CBSE Class 10 Sample Paper 2026 for Front Office Operations

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2026

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CBSE | DEPARTMENT OF SKILL EDUCATION
FRONT OFFICE OPERATIONS (SUBJECT CODE - 410)
Blue-print for Sample Question Paper for Class X (Session 2025-2026)
Max. Time: 2 Hours Max. Marks: 50

PART A - EMPLOYABILITY SKILLS (10 MARKS):

OBJECTIVE TYPE SHORT ANSWER
UNIT QUESTIONS TYPE QUESTIONS TOTAL
NAME OF THE UNIT
NO. QUESTIONS
1 MARK EACH 2 MARKS EACH

1 Communication Skills - II 1 1 2
2 Self-Management Skills - II 2 1 3
3 ICT Skills – II 1 1 2
4 Entrepreneurial Skills - II 1 1 2
5 Green Skills - II 1 1 2
TOTAL QUESTIONS 6 5 11
NO. OF QUESTIONS TO BE ANSWERED Any 4 Any 3 07
TOTAL MARKS 1x4=4 2x3=6 10 MARKS

PART B - SUBJECT SPECIFIC SKILLS (40 MARKS):

OBJECTIVE SHORT DESCRIPTIVE/
TYPE ANSWER TYPE LONG ANS. TYPE
UNIT TOTAL
NAME OF THE UNIT QUESTIONS QUESTIONS QUESTIONS
NO. QUESTIONS
1 MARK EACH 2 MARKS EACH 4 MARKS EACH
General Awareness
1 6 1 - 7
Grooming and Hygiene
2 5 1 1 7
Qualities of Front
3 Office Staff 4 1 1 6
Front Office
4 6 1 2 9
Role of Computers
5 3 2 1 6

TOTAL QUESTIONS 24 6 5 35
NO. OF QUESTIONS Any 20 Any 4 Any 3 27

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TO BE ANSWERED

TOTAL MARKS 1 x 20 = 20 2x4=8 4 x 3 = 12 40 MARKS

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CBSE | DEPARTMENT OF SKILL EDUCATION
FRONT OFFICE OPERATIONS (SUBJECT CODE - 410)
Sample Question Paper for Class X (Session 2025-2026)
Max. Time: 2 Hours Max. Marks: 50

General Instructions:
1. Please read the instructions carefully.
2. This Question Paper consists of 21 questions in two sections: Section A & Section B.
3. Section A has Objective type questions whereas Section B contains Subjective type questions.
4. Out of the given (5 + 16 =) 21 questions, a candidate has to answer (5 + 10 =) 15 questions in the
allotted (maximum) time of 2 hours.
5. All questions of a particular section must be attempted in the correct order.
6. SECTION A - OBJECTIVE TYPE QUESTIONS (24 MARKS):
i. This section has 05 questions.
ii. Marks allotted are mentioned against each question/part.
iii. There is no negative marking.
iv. Do as per the instructions given.
7. SECTION B – SUBJECTIVE TYPE QUESTIONS (26 MARKS):
i. This section has 16 questions.
ii. A candidate has to do 10 questions.
iii. Do as per the instructions given.
iv. Marks allotted are mentioned against each question/part.

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SECTION A: OBJECTIVE TYPE QUESTIONS

Q. 1 Answer any 4 out of the given 6 questions on Employability Skills (1 x 4 = 4 marks)
i. Name the operating system developed by Microsoft. 1
a) Windows
b) Disk Operating System
c) Linux
d) Firefox
ii. Which of the following characteristics helps an individual to inculcate discipline that further 1
helps him/her in consistent efforts to move towards goal?
a) Self-awareness
b) Self-regulation
c) Self-motivation
d) Independence
iii. From the following statements, which one is not correct about the Qualities of an 1
entrepreneur
a) Successful entrepreneurs adapt the habit of hard work from a very early stage.
b) Entrepreneur should not think optimistically about the future of the business.
c) Confident entrepreneur must not deviate from his/her decisions too early in case success
is delayed.
d) Entrepreneurs like to function at their own will and rules
iv. Which of the following is not a form of written communication: 1
a) Circulars
b) Reports
c) Discussion
d) SMS
v. The four R’s of waste management are 1
a) Refuse, Reduce, Reuse, Recycle
b) Repair, Reduce, Reuse, Refuse
c) Refuse, Reduce, Recover, Recycle
d) Refuse, Reduce, Rethink, Recycle
vi. Which of the following is an effect of negative stress? 1
a) Increase in productivity
b) Good mental health
c) Psychosomatic disorders
d) Emotional stability

Q. 2 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. The capital of Arunachal Pradesh is: 1
a) Dispur
b) Itanagar
c) Raipur
d) Panaji
ii. Which of the following is the code of Jet Airways? 1
a) JA
b) 9U
c) 9W
d) P8
iii. According to grooming standards for men, only black shoes are 1
permitted.

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a) Loafer
b) Sports
c) Oxford
d) Bronax
iv. At the front office desk or in the lobby, everyone performs their duty in standing 1
for hours every day.
a) 11
b) 8
c) 6
d) 4
v. carries the guests’ luggage and make them familiar with the features and 1
facilities of the room and hotel while escorting guests to their rooms.
a) Concierge
b) Bell Desk
c) Reservations
d)Telephone Desk

vi. Transfer calls to guest rooms through EPABX is done by which of the following 1
a) Bell Desk
b) Cash & Bills
c)Reservations
d)Telephone Exchange

Q. 3 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. According to grooming standards for women, only ring is allowed on each hand. 1
a) 4
b) 3
c) 2
d) 1
ii. Which of the following is the capital of Haryana? 1
a) Chandigarh
b) Mumbai
c) Shimla
d) Ranchi
iii. Newspapers are regarded by economists as a of modern life. 1
a) Medium
b) Communication
c) Access
d) Necessity
iv. Front office staff should have to take the busy demands of front office 1
operations.
a) Good Communication Skill
b) Personal Hygiene
c) Calmness
d) Etiquette and Manners
v. provides all the guest services relating to the internet, fax service, and 1
secretarial service.
a) Back of the House
b) Concierge
c) Reservations

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d) Business Center

vi. POS stands for 1
a) Point of Service
b) Point of Sale
c) Preference of Service
d) Preference of Sale

Q. 4 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. Which of the following is the capital of United Arab Emirates? 1
a) Kuwait
b) Abu Dhabi
c) Dubai
d)Sharjah
ii. The word hygiene comes from the name of the Greek goddess of health, . 1
a) Hygieia
b) Hyganeia
c) Hygiata
d)Hygiene
iii. While working at front desk, most of the time staff has too much work pressure at 1
reception, cash counter or at bell desk. The most important skill to handle such situation
is:
a) Punctuality
b) Patience
c) Confidence
d) Memorizing Skill
iv. Pre-registration formalities for group, VIPs and disable guest are done by which of the 1
following section of Front Office.
a) Reception
b) Concierge
c) Cash & Bill
d) Business Center

v. The efficiency of a computer depends upon: 1
a) Monitor
b) Keyboard
c) Mouse
d) Processor
vi. Food handlers in the hotels should be prohibited to wear . 1
a) Scarves
b) Chains
c) Rings
d) Name badge

Q. 5 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. Which is the local currency of United States of America. 1
a) Baht
b) Dollar
c) Euro

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d)Rupee
ii. “Front office operations requires the staff to stand for long hours at a stretch. 1
The staff must be sturdy, agile and active”.
Which quality of front office professional can be depicted by above statement?
a) Punctuality
b) Patience
c) Physical Ability
d) Memorizing Skill
iii. Safe deposit Locker facilities are available at which of the following sections of the Front 1
Office.
a) Concierge
b) Bell Desk
c) Cash & Bills
d)Telephone Desk

iv. “Computer is a machine which does not suffer from the human traits of tiredness nor 1
does it lose concentration even after working continuously for a long time”.
Which characteristic of Computer can be depicted by above statement?
a) Speed
b) Accuracy
c) Diligence
d) Versatility

v. Which of the following is not the Front of the House section of Front Office? 1
a) Concierge
b) Bell Desk
c) Cash & Bills
d) Reservations

vi. According to grooming standards for men, is only permitted as part of religious 1
sentiments in hotels.
a) Moustache
b) Sideburns
c) Beard
d) Hairspray

SECTION B: SUBJECTIVE TYPE QUESTIONS

Answer any 3 out of the given 5 questions on Employability Skills (2 x 3 = 6 marks)
Answer each question in 20 – 30 words.
Q. 6 How can a file/folder be copied using the keyboard? 2
Q. 7 Discuss the role of entrepreneurs as ‘Employment Generation ‘and as ‘Capital formation’ 2
Q. 8 Define communication. 2
Q. 9 All people look forward to vacations for de-stressing and rejuvenation. State any other two 2
ways by which people can manage stress.
Q. 10 Write any 4 sustainable development goals. 2

Answer any 4 out of the given 6 questions in 20 – 30 words each (2 x 4 = 8 marks)

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Q. 11 Write any four hygiene standards followed by male and female staff in hospitality 2
industry.
Q. 12 Patience is considered as the essential quality of a front office personnel. Explain? 2
Q. 13 Briefly explain accuracy as one of the characteristics of computer? 2
Q. 14 Reading the newspaper is a good habit. Explain any two importance of reading the 2
newspaper?
Q. 15 Briefly explain the term back of the house section of the front office department. 2
Q. 16 Briefly explain role of computers in night auditing. 2

Answer any 3 out of the given 5 questions in 50– 80 words each (4 x 3 = 12 marks)
Q. 17 Draw an organizational structure of front office department of a medium hotel? 4
Q. 18 Explain any four disadvantages of using Computers. 4
Q. 19 Explain any four positive effects of good grooming in hospitality industry. 4
Q. 20 Mention any four functions each of below mentioned sections of front office. 4
a) Cash and Bills
b) Bell Desk
Q. 21 Explain team work and etiquette and manners as two significant qualities of front office 4
staff?

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Study Materials
Notes

Model Papers Class 6 Notes

Sample Papers Class 7 Notes
Half Yearly Sample Papers Class 8 Notes

Class 9 Notes
Important Resources
Class 10 Notes
Periodic Table
Class 11 Notes
Writing Skills / Formats

Maps of India / World Class 12 Notes

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