CBSE Class 10 Question Paper 2026 Front Office Operations

FOR CBSE CLASS 10 EXAM PREPARATION

CBSE Class 10 2026
Question Paper · Front
Office Operations
EXAM YEAR TYPE SUBJECT

CBSE Class 10 2026 Question Paper Front Office Operations

Notes · Sample Papers · Previous Year Papers · Mock Tests

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Series : MNL2K
a SET~4
- 
Q.P. Code 97
 .  -   - 
Roll No. -    
Candidates must write the Q.P. Code
m
m on the title page of the answer-book.
.co
.co s e m
s em    l a
g laFRONT OFFICE OPERATIONS ag
a
  : 2    : 50
Time allowed : 2 hours Maximum Marks : 50

 : NOTE :

(I)       -    (I) Please check that this question
23   paper contains 23 printed pages.
m
(II) co Q.P. Code given on the right hand
-        - .(II)
   -  - em side of the question paper should
  la s be written on the title page of the

ag answer-book by the candidate.
(III)       -  21    (III) Please check that this question
paper contains 21 questions.

(IV)         , (IV) Please write down the serial
-        number of the question in the
answer-book at the given
  
place before attempting it.

o mallotted
m -     15    (V) 15 minute time has been
(V)
c
. paper. The
c. o     -     toquestion m
read this question
e be distributed
swill
e m 10.15     10.15   10.30 at 10.15 paper a.m.laFrom 10.15 a.m. to
l as     -     a
10.30 a.m.,g the candidates will
ag     -    
 
read the question paper only and
will not write any answer on the
answer-book during this period.

97 {} 1140 1 P.T.O.

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  :
(1)       
(2)  -     21   : -  - 
(3) -        -       
(4)   (5 + 16 =) 21   ,   2    ()  
(5 + 10 =) 15      

(5)                 
(6) - :     (24 )
(i)    5   
(ii)  /          
(iii)      
(iv)       
(7) - :     (26 )
(i)    16   
(ii)   10    
(iii)       
(iv)  /          

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General Instructions :

(1) Please read the instructions carefully.

(2) This Question Paper consists of 21 questions in two sections : Section A
& Section B.
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(3) Section A has Objective type questions whereas Section B contains
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Subjective type questions.
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s eofmthe given (5 + 16 =) 21 questions, a candidate has to answerg l a
(4)
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Out
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ag (5 + 10 =) 15 questions in the allotted (maximum) time of 2 hours.
(5) All questions of a particular section must be attempted in the correct
order.

(6) Section A : Objective Type Questions (24 Marks)

(i) This section has 5 questions.
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(ii)
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Marks allotted are mentioned against each question/part.

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(iii) There is no negative marking.

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(iv) Do as per the instructions

(7) Section B : Subjective Type Questions (26 Marks)

(i) This section has 16 questions.

(ii) A candidate has to do 10 questions.

(iii) Do as per the instructions given.
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 – 

(   )

1.      6     4     : 41=4

(i)                  
    ? 1

(A)   (B)  

(C)    (D)  

(ii)    ‘R’     ? 1

(A)  (Rational) (B)  (Realistic)

(C)  (Revised) (D)  (Regional)

(iii)                 
  ,  ________     1

(A)  (B) 

(C)  (D) 

(iv)             ? 1

(A)    

(B)  -    

(C)      

(D) -         

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SECTION – A

(Objective Type Questions)

1. Answer any 4 out of the given 6 questions on Employability skills : 41=4

(i) Which type of feedback provides precise details about what has been m
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done well or needs improvement ? 1
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(A) Specific feedback
l(C)a Timely feedback
(B) Negative feedback
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ag (D) General feedback

(ii) In SMART Goals ‘R’ stands for : 1

(A) Rational (B) Realistic

(C) Revised (D) Regional
m
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(iii) An acquired or natural capacity that enables you to perform a

s em
particular task with considerable proficiency is termed as ________. 1
g la
(A) Interest a (B) Ability

(C) Weakness (D) Hobby

(iv) Which of the following is a part of yearly maintenance schedule for
the computer ? 1

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(A) Clean your monitor.
m
m .co (B) Clean up your e-mail box.
s e m
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g la (C) Cleanup download folder. a
a (D) Check for expiry of antivirus software and renew.

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(v)          ? 1

(A)     

(B)         

(C)       

(D)        

(vi)          (SDG)    2030 
       ? 1

(A)   (B)    

(C)   (D)  

2.   6     5     : 51=5

(i)      ? 1

(A)  (B) 

(C)  (D) 

(ii)  -     ______    1

(A)  (B) 

(C)  (D) 

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(v) What is the primary function of an entrepreneur in society ? 1

(A) Avoid taking risks

(B) Discouraging others from starting business

(C) Creating myths about business m
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(D) Fostering innovation and economic growth
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(vi)agWhich of the following is NOT a Sustainable Developmental Goal

targeted to be achieved by 2030 ? 1

(A) Zero Hunger (B) Good Health and Well being

(C) Gender Equality (D) Space Research

m
.co
2. s em
Answer any 5 out of the given 6 questions :
la
51=5

ag
(i) What is the capital of Afghanistan ? 1

(A) Kabul (B) Minsk

(C) Brussels (D) Canberra

o m
m c
m. life.
c. o (ii) Newspapers are regarded by economists as a/an _______ sofemodern 1

s em g l a
g la (A) medium (B) communication
a
a (C) access (D) necessity

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m .
.co s e m
s em l a
g la ag
a For more Question Papers, Sample Papers, Notes & Syllabus visit Page 7 of 24

(iii)                   ? 1

(A)    

(B)        

(C)    

(D)      

(iv)              ? 1

(A)           

(B)         

(C)            

(D)        

(v) _________                1

(A)  (B)  

(C)  (D) 

(vi)            ? 1

(A)   -  

(B)       

(C)      

(D)       
   

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m
m .co

m .co s e m
se g l a
a
(iii) Which point is not part of the grooming standards to be adhered
while working in hotels ? 1

(A) Conservative & elegant jewellery

(B) Cuffs and collars to be stain free and clean
m
.co
(C) Moustaches neatly trimmed
m
.co
(D) Expensive and showy watches
s e m
s em l a
g la ag
(iv)a How punctuality trait helps the front office staff ? 1

(A) It helps them to leave the work place early.

(B) To ensure smooth operations and guest service.

(C) It helps in impressing front office manager.

(D) It helps in increasing workload.
m
m .co
(v) _________ is responsible for as e
g l assisting guests with their luggage in the
front office department.a 1

(A) Receptionist (B) Bell boy

(C) Cashier (D) Concierge

(vi) Which of the following is a role of the Front Desk Supervisor ? 1

m . com
c. o
(A) To carry out guest check-ins
e m
em (B) To prepare night auditor’s report
l as
las ag
ag (C) To impart grooming training among employees

(D) Managing and supervising the front office operations

97 9 {}

m .
.co s e m
s em l a
g la ag
a For more Question Papers, Sample Papers, Notes & Syllabus visit Page 9 of 24

3.   6     5     : 51=5

(i)     ‘’  ? 1

(A)  (B) 

(C)  (D) 

(ii) ‘ ’  IATA    ? 1

(A) AA (B) GF

(C) AI (D) ME

(iii)              ? 1

(A)       

(B)        

(C)      

(D)         

(iv)                  
   ? 1

(A)    (B) 

(C)   (D)   ()

97 10 {}

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m
m .co

m .co s e m
se g l a
a
3. Answer any 5 out of the given 6 questions : 51=5

(i) Which country’s currency is ‘Ringgit’ ? 1

(A) Malaysia (B) Maldives

(C) Mali (D) Malta
m
m .co
.co s e m
(ii)
em
What is the IATA code of ‘Air India’ ?
s l1a
g la AA
(A) (B) GF
ag
a
(C) AI (D) ME

(iii) Which of the following is a hygiene practice related to grooming ? 1

(A) Not taking bath or shower daily
o m
. c
m
(B) Trimmed finger-nails and toe-nails
e
(C) Avoid brushing teeth la
s
ag
(D) Using dark coloured nail paints

(iv) Remembering the names and faces of guest in front office staff

mainly promotes which quality ? 1
m
m (A) Punctuality
.co
m .co s e m
s e (B) Discipline
g l a
g la (C) Teamwork a
a
(D) Salesmanship

97 11 {}

m .
.co s e m
s em l a
g la ag
a For more Question Papers, Sample Papers, Notes & Syllabus visit Page 11 of 24

(v) _________    -  -       1

(A)   (B) 

(C)   (D)  

(vi)           ? 1

(A)  (B) 

(C)   (D) 

4.   6     5     : 51=5

(i) _________      1

(A)  (B) 

(C)  (D) 

(ii)               ? 1

(A)             

(B)        

(C)      

(D)       

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m
m .co

m .co s e m
se g l a
a
(v) _________ section takes care of the guest’s check-in & check-out

processes. 1

(A) Bell Desk

(B) Reception
m
m
(C) Information Desk .co
m .co s e m
e
(D) Telephone Exchange
s l a
g l a ag
a
(vi) Which of the following is NOT a characteristic of a computer ? 1

(A) Speed (B) Accuracy

(C) Storage (D) Emotions

o m
4. Answer any 5 out of the given 6 questionsc
. : 51=5
e m
la
(i) _________ is the currency of s
Thailand. 1
g
a (B) Dollar
(A) Rupee

(C) Baht (D) Yuan

(ii) How grooming standards of employees are beneficial for a hotel ? 1
m
m (A) Increases customer satisfaction and builds up image of the hotel.
.co
m .co (B) Portrays negative image to the establishment. s e m
s e g l a
g la (C) Increases the workload of staff. a
a
(D) Make employees overburden.

97 13 {}

m .
.co s e m
s em l a
g la ag
a For more Question Papers, Sample Papers, Notes & Syllabus visit Page 13 of 24

(iii) ________              1

(A)  (B)  

(C)   (D)  

(iv)           ? 1

(A)   (B)  

(C)   (D) 

(v) _________          1

(A)   (B) 

(C)  (D) 

(vi) ,                 ? 1

(A)        

(B)        

(C)        

(D)             

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m
m .co

m .co s e m
se g l a
a
(iii) _________ consists of cleanliness of body and preventing the spread of

germs. 1

(A) Hazards (B) Social hygiene

(C) Personal hygiene (D) Hospitality
m
m .co
.co s e m
s em
(iv) What quality is essential for the front office personnel ? l1a
gl(A)a Arrogant nature ag
a (B) Negative attitude

(C) Pleasing personality (D) Egocentric

(v) _________ is also called as the face of the hotel. 1

m
.co
(A) Front office (B) Receptionist

(C) General Manager s e(D)m Housekeeping
g la
a
(vi) How computers help in better record-keeping and billing in the front

office ? 1

(A) By encouraging manual entry of data
m
m (B) By reducing processing speed of data
.co
m .co s e m
s e la
(C) By improving the accuracy of financial transactions
g
g la a
a (D) By making staff to rely on their sharp memory for important

details.

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m .
.co s e m
s em l a
g la ag
a For more Question Papers, Sample Papers, Notes & Syllabus visit Page 15 of 24

5.   6     5     : 51=5

(i)          ? 1

(A)  (B) 

(C)    (D) 

(ii)          : 1

(A)    (B)   

(C)   (D)   

(iii)             ? 1

(A)         

(B)        

(C)            

(D)       

(iv)      : 1

(A)  (-) (B) 

(C)   (D) 

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m
m .co

m .co s e m
se g l a
a
5. Answer any 5 out of the given 6 questions : 51=5

(i) Which Indian city is the capital of two states ? 1

(A) Jaipur (B) Chandigarh

(C) Jammu & Srinagar (D) Kolkata
m
m .co
.co s e m
s em l a
ag
(ii) Maintaining cleanliness can contribute to : 1
g la
a (A) Poor physical well-being
(B) Better mental well-being

(C) Bad health

(D) Spread infection

m
.co
s em
(iii) Why pleasing personality is considered essential for front office staff ? 1
g la
a members
(A) Influencing other staff

(B) Creating positive impression on guests

(C) Reduces the requirement of updating knowledge

(D) Helps in career growth

m
m
c. o (iv) The lobby of the hotel must be m.co
s e
em
1
s g l a
g la (A) Spacious (B) Cluttered a
a
(C) Crowded (D) Filthy

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m .
.co s e m
s em l a
g la ag
a For more Question Papers, Sample Papers, Notes & Syllabus visit Page 17 of 24

(v)               ? 1

(A)    (B)    

(C)    (D)  

(vi)          ? 1

(A)     

(B)        

(C)       

(D)     

 – 
( )

     5     3          20-30
   : 32=6

6. “             ”   
    2

7.             2

8.                ? 2

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m
m .co

m .co s e m
se g l a
a
(v) Who leads the front office department and administers all operations ? 1

(A) Front office supervisor

(B) Assistant front office manager

(C) Front office manager
m
(D) Duty manager
m .co
m .co s e m
s e l a
(vi) How
l a computers help with personalized guest experiences ?
ag 1
ag(A) By decreasing manpower
(B) By analysis of guest preferences

(C) By reducing the duplication of work

(D) by providing different reports

o m
.
SECTIONm– B
c
s e
g la Questions)
(Subjective Type
a
Answer any 3 out of the given 5 questions on Employability skills. Answer
each question in 20-30 words : 32=6

6. “Clear and concise communication is of immense importance in work and
m
.co
business environment”. Explain the given statement. 2
m
.co
m 7. s e m
s e a
Name the four skills which must be master to succeed in llife.
ag
2

g la
a
8. What actions can be performed on your computer screen by using a mouse ? 2

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m .
.co s e m
s em l a
g la ag
a For more Question Papers, Sample Papers, Notes & Syllabus visit Page 19 of 24

9. (a)  (career)   ?

(b)               1+1=2

10. “           ”      
       2

  6     4    20-30    : 42=8

11. “-       ”        2

12.              ? 2

13.              ? 2

14.   -     ? 2

15.    ()        ? 2

16.                   ? 2

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m
m .co

m .co s e m
se g l a
a
9. (a) What is a career ?

(b) Name the two ways how a person can earn a living. 1+1=2

10. “Reduced inequalities is one of our sustainable goals”. State the methods
m
m .co
.co m
used to reduce inequalities. 2
s e
s em l a
g la ag
a any 4 out of the given 6 questions in 20-30 words each :
Answer 42=8

11. “Newspapers are a valuable resource for information.” Justify the

statement. 2

m
.co
12. What impact does hygiene have on guest satisfaction in the hotel sector ? 2

s em
g lathe efficiency of front office department ?
a
13. How team work quality increases 2

14. Who gives wake-up call to the guest ? 2

m
.co
15. Why is computer storage considered large and reliable ? 2
m
.co s e m
s em 16. How working on computers for long time impacts health
g l a
l a a of front office
ag personnel ? 2

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m .
.co s e m
s em l a
g la ag
a For more Question Papers, Sample Papers, Notes & Syllabus visit Page 21 of 24

  5     3    50-80    : 3  4 = 12

17.           ? 4

18.           ? 4

19.             ? 4

20.          ? 4

21.       -       4

__________

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m
m .co

m .co s e m
se g l a
a
Answer any 3 out of the given 5 questions in 50-80 words each : 3  4 = 12

17. What are the rules regarding uniform for hospitality professionals ? 4

18. What qualities are essential for front office personnel ? 4
m
m .co
.co e m
em office department contributes to hotel’s revenue generation ? gl4as
19. How the front
s
g la a
a
20. What is the role of the reservation section in the front office ? 4

21. Explain the use of e-mail with relation to front office department. 4

_____________
m
m .co
s e
g la
a

m
m .co
m .co s e m
s e g l a
g la a
a

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m .
.co s e m
s em l a
g la ag
a For more Question Papers, Sample Papers, Notes & Syllabus visit Page 23 of 24

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