CBSE Class 9 Syllabus 2027 Retail

FOR CBSE CLASS 9 SYLLABUS EXAM PREPARATION

CBSE Class 9 Syllabus
2027
Question Paper
EXAM YEAR TYPE DETAILS

CBSE Class 9 Syllabus 2027 Question Paper Retail

Notes · Sample Papers · Previous Year Papers · Mock Tests

m
m .co

m .co s em
se g l a
a EDUCATION
CBSE | DEPARTMENT OF SKILL
CURRICULUM FOR SESSION 2026-2027
RETAIL (SUBJECT CODE - 401)
JOB ROLE: STORE OPERATIONS ASSISTANT

m
.co
CLASS – IX
m
.co
m s e m
COURSE OVERVIEW:
s e gl a
g a
A retailer is onel who stocks the manufactured goods and is involved in the act of selling to a
the final
customer oraconsumer, at a margin of profit. Retailing is the last link that connecting the individual
consumer with the manufacturing and distribution chain. It adds value in terms of bulk breaking and
providing a wide variety of goods and services to customers as per their needs.

The retail industry is divided into organised and unorganized sectors. Organised retailing refers to
trading activities undertaken by licensed retailers, that is, those who are registered for sales tax,

m
income tax, etc. These include the corporate- backed hypermarkets and retail chains, and also the

.co
privately owned large retail businesses. Unorganized retailing, on the other hand, refers to the

s em
traditional formats of low-cost retailing, like, the local kirana shops, owner manned general stores,
a
paan/beedi shops, convenience stores, handlcart
ag
and pavement vendors, etc.

Organised retail can be categorized by the type of products retailed as well as the by the different
kind of retail formats. The major retail formats include Department store, Supermarkets,
Hypermarket, Specialist Stores, Convenience Stores, and Kiosks. The various operations involved in
store operation and management include Store Operations, Back end operations, Merchandising,
Logistics and Distribution, Marketing, Procurement/Purchase, and Corporate Services.

After completion of this course the learner would be able to work as store operations assistant in
m
m .co
.co
organised retailing and may look after overall store operations. He/she can also motivate other co-

e m
emand move the goods from racks to billing counters. He also serves internal
l s
workers and who assist customers in finding merchandise, introduce customers to new merchandise,
aand external customers in
s
la a retail environment with respect to product receiving, movement, storage g
a and delivery. He needs to
ag be physically fit to withstand working in a retail environment whilst being customer responsive
towards service delivery.

m .
m .co s e m
s e l a
g l a ag
a For more Question Papers, Sample Papers, Notes & Syllabus visit Page 1 of 10

OBJECTIVES OF THE COURSE:

In this course, the students will be introduced to the fundamental concepts of Retail Management
and the career opportunities available in this field. This course provides an insight to the students
regarding various issues associated with store operation, visual merchandising, merchandising,
inventory management, retail sales etc. Class participation would be fundamental for the
development of transferrable skills.

Followings are the main objectives of this course.

• To familiarize the students regarding various dimensions of retail management and career
opportunities available in these fields.

• To develop practical understanding among the students associated with retailing through
classroom discussion/ participation and projects.

• To develop transferrable skills among the students for managing retail operation efficiently
so that they could be ready to join the retail industry.

• To provide knowledge to students in concise and understandable format so that students
could learn and apply these concepts in their career for the growth.

• To provide brief insight about floor operation, product display, product handling, inventory
management and retail sales.

SALIENT FEATURES:

• Retailing involves direct interaction among buyers and sellers.

• Across the world, the number of retail outlet is more than any other forms of the business.
India is known as nation of the shop as there are more than 13 million retail outlets in the
country.

• Retail business primarily deals with B to C market rather than B to B market. In retailing,
sales volume is comparatively large in quantity but lesser in monetary value.

• Location and lay out design of the store are critical success factor for the growth of the
store.

• Retail is very localized business and it is in transition phase; mergers, acquisition among
the retail firms are taking place across the globe.

• Retailers are developing new business format. On line retailers are growing at very high
pace and it is impacting the business of traditional store.

For more Question Papers, Sample Papers, Notes & Syllabus visit Page 2 of 10

LIST OF EQUIPMENT AND MATERIALS:
The list given below is suggestive and an exhaustive list should be prepared by the vocational
teacher. Only basic tools, equipment and accessories should be procured by the Institution so that
the routine tasks can be performed by the students regularly for practice and acquiring adequate
practical experience.

Material Required for Store Operations Assistant:
1. Shelves for Stacking Products
2. Shopping Cart
3. Signage Board Retail
4. Offer / Policy Signage
5. Big Poster (at POS) for offer related advertisement
6. Gondola
7. Products for display (Dummy Cameras and Mobiles)
8. Danglers
9. Coupons and Vouchers
10. Carry Bags
11. Physical Bill Copy
12. Bar Code Machine
13. Customer Feedback Form
14. Safety and security equipment’s on site-
• Fire extinguisher
• Security cameras
• LCD screens
• Safety sign boards
• Personal protective equipment’s (PPE) like gloves, helmets, jackets, harness etc.
• Locking systems
15. Housekeeping equipment’s on site
• Vacuum cleaner
• Mops
• Cleaning chemicals
• Cleaning Robots
• Air purifiers
• Filtering machines
• Spill Absorbents
• Termite treatment
Teaching/Training Aids:
1. Computer
2. LCD Projector
3. Projection Screen
4. White/Black Boards
5. Flip Charts
6. Video and audio recorders

For more Question Papers, Sample Papers, Notes & Syllabus visit Page 3 of 10

m
m .co

m .co s e m
se CAREER OPPORTUNITIES:
g l a
a
Retail is the sector which provides huge career opportunities to all age group of people irrespective
of qualification, gender, race and religion. Following career opportunities are available in this field.
Students can make their career in any field based on their interest and suitability.

➢ Supply chain management
➢ Visual Merchandising
m
➢ Category Management
m .co
➢ Store operation
.co s e m
s em
➢ Mall Management
l a
g la Management
➢ Inventory ag
a
VERTICAL MOBILITY:

At BBA/B.Com level, students may start their career as a business executive and they can reach at
managerial level over the period of time. For the career progression, following career options are
available in retail field.
m
➢ Retail sales executive
m .co
➢ Visual merchandising executive
s e
g la
➢ Retail account executive
a
➢ Store operation executive

➢ Executive (Logistics and supply chain).

➢ Executive ( Inventory management)

m
m .co
m .co s e m
s e g l a
g l a a
a

m .
m .co s e m
s e l a
ag

g l a
a For more Question Papers, Sample Papers, Notes & Syllabus visit Page 4 of 10

RETAIL (SUBJECT CODE – 401)
CLASS – IX (SESSION 2026-2027)
Total Marks: 100 (Theory-50 + Practical-50)

NO. OF HOURS MAX. MARKS
for Theory and for Theory and
UNITS Practical Practical
220 100
Employability Skills
Part A

Unit 1 : Communication Skills-I 13 2

Unit 2 : Self-Management Skills-I 07 2

Unit 3 : ICT Skills-I 13 2

Unit 4 : Entrepreneurial Skills-I 10 2

Unit 5 : Green Skills-I 07 2
Total 50 10
Subject Specific Skills

Unit 1: Introduction to Retail 25
20
Part B

Unit 2: Receiving and Storage of Goods 25

Unit 3: Stock Levels in Storage 25
20
2

Unit 4: Customer Service 20

Total 95 40

Practical Work

Project 10
Part C

Viva 05
75
Practical File 15
Demonstration of skill competencyvia Lab
Activities 20

Total 75 50

GRAND TOTAL 220 100

NOTE: Detailed Curriculum/ Topics to be covered under Part A: Employability Skills can be
downloaded from CBSE website.

For more Question Papers, Sample Papers, Notes & Syllabus visit Page 5 of 10

DETAILED CURRICULUM/ TOPICS
CLASS - IX
Part-A: EMPLOYABILITY SKILLS

S. No. Units Duration in Hours
1. Unit 1: Communication Skills-I 13
2. Unit 2: Self-management Skills-I 07
3. Unit 3: Information and Communication Technology Skills-I 13
4. Unit 4: Entrepreneurial Skills-I 10
5. Unit 5: Green Skills-I 07
TOTAL DURATION 50

• Detailed Curriculum/ Topics to be covered under Part A: Employability Skills can be
downloaded from CBSE website.

Part B – SUBJECT SPECIFIC SKILLS Class IX

S. No. Units Duration in Hours
1. Unit 1: Introduction to Retail 25
2. Unit 2: Receiving and Storage of Goods 25
3. Unit 3: Stock Levels in Storage 25
4. Unit 4: Customer Service 20
TOTAL DURATION 95

UNIT SUB-UNIT SESSION/ ACTIVITY/ PRACTICAL
1.Introduction 1. Basics of Session: Observe the basic functions and requirements of
to Retail Retailing retailers in the retail store.

• Meaning of retailing
• Function and essential requirements of retailers
• Retailer’s services to customers
2. Organised and Session: List the different formalities required for organised and
Unorganised unorganised retailing.
Retailing
• Meaning of organised and unorganised retailing
• Differences between organised and unorganised
retail.
3. Store and Session: List the different formalities required for store and
Non-store non-store retailing.
Retailing
• Meaning of store and non-store retailing
• Classification of store and non-store retailing

• Identify the various store retailing from the given
retail Formats.
• Identify the various non-store given retail formats.

For more Question Papers, Sample Papers, Notes & Syllabus visit Page 6 of 10

m
m .co

m .co s e m
se la global retailers
Global Retailers Session: Meaning of Indiangand
4. Indian and
a
• Major player of Indian and global retailers
• Differentiate between Indian and global retailers

2. Receiving 1. Classification of Session: Meaning of goods
and Goods
• Types of consumer goods
m
.co
Storage of
Goods
m • Give example of consumer and durable goods

.co
2. Procedure for
m
Session: Describe the receiving procedure.
s e m
s e Receiving and
• Dispatching stock to stores
gl a
l a Dispatching
• Refusal procedure of goods delivered a
ag
Stock to
Stores • List out the various check points while receiving
goods

3. Storage of Session: Meaning and need of storage of goods
Goods in Retail
Operations • Techniques of storage of goods
• Precautions for storage of goods
• Advantages of various storage techniques
• Recording procedure of goods received

o m
c
. in goods management process in a given
4. Process of
m
Session: List steps
e
s
Goods Handling situation.
• laImportance of goods handling
g
a • Precautions to be taken while handling good
Session: Operate various types of material handling equipments
• Name the types of material handling equipments.
• Factors affecting selection of equipments.
• Manage material handling services performed during
retailing process.

m
m .co
3. Stock 1. Stock Levels in Session: Meaning of stock level

.co m
Levels in Retail Stores

m
Storage • Types of stock levels
s e
s e l
• Need for managing stock level in retail
g a
g l a a
a 2. Documents Session: Documents for stock receiving
Required for
Stock Handling • Procedure for checking stock levels
• Reporting deviations
.

m .
m .co s e m
s e l a
ag

g l a
a For more Question Papers, Sample Papers, Notes & Syllabus visit Page 7 of 10

UNIT SUB-UNIT SESSION/ ACTIVITY/ PRACTICAL
3. Reporting Session: Concept of floor plan
Storage
Space • Allocation of space
• Types of space
• Shortage storage space

4. Handling Session: State various types of material handling equipment.
Equipment
• Meaning of handling equipment
• Factors affecting selection of equipments.
• Types of handling equipment in retail store
• Functions of the handling equipment in retail store

4. Customer 1. Customer Session: Explain customer needs and customer service.
Service Needs and
Service • Meaning of consumer and customer
• Basic needs of the customer at retail outlet
• Customer service concepts
• Role of customer service in retail
• Elements of customer services
• Advantages of customer service

2. Effective Session: Describe effective customer service.
Customer
Service • Effective customer service
• Dealing effectively with customer at retail outlet
• Effective ways to build customers rapport

3. Organization Session: Demonstrate the organization standards by appearance
Standards and behaviour.

• Standard set for staff appearance
• Precautions taken by male and female staff
• Staff behaviour in organization
• Dealing with the customer
• Dealing with the superior
• Dealing with the colleague

.

4. Customer Session: Identify and confirm customer expectations
Expectation
• Meaning of customer expectation
• Identify customer expectation
• Customer expectation from retailer
• Confirm customer expectation
• Respond to customers

For more Question Papers, Sample Papers, Notes & Syllabus visit Page 8 of 10

PRACTICAL GUIDELINES FOR CLASS - IX

Assessment of performance:

The two internal examiners assigned for the conduct and assessment of Practical Examinations each
in Secondary School Curriculum (Under NSQF). Question for the viva examinations should be
conducted by both the examiners. Question to be more of General nature, project work or the
curriculum. Investigatory Project especially those that show considerable amount of effort and
originality, on the part of the student, should get suitable high marks, while project of a routine or
stereotyped nature should only receive MEDIOCRE marks.

Procedure for Record of Marks in the Practical answer-books:

The examiner will indicate separately marks of practical examination on the title page of the answer-
books under the following heads:-

Project -10 marks

Projects for the final practical is given below. Student may be assigned

Viva based on Project -05 marks

The teacher conducting the final practical examination may ask verbal questions related to the
project, if any, done by the student. Alternatively, if no project has been assigned to the students,
viva may be based on questions of practical nature from the field of subject as per the Curriculum

Practical File -15 Marks

Students to make a power point presentation / assignment / practical file / report. Instructor shall
assign them any outlet to study the elements in retailing.

Suggested list of Practical –

1. Visit to a retail store and mention your observation on different functions of the retail
store.

2. Visit your market and prepare list of at least five organized and unorganized retail formats
giving reasons for each classification.

3. Visit of a retail store and to observe and report various types of material handling equipment
deployed by the retailers.

4. Draw a chart on various staff appearance/dressing protocols deployed by the retailer.

5. Visit your market to identify, sort the detail outlet on basis of different products sold by
them.

For more Question Papers, Sample Papers, Notes & Syllabus visit Page 9 of 10

m
m .co

m .co s em
se g la outlet given reasons of
6. Visit your market to identify various exclusive outlet and multi-brand
your choice in each case a
7. Visit a local food and grocery retail outlet. Study the category of products this store offers on
the basis of a) type of product b) brand c) kind of handling

8. Visit the nearby market. Identify and sort the outlets on the basis of different types of
product being handled by each store

m
m .co
.co
Demonstration of skill competency in Lab Activities -20 marks
s e m
s em l a
g l a ag
Guidelinesafor Project Preparation:

The final project work should encompass chapters on:

a) Introduction,

b) Identification of core and advance issues,

c) Learning and understanding and
m
d) Observation during the project period.
.co
s em
g ltoa be conducted on practical day. Suggestive activities
a
Activity to be suggested by internal examiner,

can be-

1. Retail sales talk: student to be assigned a brand and asked to sell in 2-3 minutes.

2. Students to prepare poster on either of the following two topics and asked to present

a. Safe practices

m
.co
b. Careers in Retailing
m
m .co s e m
s e g l a
g l a a
a

m .
m .co s e m
s e l a
ag

g l a
a For more Question Papers, Sample Papers, Notes & Syllabus visit Page 10 of 10