HBSE Class 10 Question Paper 2022 Banking & Insurance Services

CLASS : 10th (Secondary) Code No. 5532
Series : Sec. April/2021
Roll No.

BANKING & INSURANCE SERVICES
National Skills Qualification Framework (NSQF)
Level - 2
[ Hindi and English Medium ]
(Only for Fresh/Re-appear Candidates)
le; : 2 21 ?k.Vs ] [ iw.kk±d : 60
Time allowed : 2 21 hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 8 rFkk iz'u 32 gSaA
Please make sure that the printed pages in this question paper are 8 in number and
it contains 32 questions.
• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA
The Code No. on the right side of the question paper should be written by the
candidate on the front page of the answer-book.
• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.
• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A
Don’t leave blank page/pages in your answer-book.
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the question paper.
• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

5532 P. T. O.

(2) 5532
uksV % (i) lHkh iz'uksa ds mÙkj nhft,A

Attempt all questions.

(ii) izR;sd iz'u ds vad muds lkeus n'kkZ;s x, gSaA

Marks of each question are indicated against them.

(iii) iz'uksa ds mÙkj muds vadkuqlkj nhft,A

Answer the questions according to their marks.

[ fucU/kkRed iz'u ]
[ Essay Type Questions ]

1. ekbØksQkbusal ,DthD;wfVo }kjk fcØh ds ckn lsokvksa dk foLr`r o.kZu djsaA 6

Explain in detail post sale service by Microfinance Executive.

vFkok
OR

cdk,nkj çcU/k çfØ;k dk o.kZu djsaA 6

Explain the defaulter management process.

2. ^lkekftd HksnHkko ds çfr laosnu'khyrk* ij ,d ys[k fy[ksaA 6

Write a note on 'sensitivity towards social differences'.

vFkok
OR

leUo; dh çfØ;k vkSj blds egÙo dk o.kZu djsaA 6

Explain the process of coordination and its importance.

(3) 5532

[ y?kq mÙkjh; iz'u ]

[ Short Answer Type Questions ]

3. ekbØksQkbusal ,DthD;wfVo }kjk laxzg çfØ;k ds pj.kksa dk laf{kIr o.kZu djsaA 4

Describe steps of collection process done by Microfinance Executive in brief.

4. O;fDrxr çLrqfr dkS'ky dk laf{kIr o.kZu djsaA 4

Explain briefly the personal presentation skill.

5. cSafdax uSfrdrk ds dksbZ pkj ykHk fy[ksaA 4

Write any four importance of Banking Ethics.

6. çfriqf"V ds fdUgha pkj egÙoksa dk o.kZu djsaA 4

Explain any four importance of Feedback.

[ vfr y?kq mÙkjh; iz'u ]

[ Very Short Answer Type Questions ]

7. dS'k dysDVsM ds fy, ys[kkadu vkSipkfjdrk,¡ D;k gSa \ 2
What are the accounting formalities for cash collected ?

8. lgdk;Zrk ¼dksyScksjs'ku½ D;k gS \ 2

What is Collaboration ?

9. ckj-ckj vkus okys ç'u D;k ladsr nsrs gSa \ 2

What do the repetitive queries indicate ?

5532 P. T. O.

(4) 5532

10. uSfrdrk dks ifjHkkf"kr dhft,A 2

Define Ethic.

11. çfrLi/kkZ esa dEifu;ksa ds mRiknksa vkSj lsokvksa dks cnuke djus ls D;ksa cpuk pkfg, \ le>kb,A 2

State, why should avoid defaming products and services of companies in
competition ?

12. 'kkfCnd lapkj ds fdUgha nks çdkjksa dk o.kZu djsaA 2

Explain any two types of verbal communication.

[ oLrqfu"B iz'u ]

[ Objective Type Questions ]

13. vkRefuHkZj Hkkjr vfHk;ku dc vkjEHk fd;k x;k \ 1

When Atmanirbhar Bharat Campaign was launched ?

14. MFIs dk iw.kZ :i fy[ksaA 1

Write full form of MFIs.

15. iwjh çfØ;k --------------- feuV esa gksrh gSA ¼[kkyh LFkku Hkjsa½ 1

The overall procedure is of …………… minutes. (Fill in the blank)

16. ewy:i ls write off cSafdax VeZ gSA ¼lgh ;k xyr½ 1

Basically write off is a Banking term. (True or False)

(5) 5532

17. olwyh udnh fuEu le; ls igys tek gks tkuh pkfg, % 1
(A) 4 PM (B) 5 PM
(C) 5 AM (D) 6 PM
The collected cash must be deposited before :
(A) 4 PM (B) 5 PM
(C) 5 AM (D) 6 PM

18. fuEu esa ls dkSu-lk cSad eksgEen ;wuql us LFkkfir fd;k \ 1

(A) eksgEen ;wuwl cSad (B) xzkeh.k fodkl cSad
(C) xk¡o fodkl cSad (D) xzkeh.k cSad
Which Bank was established by Muhd. Yunus ?

(A) Muhd. Yunus Bank (B) Grameen Vikas Bank

(C) Village Development Bank (D) Grameen Bank

19. ^lapkj* 'kCn ewy :i ls nks ySfVu 'kCnksa ls cuk gSA mu nks 'kCnksa ds uke fy[ksaA 1

The roots of the word 'communication' can be traced in the two latin words.
Write the names of these two words.

20. Mªkboj vçksp gS % 1
(A) Hkzfer (B) /khjs fu.kZ; ysuk
(C) QksdLM ,.M MkbjsDV (D) dkjZokbZ mUeq[k ugha
Driver's approach is :
(A) Confused (B) Slowing decision making
(C) Focused and direct (D) Not action oriented

21. lgdfeZ;ksa dks pquk ugha tk ldrkA ¼lgh ;k xyr½ 1

Colleagues cannot be chosen. (True or False)

5532 P. T. O.

(6) 5532
22. ,d O;olk; ds vfLrRo ds lkFk dYiuk ugha dh tk ldrh % 1

(A) fcuk nykyksa ds (B) fcuk nksLrksa ds
(C) fcuk xzkgdksa ds (D) mijksDr esa ls dksbZ ugha
Survival of a business cannot be imagined with :

(A) No brokers (B) No friends
(C) No customers (D) None of the above

23. xzkgd ds -------------- dks O;fDrxr :i ls ysus dh vko';drk ugha gSA ¼[kkyh LFkku Hkjsa½ 1

There is no need to take customers ……………… personally. (Fill in the blank)

24. xzkgd fu"Bk çkIr djus ds fy, vYi fopyu Lohdkj djus ds fy, rS;kj jguk pkfg,A 1

¼lgh ;k xyr½
Be ready to accept minor deviations in order gain customer loyalty.
(True or False)

25. ,d collaborative team esa y{; vkSj òksr gksrs gSa % 1
(A) lk>k ugha gksrs
(B) lk>k gksrs gSa
(C) y{; o miyC/krk ds òksr esa dksbZ lEcU/k ugha
(D) mijksDr esa ls dksbZ ugha
In a collaborative team, goals and resources are :
(A) Are not shared
(B) Are shared
(C) No connection between goals and availability of resources
(D) None of the above

(7) 5532

26. dkSu-ls esU;qvy dh :ijs[kk rS;kj djus vkSj lgh ek;us esa lsV gksus dh Hkfo";ok.kh dh xbZ gS ftls
ykxw O;ogkj ekuk tk;sxk % 1
(A) v[kaMrk esU;qvy (B) uSfrd esU;qvy
(C) ,dkm.V esU;qvy (D) mijksDr lHkh
Which manual is predicted to outline and truly set out what will be deemed to
be applicable behaviour ?
(A) Integrity manual (B) Ethics manual
(C) Account manual (D) All of the above

27. cSad dk fpëk vkSj ykHk-gkfu [kkrs ds lkFk vU; oS/kkfud nLrkost cSad dh lgh vkfFkZd fLFkfr çLrqr
djrs gSaA ¼lgh ;k xyr½ 1

Bank's balance sheet and profit and loss accounts along with other statutory
disclosures must reflect the true scenario of banks. (True or False)

28. ---------------- ds ewy fl)kar ls gVdj lQyrk muds deZpkfj;ksa vkSj xzkgdksa esa dksbZ HksnHkko ugha
djrh gSA ¼[kkyh LFkku Hkjsa½ 1
Departing from the basic principle of …………... the success do not over
discriminate among their employees and customers. (Fill in the blanks)

29. fuEu esa dkSu-lk uohuhdj.k ÅtkZ dk òksr gS \ 1
(A) ydM+h (B) isVªksy
(C) dks;yk (D) lkSj ÅtkZ
Which of the following sources of energy is from a renewable source ?
(A) Wood (B) Petrol
(C) Coals (D) Solar energy

30. fofHkUu LFkkuksa esa ,d ;k dbZ O;fDr;ksa ds lkFk 'kh?kzrk ls lapkj djus ds fy, vki dkSu-lh lapkj fof/k
dk ç;ksx djsaxs \ 1

Communicate quickly with one or many individuals in various location, which
method of communication will you use ?

5532 P. T. O.

(8) 5532

31. fuEufyf[kr esa ekSf[kd lapkj dk mnkgj.k gS % 1

(A) lekpkj-i= (B) Qksu dkWy
(C) bZ-esy (D) i=
Which of the following is an example of oral communication ?

(A) News-papers (B) Phone Call
(C) E-mail (D) Letters

32. 7% lapkj 'kCnksa ds ç;ksx ls gksrk gSA xyr½½
¼lgh ;k xyr 1

7% communication is done using words. (True or False)

S