CBSE Class 10 Sample Paper 2026 Solution for Front Office Operations

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CBSE | DEPARTMENT OF SKILL EDUCATION
FRONT OFFICE OPERATIONS (SUBJECT CODE- 410)
MARKING SCHEME FOR CLASS X (SESSION 2025-2026)
Max. Time: 2 Hours Max. Marks: 50
General Instructions:
1. Please read the instructions carefully.
2. This Question Paper consists of 21 questions in two sections – Section A & Section B.
3. Section A has Objective type questions whereas Section B contains Subjective type questions.
4. Out of the given (5 + 16 =) 21 questions, a candidate has to answer (5 + 10 =) 15 questions in the
allotted (maximum) time of 2 hours.
5. All questions of a particular section must be attempted in the correct order.
6. SECTION A - OBJECTIVE TYPE QUESTIONS (24 MARKS):
i. This section has 05 questions.
ii. There is no negative marking.
iii. Do as per the instructions given.
iv. Marks allotted are mentioned against each question/part.
7. SECTION B – SUBJECTIVE TYPE QUESTIONS (26 MARKS):
i. This section contains 16 questions.
ii. A candidate has to do 10 questions.
iii. Do as per the instructions given.
iv. Marks allotted are mentioned against each question/part.

SECTION A: OBJECTIVE TYPE QUESTIONS
Source Material Unit/ Page no.
Q.
QUESTION (NCERT/PSSCIVE/ Chap. of source Marks
No.
CBSE Study Material) No. material
Q. 1 Answer any 4 out of the given 6 questions on Employability Skills (1 x 4 = 4 marks)
i. a) Windows CBSE Study Material 3 22 1
ii. b) Self-regulation CBSE Study Material 2 20 1

iii. b) Entrepreneur should not think CBSE Study Material 4 48 1
optimistically about the future of the business
iv. C) Discussion CBSE Study Material 1 1 1
v. a) Refuse, Reduce, Reuse, Recycle CBSE Study Material 5 63 1
vi. c) Psychosomatic CBSE Study Material 2 17 1
Q. 2 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. b) Itanagar CBSE Study Material 1 46 1

ii. c)9W CBSE Study Material 1 32 1
iii. c)Oxford CBSE Study Material 2 55 1
iv. b)8 CBSE Study Material 3 72 1

v. b) Bell Desk CBSE Study Material 4 85 1

vi. d)Telephone Exchange CBSE Study Material 4 90 1

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Q. 3 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. d) 1 CBSE Study Material 2 58 1
ii. a) Chandigarh CBSE Study Material 1 47 1

iii. d) Necessity CBSE Study Material 1 19 1
iv. c) Calmness CBSE Study Material 3 77 1

v. d) Business Center CBSE Study Material 4 86 1

vi. b) Point of Sale CBSE Study Material 5 109 1

Source Material Unit/ Page no.
Q.
QUESTION (NCERT/PSSCIVE/ Chap. of source Marks
No.
CBSE Study Material) No. material
Q. 4 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. b) Abu Dhabi 1 45 1
ii. a) Hygieia 2 65 1

iii. b) Patience CBSE Study Material 3 77 1

iv. a) Reception CBSE Study Material 4 87 1

v. d) Processor CBSE Study Material 5 98 1
vi. c) Rings CBSE Study Material 2 58 1

Q. 5 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. b) Dollar CBSE Study Material 1 45 1

ii. c) Physical Ability CBSE Study Material 3 72 1

iii. c)Cash & Bills CBSE Study Material 4 88 1
iv. c) Diligence CBSE Study Material 5 99 1

v. d)Reservations CBSE Study Material 4 80 1

vi. c) Beard CBSE Study Material 2 52 1

SECTION B: SUBJECTIVE TYPE QUESTIONS
Source Material
Unit/ Page no.
Q. (NCERT/PSSCIVE/
QUESTION Chap. of source Marks
No. CBSE Study
No. material
Material)
Answer any 3 out of the given 5 questions on Employability Skills in 20 – 30 words each (2 x 3 = 6 marks)
Q. 6 A file/ folder can be copied using keyboard by CBSE Study Material 3 30 2
following the given steps:
a. Select the file or the folder.
b. Press Ctrl + C to copy the file or the folder.
c. Open the destination folder.
d. Press Ctrl + V to paste the copied file.
Q. 7 Employment Generation role: Businesses CBSE Study Material 4 52,53 1+1=2
cannot function without employing people.
Skilled professionals, unskilled labour and
managerial staff are all required by businesses.

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Hence, entrepreneurship solves the problem of
unemployment, which is a major problem in
economic development.
Capital formation role: Mobilization of idle
savings takes place when money is invested in a
business. This mobilisation of capital leads to
development of assets, trade activities,
increase in capital availability and economic
development.
Q. 8 The imparting or exchanging of information by CBSE Study Material 1 1 2
speaking, writing or using some other medium
and means of sending or receiving information.
Q. 9 Ways for stress management(any two): CBSE Study Material 2 18,19 1+1=2
i. Physical exercise - Physical exercise in the
form of walking, skipping or any sports relieves
stress by stabilizing mood, improving self -
esteem and inducing sleep.
ii. Yoga - Yoga includes a series of postures
and breathing exercises practiced to achieve
control of body and mind.
iii. Meditation – By meditation, an individual is
able to focus his/her mind to achieve a calm
mental state reducing stress.
iv. Enjoying - Recreational activities such as
watching movies, attending concerts, playing
games singing, dancing, sketching etc help
individuals transcend to a happier mental state
and help manage stress.
v. Nature walks - Taking nature walks brings us
a calmness by allowing our over stimulated
minds a chance to relax
( Any 2)
Q. 10 i. No poverty CBSE Study Material 5 66 ½*4=2
ii. Zero Hunger
iii. Good Health and Well Being
iv. Quality Education
v. Gender Equality
vi. Clean water and Sanitation vii. Affordable
and Clean Energy
viii. Decent Work and Economic Growth
ix. Industry Innovation and Infrastructure
x. Reduced Inequalities
( Any 4)
Answer any 4 out of the given 6 questions in 20 – 30 words each (2 x 4 = 8 marks)
Q. 11 Hygiene Standards for Male & Female CBSE Study Material 2 67 ½*4=2
Staff
1. Take a bath daily.

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2. It is advisable to bath twice a day during
summer months.
3. Teeth should be clean and the breath must
be fresh.
4. Brush your teeth daily and always wear a
smile.
5. Take proper prevention of bad breath.
6. It can be achieved by cleaning the teeth
regularly and using breath freshener if
necessary.
7. Visit dentist for check-up on a regular
basis.
8. Use a mild deodorant to prevent body
odour.
9. Eau de toilette cologne/after shave may be
used by men but not so much that it becomes
offensive.
10. Do not use dirty undergarments and
socks, to prevent yourself from any kind of
skin disease.
11. Undergarments must be changed daily to
maintain body cleanliness and personal
hygiene.
12. Always wear clean clothes.
( Any four)
Q. 12 Patience: Control your mental stress, while CBSE Study Material 3 77 2
you are on rush of handling lot of
guests or while on too much work pressure
at reception, cash counter or at bell desk,
have patience and do everything smoothly.
Q. 13 Accuracy: The degree of accuracy of CBSE Study Material 5 98 2
computer is consistently very high and
every calculation is performed with the
same accuracy. The accuracy level of a
particular computer is determined on the
basis of instructions and the design of
computer (type of processor). Since
Computer is programmed, so whatever input
we give it gives result with accuracy. The
errors in computer are due to human and
inaccurate data.
Q. 14 1. Provides Information: They give us lots CBSE Study Material 1 21,22 1+1=2
of information about various matters at
various levels that are not available
anywhere. Though magazines and books
also give lots of information, the scope of
the news there is limited to a few selected
topics only.
2. Information Related to Different
Events: The newspaper is all important
these days, newspaper keeps us informed of
what is taking place around us. It tells us of

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political events, sensational events, etc.
Even the advertisements have their value.
3. Deeper in Sight: Newspapers give us
deeper in sight into the event than television
does. Because news programme on
television only gives us 30 minutes, they
cannot go very deep into the news. But in
newspapers you can choose to spend a few
minutes or a few hours reading repeatedly a
piece of news.
4. Newspapers as a Language Teacher:
You have heard many times that if you
want to improve your communication skills
in English then read newspaper. Yes it is
very true because in newspaper there are
many terms which are used at social places.
It improves vocabulary skills too because as
many words you study your vocabulary will
get better. So, newspaper is a good teacher,
to improve Language skills.
5. Able to Converse with Others: Reading
a newspaper makes a man fit to
participate usefully in a cultivated society.
So, much is happening every day that unless
we keep ourselves abreast of these changes
we cannot adjust ourselves to them or move
with the time smoothly and easily.
6. Newspapers as a Job Portal:
Newspapers do provide job related
information. The unemployed can look up
the vacancy columns. Jobs which are near to
your city then newspapers are the best
option because most of the firms announce
their jobs opening in newspapers. So, read
news papers to get in the touch of all
the jobs.
7. Recent Trends: Advertisements in
newspapers are also very informative and
give lots of information about the world
around us and the recent trends existing in
the society apart from being very
entertaining.
8. Ventilate Grievances: Newspaper is the
best media to ventilate the grievances of
the public and form the public opinion.
( Any 2)
Q. 15 Back-of-the-House: Those sections which CBSE Study Material 4 86 2
are located in the back area of the front
office department are called Back-of-the-
House areas. Employees of these sections do
not have direct contact with the guest and
generally these sections are not accessed by
guests. Sections of front office that come

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under back of the house includes:
reservation desk and telephone exchange.
Q. 16 Night Auditing: Night auditors use CBSE Study Material 5 110 2
computer software for daily and overall
accounting purposes. This includes
reviewing the day’s check-ins and check-
outs, payments received and owing and
complementary given out, to make sure all
is in order.
Answer any 3 out of the given 5 questions in 50– 80 words each (4 x 3 = 12 marks)
Q. 17 CBSE Study Material 4 82 4

Q. 18 1. Dependent: Computer is highly CBSE Study Material 5 104,105 1*4=4
dependent on the quality of input data fed to
it. Though computers are very fast in tasks
that are pre-programmed, it lacks the ability
of human brain to detect and correct errors
that it is not specifically programmed to do.
2. Programming: The task of programming
a computer for a computer application is
very costly and time consuming. This
reduces the utility of computers for
applications that are non-repetitive.
3. Rigid: Computer systems are rather rigid.
Once a computers system is designed and
programmed, making even minor
corrections or improvements can be quite
costly and time consuming. For this reason
a great care is required in design and
development of computer systems.
4. Data Security: This is one of the most
controversial aspects of computers today.
The safety and integrity of data is key for
any business. However, data stored in a
computer can be lost or compromised in a
number of ways.
5. Computer Crimes: People use the
computer for negative activities. They hack
the credit card numbers of the people and

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misuse them or they can steal important data
from big organizations.
6. Violation of Privacy: The computers are
used to store personal data of the
people. The privacy of a person can be
violated if the personal and confidential
records are not protected properly.
7. Unemployment: Different tasks are
performed automatically by using
computers. It reduces the need of people and
increases unemployment in society.
7. Wastage of Time and Energy: Many
people use computers without positive
purpose. They play games and chat for a
long period of time. It causes wastage
of time and energy.
(Any 4)
Q. 19 Positive Effects of Good Grooming in CBSE Study Material 2 64 1*4=4
Hospitality Industry
1. Image Building/Enhances
Organizations Image: Working at a hotel
means you are the face of the hotel, whether
you are greeting a guest on arrival or
cleaning their rooms. So, it is of utmost
importance to have high personal grooming
standards and be well maintained.
2. Reveals Positive Guest Service
Attitude: If employees of the organization
are well groomed, project a positive guest
service attitude, and make their interests
known to others in the organization there are
more chances they will be noticed because
of employees’ empathetic qualities,
appropriateness in grooming,
attitude and disposition, they can also help
other employees to improve and uplift the
standards of the organization.
3. Fulfils Guest Expectations: Guests
expect a high level of personal grooming
and hygiene from all employees. As they
pay high room rates therefore, they
expect there to be high standards of
grooming and hygiene which complement
the facilities of the hotel.
4. Delivers Good Quality Service:
Employees feel good if they look good and
provide services as per guests’ expectations.
5. Boosts Self-Confidence: In hotel
industry looks make a lot of difference. It
boosts self-confidence and self-esteem. One
feels very reassured when other people
admire them and prefer to associate with
them as they find them good.

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6. Guest Comfort: A pleasing face is nice
to look at. Guests like to relax in the
presence of beautiful things. A pleasant face
can relax the mind. Those with an
aesthetic sense like to admire beautiful
people and things.
7. Influences Overall Personality:
Grooming extends hygiene as it pertains to
the maintenance of a good personal and
public appearance. Physical appearance
does affect overall personality. Looks matter
a lot in many situations. Every person wants
to look his best. Those who are fortunate to
be born beautiful or handsome have an edge
over others in their public dealings.

(Any 4)
Q. 20 Cash and Bills CBSE Study Material 4 88 2+2=4
The main functions of cashier are as follows:
1. The secure payment from the guest.
2. To change foreign currency as per rules
and regulation of the hotel.
3. To manage safety deposit locker.
4. To settle guest account while check-out.
5. To balance cash at the close of shift.
6. To complete the guest check-out
procedure.

Bell Desk
The main functions are as mentioned below:
1. This desk is responsible for handling the
guest luggage during arrival and
departure.
2. Escorting guest to their rooms on arrival.
3. Performs rooming of the guest.
4. The bell desk section also handles the
paging of the guest.
5. Making sundry purchases for the guest.
6. Deliver guest mail and messages to the
concern guest room.
7. Delivers newspaper in the guest room.
8. At guests’ requests keep the luggage in
the Left-Luggage room.
Q. 21 Team Work: Since front office employees CBSE Study Material 3 74,77 2+2=4
are reference point, the front office staffs are
required to coordinate with other
departments, airlines, travel agencies and
city tour officers to give the guests
personalized services. Therefore, it is very
essential that they need to work as a team so
that right information is conveyed to guest
without any delay.

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Etiquette and Manners: Etiquette and
Manners are the essential quality that
every front office staff has to possess
whether it is small or large hotel. Guests
of all status come to stay in the hotel and
they are used to good manners and
politeness. Especially the star level hotels
are the meeting place of the social elites of
the society. All the grace and etiquette
associated with good society comes into
play. In this level of environment good
manners, courtesy and politeness must be
maintained in service. Wishing guest as per
time of the day and using magic words to
satisfy them are important traits of hotel
staff.

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Study Materials
Notes

Model Papers Class 6 Notes

Sample Papers Class 7 Notes
Half Yearly Sample Papers Class 8 Notes

Class 9 Notes
Important Resources
Class 10 Notes
Periodic Table
Class 11 Notes
Writing Skills / Formats

Maps of India / World Class 12 Notes

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