CBSE Class 10 Question Paper 2025 Front Office Operations

Series : HF1EG SET – 4

 . - 
Roll No. Q.P. Code 97
 -   -  -
    
Candidates must write the Q.P. Code on
the title page of the answer-book.

  
FRONT OFFICE OPERATIONS
  : 2    : 50
Time allowed : 2 hours Maximum Marks : 50

●       -    23  
● -        -    -  -   
●       -  21   
●         , -        
 
●  -     15        -     10.15 
   10.15   10.30     -       
 -      
● Please check that this question paper contains 23 printed pages.
● Q.P. Code given on the right hand side of the question paper should be
written on the title page of the answer-book by the candidate.
● Please check that this question paper contains 21 questions.
● Please write down the serial number of the question in the answer-
book at the given place before attempting it.
● 15 minute time has been allotted to read this question paper. The question
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the
candidates will read the question paper only and will not write any answer
on the answer-book during this period. ~

97 554 Page 1 of 24 P.T.O.

  :
(1)       
(2)  -     21   : -  - 
(3) -        -       
(4)   (5 + 16 =) 21   ,   2    ()  
(5 + 10 =) 15      

(5)                 
(6) - :     (24 )
(i)    5   
(ii)  /          
(iii)      
(iv)       
(7) - :     (26 )
(i)    16   
(ii)   10    
(iii)       
(iv)  /          

97 Page 2 of 24 ~

General Instructions :

(1) Please read the instructions carefully.

(2) This Question Paper consists of 21 questions in two sections : Section A
& Section B.

(3) Section A has Objective type questions whereas Section B contains
Subjective type questions.

(4) Out of the given (5 + 16 =) 21 questions, a candidate has to answer
(5 + 10 =) 15 questions in the allotted (maximum) time of 2 hours.

(5) All questions of a particular section must be attempted in the correct
order.

(6) Section A : Objective Type Questions (24 Marks)

(i) This section has 5 questions.

(ii) Marks allotted are mentioned against each question/part.

(iii) There is no negative marking.

(iv) Do as per the instructions given.

(7) Section B : Subjective Type Questions (26 Marks)

(i) This section has 16 questions.

(ii) A candidate has to do 10 questions.

(iii) Do as per the instructions given.

(iv) Marks allotted are mentioned against each question/part.

97 Page 3 of 24 ~ P.T.O.

 – 

(   )

1.      6     4     : 41=4

(i)      
     ? 1

(A)  (B) 

(C)  (D) 

(ii)           ? 1

(A)   (B)  

(C)   (D)   

(iii) ______        ,    

        1

(A)   (B)  

(C) - (D)  

(iv) ______        1

(A)  (B) 

(C)  (D) MS 

97 Page 4 of 24 ~

SECTION – A

(Objective Type Questions)

1. Answer any 4 out of the given 6 questions on Employability skills : 41=4

(i) Who transmits the message through one medium to another ? 1

(A) Sender (B) Receiver

(C) Listener (D) Writer

(ii) Which one of the following is not a technique of stress management ? 1

(A) Time management

(B) Positive thoughts

(C) Healthy diet

(D) Unorganised academic life

(iii) ___________ refers to the ability to control one’s emotions, thoughts

and behaviour effectively in different situations. 1

(A) Stress management

(B) Self motivation

(C) Self regulation

(D) Self obsession

(iv) ___________ is an example of computer software. 1

(A) Keyboard (B) Monitor

(C) Mouse (D) MS Word

97 Page 5 of 24 ~ P.T.O.

(v)            ? 1

(A)   (B) 

(C)  (D) 

(vi)            ? 1

(A)        

(B)     

(C)      

(D)        

2.   6     5     : 51=5

(i)               ,  
                  
            ? 1

(A)  (B) 

(C)  (D) 

(ii)                    
        ,         
                ? 1

(A) QF (B) QA

(C) QR (D) AT

97 Page 6 of 24 ~

(v) Which of the following is not the quality of successful
entrepreneurs ? 1

(A) Problem solver (B) Confident

(C) Creative (D) Selfish

(vi) How exploitation of nature impacts our environment ? 1

(A) Improves water quality

(B) Reduces pollution

(C) Enhances natural resources

(D) Leads to climate change

2. Answer any 5 out of the given 6 questions : 51=5

(i) Rahul has planned trip of South Africa. After reaching South Africa,
he booked a cab to hotel. Cab driver requested him to pay the
charges in local currency. In which of the following currency Rahul
should pay the cab charges ? 1

(A) Euro (B) Rand

(C) Dollar (D) Dinar

(ii) Roger booked the flight to Dubai through Qatar Airways. After
reaching the airport he was searching for terminal by Qatar airlines
name however only Airlines Codes were being displayed. Which of
the following airlines code should be seen by Roger to identify the
flight terminal ? 1

(A) QF (B) QA

(C) QR (D) AT

97 Page 7 of 24 ~ P.T.O.

(iii) ______             1

(A)  

(B) 

(C) 

(D)  

(iv)                  ? 1

(A)  

(B)  

(C)  

(D)    

(v) ______               

  1

(A)  (B)  

(C)  (D)  

(vi)         ? 1

(A)   (B)  

(C)   (D)  

97 Page 8 of 24 ~

(iii) _________ is the practice of taking a good care of your body and

health. 1

(A) Personal hygiene

(B) Grooming

(C) Bathing

(D) Social hygiene

(iv) To maintain good relations with guests, the front office staff should
not possess : 1

(A) Pleasing personality

(B) Communication skills

(C) Positive attitude

(D) Rude behaviour and arrogance

(v) _________ is the first department of the hotel with which guest comes

in contact at the time of their arrival. 1

(A) Kitchen

(B) Front office

(C) Security

(D) Housekeeping

(vi) Who is the head of bell desk section ? 1

(A) Bell hop (B) Bell boy

(C) Bell captain (D) Bus boy

97 Page 9 of 24 ~ P.T.O.

3.   6     5     : 51=5

(i)         ? 1

(A)  (B) -
(C)  (D) 

(ii) /             - 
    ? 1

(A)      ()   
(B)       
(C)      
(D)   ()    

(iii)             ()    ? 1

(A)       
(B)       
(C)   /    
(D)          

(iv)      ,         
  (,      )        
   1

(A)    (B) 
(C)  (D)    

97 Page 10 of 24 ~

3. Answer any 5 out of the given 6 questions : 51=5

(i) What is considered as the main conveyor of news ? 1

(A) Magazine (B) Newspaper

(C) Pamphlet (D) Advertisement

(ii) Which of the following is NOT an importance of reading newspapers

for Front office employees ? 1

(A) Staying updated with current affairs.

(B) Enhances vocabulary and language skills.

(C) Broadens their knowledge.

(D) Improves physical fitness.

(iii) Which of the following is not a grooming standard for males in the

hotel industry ? 1

(A) Perfumes to be used in moderation

(B) Visible tattoos

(C) Black socks or matching with trouser

(D) Worn name badge in good condition

(iv) While working at front desk, most of the time staff has too much

work pressure (on reception, cash counter or Bill desk). The most

important skill to handle such situation is : 1

(A) Punctuality

(B) Patience

(C) Confidence

(D) Memorizing skills

97 Page 11 of 24 ~ P.T.O.

(v)         ? 1

(A)   (B) 
(C)   (D) 

(vi) POS    ? 1

(A)   
(B)   
(C)   
(D)   

4.   6     5     : 51=5

(i)                 
,                
       ? 1

(A)  (B) 
(C)  (D)  

(ii)      ()          
  ? 1

(A)       
(B)  
(C)  
(D)    

97 Page 12 of 24 ~

(v) Which section is the nerve centre of the hotel ? 1

(A) Telephone exchange

(B) Cashier

(C) Business centre

(D) Reception

(vi) What is POS system ? 1

(A) Point Of Sale

(B) Power Of Service

(C) Process Optimization Software

(D) Product Ordering System

4. Answer any 5 out of the given 6 questions : 51=5

(i) Chandigarh has been awarded the best capital for following traffic
rules. However, the award will be given by the name of the state of
individual capital. Which of the following state should be given the
same award ? 1

(A) Maharashtra (B) Haryana

(C) Sikkim (D) Uttar Pradesh

(ii) Which of the following statements is NOT correct for the grooming
standard for hotel staff ? 1

(A) Clean and ironed uniform

(B) Polished shoes

(C) Natural makeup

(D) Untrimmed nails

97 Page 13 of 24 ~ P.T.O.

(iii)            ? 1

(A)   

(B)    

(C)    

(D)      

(iv)                 ______ 
   1

(A)   (B) 

(C)  (D) 

(v)           1

(A)    

(B)  ()

(C)    

(D) 

(vi)           ? 1

(A)  (B)     

(C)    (D) 

97 Page 14 of 24 ~

(iii) Which of the following is an example of having good personal hygiene ? 1

(A) Wearing clean clothes

(B) Eating with dirty hands

(C) Not brushing teeth

(D) Taking bath once a week

(iv) If a staff can remember the names and face of the guest it will

promote his/her 1

(A) Salesmanship (B) Knowledge

(C) Designation (D) Work

(v) The basic skills of a good telephone operator include : 1

(A) Courteous tone of voice

(B) Attentiveness

(C) Clean & distinct speaking

(D) Ignorance

(vi) Which of the following is the disadvantage of computers ? 1

(A) Speed

(B) Accuracy

(C) Environmental issues

(D) Automation
97 Page 15 of 24 ~ P.T.O.

5.   6     5     : 51=5

(i)      : 1

(A) QF (B) UL

(C) TG (D) AI

(ii)                ? 1

(A)   

(B)  

(C)  

(D)   

(iii)                 

       ? 1

(A)   (B) 

(C)  (D) 

(iv) ______                1

(A)  (B) 

(C)  (D) 

97 Page 16 of 24 ~

5. Answer any 5 out of the given 6 questions : 51=5

(i) The code of Qantas Airways is : 1

(A) QF (B) UL

(C) TG (D) AI

(ii) Which of the following point is essential for maintaining good health ? 1

(A) Lack of sleep

(B) Physical hygiene

(C) Skipping meals

(D) High-stress levels

(iii) Which quality helps front office staff to coordinate with other

departments to give the guest personalized services ? 1

(A) Team work (B) Honesty

(C) Humour (D) Resilience

(iv) _________ greets the guests and opens the hotel’s main entrance for

them. 1

(A) Valet

(B) Door attendant

(C) Receptionist

(D) Concierge

97 Page 17 of 24 ~ P.T.O.

(v)           ? 1

(A)      
(B)     
(C)     
(D)      

(vi)       ______             1

(A) 
(B) 
(C) /
(D) /

 – 
(   )

     5     3          20 
30     32=6

6.        ? 2

7. -         2

8.          2

97 Page 18 of 24 ~

(v) Which of the following is NOT the responsibility of a receptionist ? 1

(A) To greet / receive guest

(B) Check room availability

(C) Complete registration formalities

(D) Preparing food for guests

(vi) Works done by a computer have better _________ than the work done

by a human being. 1

(A) Accuracy (B) Accountability

(C) Look (D) Perspective

SECTION – B

(Subjective Type Questions)

Answer any 3 out of the given 5 questions on Employability skills. Answer
each question in 20-30 words : 32=6

6. What are the different barriers to effective communication ? 2

7. Enlist any two qualities of self-motivated person. 2

8. Explain any two types of computer viruses. 2

97 Page 19 of 24 ~ P.T.O.

9.        ? 2

10.   SDGs     4½=2

  6     4    20-30    : 42=8

11.       ? 2

12. ‘         ’         ? 2

13.             ? 2

14.            ? 2

15.     (OS)      ? 2

16.                   

  2

97 Page 20 of 24 ~

9. What are the misconceptions related to an entrepreneur ? 2

10. Write any four SDGs. 2

Answer any 4 out of the given 6 questions in 20-30 words each : 42=8

11. What is the significance of reading newspaper ? 2

12. “Cleanliness is second to Godliness”. How far do you agree with this

statement ? 2

13. Why it is essential for a front office staff to have a pleasing personality ? 2

14. What are the different functions of reservation section of front office

department ? 2

15. What do you understand by the Operating System (OS) in the computer ? 2

16. Mention any 2 health related issues that prolonged use of computers can

cause. 2

97 Page 21 of 24 ~ P.T.O.

  5     3    50-80    : 3  4 = 12

17. ‘’ ()       ? 4

18.                   ? 4

19. “            ”      4

20.                 4  
   4

21.              4

__________

97 Page 22 of 24 ~

Answer any 3 out of the given 5 questions in 50-80 words each : 3  4 = 12

17. What is the objective of grooming standards ? 4

18. What traits front office personnel must possess to provide good services to

hotel guests ? 4

19. “Front office is the interface between a hotel and its guests”. Justify. 4

20. Enlist any 4 functions performed by the front office department to achieve

the goals of the organization. 4

21. Enumerate the importance of using computer in front office department. 4

_____________

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