HBSE Class 10 Question Paper 2022 Retail

CLASS : 10th (Secondary) Code No. 5526
Series : Sec. April/2021
Roll No.

RETAIL
National Skills Qualification Framework (NSQF)
[ Hindi and English Medium ]
Level – 2
(Only for Fresh/Re-appear Candidates)
Time allowed : 2 12 hours ] [ Maximum Marks : 60

• Ñi;k tk¡p dj ysa fd bl iz'u-i= esa eqfnzr i`"B 8 rFkk iz'u 42 gSaA
Please make sure that the printed pages in this question paper are 8 in number and
it contains 42 questions.
• iz'u-i= esa nkfgus gkFk dh vksj fn;s x;s dksM uEcj dks Nk= mÙkj-iqfLrdk ds eq[;-i`"B ij fy[ksaA
The Code No. on the right side of the question paper should be written by the
candidate on the front page of the answer-book.
• Ñi;k iz'u dk mÙkj fy[kuk 'kq: djus ls igys] iz'u dk Øekad vo'; fy[ksaA
Before beginning to answer a question, its Serial Number must be written.
• mÙkj-iqfLrdk ds chp esa [kkyh iUuk / iUus u NksMsa+A
Don’t leave blank page/pages in your answer-book.
• mÙkj-iqfLrdk ds vfrfjDr dksbZ vU; 'khV ugha feysxhA vr% vko';drkuqlkj gh fy[ksa vkSj fy[kk mÙkj u
dkVsaA
Except answer-book, no extra sheet will be given. Write to the point and do not
strike the written answer.
• ijh{kkFkhZ viuk jksy ua0 iz'u&i= ij vo'; fy[ksaA
Candidates must write their Roll Number on the question paper.
• d`i;k iz'uksa dk mÙkj nsus lss iwoZ ;g lqfuf'pr dj ysa fd iz'u-i= iw.kZ o lgh gS] ijh{kk ds mijkUr bl
lEcU/k esa dksbZ Hkh nkok Lohdkj ugha fd;k tk;sxkA
Before answering the questions, ensure that you have been supplied the correct and
complete question paper, no claim in this regard, will be entertained after
examination.

5526 P.T.O.

(2) 5526
uksV % iz'u la[;k 1 o 2 esa vkUrfjd NwV miyC/k gSA 'ks"k lHkh iz'u vfuok;Z gSaA izR;sd iz'u ds vad mlds
lkeus fn, x, gSa rFkk vkids mÙkj vadkuqlkj gksus pkfg,A
Internal choice is available in Question No. 1 and 2. Rest questions are
compulsory. Marks are indicated against each question and your answers
should be according to the marks allotted to each question.

[ fuca/kkRed iz'u ]

[ Essay Type Questions ]

1. fjVsy ifjogu ds fofHkUu rjhds fyf[k,A blds dksbZ rhu mn~ns'; crkb,A 3+3

Write various modes of retail transport. State any three objectives of its.

vFkok
OR

[kqnjk ifjogu ls tqM+h dksbZ N% leL;k,¡ crkb,A 6

State any six problems associated with retail transport.

2. fjVsy LVksj esa dksbZ Hkh N% laHkkfor nq?kZVuk vkSj vkikr fLFkfr;ksa dh igpku dhft,A 6

Identify any six potential accidents and emergencies in a retail store.

vFkok
OR

^,d lQkbZ vuqlwph ;kstuk* ij uksV fyf[k,A 6

Write note on 'Plan a Cleaning Schedule'.

(3) 5526

[ y?kq mÙkjkRed iz'u ]

[ Short Answer Type Questions ]

3. dksbZ rhu eq[; fjVsy ifjpkyu fyf[k,A 3

Write any three main retail operations.

4. fjVsy esa gkse fMyhojh izfØ;k fyf[k,A 3

Write process of Home Delivery in retail.

5. Hkfo"; esa pksV dks jksdus ds fy, [kqnjk uhfr vkSj izfØ;k dh laf{kIr O;k[;k dhft,A 3

Explain briefly retailer policy and procedure for preventing future injury.

6. fjVsfyax esa y{; gkfly djus ds fy, Vhe ds dksbZ rhu egÙo fyf[k,A 3

Write any three importance of team to achieve targets in retailing.

[ vfr y?kq mÙkjkRed iz'u ]

[ Very Short Answer Type Questions ]

7. lkexzh gSaMfyax dh rhu xfrfof/k;ksa ds uke fyf[k,A 1

Write name of three activities of material handling.

8. LVkWd fu;a=.k iz.kkyh esa LVkWd ewY;kadu D;k gS \ 1

What is stock evaluation in stock control system ?

9. ^ekl ekdsZV* D;k gS \ 1

What is 'Mass Market' ?

5526 P.T.O.

(4) 5526

10. LVksj lapkyu lgk;d dk dksbZ ,d dÙkZO; fyf[k,A 1

Write any one duty of store operation assistant.

11. yksfMax@vuyksfMax dh dksbZ ,d vPNh ifjikVh ¼dk;Z iz.kkyh½ dk uke fyf[k,A 1

Write name of any good practice of loading and unloading.

12. yksfMax D;k gS \ 1

What is Loading ?

13. fjVsfyax esa ^mBkbZfxjh* dks jksdus dk dksbZ ,d fcUnq fyf[k,A 1

Write any one point of preventing 'Shoplifting' in Retailing.

14. dk;Z LFky ij fgalk dks ifjHkkf"kr dhft,A 1

Define violence at workplace.

15. LVksj esa fyf¶Vax dk;Z D;k gS \ 1

What is Lifting function in Retail Store ?

16. fn'kk funsZ'kksa ,oe~ funsZ'kksa ds vuqlkj midj.kksa ls eky mBkus ,oe~ laHkkyus dk dksbZ ,d ykHk fyf[k,A 1
Write any one advantage of lifting and handling by equipments of goods as per
guidelines and instructions.

17. ^laxBu dh ewY; iz.kkyh* ij dksbZ ,d rF; fyf[k,A 1

Write any one point on 'Value System of Organization'.

18. y{; dh dksbZ ,d fo'ks"krk fyf[k,A 1

Write any one feature of Goal.

(5) 5526

19. ^Vhe ds y{;ksa* esa ls dksbZ ,d IokWbaV fyf[k,A 1

Write any one point of 'Team Targets'.

20. y{; fu/kkZfjr djus dk dksbZ ,d òksr fyf[k,A 1

Write any one source for setting goal.

21. Vhe ds eukscy dks cuk, j[kus ds fdlh ,d rF; dks fyf[k,A 1

Write any one point of maintaining team morale.

22. izHkkoh lapkj dh fdlh ,d ck/kk dks fyf[k,A 1

Write any one barrier to effective communication.

23. ruko izca/k D;k gS \ 1

What is Stress Management ?

24. vius dEI;wVj dh ns[kHkky dh dksbZ Hkh ,d fVi fyf[k,A 1

Write any one tip to take care of your computer.

25. m|eh ds fdlh ,d dk;Z dks fyf[k,A 1

Write any one function of an entrepreneur.

26. lrr fodkl D;k gS \ 1

What is sustainable development ?

5526 P.T.O.

(6) 5526
[ oLrqfu"B iz'u ]
[ Objective Type Questions ]

27. {kfr fjVsy LVksj esa cgqr nqyHkZ ?kVuk gSA lR; @ vlR; 1
Damage is very rare phenomena in retail store. True / False

28. LVkWd dks fu;af=r djus dh iz.kkyh gS % 1
(A) bdkbZ fu;a=.k (B) foÙkh; fu;a=.k
(C) fefJr fu;a=.k (D) mijksDr lHkh
The system of controlling stock is :
(A) Unit Control (B) Financial Control
(C) Combination Control (D) All of the above

29. fjVsyj dk eq[; dk;Z vfUre xzkgdksa ls lkeku [kjhnuk gSA lR; @ vlR; 1
The main function of retailer is to buy goods from final customer. True / False

30. xzkgd ds lkFk lger le; ij lkeku igq¡pkuk fjVsy foØsrk dk dÙkZO; ugha gSA lR; @ vlR; 1
It is not the duty of retailer to deliver goods on agreed time with customers.
True / False

31. izR;sd fjVsyj dks LokLF; vkSj lqj{kk tksf[keksa dks de djus ds fy, dEiuh dh izfØ;k vkSj dkuwuh
vko';drkvksa dk ikyu djuk pkfg,A lR; @ vlR; 1
Every retailer should follow the company procedure and legal requirements for
reducing health and safety risks. True / False

32. fjVsy LVksj esa eky dks mBkus vkSj laHkkyus tSlh dqN cqfu;knh ,oe~ egÙoiw.kZ xfrfof/k;k¡ gSaA 1
lR; @ vlR;
Retail store engaged with some basic activities like lifting and handling goods
are most important activities. True / False

(7) 5526

33. ifjpkyu esa fjVsy LVksj dh lqj{kk ds [krjs % 1

(A) mBkuk vkSj ys tkuk (B) fQlyuk] yM+[kM+kuk vkSj fxj tkuk
(C) nksuksa (A) vkSj (B) (D) mijksDr esa ls dksbZ ugha
The protection threats of retail store in operating :

(A) Lifting and Carrying (B) Slips, trips and falls

(C) Both (A) & (B) (D) None of the above

34. Vhe-odZ O;olk; dk ,d egÙoiw.kZ fgLlk gSA lR; @ vlR; 1
Teamwork is a crucial part of business. True / False

35. Vhe-odZ esa] O;fDr;ksa dk lewg ,d-nwljs ds lkFk vyx ls laokn djrk gSA lR; @ vlR; 1
In teamwork group of individuals communicate with each other separately.

True / False

36. ^ewY;ksa dk lapkj* vkUrfjd ,oe~ ckgjh nksuksa rjg ls egÙoiw.kZ gSA lR; @ vlR; 1
Communication of values is important both internally and externally.

True / False

37. Vhe ds y{;ksa dk vk/kkj gS % 1

(A) dEiuh dk y{; (B) xzkgdksa dk y{;
(C) nksuksa (A) vkSj (B) (D) mijksDr esa ls dksbZ ugha
Team targets are based on the :

(A) Goal of the company (B) Goal of the customers

(C) Both (A) & (B) (D) None of the above

5526 P.T.O.

(8) 5526

38. fuEu esa ls dkSu-lk lapkj izfØ;k pØ ds vUrxZr lapkj dk ,d rÙo ugha gS \ 1
(A) pSuy (B) izkIrdÙkkZ
(C) izs"kd (D) le;
Which of the following is not an element of communication with in the
communication process cycle ?
(A) Channel (B) Receiver
(C) Sender (D) Time

39. fuEu esa ls dkSu-lh izsj.kk dh izdkj gS \ 1
(A) vkUrfjd (B) e/;orhZ
(C) O;kid (D) mijksDr lHkh
Which of the following are type of motivation ?
(A) Internal (B) Intermediate
(C) Extensive (D) All of the above

40. CTRL, SHIFT, SPACEBAR, ALT, CAPS LOCK vkSj TAB fo'ks"k fu;U=.k ^dht* gSA 1
lR; @ vlR;
CTRL, SHIFT, SPACEBAR, ALT, CAPS LOCK and TAB are special control keys.
True / False

41. m|eh vius dk;ksZa dh ftEesokjh dHkh ugha ysrk gSA lR; @ vlR; 1
Entrepreneur never takes responsibility for their actions. True / False

42. c<+rh tula[;k vkSj fodkl ds dkj.k izkÑfrd lalk/kuksa dh [kir esa o`f) gqbZ gSA lR; @ vlR; 1
Increasing population and development has led to the increase in consumption
of natural resources. True / False

S