Procedures
(d) Policies and Procedures

13. J¸ |À» Bm-÷\º¨¦ Ezv __________ Ãs µ-¯z-øuU SøÓU-S®.
(A) ÷|µ® (B) £n®
(C) ÷|µ® ©Ø-Ö® £n® (D) CÁØ-ÔÀ Gx-Ä-ªÀø»
The good recruitment strategy will cut down the wastage of __________.
(a) Time (b) Money
(c) Time and Money (d) None of these

14. C¯U- S - | º- P - Î ß ÁÈ- P õm- k u- ¼ ß- £ - i __________ £¯ß- £ - k zu ö\¯- » õÍ- ¸ US
E›-ø© Esk.
(A) ö\õz-xU-PÒ (B) {Ö© •z-v-øµ
(C) £v-Ä-PÒ (D) ö£õx •z-v-øµ
Secretary has the right to make use of __________ as per direction of the Directors.
(a) Assets (b) Company stamp
(c) Records (d) Common seal

15. uµ-Ä E›-ø©-¯õÍ-›ß A[-R-Põ-µ® CÀ-»õ-©À J¸ uP-ÁÀ Aq-P¨-£-k® ÷£õx, Ax
__________ GßÖ AøÇU-P¨-£-k-Q-Óx.
(A) ]Ô-¯ «ÓÀ-PÒ (B) Ai¨-£øh «ÓÀ-PÒ
(C) £õ-x-Põ¨¦ «ÓÀ-PÒ (D) Gvº-£õº¨¦ «ÓÀ-PÒ
When information is being accessed without authorization of the owner of data, it is called
__________.
(a) minor breaches (b) fundamental breaches
(c) security breaches (d) anticipatory breaches

[ v¸¨¦P / Turn over

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£Sv & II / PART - II
SÔ¨¦ : H÷uÝ® £z- x ÂÚõUPÐUS Âøh¯ÎUPÄ®. ÂÚõ Gs 28 &US
Pmhõ¯©õP Âøh¯ÎUPÄ®. 10x3=30
Note : Answer any ten questions. Question No. 28 is compulsory.

16. "÷©»õsø©' & Áøµ-¯-ÖU-P-Ä®.
Define the term 'Management'.

17. ÷©»õs-ø©-°ß £o-P-øÍ ¿uº PÀ-¼U GÆ-ÁõÖ ÂÍU-Q-²ÒÍõº ?
How Luther Gullick classifies the functions of Management ?

18. Áo-PU Pi-u® Gß-ÓõÀ GßÚ ?
What is the meaning of a business letter ?

19. •øÓ-¯õÚ ©Ø-Ö® •øÓ-\õ-µõ AÔU-øP-PÒ & ]Ö SÔ¨¦ ÁøµP.
Write a short note on formal and informal reports.

20. BÁ-n[-P-Îß ÁøP-P-øÍ GÊ-x-P.
Write the types of documents.

21. ö\õzx ÷©»õsø© ö©ß-ö£õ-¸Ò Gß-ÓõÀ GßÚ ?
What is Asset Management Software ?

22. ]Ö SÔ¨¦ ÁøµP.
(i) -Áõ´-ö©õÈ AÀ-»õu öuõ-hº-¦ (ii) -¤ß-Þm-h®
Write short notes on :
(i) Non-verbal Communication (ii) Feedback

23. öuõ-ÈÀ •øÓ Áͺa] £Ø-Ô¯ SÔ¨ø£ GÊ-u-Ä®.
Write a note on Professional growth.

24. öuõ-ÈÀ öPõÒ-øP-°ß ÷|õU-P[-PøÍU SÔ¨-¤-h-Ä®.
State the objectives of Industrial Policy.

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25. £õ-x-Põ¨¦ AÔ-S-Ô-PÒ & ]Ö SÔ¨¦ ÁøµP.
Give a note on Safety signs.

26. £o-¯-©ºz-uÀ Gß-£-uß ö£õ-¸Ò GßÚ ?
What do you mean by Placement ?

27. {Ö-©a ö\¯-»õͺ ö£õ-x-©U-P-ÐUS ö\´¯ ÷Ás-i¯ Phø©-PÒ ¯õøÁ ?
What are the duties of the Company Secretary towards Public ?

28. ""vµõm-ø\U-öPõi uP-ÁÀ öuõ-hº¦'' & ]Ö SÔ-¨¦ Áøµ-P.
Write a short note on "Grapevine Communication".

£Sv & III / PART - III
SÔ¨¦ : H÷uÝ® I¢x ÂÚõUPÐUS Âøh¯ÎUPÄ®. ÂÚõ Gs 35 &US
Pmhõ¯©õP Âøh¯ÎUPÄ®. 5x5=25
Note : Answer any five questions. Question No. 35 is compulsory.

29. vm-h-ª-k-u-¼ß •U-Q¯ ÷|õU-P[-PÒ ¯õøÁ ?
What are the important objectives of Planning ?

30. {Ö-©a ö\¯-»õÍ-›ß E›-ø©-PÒ ¯õøÁ ?
What are the rights of a Company Secretary ?

31. •Ê A¾-Á-»-Pz uµ-øÁ-²® ÷\ªzx £µõ-©-›¨-£-vÀ EÒÍ £À-÷ÁÖ £i-PÒ GßÚ ?
What are the various steps involved in storing and maintaining entire office data ?

32. uP-ÁÀ öuõ-hº-¤ß £s-¦-PÒ ¯õøÁ ?
What are the characteristics of Communication ?

[ v¸¨¦P / Turn over

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33. öuõ- È À- • øÓ ÷©®- £ õm- k z vm- h z- v Ø- P õÚ £À- ÷ ÁÖ Aq- S - • - ø Ó- P øÍ
öuÎ-Ä-£-kz-xP.
Elucidate the various approaches to Professional Development Plan.

34. £o-°hz-vÀ £õ-x-Põ¨¦ |øh-•-øÓ-PøÍU SÔ¨-¤-h-Ä®.
State the safety procedures in the workplace.

35. w Aøn¨-£õøÚ £¯ß-£-kz-x® •øÓ £ØÔ ÂÍU-SP.
Explain the operation of a Fire Extinguisher.

£Sv & IV / PART - IV
SÔ¨¦ : AøÚz-x ÂÚõU-P-ÐUS® Âøh¯ÎUPÄ®. 2x10=20
Note : Answer all the questions.
36. (A) xøÓ¨-£-kz-x-u-¼ß £À-÷ÁÖ ÁøP-PøÍ ÂÁ-›U-P-Ä®.
AÀ»x
(B) AÔUøP Ái-Á-ø©¨-¤ß EÒÍ-hU-P[-PøÍ ÂÁ-›U-P-Ä®.
(a) Explain the various types of Departmentation.
OR
(b) Explain the components of layout of a report.

37. (A) v¸z-x-uÀ ©Ø-Ö® \›-£õºz-u-¼À EÒÍ |õßS {ø»-PøÍ ÂÍU-SP.
AÀ»x
(B) £°Ø-]-°ß •U-Q-¯z-x-Ázøu ÂÁ-›U-P-Ä®.
(a) Explain the four stages of Editing and Proof reading.
OR
(b) Describe the importance of Training.

-o0o-

Study Materials
Notes

Model Papers Class 6 Notes

Sample Papers Class 7 Notes
Half Yearly Sample Papers Class 8 Notes

Class 9 Notes
Important Resources
Class 10 Notes
Periodic Table
Class 11 Notes
Writing Skills / Formats

Maps of India / World Class 12 Notes

Books and Solutions

NCERT Books
NCERT Book Solutions
HC Verma Chapter Wise Solutions
RD Sharma Solutions
CGBSE Solutions