HBSE Class 12 Sample Paper 2025 OSS English

Board Of School Education Haryana

मॉडल पेपर
2025

Class – XI
Subject : O.S.S. English
Session : 2024 – 25
Time : 2.30 Hours Maximum Marks : 60
Section – A

1. The Functions which are done by Senior Officers in an office are 1 x 15

called…………………

(i) Secretarial Function (ii) Administrative Function

(iii) Clerical Function (iv) None of these

2. There are……………….types of Mail.

(i) 2 (ii) 4

(iii) 3 (iv) 5

3. How many Methods of typing ?

(i) 4 (ii) 3

(iii) 2 (iv) 6

4. How many types of Computer according to Technology ?

(i) 4 (ii) 3

(iii) 2 (iv) 7

5. How many long Vowels in Pitman Shorthand ?

(i) 5 (ii) 2

(iii) 3 (iv) 6

6. How many Horizontal Consonants in Pitman Short hand ?

(i) 5 (ii) 2

(iii) 3 (iv) 6

7. Index means …………………..to be things .

8. The Consonants are devided in ………………..Classes.

9. Key board in an ………………… device.

10. How many Methods of filing ?

11. How many types of Memory ?

12. What should be the length or size of the Consonant.

13. Full Form of ALU

14. Full Form of RAM

15. What is the First electronic Computer .

Section – B

Note: - Answer any 06 out of given 08 questions. (2 x 6)

16. What do you mean by Modern Office ? 2

17. What do you know about letter ? 2

18. What do you know about Mail ? 2

19. Describe the output device Monitor. 2

20. Why we use Computer ? 2

21. What do you mean by C.P.U. 2

22. What do you mean by Stenography ? 2

23. Define Vowel ? State the number of Vowels. 2

Section – C

Note: - Answer any 06 out of given 08 questions. (3 x 6)

24. Give Meaning and Importance of Mail. 3

25. Write down about official letter. 3

26. Describe out ward Mail. 3

27. Give Meaning and Characteristics of Computer. 3

28. Describe Touch Method of Typing. 3

29. Describe start of Computer by using window operating system. 3

30. How the Consonants are written Jointly ? Explain in detail. 3

31. Write down the Classification of Consonants ? 3

Section – D
Note: - Answer any 03 out of given 06 questions. (5 x 3)

32. Write down the meaning and types of Indexing ? 5
or
Write down the old and New method of Filing ?

33. Giving detail the Parts of C.P.U. 5
or
How many generation of Computer giving detail ?

34. What should be the qualities for becoming efficient Stenographer ? 5
or
How many kinds of Vowel in Pitman Shorthand giving detail ?

Class – 11th Session 2024 – 25
Marking Scheme
OFFICE SECRETARYSHIP AND STENOGRAPHY IN ENGLISH
Q. 1. The Functions which are done by Senior Officers in an Office are

Called…………..

Ans. Administrative Function.

Q. 2. How many types of Mail ?

Ans. 2

Q. 3. How many Method of typing ?

Ans. 2

Q. 4. How many types of Computer according to technology ?

Ans. 3

Q. 5. How many long Vowels in Pitman Shorthand ?

Ans. 6

Q. 6. How many Horizontal Consonants in Pitman Shorthand ?

Ans. 5

Q. 7. Index means ………………to be thing.

Ans. Pointing

Q. 8. The Consonants are divided in ……………. Classes.

Ans. 6

Q. 9. Keyboard is an …………………..device.

Ans. Input

Q. 10. How many Method of Typing ?

Ans. 2

Q. 11. How many types of Memory ?

Ans. 2

Q. 12. What should be the length or size of the Consonant ?

Ans. 1/6 of an Inch

Q. 13. Full Form of ALU

Ans. Arithmetic Logic Unit

Q. 14. Full Form of RAM

Ans. Random Access Memory.

Q. 15. What is the First electronic Computer ?

Ans. ENIAC

Section – B
Question No. 16 to 23 of each 02 Marks

Q. 16. What do you mean by Modern Office ?

Ans. Office is a Place where all types of Clerical work is done. 1

All Types of work are handled by the Clerk. 1

Q. 17. What do you know about letter ?

Ans. A written, typed or Printed Communication addressed to a person

or organization is called letter. 1

It sent in an envelope by Post or Messenger. 1

Q. 18. What do you know about Mail ?

Ans. All types of written documents received and sent is called Mail. 1

Mail is handled by Office Clerk. 1

Q. 19. Describe the Computer output device Monitor ?

Ans. Monitor like a Small T.V. set, on which we can see the text or

graphics that Computers provide in response to the instruction we

give. 1

Monitor is output device which display the result of process that

are performed by CPU, 1

Q. 20. Why we use Computer ?

Ans. We use Computer for accuracy, speed, diligence, versatility and

storage. 1

We use Computer for Entertainment, Communication, education,

research etc. 1

Q. 21. What do you mean by C.P.U.

Ans. The Full Form of C.P.U. is Central Processing Unit. 1

It Process data to Convert it in to information, which is

Meaningful to the user. 1

Q. 22. What do you mean by Stenography ?

Ans. Steno means sound and graphy means writing, thus writing

according to sound is called Stenography. 1

In Stenography we writ more than English Language in Short

time. 1

Q. 23. Define Vowel ? State the number of Vowel.

Ans. If the Mouth Passage is left so open as not to Cause stopping of

breath in any part of the Mouth and voiced breath is sent through

it, we have a vowel. 1

Twelve Vowels in Pitman shorthand, six long and six short. 1

Section – C
Question No. 24 to 31 of each 03 Marks

Q. 24. Give meaning and importance of Mail.

Ans. Meaning:- Every Office has send and receive Communication

every day like letters, telegrams, Circulars, notification etc. are

know as Mail. 1

Importance - With the help of letters our relatives, Friends,

neighbors are connected. 1

The Mailing department of an office has to play an important role

to maintain good relations with the other organization. 1

Q. 25. Write down about official letter ?

Ans. It is very important that your letter have the desired effect on the

reader. In order to achive this they should be: - 1

(i) In the correct format ½

(ii) Short and to the Point ½

(iii) Relevant

(iv) Free of any grammatic or Spelling Mistakes. ½

(v) Polite, even if you are complaining. ½

(vi) Well presented.

Q. 26. Describe out ward Mail.

Ans. The written Communication which are dispatched from one office

to another office is called out ward Mail. 1

It has pass through following operations before sending: -

(i) Recording ½

(ii) Enveloping and addressing ½

(iii) Affixing Postage stamps ½

(iv) Postage ½

Q. 27. Give meaning and Characteristics of Computer.

Ans. Computer is an electronic device which process data and give a

meaningful result. 1

Characteristics: -

(i) High speed ½

(ii) Accuracy ½

(iii) Power of remembering ½

(iv) Quick decision ½

Q. 28. Describe Touch Method of Typing.

Ans. Type writing is done by without looking at the keyboard and

pressing them with the help of all the fingers of both hand. 1

In the touch Method eyes are put on the typing matter and not on

the keys of Keyboard. 1

This Method was introduced by Charles MC Gurrin of U.S.A and

is the most popular method adopted throughout the world by

typists, Stenographers, Authors, Journalists etc. 1

Q. 29. Describe Start of Computer by using window operating system.

Ans. There is a Start button C.P.U. Cabinet, To Start Computer press

this button. 1

Computer loads necessary files in RAM to proper function of

Computer device. 1

After Complete starting process, there is a screen shows on

Monitor, which is called desktop. 1

Q. 30. How to Consonant are written jointly ? Explain in detail.

Ans. Two or More Consonant can join without lifting pen or pencil. 1

If the Ist Consonant of any outline is downward, or upward that

will be written on the line. 1

If the Ist Consonant of any outline is Horizontal and IInd is

downward, the second Consonant will be written on the line. 1

Q. 31. Write down the Classification of the Consonants ?

Ans. Consonants are divided in six Classses:-

(i) Explodent - P, B, T, D, CH, J, K, G ½

(ii) Continuants - F, V, ith, The, S, Z, SH, ZH ½

(iii) Liquids - M, N,, ING ½

(iv) Nasals - N&R ½

(v) Coalescents - W & Y ½

(vi) Aspirate - H (upward, Downward) ½

Section – D
Question No. 32 to 34 of each 05 Marks

Q. 32. Write down the meaning and types of Indexing ?

Ans. Meaning – Index means pointing to be thing. 1

Index is prepared to facilitate the location of various record. 1.5

Types of Indexing:-

(i) Book Index ½

(ii) Vowel Index ½

(iii) Loose leaf book ½

(iv) Card Index ½

(v) Cross Reference ½

Or

Q. Write down the old and new Method of filing ?

Ans. Old Method:-

(i) Wire or Hook file →The file is made of a thin wire. ½

(ii) Card board file → It is made of a thick Cardboard. ½

(iii) Pigeon hole file →In this Method a filing cabinate

containing 24 square boxes. ½
(iv) Press copy book file →All letters which are sent out are

copied in a book marked for the purpose. ½

New Method:-

(i) Flat files → It is made of a thick paper. ½

(ii) Arch lever file → It is made of very thick Card board

operated by a lever. ½

(iii) Folders →These are made of strong folded sheet. ½

(iv) Guide Card → It is devide the drawers in to suitable

sections. ½

(v) Absent Card → Whenever a folder is taken out from the

Cabinet a Card. Which is known as absent Card. ½

(vi) Cabinet → It is specifically designed and used for keeping

the folders. ½

Q. 33. Giving detail the Parts of C.P.U.

Ans. It Processes data to convert it in to information.

Parts of C.P.U.:-

(i) Control unit → It Controls as Manages all the operation of

the C.P.U. 1

(ii) A.L.U. → Other aurthmatic unit are perform by this unit. 1

(iii) Memory → There are two types of Memory. 1

Main Memory → Main Memory is devided in to two parts

(A) ROM – It is temporary Memory of the Computer. ½

(B) RAM – It is Permanent Memory of the Computer. ½

Secondary Memory → Floppy disk and hard disk is

secondary memory of the Computer. 1

Or

Q. How many generation of Computer giving detail ?

Ans. There are mainly five generation of Computer such as:-

(i) First Generation →In this generation vacuum tubes are

used. 1

(ii) Second Generation → In this type of Computer transistor

are used. 1

(iii) Third Generation → In this generation integrated circuit is

used. 1

(iv) Fourth Generation → In this type Macro processor

technology is used. 1

(v) Fifth Generation → It has large memory Capacity and much

fast from other Computers. 1

Q. 34. What should be the qualities for becoming efficient Stenographer ?

Ans. These are the best qualities for a stenographer:-

1. Possess good speed and accuracy in Shorthand and typewriting. 1

2. Have a good Vocabulary of English Language. 1

3. Be able to take down notes in shorthand of any kind without any

fear. 1

4. Be Clean, neat in appearance and pleasant in Manners. 1

5. Be able to polite and Co-operative with others. 1

or

Q. How many kinds of vowel in Pitman shorthand giving detail ?

Ans. Two kinds of Vowel in Pitman Shorthand. 1

1. Long vowel → Ah, a, e, aw, O, OO.

First three vowels → Ah, a, e are represented by heavy dot.

Next three long Vowels → aw, o, oo are represented by heavy desh. 2

2. Short Vowels → a, e, i, o, u, oo

First Three Short Vowels → a, e, i are represented by light dot.

Next three short vowels → o, u, oo are represented by light desh. 2

Class – XII
Subject : O.S.S. English
Session : 2024 – 25
Time : 2.30 Hours Maximum Marks : 60
Section – A

Note :- Multiple choice questions. All carry equal marks. 1 X15 =15

Q. 1. The material used in offices for doing clerical work is called. 1

A) Book B) Stationary. C) Paper D) Cardboard.

Q. 2. Stock record is maintained by ……………….. 1

A) Store keeper B) Head C) Clerk D) None

Q. 3. Printer is an ………. Device. 1

A) Input B) Output C) Storage D) Back up

Q. 4. Windows is ........... user operating system 1

A) Single B) Double C) Multi D) None

Q. 5. There are………… total Consonants in English Short-hand. 1

A) Four B) Six C) Twelve D) Twenty Six

Q. 6. There are _________ total Diphthongs in English shorthand. 1

A) 3 B) 4 C) 6 D) 12

Note :- Fill in the blanks :-

Q. 7. Names and Telephone no. are printed in_____ . 1

Q. 8. _____is a list of program to be discussed at a meeting. 1

Q. 9. CPU is called _________ of computer. 1

Q. 10. __________is more powerful than Note Pad. 1

Q. 11.There are ………… Qualities of good phrase. 1

Q. 12. Stroke when joined must be written without………..the pen/ pencil. 1

Note :- Answer the following :-

Q. 13. Full form of R.O.M. 1

Q. 14. Write the full form of A.L.U. 1

Q.15. Length of a Stroke in Eng. Shorthand. 1

SECTION - B
Note :- Very Short Answer Type Questions. Attempt any 6 questions. 2 x 6 = 12

Q. 16. Write short note on CCTV. 2

Q. 17. Explain Agenda of a meeting. 2

Q. 18. Define Ruler Line. 2

Q. 19. Give overview of Paintbrush. 2

Q. 20. What do you know about intervening vowels ? 2

Q. 21. Define Diphthongs in English Shorthand. 2

Q. 22 Define Vowel meaning in Engl. Shorthand 2

Q. 23 Define Icons in Computer 2

SECTION - C
Note :- Short Answer Type Questions. Attempt any 6 questions. 3 x 6 = 18

Q. 24. Explain Post Office Guide Book and their uses. 3

Q. 25. Give Meaning and Functions of Stenographer. 3

Q. 26. What do you mean by Word Pad ? 3

Q. 27. How do you create a document in MS Office. 3

Q. 28. Explain the downward R in Eng. Shorthand with examples. 3

Q. 29. What do you know about Phraseography ? with example. 3

Q. 30 Define CPU with its units. 3

Q. 31 Define ST & STR Loop 3

SECTION - D
Note :- Long Answer Type Questions. Attempt any 3 questions. 5x3 = 15

Q. 32. Give Meaning and Functions of Personal Secretary. 5

Q. 33. Define the Format menu options of MS Word. 5

Q. 34. Define circle S and Z by giving suitable examples. 5

Q. 35. Define the Railway Time Table with specimen copy. 5

Q. 36. Explain the find & replace in MS Word. 5

Class – 12th Session 2024 – 25
Marking Scheme
OFFICE SECRETARYSHIP AND STENOGRAPHY IN ENGLISH

SECTION - A
Note :-Very Short answer type question :- 1 x 15 =15

Q. 1 The material used in offices for doing clerical work is called.

Ans. Stationary

Q. 2 The stock record is maintained by ………….

Ans. Store keeper

Q. 3 Printer is an ………. Device.

Ans. Output

Q. 4 Window is ……….. user operating system.

Ans. Multi

Q. 5 There are ………… total consonants in English shorthand.

Ans. 26

Q. 6 There are ………….. total Dipthongs in English shorthand.

Ans. 4

Q. 7 Names and telephone number are printed in …………

Ans. Telephone Directory

Q. 8 ………… is a list of program to be discussed at a meeting.

Ans. Agenda

Q. 9 CPU is called ……….. of computer.

Ans. Brain

Q.10 ……….. is more powerful than notepad.

Ans. MS Word

Q. 11 There are ………… Qualities of a good Phrase.

Ans. 3

Q. 12 Stroke when joined must be written without ………. the pen / pencil.

Ans. Lifting

Q.13 Full form of ROM.

Ans. Read Only Memory

Q. 14 Write the full form of ALU.

Ans. Arithmetic Logic Unit

Q. 15 Length of a stroke in English shorthand.

Ans. 1/6 of an inch.

SECTION B
Note :- Short Answer Type Questions :- 2 x 6 =12

Q. 16 Write a short note on CCTV.

Ans. CCTV – Closed Circuit Television. 1

It is a TV system in which signals are not Publically distributed but are

monitored for security purpose. 1

Q.17 Explain Agenda of a meeting.

Ans. By Agenda we mean „things to be done‟. 1

The word Agenda denotes theprogram or list of the item of the business to be

transacted at the meeting. 1

Q. 18 Define Ruler Line.

Ans. A Ruler Line is a measuring tool. 1

We can set Tabs, Margins & Indents. 1

Q. 19 Give overview of Paintbrush.

Ans. Paint Brush is used to draw any picture or other feature. This picture can

print or set as a background in the computer. 1

Windows contains a fairly useful graphics program called Paint. 1

Q. 20 What do you know about intervening vowels ?

Ans. Intervening vowel:- When two or more strokes are joined & any 3rd place

vowel come between them. 1

It is placed at the third place of previous stroke. 1

Q. 21 Define Dipthongs in English Shorthand.

Ans. A diphthong is union of two vowel sounds in one syllable. 1

Four dipthongs ( I,OW,OI,U) are used in Pitman Shorthand. 1

Q. 22 Define vowels meaning in English Shorthand.

Ans. According to Prof. Sweet, “If the mouth-passage is left so open as not to

cause audible friction and voiced breath is sent through it, we have a vowel.” 2

Q. 23 Define Icons in computer.

Ans. Icon is a small graphical representation of a program or file. 1

When we double-click an icon, the associated file or program will be opened. 1

SECTION - C
Note :- Short Answer Type Questions :- 3 x 6 = 18

Q. 24 Explain Post Office Guide Book and their uses.

Ans. It is a book of instructions related to Post office activities. 1

It contains various types of information and instructions such as rate of Post

card, inland letter and envelopes etc. 1

It also helps us to know about the overseas letters which are sent by air or by

sea to another country. The post office guide is published by Postal &

Telegraph Department. . 1

Q. 25 Give meanings and function of Stenographer.

Ans.. The Stenographer is a person who has to do routine office work. He writes

letters, reports etc.

Duties:-

a) Taking down dictations and transcribing them on computer . 1

b) Exchange and communication of letters, message and orders. 1

c) Typing letters & receiving telephone calls and communication messages to

the concerned person. 1

Q. 26 What do you mean by Word Pad ?

Ans.. Word Pad :- Word pad is used to write any matter in the memory of

computer. MS Word is the advance version of Word Pad. 1

There are many options in Word Pad such as Save, Edit, Print etc. 1

We can also use Cut, Copy, Paste, or delete. 1

Q. 27 How do you create a document in MS Office.

Ans. After start MS Word, we can create any file in which we can write any

matter. 1

Save it in the memory of computer. 1

After create any file we can open & edit matter. 1

Q. 28 Explain the downward R in English Shorthand with examples.

Ans. The consonant R is provided with two different forms i.e. upward and

downward. The use of upward and downward form of R is as under: -

Downward „R‟ : - The downward R is used in the following cases:

a) Initial R is written downward when it is preceded by a vowel sound.

Arm …………… Ore ……………. 1

b) Final R is written downward, when it is not followed by a vowel sound.

Car …………………….. Share …………………… 1

c) R is always written downward before the stroke M . e.g.

Ram …………………… Roam ………………… 1

Q. 29 What do you know about Phraseography with examples.

Ans. When two or more words is written together without lifting the pen is called a

phraseography. 1

The obtained outline is called phraseogram. 1

A good phraseogram has the following 3 qualities such as Facility, Lineality &

Legibility. 1

Q. 30 Define CPU with its units.

Ans. A computer system is an electronic device which stores and processes

raw information to give useful information in a particular order. 1

Central Processing Unit (CPU):- Central processing unit (CPU) is the main

component or „Brain‟ of a computer which performs all the processing of input

data. In a computer system, all major calculations and comparisons are made

inside the CPU . 1

It has two components. (i) Arithmetic and logic unit (ALU), (ii) Control Unit

(CU) 1

Q. 31 Define ST & STR Loop.

Ans. Loop :- A small loop just like the shape of an egg added to the half length

of the stroke is called loop, represents the sound of ST, SD or ZD. 1

Use of Loop ST:- Like the circle S, the initial ST loop is read first and final

is always read last. e. g.

Steam ___________ Past _________ 1

Use of Loop STR :- Like the circle & Loop ST the STR loop is used in

middle & at the end not initial.

Faster _________ Masterpiece ________________ 1

SECTION - D
Note :- Long Answer Type Questions :- 5 x 3 = 15

Q. 32 Give Meaning and Functions of Personal Secretary.

Ans. Personal Secretary :- A person employed by an individual or an office to

assist with correspondence, make appointments and carry out administrative

tasks. A person, usually an official, who is incharge of the records,

correspondence, minutes of the meetings & related affairs of an organization. 1

Functions / duties:- The role of the Secretary is to support the chair/Boss in

ensuring the smooth functioning of the management committee. In summary
the Secretary is responsible for:-

1. Ensuring meetings are effectively organized and minutes. 1

2. Maintaining effective records and administration. 1

3. Upholding the legal requirements of governing documents. 1

4. Communication and correspondence. 1

Q.33 Define The Format menu options of MS Word.

Ans. Format menu of MS Word :- There are many options of Format menu such

as :-

A. Font :- It is used to change the style of the letters. 1

B. Font Size :- It this we can change the size of the font as reduce 6 and large

up to 72. 1

C. Alignment : – We can set the matter in the Left, Center, Right and Justified

in the alignment. 1

D. Bullets : – The user can set any type of Bullets before start any Line /

paragraph. 1

E. Borders : - The different types of borders available in the this option. 1

Q. 34 Define circle S and Z by giving suitable examples.

Ans. Circle S or Z :- Stroke S or Z can be written by a small circle. A small circle

which is used for the light sound of „S‟ may be written initially . 1

The initial small circle is written with left motion if added to all the straight

strokes. e.g. 1

Pass ……………… Seat ………………

Circle S is written inside the curve strokes. Vowels coming after S or Z are put

in before side of the next consonant. 1

Face ……………… Nose ………………

If circle S or Z comes between two straight strokes which are making an

angel, the circle is written outside the angel. 1

Task ……………… Risk ………………

If S or Z circle comes between two curve strokes, the circle is written

inside the first curve. 1

Muscle ……………… Loser ………………

Q. 35 Define the Railway time Table with specimen copy.

Ans. Railway Time Table is a book of various travel information. This book

help us to know about the arrival and departure of trains at a station. 1

We come to know about the distance and fare of various stations. The

distance noted in this book is only approximately. It gives passenger an

idea of the journey and fare. 1

It also shows the fare of different classes of the different trains. This book

is very useful for those people who always travel in the train. 1

Specimen of Railway Time Table Book is given below:- 2

Sr. Train No. Train Name From To Arrival Departure Days
No. Time Time
1 22510 Punjab Mail Delhi Amritsar 6:40 6:42 1,3,5,7

2 28605 Pooja Express Delhi Jammu 10:50 10:55 Daily

3 10127 Malwa Express Delhi Mumbi 18:40 18:45 2,4,6

Q. 36 Explain the Find & replace in MS Word.

Ans. MS-Word is a window based application . It is a software package that can

process the word i.e. by using it you can create a document, edit it, modify it

and save it. MS-Word offers a number of facilities to its users. 1

Find :- We can find any word in the whole document. Computer will ask about

that word and shift the control one by one on the desired word. 1

Replace :- After find any word if the user want to replace some the word with a

new word then computer gives the facility to replace the old word with a new

word. 1

Computer ask about old word which you want to find and a new word by

which you want to replace that word. After apply this command the control

shift on the specific word and computer ask about replace it (Y/N) before

replace. 1

If we select Yes then it replace with new word otherwise the old word display

on the screen. After this the control on the next word and ask this again

Find & Replace in MS Word. 1

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