HBSE Class 10 Question Paper 2022 Banking & Financial Services

CLASS : 10th (Secondary) Code No. 5531
Series : Sec. April/2021
Roll No.

BANKING & FINANCIAL SERVICES
National Skills Qualification Framework (NSQF)
Level – 2
[ Hindi and English Medium ]
(Only for Fresh/Re-appear Candidates)

Time allowed : 2 21 hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 8 rFkk iz'u 36 gSaA
Please make sure that the printed pages in this question paper are 8 in number and
it contains 36 questions.
• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA
The Code No. on the right side of the question paper should be written by the
candidate on the front page of the answer-book.
• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.
• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A
Don’t leave blank page/pages in your answer-book.
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the question paper.
• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

5531 P. T. O.

(2) 5531
uksV % (i) lHkh iz'uksa ds mÙkj nhft,A
Attempt all questions.
(ii) izR;sd iz'u ds vad muds lkeus n'kkZ;s x, gSaA
Marks of each question are indicated against them.
(iii) iz'uksa ds mÙkj muds vadkuqlkj nhft,A
Answer the questions according to their marks.

[ fucU/kkRed iz'u ]
[ Essay Type Questions ]

1. lw{e&foÙk ds vUrxZr laxzg.k izfØ;k dk o.kZu dhft,A 6
Explain the collection process under microfinance.
vFkok
vFkok
OR
miHkksDrk dh foÙkh; fLFkfr ds fu/kkZj.k ds fy, cSad }kjk mBk, tkus okys dneksa dk o.kZu djsaA
Explain the steps taken by the Microfinance executive for assessing the
financial soundness of a customer.

2. lw{e&foÙk eas miHkksDrk lsok o bldh Hkwfedk dk mYys[k dhft,A 6
Discuss customer service and its role in microfinance.
vFkok
OR
foØ;ksijkUr lsok,¡ D;ksa egÙoiw.kZ gSa \
Why post-sale services are important ?

[ y?kq mÙkjh; iz'u ]
[ Short Answer Type Questions ]

3. izHkko'kkyh lEizs"k.k D;k gS \ o.kZu dhft,A 3
What is effective communication ? Explain.

(3) 5531

4. ck;ksesfVªd tk¡p ls D;k vfHkizk; gS \ 3
What is meant by Biometric Verification ?

5. lw{e&foÙk ds ckjs miHkksDrk lykg ij uksV fyf[k,A 3
Write a note on "Advising Customers about microfinance".

6. O;fDrxr izLrqrhdj.k ds rhu dkjd crkb,A 3
State three factors of Personal Presentation.

[ vfry?kq
vfry?kq mÙkjh; iz'u ]
[ Very Short Answer Type Questions ]

7. n`'; lEizs"k.k D;k gS \ 2
What is Visual Communication ?

8. ckj&ckj vkus okys loky D;k b'kkjk djrs gSa \ 2
What do the repetitive queries indicate ?

9. lfØ; Jo.k ls D;k vfHkizk; gS \ 2
What is meant by active listening ?

10. lkaLd`frd laosnu'khyrk D;k gS \ 2
What is cultural sensitivity ?

11. lkSE; miHkksDrk dkSu gS \ 2
Who is a amiable customer ?

12. lg;ksx ls D;k vfHkizk; gS \ 2
What is the collaboration ?

5531 P. T. O.

(4) 5531
[ oLrqfu"B iz'u ]
[ Objective Type Questions ]

13. eksgEen ;wuql us fdl cSad dks LFkkfir fd;k \ 1
(A) xzkeh.k cSad
(B) xzkeh.k fodkl cSad
(C) eksgEen ;wuql cSad
(D) buesa ls dksbZ ugha
Which Bank was established by Mhd. Yunus ?
(A) Grameen Bank
(B) Grameen Vikas Bank
(C) Mhd. Yunus Bank

14. fuEu okD; esa Verb dks igpkfu, % 1
"She bought a bicycle for her son."
Identify the verb in the following sentence :

15. fuEu esa ls dkSu&lk ck;ksesfVªd tk¡p dk ykHk gS % 1
(A) le; dh cpr
(B) rhoz dk;Ziz.kkyh
(C) ikjnf'kZrk
(D) mijksDr lHkh
Which of the following is a benefit of biometric verification ?
(A) Saving of time
(B) Fast working
(C) Transparency
(D) All of the above

(5) 5531
16. ^gko&Hkko dks vPNh izdkj ls u ns[k ikuk* fdl izdkj dh lUns'kokgu #dkoV gS % 1
(A) HkkSfrd vojks/k
(B) laxBukRed vojks/k
(C) Hkk"kk vojks/k
(D) buesa ls dksbZ ugha
'Not being able to see gestures' is which type of communication barrier :
(A) Physical barrier
(B) Organisational barrier
(C) Linguistic barrier
(D) None of the above

17. [;kfr fdl izdkj dh lEifÙk gS \ 1
(A) pkyw lEifÙk
(B) vn`'; lEifÙk
(C) LFkk;h lEifÙk
(D) vn`'; LFkk;h lEifÙk
Goodwill is which kind of Asset ?
(A) Current Asset
(B) Intangible Asset
(C) Fixed Asset
(D) Intangible Fixed Asset

18. fuEu okD; esa dÙkkZ dks igpkfu, % 1
"Ram is reading a book."
Identify the subject in the following sentence :

19. miHkksDrk vuqlwph ;k=k D;k gS \ 1
What is scheduling a customer visit ?

5531 P. T. O.

(6) 5531

20. MFI dk iw.kZ :i fyf[k,A 1
Complete the abbreviation MFI.

21. vkRe izcU/ku dks ............. Hkh dgk tkrk gSA ¼fjDr LFkku dh iwfrZ djs½a 1
Self management also reffered to ............. . (Fill in the blank)

22. lw{e&foÙk dEiuh ds }kjk nh xbZ lsokvksa dks ............. dgk tkrk gSA ¼fjDr LFkku dh iwfrZ djs½a 1
The services offered by a microfinance company are called ............. .
(Fill in the blank)

23. ruko izcU/ku dk dksbZ ,d ykHk crkb,A 1
State any one benefit of stress management.

24. fdlh loky dk ckj&ckj vkuk fdl vksj bafxr djrk gS \ 1

(A) izHkko'kkyh lEizs"k.k dk vHkko
(B) lw{e&foÙk dk;Zdkjh ds Lrj ij Kku dk vUrj
(C) nksukas (A) rFkk (B)
(D) buesa ls dksbZ ugha
A query being received repeatedly from a customer indicates :
(A) Lack of effective communication
(B) Knowledge gap on the part of microfinance executive
(C) Both (A) and (B)

25. vkRe&'kfDr (Self-strength) dk ,d mnkgj.k nhft,A 1
Give one example of Self-strength.

26. vkUrfjd izsj.kk dk ,d mnkgj.k nhft,A 1
Give one example of Internal Motivation.

(7) 5531
27. lw{e&foÙk dk mn~xe fdl ns'k eas gqvk \ 1
(A) ;w0,l0,0 (B) Hkkjr
(C) fczVsu (D) ckaXykns'k
Origin of microfinance is from which country ?
(A) USA (B) India
(C) Britain (D) Bangladesh

28. cSad le>kSrs dh vkKk ............. lky ds ckn nsrk gSA ¼fjDr LFkku dh iwfrZ djs½a 1
Bank may allow the settlement only after a certain period, say ............. year.
(Fill in the blank)

29. thou chek eas fdlh O;fDr dk ............. ls lEcfU/kr chek ogu gksrk gSA ¼fjDr LFkku dh iwfrZ djsa½ 1
Life Insurance covers the risk of losing ............. of a person. (Fill in the blank)

30. udnh laxzg.k fdrus cts ls igys tek djkuk gksrk gS \ 1

The collected cash must be deposited before :
(A) 4 p.m. (B) 5 a.m.
(C) 5 p.m. (D) 6 p.m.

31. vifyf[kr djuk ............... gSA 1

(A) vFkZ'kkL= 'kCnkoyh
(B) ys[kkadu 'kCnkoyh
(C) cSafdax 'kCnkoyh
(D) buesa ls dksbZ ugha
Basically write off is an ............... .
(A) Economics term
(B) Accounting term
(C) Banking term

5531 P. T. O.

(8) 5531
32. nks"kh xzkgd dh izfof"V fdl jftLVj eas gksrh gS \ 1
(A) xzkgd jftLVj
(B) nks"kh jftLVj
(C) tek jftLVj
(D) buesa ls dksbZ ugha
Name of delinquent client is entered in which register ?
(A) Client register
(B) Delinquency register
(C) Deposit register

33. foÙkh; lekos'ku dk mnkgj.k nhft,A 1
Give example of financial inclusion.

34. vkRefuHkZj Hkkjr ;kstuk dc ykxw gqbZ \ 1
On which date Atmanirbhar Bharat Yojana implemented ?

35. D.B.T. dk iwjk :i fyf[k,A 1
Write full form of D.B.T.

36. 'kkfCnd lUns'kokgu dk ,d mnkgj.k nhft,A 1
Give one example of Verbal Communication.

S