CBSE Class 10 Introduction to Tourism Question Paper 2020

H$moS> Z§.
Code No. 93
amob Z§. narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð
Roll No. >na Adí` {bIo§ &
Candidates must write the Code on the
title page of the answer-book.

ZmoQ> NOTE
(I) H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV (I) Please check that this question
n¥ð> 11 h¢ & paper contains 11 printed pages.

(II) àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS (II) Code number given on the right
>Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na hand side of the question paper
{bI| & should be written on the title page of
the answer-book by the candidate.
(III) H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| (III) Please check that this question
>39 àíZ h¢ & paper contains 39 questions.
(IV) H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go (IV) Please write down the Serial
nhbo, CÎma-nwpñVH$m _| àíZ H$m H«$_m§H$ Number of the question in the
Adí` {bI| & answer-book before attempting it.
(V) Bg àíZ-nÌ H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m (V) 15 minute time has been allotted to
g_` {X`m J`m h¡ & àíZ-nÌ H$m {dVaU read this question paper. The
nydm©• _| 10.15 ~Oo {H$`m OmEJm & question paper will be distributed
10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db at 10.15 a.m. From 10.15 a.m. to
10.30 a.m., the students will read the
àíZ-nÌ H$mo n‹T>|Jo Am¡a Bg Ad{Y Ho$ Xm¡amZ question paper only and will not
do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo & write any answer on the
answer-book during this period.

n`©Q>Z – n[aM`
INTRODUCTION TO TOURISM

{ZYm©[aV g_` : 2 KÊQ>o A{YH$V_ A§H$ : 50
Time allowed : 2 hours Maximum Marks : 50

.93 1 P.T.O.

gm_mÝ` {ZX}e :
{ZåZ{b{IV {ZX}em| H$mo ~hþV gmdYmZr go n{‹T>E Am¡a CZH$m g™Vr go nmbZ H$s{OE :
(a) Bg àíZ-nÌ _| Xmo IÊS> h¢ — IÊS> H$ … amoµOJma H$m¡eb Am¡a IÊS> I … {df` H$m¡eb &
(b) IÊS> H$ … amoµOJma H$m¡eb (10 A§H$)
(i) {XE JE 6 àíZm| _| go {H$Ýht 4 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ 1 A§H$ H$m h¡ &
(ii) {XE JE 5 àíZm| _| go {H$Ýht 3 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ 2 A§H$ H$m h¡ &
(c) IÊS> I … {df` H$m¡eb (40 A§H$)
(i) {XE JE 12 àíZm| _| go {H$Ýht 10 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ 1 A§H$ H$m h¡ &
(ii) {XE JE 6 àíZm| _| go {H$Ýht 4 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ 2 A§H$ H$m h¡ &
(iii) {XE JE 6 àíZm| _| go {H$Ýht 4 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ 3 A§H$ H$m h¡ &
(iv) {XE JE 4 àíZm| _| go {H$Ýht 2 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ 5 A§H$ H$m h¡ &
(d) Bg àíZ-nÌ _| 39 àíZ em{_b h¢ {OZ_| go 27 àíZm| Ho$ CÎma XoZo h¢ &
(e) g^r àíZm| Ho$ {deof ^mJ /IÊS> H$mo ghr H«$_ _| H$s{OE &
(f) A{YH$V_ g_` 2 K§Q>o h¡ &
IÊS> H$
(amoµOJma H$m¡eb) 10 A§H$
{XE JE 6 àíZm| ‘| go {H$Ýht 4 àíZm| Ho$ CÎma Xr{OE & à˶oH$ àíZ 1 A§H$ H$m h¡ & 14=4
1. {ZåZ{b{IV _| go H$m¡Z-gm gH$mamË_H$ Adm{MH$ g§àofU (non-verbal communication)
h¡ ? 1
(A) Ñ‹T>Vm (firm) go hmW {_bmZm
(B) dº$m H$s Am±Im| _| XoIH$a ~mV H$aZm
(C) ñnîQ> ^mfm (clear speech) H$m à`moJ H$aZm
(D) Cn`w©º$ g^r
2. B§Q>aOoŠeZ ‘Wow’ Ûmam A{^ì`º$ g§doJ Š`m h¡ ? 1
(A) XX©
(B) àe§gm
(C) ZmamµOJr
(D) AmíM`©
3. CONECT _m°S>b H$m Cn`moJ ___________ ~ZmZo Ho$ {bE hmoVm h¡ & 1
(A) ZoQ>d{Hª$J H$m¡eb (networking skills)
(B) ~mVMrV H$m¡eb (negotiation skills)
(C) {dnUZ H$m¡eb (marketing skills)
(D) gm¡Xo~mOr H$m¡eb (bargaining skills)
.93 2

General Instructions :
Read the following instructions very carefully and strictly follow them :
(a) This question paper consists of two sections viz. Section A : Employability
Skills and Section B : Subject Skills.
(b) Section A : Employability Skills (10 Marks)
(i) Answer any 4 questions out of the given 6 questions of 1 mark each.
(ii) Answer any 3 questions out of the given 5 questions of 2 marks each.
(c) Section B : Subject Skills (40 Marks)
(i) Answer any 10 questions out of the given 12 questions of 1 mark each.
(ii) Answer any 4 questions out of the given 6 questions of 2 marks each.
(iii) Answer any 4 questions out of the given 6 questions of 3 marks each.
(iv) Answer any 2 questions out of the given 4 questions of 5 marks each.
(d) This question paper contains 39 questions out of which 27 questions are to be
answered.
(e) All questions of a particular part/section must be attempted in the correct
order.
(f) The maximum time allowed is 2 hours.

SECTION A
(Employability Skills) 10 Marks

Answer any 4 questions out of the given 6 questions of 1 mark each. 14=4
1. Which of the following is a positive non-verbal communication ? 1
(A) A firm handshake
(B) Looking into the eyes of the speaker
(C) Clear speech
(D) All of the above
2. What emotion is expressed by the interjection ‘Wow’ ? 1
(A) Pain
(B) Appreciation
(C) Anger
(D) Surprise
3. CONECT model is used for building 1
(A) networking skills
(B) negotiation skills
(C) marketing skills
(D) bargaining skills

.93 3 P.T.O.

4. eãXm| H$s JUZm, n¥îR> g§»`m VWm ñQ>mBb (style), Am{X H$m {ddaU H$hm± nm`m OmVm h¡ ? 1
(A) Qy>b ~ma (Tool Bar)
(B) _oZy ~ma (Menu Bar)
(C) ñQ>oQ>g ~ma (Status Bar)
(D) Q>mñH$ ~ma (Task Bar)
5. AnZo J«mhH$m| H$mo ^br àH$ma go g_PZo Ho$ {bE CÚ_r Ûmam {ZåZ{b{IV _| go Š`m à`wº$
{H$`m OmVm h¡ ? 1
(A) J«mhH$ H$s Amdí`H$VmE±
(B) pñW{V-{ZYm©aU
(C) J«mhH$m| H$m gd}jU
(D) Cn`w©º$ g^r
6. {ZåZ{b{IV _| go H$m¡Z-go ^maV Ho$ g§K amÁ`-joÌ (Union Territory) Zo g~go nhbo
100 à{VeV gm¡a D$Om© H$m à`moJ àmaå^ {H$`m ? 1
(A) Xrd
(B) nmoÊS>rMoar
(C) MÊS>rJ‹T>
(D) N>ÎmrgJ‹T>
{XE JE 5 àíZm| ‘| go {H$Ýht 3 àíZm| Ho$ CÎma Xr{OE & à˶oH$ àíZ 2 A§H$ H$m h¡ & 23=6
7. AnZr AÀN>mB`m| d H${_`m| H$mo nm±M dmŠ`m| _| COmJa H$s{OE & 2
8. Q>r_ _| H$m`© H$aZo Ho$ Xmo bm^ ~VmBE & 2
9. S>m°Š`y_oÝQ> H$mo H$Q> (cut) Ed§ noñQ> (paste) H$aZo Ho$ {bE Amn {H$g em°Q>© H$Q> H$s (short
cut key) H$m à`moJ H$a|Jo ? 2
10. n`©Q>Z CÚmoJ Ho$ Xmo ì`mnm[aH$ H$m`m] H$s gyMr ~ZmBE & 2
11. Eogo Xmo H$m`© Omo Amn h[aV dmVmdaU (green environment) Ho$ àgma Ho$ {bE H$aZm
Mmh|Jo & 2
IÊS> I
({df¶ H$m¡eb) 40 A§H$

{XE JE 12 àíZm| ‘| go {H$Ýht 10 àíZm| Ho$ CÎma Xr{OE & à˶oH$ àíZ 1 A§H$ H$m h¡ & 110=10
12. {ZåZ{b{IV _| go H$m¡Z-gm ghr Am°{\$g E{Q>ŠdoQ> (office etiquette) B§{JV H$aVm h¡ ? 1
(A) g_` H$s nm~ÝXr (Punctuality)
(B) Z_«Vm (Politeness)
(C) bMrbmnZ (Flexibility)
(D) Cn`w©º$ g^r
.93 4

4. Where are details like word count, page number and style found ? 1
(A) Tool Bar
(B) Menu Bar
(C) Status Bar
(D) Task Bar
5. Which of the following is used by entrepreneurs to understand their
customers ? 1
(A) Customer needs
(B) Positioning
(C) Customer survey
(D) All of the above
6. Which Union Territory of India was the first to switch to 100% solar
energy ? 1
(A) Diu
(B) Pondicherry
(C) Chandigarh
(D) Chhattisgarh
Answer any 3 questions out of the given 5 questions of 2 marks each. 23=6
7. Write five sentences about yourself emphasising your strengths and
weaknesses. 2
8. What are two advantages of doing teamwork ? 2
9. Which short cut key will you use to cut and paste a document ? 2
10. List two business activities in the tourism industry which are based
inside the hotel. 2
11. State two activities you would like to undertake to promote green
environment. 2
SECTION B
(Subject Skills) 40 Marks
Answer any 10 questions out of the given 12 questions of 1 mark each. 110=10
12. Which of the following indicates proper office etiquette ? 1
(A) Punctuality
(B) Politeness
(C) Flexibility
(D) All of the above
.93 5 P.T.O.

13. {ZåZ{b{IV _| go hmoQ>b _| n`©Q>H$m| H$mo {H$ggo g~go A{YH$ àgÞVm {_boJr ? 1
(A) H$_©Mm[a`m| H$m godm Ho$ à{V gH$mamË_H$ ad¡`m
(B) hmoQ>b H$s bm°~r (lobby) _| _h±Jm d gwÝXa gmO-gm_mZ (furniture)
(C) hmoQ>b Ho$ H$_am| _| {dXoer JbrMo (carpets)
(D) H$_am| _| MH$mMm¢Y H$aZo dmbr amoeZr
14. ‘{eîQ>mMma’ H$s n[a^mfm _| {Z{hV h¡ g^r Ho$ à{V AmXa d AÀN>m _____________ {Ogo
h_ g_mO (society) _| àX{e©V H$aVo h¢ & 1
(A) ì`{º$Ëd
(B) ^mfm
(C) AmMaU
(D) AmgZ (Posture)
15. {H$gr Ym{_©H$ ñWb Ho$ ^«_U Ho$ g_` H¡$gr nmoemH$ nhZZr Mm{hE, n`©Q>H$m| H$mo BgH$s
OmZH$mar {H$g n`©Q>Z Ho$ A§VJ©V Xr OmVr h¡ ? 1
(A) {Oå_oXma n`©Q>Z
(B) J«o (grey) n`©Q>Z
(C) Yw±Ybm n`©Q>Z
(D) h[aV n`©Q>Z
16. Aj` Hw$_ma H$mo hmoQ>b _| Eogm H$_am Mm{hE Omo M~yVao (Terrace) na pñWV hmo &
{ZåZ{b{IV _| go H$m¡Z-gm H$_am CgH$mo {X`m OmZm Mm{hE ? 1
(A) H$~mZm (Cabana)
(B) noÝQ>hmCg (Penthouse)
(C) gwBQ> (Suite)
(D) bZm` (Lanai)
17. n`©Q>H$m| H$s {ZOr OmZH$mar {ZåZ{b{IV _| go {H$g_| {bIr OmVr h¡ ? n`©Q>H$ Ho$ 1
(A) JoñQ> \$mo{b`mo (guest folio) _|
(B) dmD$Ma (voucher) _|
(C) {~b _|
(D) hdmB© OhmO Ho$ {Q>H$Q> _|
18. g_yh _| `mÌm H$aZo dmbm| Ho$ {bE {H$g eãX H$m Cn`moJ {H$`m OmVm h¡ ? 1
(A) FIT
(B) GIT
(C) PAX
(D) IBT
.93 6

13. Which of the following will make the tourist happiest in a hotel ? 1
(A) Positive serving attitude of employees
(B) Costly and beautiful furniture in the hotel lobby
(C) Imported carpets in the hotel rooms
(D) Bright lighting in the room
14. ‘Etiquette’ when defined means respect and good ____________ which we
project in our society. 1
(A) Personality
(B) Language
(C) Manners
(D) Posture
15. Under which tourism is the tourist informed about the way they are to be
dressed while visiting a religious place ? 1
(A) Responsible tourism
(B) Grey tourism
(C) Dark tourism
(D) Green tourism
16. Akshay Kumar wants a room in a hotel which is located on the terrace.
Which room out of the following should be given to him ? 1
(A) Cabana
(B) Penthouse
(C) Suite
(D) Lanai

17. Personal details of the tourists will be written in their ____________ . 1
(A) Guest folio
(B) Voucher
(C) Bill
(D) Air ticket

18. Which term is used for group travellers ? 1
(A) FIT
(B) GIT
(C) PAX
(D) IBT

.93 7 P.T.O.

19. ~a_yS>m ßbmZ _| Š`m CnbãY hmoVm h¡ ? 1
(A) H$_ao H$m {H$am`m + ZmíVm + Xmonha H$m ImZm/amV H$m ImZm
(B) H$_ao H$m {H$am`m + H$m°ÝQ>rZ¡ÝQ>b (continental) ZmíVm
(C) H$_ao H$m {H$am`m + A_o[aH$Z ZmíVm
(D) H$_ao H$m {H$am`m + VrZm| ^moOZ (ZmíVm, Xmonha H$m ^moOZ Am¡a amV H$m ^moOZ)
20. {ZåZ{b{IV _| go H$m¡Z-gr ~\©$ na hmoZo dmbr _Zmoa§OZmË_H$ {H«$`m h¡ ? 1
(A) ñZmo{H©$qbJ (Snorkelling)
(B) Q´>o{Š§H$J (Trekking)
(C) ñboqS>J (Sledding)
(D) ampâQ>¨J (Rafting)
21. H$m¡Z-gr `yZoñH$mo {díd {damgV ñWb (UNESCO World Heritage Site) CÎma àXoe _|
pñWV h¡ ? 1
(A) IOwamhmo Ho$ _pÝXam| H$m g_yh
(B) VmO_hb
(C) AOÝVm Ebmoam H$s Jw\$mE±
(D) gm±Mr ñVyn
22. {ZåZ{b{IV _| go H$m¡Z-gm ñ_maH$ {_ò H$m àVrH$ h¡ ? 1
(A) AmB\$b Q>m°da (Eiffel Tower)
(B) {JOm H$m _hmZ {nam{_S> (Great Pyramid of Giza)
(C) gm±Mr ñVyn (Sanchi Stupa)
(D) J«oQ> H¡${Z`Z (Great Canyon)
23. {H$g ñWmZ na ñH$sB§J (Skiing) H$s Om gH$Vr h¡ ? 1
(A) H$modb_ H$m g_wÐ VQ>
(B) O¡gb_oa
(C) Jwb_J©
(D) H$mbH$m
{XE JE 6 àíZm| ‘| go {H$Ýht 4 àíZm| Ho$ CÎma Xr{OE & à˶oH$ àíZ 2 A§H$ H$m h¡ & 24=8
24. gH$mamË_H$ A{^d¥{Îm Ho$ Mma bm^ ñnîQ> H$s{OE & 2
25. Q´>odb EO|Q> (Travel Agent) Ho$ {bE n`©Q>H$m| na AnZr gH$mamË_H$ nhbr N>mn N>mo‹S>Zo H$m
_hÎd ~VmBE & 2
26. Kaoby n`©Q>Z (domestic tourism) Š`m hmoVm h¡ VWm Bgo ~‹T>mdm Š`m| XoZm Mm{hE ? 2
27. NTO H$m nyam ê$n Š`m h¡ VWm BgH$m EH$ H$m`© ~VmBE & 2
.93 8

19. What is available in a Bermuda Plan ? 1
(A) Room Rent + Breakfast + Lunch/Dinner
(B) Room Rent + Continental Breakfast
(C) Room Rent + American Breakfast
(D) Room Rent + 3 Meals (Breakfast, Lunch and Dinner)
20. Which of the following is a snow-based recreational activity ? 1
(A) Snorkelling
(B) Trekking
(C) Sledding
(D) Rafting
21. Which UNESCO World Heritage Site is located in Uttar Pradesh ? 1
(A) Khajuraho Group of Temples
(B) Taj Mahal
(C) Ajanta and Ellora Caves
(D) Sanchi Stupa
22. Which of the following monuments is symbolic of Egypt ? 1
(A) Eiffel Tower
(B) Great Pyramid of Giza
(C) Sanchi Stupa
(D) Great Canyon
23. Skiing can be done at which place ? 1
(A) Kovalam beach
(B) Jaisalmer
(C) Gulmarg
(D) Kalka

Answer any 4 questions out of the given 6 questions of 2 marks each. 24=8
24. Bring out four benefits of having a positive attitude. 2
25. Why is it important for a travel agent to create a positive first impression
on tourists ? 2
26. What is domestic tourism and why should it be promoted ? 2
27. Expand NTO and state its one function. 2

.93 9 P.T.O.

28. ^maV H$s H$moB© Xmo H$_ {H$amE dmbr hdmB© H$ån{Z`m| (low cost airlines) H$m Zm_
~VmBE & 2
29. ^maV H$m JmoëS>Z Q´>mB©E|Jb (Golden Triangle) {H$go H$hVo h¢ VWm BgHo$ AÝVJ©V
H$m¡Z-H$m¡Z go ñWmZ {Z{hV h¢ ? 2
{XE JE 6 àíZm| ‘| go {H$Ýht 4 àíZm| Ho$ CÎma Xr{OE & à˶oH$ àíZ 3 A§H$ H$m h¡ & 34=12
30. ‘H$mBZo{gŠg’ (‘Kinesics’) Š`m hmoVm h¡ ? EH$ n`©Q>Z EO|Q> Ho$ {bE BgH$m kmZ {H$VZm
bm^H$mar hmoVm h¡ ? 3
31. EH$ n`©Q>Z ì`dgm`r Ho$ {bE n`©Q>Z gå~ÝYr OmZH$mar àmßV H$aZo Ho$ VrZ gmYZ H$m¡Z-H$m¡Z
go h¢ ? 3
32. H$m°ÝQ>rZ¡ÝQ>b ZmíVm (Continental breakfast) Š`m hmoVm h¡ ? 3
33. A§VJm©_r n`©Q>H$m| d ~{hJm©_r n`©Q>H$m| _| {^ÞVm ñnîQ> H$s{OE & 3
34. Ho$ab d CÎma àXoe Ho$ emñÌr` Z¥Ë` H$m¡Z-H$m¡Z go h¢ ? 3
35. {damgV (Heritage) d n`©Q>Z _| gå~ÝY ñWm{nV H$s{OE & 3

{XE JE 4 àíZm| ‘| go {H$Ýht 2 àíZm| Ho$ CÎma Xr{OE & à˶oH$ àíZ 5 A§H$ H$m h¡ & 52=10
36. ‘‘àË`oH$ ì`{º$ H$m ì`{º$Ëd A{ÛVr` hmoVm h¡ &’’ ì`{º$Ëd Ho$ A{ÛVr` hmoZo Ho$ H$maUm| H$m
CëboI H$s{OE & 5
37. n`©Q>Z Ho$ Am{W©H$ à^mdm| H$s ì`m»`m H$s{OE & 5
38. {dXoe `mÌm (International travel) Ho$ {bE H$m¡Z-go ànÌ (documents) Amdí`H$ h¢ ? 5
39. _mZd-{Z{_©V n`©Q>Z CËnmXm| (Man-made tourism products) H$m dJuH$aU CXmhaUm|
g{hV àñVwV H$s{OE & 5

.93 10

28. Name two low cost airlines of India. 2
29. What is the Golden Triangle of India ? Name the places covered by it. 2

Answer any 4 questions out of the given 6 questions of 3 marks each. 34=12
30. What is Kinesics ? How useful is this knowledge to a travel agent ? 3
31. Name three sources of tourism information which are of use to tourism
professionals. 3
32. What is a Continental breakfast ? 3
33. Bring out the difference between Inbound tourists and Outbound
tourists. 3
34. Enlist classical dances of Kerala and Uttar Pradesh. 3
35. Establish the linkage between heritage and tourism. 3

Answer any 2 questions out of the given 4 questions of 5 marks each. 52=10
36. ‘‘Every individual has a unique personality.’’ Elaborate the reasons for
uniqueness in a personality. 5
37. Explain the economic impact of tourism. 5
38. Which documents are required for international travel ? 5
39. Give classification of man-made tourism products with examples of each. 5

.93 11 P.T.O.