Goa Board Class 12 Sample Paper 2025 Business Studies

2025

GOA BOARD
MODEL
PAPERS
Syllabus
Scheme of Question Paper

Prepare yourself for upcoming Goa
Board Exams

GOA BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION
ALTO-BETIM , GOA

REVISED RATIONALISED SYLLABUS -2024-25
SUBJECT:-BUSINESS STUDIES CLASS:XIITH

PART A: PRINCIPLES AND FUNCTIONS OF MANAGEMENT:

UNIT 1. NATURE AND SIGNIFICANCE OF MANAGEMENT.
(a) Management—Meaning, Definition, Features and Effectiveness vs. Efficiency.
(b) Objectives -Organisational-Survival, Profit and Growth, Social objectives and Personal objectives
(c) Importance /Significance of Management.
(d) Nature of management - Art, Science and Profession—Meaning and features.
(e) Levels of Management - Concept and functions.
(f) Management Functions-Planning, Organising, staffing, Directing and Controlling. (Meaning)
(d) Coordination- Meaning and Features/Characteristics.

UNIT 2. PRINCIPLES OF MANAGEMENT.
(a) Principles of Management- Meaning, Nature of principles of management.
(b) Significance/Importance of principles of management.
(c) Taylor’s Scientific Management—Meaning and Principles of Scientific Management. Techniques
of Scientific management- Functional Foremanship, Standardisation of work, Simplification of work,
techniques of scientific work study (Fatigue, Method, Time and Motion study), Differential Piece Wage
System.
(d) Henri Fayol’s principles of General Management.

UNIT 3. BUSINESS ENVIRONMENT.
(a) Business Environment—Meaning and Definition
(b) Significance/ Importance of Business Environment.
(c) Dimensions of Business Environment-Economic, Social, Technological, Political and Legal.
(d) Demonitisation-Meaning and features.

UNIT 4. PLANNING.
(a) Planning- Meaning, Definition and Features.
(b) Importance/Significance of Planning.
(c) Limitations of Planning.
(d) Planning process- Steps.
(e) Types of Plans: -Single use Plan,Standing Plan, Objective, strategy, Policy, Procedure, Method,
Rule, Budget and Programme.

UNIT 5. ORGANISING.
(a) Organising—Meaning, Definitions and Importance of Organising.
(b) Steps in the process of Organising.
(c) Organisational Structure-Meaning:
Types of Organisational Structure: Functional and Divisional Structure-Meaning and Merits. Formal and
Informal Organisation-Meaning.
(d) Delegation of Authority—Meaning and Elements(Authority, Responsibility and Accountability)
and importance of delegation.
(e) Decentralisation of Authority—Meaning and Importance.

UNIT 6. STAFFING.
(a) Staffing-Meaning, and Definition
(b) Importance of staffing.
(c) Staffing as a part of Human resource Management—Duties and Functions.
(d) Staffing Process-Steps in the process of Staffing (Steps as per NCERT book).
(e) Aspect/ Components of staffing:
I. Recruitment-Meaning, Internal sources and external sources of recruitment.
II. Selection-Meaning and Selection process.
III. Training and Development- Meaning, Types of training Apprenticeship, Vestibule and internship
training and Importance /benefits of training to the organisation and to the employees.

UNIT 7. DIRECTING.
(a) Directing- Meaning and Importance of Directing.
(b) Elements of Directing:
I. Motivation- Meaning, Maslow’s Need Hierarchy Theory of Motivation, Types of Financial
and non-financial incentives.
II. Leadership- Meaning and Styles of leadership-Autocratic leadership, Democratic Leadership and
Laissez faire leadership.
III. Communication- Meaning, Meaning of Formal and Informal communication, Barriers in the
process of communication and Improving communication effectiveness /How to overcome barriers of
communication.

UNIT 8. CONTROLLING.
(a) Controlling-Meaning, definition and Features.
(b) Importance of controlling.
(d) Steps in the process of Controlling.

PART—B : BUSINESS FINANCE AND MARKETING

UNIT 9. FINANCIAL MANAGEMENT/BUSINESS FINANCE.
(a) Financial Management—Meaning.
(b) Objectives of Financial management.
(c) Financial decisions- Investment, Financing and Dividend decisions -Meaning.
(d) Financial Planning- Meaning and importance of Financial Planning.
(e) Financial Structure- Meaning and factors determining the capital structure.
(f) Fixed capital- Meaning and factors determining requirement of fixed capital.
(g) Working capital- Meaning and factors determining requirement of working capital.

UNIT 10. MARKETING .
(a)Meaning of Marketing
(b)Marketing Management- Meaning, Definition and Functions.
(a) Marketing Management Philosophies.
(b) Marketing Mix-Product, Price, Place (Physical distribution) and Promotion.
(c) Elements of Marketing Mix:
I. Product -Meaning
• Branding-Meaning and characteristics of good brand.
• Packaging- Meaning and Importance packaging.
• labelling-Meaning and Functions of the labelling.
II. Price-meaning and factors determining the price.
III Place / Physical Distribution-Meaning, Components of physical distribution.
IV. Promotion -Meaning. And elements
• Advertising-Meaning, Merits and Objections/Criticism to advertising.

• Personal Selling-Meaning and Features.
• Sales promotion Techniques-Meaning and sales promotion techniques used for sales promotion.
• Public relationship -Meaning and Role of Public Relation

UNIT 11. CONSUMER PROTECTION.
(a) Consumer Protection-Concept and Importance of consumer protection from consumer point of
view and business point of view.
(b) Meaning of Consumer and Consumer Protection Act 2019
(c) Rights and Responsibilities/Duties of consumers.
(d) Who can file a complaint and against whom?
(e) Redressal agencies under Consumer Protection Act.
(f) Reliefs/Remedies available to a consumer.
(g) Consumer Awareness-Role of a consumer Organisation.

Recommended Text Book-
1) Goa Board XII Business Studies (NCERT)
2) Business Studies (NCERT) Rationalised syllabus-Part I&II

Reference Books :
(1) Business Studies By Poonam Gandhi.
(2) Business Studies Modern’s abc By Rajesh Kumar Mahajan.

GOA BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION
ALTO-BETIM , GOA
Weightage to content 2024-25

A. MID TERM EXAMINATION (20 MARKS)
1. Weightage to learning outcomes Mid Term Exam -20 Marks
Sr. No Learning Outcomes Marks Percentage
of Marks

01 Knowledge 05 25%
02 Understanding 10 50%
03 Application 05 25%

2. Weightage to content - MID TERM EXAMINATION 20 Marks.
Unit I to Unit IV
Sr. No Unit Topic Marks Unit
Percentage
01 Unit-I Nature and significance of 06 30%
management.
02 Unit-II Principle of management 05 25%
03 Unit- Business Environment 05 25%
III
04 Unit- Planning 04 20%
IV

3. Weightage to forms of Questions (MID TERM EXAMINATION )20 Marks.

Sr. No Forms of Questions Marks for each No of Total
question Questions Marks
01 Objective Type Questions 01 02 02
02 Short Answer Type 1 02 02 04
03 Short Answer Type 2 03 02 06
04 Long Answer Type 04 02 08
Total 08 20
4. The expected time for different type of questions would be as follows:

Sr. No Forma of Questions Approx. Time Number Approx. time for
for each of each form of
Question in Question Questions in
Minutes(1) Mins.(T x N)
01 Objective Type Questions 03 02 06
02 Short Answer Type 1 06 02 12
03 Short Answer Type 2 09 02 18
04 Long Answer Type 12 02 24
Total 08 60 Minutes

5. Weightage to Type of Questions (MID TERM EXAMINATION) 20 Marks.

Sr. No Types of No of Marks Weightage Time Allotted
Questions Questions (%) (Minutes)
01 Objective 02 02 10 06
Type
Questions
02 Short Answer 02 04 20 12
Type 1
03 Short Answer 02 06 30 18
Type 2
04 Long Answer 02 08 40 24
Type
Total 08 20 100% 60Minutes

6. Weightage to difficulty level questions (MID TERM EXAMINATION) 20 Marks
Sr. Estimated difficulty level of Questions Percentage
No
01 Easy 30%
02 Average 60%
03 Difficult 10%

7. Scheme of options:
There is an internal choice in Question No:- 08.

Blue Print of Model
Question Paper

MID TERM
EXAMINATION 2024-25

Sub: Business Studies Std: XII Maximum Marks: 20

UNITS KNOWLEDGE UNDERSTANDING APPLICATION TOTAL
MARKS
VSA SA1 SA2 ET VSA SA1 SA2 ET VSA SA1 SA2 ET

1-Nature and 8(4) 1(1) 06
Significance of
2(1)
management

2-Principles of 5(3)* 3(2) 05
management

3-Business 4(2) 6(3) 05
environment

4-Planning 7(4) 04

Total Marks 02 03 02 08 02 03 20

05 (25%) 10 (50%) 05 (25%) 20

- Inside Backet indicates ‘Marks’
- Outside Bracket indicates ‘Questions’
- Optional questions indicated ‘Star *’

A. 1ST TERM EXAMINATION (80 MARKS)
1. Weightage to learning outcomes -1ST TERM EXAMINATION (80 MARKS)

Sr. No Learning Outcomes Marks Percentage of
Marks
01 Knowledge 20 25%
02 Understanding 40 50%
03 Application 20 25%

2. Weightage to content – FIRST TERMINAL

EXAMINATION (80 MARKS)Unit I to Unit VIII
Sr. Unit Topic Marks Unit
No Percentage
1. I. Nature and significance of 12 15%
management.
2. II. Principle of management 10 12.5%
3. III. Business Environment 10 12.5%
4. IV. Planning 08 10%
5. V. Organising 10
12.5%
6. VI. Staffing 10
12.5%
7. VII. Directing 14
17.5%
8. VIII. Controlling 06 7.5%

NOTE:
I) PATTERN OF 1ST TERMINAL EXAMINATION WILL BE SAME AS THAT OF FINAL
BOARD EXAMINATION .
II) SUBJECT TEACHER IS FREE TO CHOOSE COMBINATION OF ANY CHAPTERS OTHER
THAN THE CHAPTERS MENTIONED ABOVE FOR MID TERMEXAMINATION AND
FIRST TERM EXAMINATION.

A. DESIGN OF THE QUESTION PAPER OF BOARD EXAMINATION (80 MARKS)

GOA BOARD OF SECONDARY AND HIGHER SECONDARY
EDUCATIONALTO-BETIM , GOA
Final Examination 2024-25
Class : XII Subject Business Studies Time: 3 Hrs. Max.Marks:80
1. Weightage to learning Outcomes.
Sr. No Learning Outcomes Marks Percentage of Marks
01 Knowledge 20 25%
02 Understanding 40 50%
03 Application 20 25%

1. Weightage to content (final Board
Examination) 80 Marks.Unit I to Unit XII
Sr. Unit Topic Marks Unit
No Percentage
01 Unit-I Nature and significance of 08 10%
management.
02 Unit-II Principle of management 07 8.75%
03 Unit-III Business Environment 06 7.5%
04 Unit-IV Planning 05 6.25%

05 Unit-V Organising 08 10%
06 Unit-VI Staffing 08 10%
07 Unit-VII Directing 08 10%
08 Unit-VIII Controlling 05 6.25%
09 Unit-IX Financial Management 06 7.5%
11 Unit-XI Marketing 13 16.25%
12 Unit-XII Consumer Protection 06 7.5%
Total 80 100%

3. Weightage to forms of Questions 80 Marks.
Sr. No Forms of Questions Marks for each No of Questions Total Marks
question
01 Objective Type Questions 01 20 20
02 Short Answer Type 1 02 06 12
03 Short Answer Type 2 03 08 24
04 Long Answer Type 04 06 24
Total 40 80

4. The expected time for different type of questions would be as follows:

Sr. No Forms of Questions Approximate No of Questions Total time
time for each
question
01 Objective Type Questions 1.5 20 30
02 Short Answer Type 1 04 06 24
03 Short Answer Type 2 06 08 48
04 Long Answer Type 13 06 78
Total 40 180

GOA BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION
ALTO- BETIM , GOA
BLUE PRINT
SUB:- BUSINESS STUDIES -XII Subject Code:-H-4655
Total No of questions: - 40 Duration: - 3 Hrs Maximum Marks: 80
UNITS KNOWLEDGE UNDERSTANDING APPLICATION TOTAL

MARK
VSA SA1 SA2 LA VSA SA1 SA2 LA VSA SA1 SA2 LA

1-Nature and 1(1) 27(3)* 35(4) 08
Significance of
management

2-Principles of 2(1) 28(3) 29(3) 07
management

3-Business 4(1) 36(4) 3(1) 06
environment

4-Planning 5(1) 37(4) 05

5-organising 6&7(1) 21(2) 8(1) 30(3) 08

10(1)
6 staffing 9(1) 22(2) 38(4) 08

7-Directing 11(1) 39(4)* 31(3) 08

12(1)
8-controlling 23(2) 24(2) 05

14(1)
9-financial 13(1) 32(3)* 06
management
15
(1)
10-Marketing 16&17(1) 33 18 25(2) 19 40 13

(3) (1) (1) (4)

11-consumer 20(1) 34 26 06
Protection (3)* (2)

Total Marks 11 04 06 06 06 12 16 03 02 06 08 80

21 40 19 80

Figures outside bracket – Question nos. on question paper
Figures inside bracket – marks allotted to respective question
*Denotes choice for that question

GOA BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION
ALTO-BETIM, GOA

Final Examination 2024 -25
MODEL QUESTION PAPER

Subject: - Business Studies Total Std: XII (HSSCE) SubjectCode:H-4655
No Questions: -40 Duration: - 3 hours Maximum Marks: - 80
Instructions:
1. Answer all Questions.
2. Question paper contains 40 questions.
3. Questions No. 1 to20, which includes multiple choice and very short answer type question for
1 mark each.
4. Questions from 21to 26 are of 2 marks each and to be answered in 30 words.
5. Questions from 27to 34 are of 3 marks each and to be answered in 60 words.
6. Questions from 35to 40 are of 4 marks each and to be answered in 100 words.
7. There is no overall choice however, internal choice is provided in question Nos. 27,32,34 and
39.

1 The level of management that determines the overall organisational objectives and 1
strategies is ______________.
• Middle Level
• Top Level
• Operational Level
• Supervisory level

2 ‘The principles of management are intended to be applied for all types and sizes of the 1
organisations. Which feature is highlighted from the above statement?
• General guidelines
• Flexible
• Universally applicable
• Mainly behavioural

3 “People have developed a taste for better quality products even though they may have 1
to pay more for it”. Identify the business environment.
• Economic
• Technological
• Legal
• Social

4 The process of stripping a currency unit of its status to be used as a legal tender. 1

5 The type of plan in which the sequence to perform a job is determined is called 1
as__________.
• Objective
• Rule
• Procedure
• Budget

6 State the organisational structure which has no written rules and fixed lines of 1
communication.

7 The step of organising process which leads to creation of hierarchical structure and 1
coordination among various departments is --.
• Identification and division of work
• Departmentation
• Assignment of duties
• Establishing reporting relationship

8 Decentralisation refers to ______________. 1
• Retention of decision-making authority
• Dispersal of decision-making authority
• Creating divisions as profit centres
• Opening new centres or branches

9 Mention the selection test that is used to measure the individual potential for learning 1
new skills.

10 Name the method of training where , a master trainer is appointed to guide the workers 1
.
11 Mention the type of leadership style in which a leader works out the policies with the 1
involvement and acceptance of his group.

12 State the function of management which ensures actual activities confirmed to planned 1
activities .

13 Which type of investment decision relates to short-term and affects day to day 1
operations of a company?

14 The preparation of a financial blue print of an organization’s future operations. 1

15 Silvatech Ltd is a leading mobile company. It is planning to acquire Vera Ltd business 1
worth Rs. 2,000 crore. Which financial decision is involved in it.
• Financing decision
• Dividend decision
• Investment decision
• Working capital decision

16 A product concept of marketing philosophies focuses on —----------- 1
• sustainable development
• maintaining high quality
• protecting the environment
• increasing production

17 Which of the following is an objection to advertising? 1
• Expressiveness
• Undermines social values
• Enhancing customer satisfaction
• Mass reach

18 The component of physical distribution that refers to the act of storing and assorting 1
products in order to create time utility in them is ___________.
• Warehousing
• Order processing
• Transportation
• Inventory control

19 Razia boutique decided to offer 15% less than MRP. Identify the sales promotion 1
technique adopted by Rashmi boutique.

20 Name the consumer right which allows consumers to set up their own grievance cell. 1

21 State four advantages of functional structure. 2

22 Describe the following steps of staffing process 2
i)Promotion and career planning ii) compensation

23 State first four steps involved in the process of controlling. 2

24 “The Controlling function of management is regarded as a key function for 2
organisational success”. With reference to the above statement explain two importance
of controlling.

25 Describe Role of Public Relation in two points. 2

26 Ajay is planning to buy a gold necklace to his beloved wife and Priyesh is planning to 2
buy an electronic iron. Suggest which standard marks both should see on the respective
products as the assurance of a good quality.

27 Describe three features of Co-ordination. 3
OR
“Management is called as a Profession.” Describe.

28 Explain briefly the following general principles of management: 3
(a) Discipline
(b) Unity of Direction.
(c) Scalar chain.

29 In a manufacturing company as many as 100 labourers are working in the planning and 3
production department. Eight specialists have been appointed to look after their work to
issue command to them.
(a)Identify the technique of scientific management being followed in the above case.
(b)Name the authority who will be in charge of Planning and Production department.
(c)Which general principle of management is being ignored in the above case.

30 Describe the elements of delegation. 3

31 Ritika Ltd assured their employees that in spite of recession no employees will be 3
retrenched from the job.
(a)Name and explain the type of incentive offered to the employees by Ritika Ltd.
(b) Explain two more incentives of the same category.

32 Explain four factors which are affecting the choice of capital structure. 3
OR
Explain four factors which should be consider while determining requirement of the
fixed capital.

33 State six characteristics of a good brand. 3

34 What are the different reliefs or remedies available to a consumer as per consumer 3
protection act 2019? (Six points)
OR

What role perform by the consumer associations and NGOs for the protection and
promotion of interest of consumer? (Six points)

35 Explain the importance of management. (Four Points) 4

36 Explain importance of business environment in four points. 4

37 No doubt planning is an important tool of management yet it is not a remedy for all 4
types of problems. Explain its four limitations.

38 Screenmap Ltd. is a highly reputed company. The employees of this organisation are 4
very happy and they discussed how they came in contact with this organisation.
a) Aman said that he was introduced by the present Sales manager, Mr. John.
b) Benu said that he had applied through the www.naukripao.com.
c) Vaibhav said that he was directly appointed from IIM Ahmedabad from where he
was about to complete his MBA.
d) krisha said she was appointed through nationwide professional body involved in
recruitment.
Identify and explain the external sources of recruitment mentioned in the above cases.

39 Describe in detail four Semantic barriers to communication. 4
OR
Describe in detail Maslow’s need hierarchy theory of motivation

40 "Neem laboratories introduced a new shampoo”. As a marketing head you are being 4
told to fix price. Suggest and explain four factors that should be consider while pricing.

*********************

C.Project: 20 Marks.

List of Projects for Std. XII

1 The students are required to visit any one of the followings:
a) A Departmental Store.
b) An Industrial Unit
c) A fast- food Outlet
d) Any other organisation approved by the teacher
Observe the Principles of Management advocated by Mr. H. fayol which are being followed and
write a brief report of the same.

2 Changes witnessed over the last few years on mode of packaging and its economic impact.
Students have to identify any one of the following changes:
A. Changes in transportation of fruits and vegetables such as cardboard crates being used in
place of wooden crates etc. Reason for above changes.
B. Milk being supplied in glass bottles later in plastic bags and now in tetra pack and
through vending machines.
C. Reuse of packaging (Bottles, Jars and Tins) to attract customers for their products.

3 Visit to a factory or an Industrial unit to find out about the Sources of Recruitment to be
followed to recruit employees at all levels.
OR
Visit to a factory or an Industrial Unit to find out the selection test adopted to select the
employees.

4 Visit to a factory or an Industrial Unit to find out the various steps taken in controlling.

5 Marketing objectionable advertisements. Collect information related to five objectionable
advertisements presented by any media and explain the objections.

6 Marketing useful advertisements. Collect five printed advertisements interpret their message.

7 Marketing physical distribution. Observe the marketing plan of any two companies and find the
levels adopted by them for distribution of their product.

8 Marketing Sales promotion. Select any two famous firms/companies and find the sales
promotion techniques generally adopted by them.

9 Find at least 10 companies of consumer explanation of different types (defective goods and
deficient services). Also, mention the decision thereof.

10 Consumer protection – Role of N G O s. As a consumer, contact an NGO for a complaint for
any defective goods or deficient service and report the assistance provided by them.
11 Marketing Management Project-
The students can choose any of the products permissible by the teacher for Business Studies
Project. Taking any one of the products into consideration, the students will have to gather
information on the following parameters.
• Profit margin in percentage to the manufacturer, wholesaler and retail Packaging of
the product
• Selling price to the consumer
• Promotion or marketing of the product
• Identify the USP
• Type/category of product
• Labelling
• Tagline
• Grading and standardization
• Channels of distribution

12 Financial Market (Stock market)
Through this topic, the students will be able to learn about the capital market and the
sources of business finance along with a deep understanding of the concepts used in the stock
exchange. The project will expect the students to work on the following parameters:

• Create a brief report on the history of stock exchanges in India.
• Prepare a hypothetical portfolio with a sum of INR 1,00,000 in any 5 top companies
over a period of 20 working days.
• Identify the reasons for fluctuations in prices, for example, change of seasons, strikes
and accidents, political, environment, the spread of an epidemic, international events, etc.
• Find the value of the investments and update the portfolio accordingly.
13 Consumer Protection Act 2019
Make a study of at least 5 cases of consumer disputes redressal cases in Goa.
Student is required to site the following points in each of these cases.
• Name of the complainant and address
• Against whom the complaint was filed
• Which consumer redressal agency was used to file the complaint?
• Name the product for which complaint was filed.
• Reason for filing the complaint?
• Compensation claimed?
• Settlement for or against and how?

• What was the procedure used to file a complaint?
• How many days it took to solve?
• What is the requirement to file a complaint?

Note:-
[1] Teachers are free to choose any one topic from the above list of projects and
assignment.
[2] Teachers may also give any other topic related to the syllabus.
[3] Follow Minimum common guidelines for assignment of the Goa Board.
******************

GOA BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION
ALTO-BETIM , GOA
SYLLABUS (CWSN) -2024-25 ONWARDS

BUSINESS STUDIES CLASS—XII

PART A: PRINCIPLES AND FUNCTIONS OF MANAGEMENT:
UNIT 1. NATURE AND SIGNIFICANCE OF MANAGEMENT.

(a) Management—Meaning, Definition, Features and Effectiveness vs. Efficiency.

(b) Objectives -Organisational-Survival, Profit and Growth, Social objectives and Personal
objectives)
(c) Importance /Significance of Management.

(d) Nature of management - Art, Science and Profession—Meaning and features.

(e) Levels of Management - Concept and functions.

(f) Management Functions-Planning, Organising, staffing, Directing and Controlling.
(Meaning)
(d) Coordination- Meaning and Features/Characteristics.

UNIT 2. PRINCIPLES OF MANAGEMENT.

(a) Principles of Management- Meaning, Nature of principles of management.

(b) Significance/Importance of principles of management.

(c) Taylor’s Scientific Management—Meaning and Principles of Scientific Management.

Techniques of Scientific management- Functional Foremanship, Standardisation of work,

Simplification of work, techniques of scientific work study (Fatigue, Method, Time and

Motion study), Differential Piece Wage System.

(d) Henri Fayol’s principles of General Management

UNIT 3. BUSINESS ENVIRONMENT.

(a) Business Environment—Meaning and Definition .

(b) Significance/ Importance of Business Environment.

(c) Dimensions of Business Environment-Economic, Social, Technological, Political and Legal.

(d) Demonitisation -Meaning and features.

UNIT 4. PLANNING.

(a) Planning- Meaning, Definition and Features.

(b) Importance/Significance of Planning.

(c) Limitations of Planning.

(d) Planning process- Steps.

(e) Types of Plans: - Single use plan, Standing plan, Objective, strategy, Policy,
Procedure, Method, Rule, Budget and Programme.

UNIT 5. ORGANISING.

(a) Organising—Meaning, Definitions and Importance of Organising.

(b) Steps in the process of Organising.

(c) Organisational Structure-Meaning:
Types of Organisational Structure: Functional and Divisional Structure-Meaning and Merits.
Formal and Informal Organisation-Meaning.
(d) Delegation of Authority—Meaning and Elements(Authority, Responsibility and Accountability)

and importance of delegation.

(e) Decentralisation of Authority—Meaning and Importance.

UNIT 6. STAFFING.

(a) Staffing-Meaning, Definition, Need/of staffing.

(b) Importance of staffing.

(c) Staffing as a part of Human resource Management—Duties and Functions.

(d) Staffing Process-Steps in the process of Staffing (Steps as per NCERT book).

(e) Aspect/ Components of staffing:

I. Recruitment-Meaning, Internal sources and external sources of recruitment.

II. Selection-Meaning and Selection process.

III. Training and Development- Meaning, Types of training Apprenticeship, Vestibule and internship
training and Importance /benefits of training to the organisation and to the employees.

UNIT 7. DIRECTING.

(a) Directing- Meaning

(b) Importance of Directing.

(c) Elements of Directing:

I. Motivation- Meaning, Maslow’s Need Hierarchy Theory of Motivation, Types of Financial

and non-financial incentives.

II. Leadership- Meaning and Styles of leadership-Autocratic leadership, Democratic Leadership and Laissez
faire leadership.Leadership.

III. Communication- Meaning, Formal and Informal communication (Meaning), Barriers in the
process of communication and Improving communication effectiveness (How to overcome
barriers of communication)

UNIT 8. CONTROLLING.

(a) Controlling-Meaning, definition and Features.

(b) Importance of controlling.

(c) Steps in the process of Controlling.

PART—B : BUSINESS FINANCE AND MARKETING:

UNIT 9. FINANCIAL MANAGEMENT/BUSINESS FINANCE.

(a) Financial Management—Meaning.

(b) Objectives of Financial management.

(c) Financial decisions- Investment, Financing and Dividend decisions -Meaning.

(d) Financial Planning- Meaning and importance of Financial Planning.

(e) Financial Structure- Meaning and factors determining the capital structure.

(f) Fixed capital- Meaning and factors determining requirement of fixed capital.

(g) Working capital- Meaning and factors determining requirement of working capital.

UNIT 10. MARKETING .

a) Meaning of Marketing

b) Marketing Management- Meaning, Definition and Functions.

c) Marketing Management Philosophies.

d) Marketing Mix-Product, Price, Place (Physical distribution) and Promotion.

e) Elements of Marketing Mix:

f) Product -Meaning

g) Branding-Meaning and characteristics of good brand.

h) Packaging- Meaning and Importance packaging.

i) labelling-Meaning and Functions of the labelling.

j) Price-meaning and factors determining the price.

k) Place / Physical Distribution-Meaning, Components of physical distribution.

l) Promotion -Meaning. And elements

m) Advertising-Meaning, Merits and Objections/Criticism to advertising.

n) Personal Selling-Meaning and Features.

o) Sales promotion Techniques-Meaning and sales promotion techniques used for sales promotion.

p) Public relationship -Meaning and Role of Public Relation

UNIT 11. CONSUMER PROTECTION.

(a) Consumer Protection-Concept and Importance of consumer protection from consumer point
of view and business point of view.
(b) Meaning of Consumer and Consumer Protection Act 2019

(c) Rights and Responsibilities/Duties of consumers.

(d) Who can file a complaint and against whom?

(e) Redressal agencies under Consumer Protection Act.

(f) Reliefs/Remedies available to a consumer.

(g) Consumer Awareness-Role of a consumer Organisation.

Text Book- Goa Board XII Business Studies (NCERT)

Reference Books :

(1) Business Studies By Poonam Gandhi.

(2) Business Studies Modern’s abc By Rajesh Kumar Mahaja

GOA BOARD OF SECONDARY AND HIGHER SECONDARY
EDUCATION ALTO-BETIM , GOA
Weightage to content 2024-25 onward--- HSSC

A. MID TERM EXAM (20 MARKS)
1. Weightage to learning outcomes 1st FORMATIVE TEST -20 Marks
Sr. No Learning Outcomes Marks Percentage
of Marks
01 Knowledge 05 25%
02 Understanding 10 50%
03 Application 05 25%

2.Weightage to content 1st MID TERM EXAM-20 Marks.
Unit I to Unit IV
Sr. No Unit Topic Marks Unit
Percentage
01 Unit-I Nature and significance of 06 30%
management.
02 Unit-II Principle of management 05 25%
03 Unit- Business Environment 05 25%
III
04 Unit- Planning 04 20%
IV

Weightage to forms of Questions (1st MID TERM TEST) 20 Marks.

INTERNAL EVALUATION FOR BUSINESS STUDIES (CWSN) SUBJECT:

FIRST MID TERM EXAM 2024-25

SUBJECT: BUSINESS STUDIES (CWSN) MAX.MARKS: 20
STD : XII DURATION : 60 MINUTES

QUESTIONWISE DISTRIBUTION OF MARKS

SR.NO. NAME OF THE UNIT V.S.A-I V.S.A-II S.A -I S.A-II TOTAL
MCQ
1. Nature and Significance of 1(8) 1(1) 1(18) 2(19)* 06
Management 1(2)

2. Principles of 1(9) 1(4) 05
Management 1(10) 1(5)
1(7)
3. Business 1(11) 1(13) 05
Environment 1(14)
1(15)
1(16)
4. Planning 1(12) 1(3) 1(17) 04
1(6)

TOTAL 5 11 2 2 20

NOTE:

1) (*)Indicates internal choice in the question.
2) Figures inside the bracket indicate no. of question.
3) Figures outside the bracket indicates no. of marks.
4) A teacher is permitted to make a choice in V.S.A-II as True or False/ Fill in the
blanks/Name the following.
5) The above blueprint is a sample and the original may differ ,keeping the content area
and marks same by the papersetter.

MID TERM EXAM MODEL QUESTION PAPER 2024-25
STD:XII Marks:20
DATE: Subject : BUSINESS STUDIES [ CWSN] Duration :90 Min
Instructions :
(1)All questions are compulsory.
(2)Write the number of each question and sub-question clearly.
(3)Internal choice has been provided in question No.19
_____ _____________________________________

Fill in the blanks by choosing the correct alternative from those given in the bracket. (
5marks)
(Specialisation , Developing Premises, Efficiency, Method study ,Middle level,Top level)
1. Completing the task correctly with minimum cost,time and optimum utilisation of
resources is called as ________ .
2. The senior most executives of the organisaton like the Chairman, Chief Operating
Officer, President are referred to as __________ management.
3. The second step in the process of planning is ________ .
4. Scientific technique that helps in finding the best way of doing a job is called as
_______ .
5. According to Henry Fayol, Principle of division of work ,when applied in an
organization leads to_______.

Give a commercial term for the following : (2 marks)
6.The type of plan that sets the specific guidelines for behavior and actions of
employees in the company..
7. The Primary function of management which sets the base for other functions.

Select the correct alternative from the options given below: ( 5 marks)
8.The aspect of management that binds all the functions of management is called as
_________ .
• Staffing
• Controlling
• Coordination
• Directing
9. The principle of Fayol which suggests that communication from top to bottom should follow
the official lines of command is _________ .
• Division of work
• Centralisation and Decentralisation
• Principle of Order

• Scalar chain

10. The principle of Henry Fayol that says ‘Management should promote a team spirit of Unity
and Harmony among employees’ is called ________ .
• Espirit de Corps
• Authority and Responsibility
• Unity of Command
• Equity

11 . The customs and traditions, culture beliefs and ethics of society in which business enterprise
operates is referred to as _____________.
• Social Environment
• Technological Environment
• Political Environment
• Economic Environment

12. “No Smoking in the Factory premises” is an example of __________ plan.
• Strategy
• Procedure
• Rule
• Objective
State whether the following statement is True or False:
13 .Due to demonetization Rs.1,000 currency notes were withdrawn from circulation from
Indian Market.
14. Business environment always remains stable.
Match the pair with respect to importance of Business Environment.

COLUMN I COLUMN II
15. Maruti Udhyog became the leader in i) Helps in tapping useful
small car market because it was the first resources
to recognized the need of small cars
16. Bajaj Auto made considerable ii) Helps firms to identify
improvements in its two wheelers when opportunities
Honda and other foreign companies
entered the auto industries.
iii) Helps to identify threats

Answer the following in one sentence.
17) State one feature of planning.
18)Mention any one organizational objective of business that needs to be achieved by a
manager.
Answer the following in two sentences.
19) State in two points the importance of management in running of a modern organisation.

OR
State two features of management as an Art.

--------------------- BEST OF LUCK -----------------
GOA BOARD OF SECONDARY AND HIGHER SECONDARY
EDUCATION ALTO-BETIM , GOA

3.Weightage to content Final EXAM-80 Marks.

Sr. No Unit Topic Marks Unit
Percentage
01 Unit-I Nature and significance of 08 10%
management.
02 Unit-II Principle of management 07 08.75%
03 Unit- Business Environment 06 25%
III
04 Unit- Planning 05 06.25%
IV
05 Unit-V Organizing 08 10%

06 Unit-VI Staffing 08 10%

07 Unit- Directing 08 10%
VII
08 Unit- Controlling 05 06.25%
VIII
09 Unit-IX Financial Management 06 07.50%

10 Unit-X Marketing 13 16.25%

12 Unit-XII Consumer Protection 06 07.50%

TOTAL 80 100%

Goa Board Secondary & Higher Secondary Education – Alto Porvorim
Blue Print

Final Examination 2024-2025 onwards.

Business Studies {CWSN} Std- XII Model Question Paper 2023-24
OBJECTIVES KNOWLEDGE (80%) UNDERSTANDING TOTAL
(20%) MARKS
CONTENT Fill in MCQ Give True/ Match One Two Two sentences
AREA the commercial false the sentence sentences SA-III
blanks word pair SA-I SA-II
VSA-I VSA- VSA-III VSA- VSA-V
II IV
Unit 1- 1(1) 1(1) 1(1) 1(1) 5a(1) 1(1) 1(2) 8
Nature and
significance
of
Management
Unit 2- 2(1) 2(1) 2(1) 2(1) 5b(1) 2(2)* 7
Principles of
Management
Unit3 – 3(1) 3(1) 3(1) 5c(1) 3(2) 6
Business
Environment
Unit 4- 4(1) 4(1) 2(1) 4(2) 5
Planning
Unit 5- 5(1) 5(1) 3(1),4(1) 3(1) 3(1) 5(2) 8
Organising
Unit 6- 6(1) 6(1) 4(1)(1) 5d(1) 4(1) 6(2) 8
Staffing
Unit7- 7(1) 7(1) 5(1) 5(1) 5e(1) 5(1) 7(2)* 8
Directing
Unit 8- 8(1) 7(1) 6(1) 6a(1) 6(1) 5
Controlling
Unit 9- 8(1) 6(1) 7(1)(1) 8(2) 6
Financial
Management
Unit 11 9(1) 9(1) 8(1) 9(1)(1) 6b(1) 8(1) 10(2)* 13
Marketing 9(1) 6c(1) 9(1)
6d(1)

Unit 12- 10(1) 10(1) 10(1) 10(1) 6e(1) 10(1) 6
Consumer
Protection
Total 64 16 80
NOTE:

1) Figures inside the bracket indicate marks and figures outside the bracket indicate question number.
2) Option is indicated by *

Goa Board Secondary & Higher Secondary Education
Alto - Betim Goa
Model Question paper
Final Examination 2024-2025 onwards
Duration: 3 Hours SUB: Business s tudies
Total number of questions: 08 Maximum marks: 80
INSTRUCTIONS:
1) All questions are compulsory.
2) This question paper consists of 08 questions.
3) Write the number of each question clearly.
4) There is no overall choice, however internal choice is provided in question number 08.
5) Marks are indicated towards right hand side of the question paper in bracket.
1. Fill in the blanks by choosing the correct alternative from those given the bracket. [1x10]
[hallmark, safety, External recruitment, Basic physiological need, Capital structure, Curruption,
method, Coordination, Decentralisation of authority , F.W.Taylor]

a. The concept which binds the employees from top level to the bottom level of the
organization is ________________________________________.

b. The principles of scientific management was advocated by_______________.

c. The main aim of demonetization was to curb____________________.

d. The plan which prescribes way in which a task has to be performed with an aim to achieve
goal is ________________________________________.

e. When the authority is dispersed and given to managers of the same level is known as
_____________________________________________.

f. The source of recruitment in which newspaper, employment exchange advertisement etc
are used is__________________________________.

g. As per Maslow’s theory of motivation the need relates to food, cloth and shelter
is____________________________________________________.

h. The funds utilized to purchase fixed assets like furniture, plant machinery etc in the
company is called_______________________________________.

i. The identification of a product it can be in the form of name, symbol or design is
_____________________________.

j. The consumer right suggests that a consumer must be protected against hazardous goods
and services is ______________________________

2. Select and write the most appropriate alternative from those given below. [1x10]
a. Policy formulation is the function of ________________
• Top level managers
• Middle level managers
• Operational level managers
• Lower level Managers

b. Gang plank is related with the principle of _________________________
• Unity of command
• Scalar chain
• Unity of direction
• Discipline

c. An example of social environment is ____________________________
• Money supply in the economy
• Consumer protection act
• Composition of family
• The constitution of India

d. The type of plan which refers that the employees will get the promotion after 5 years in the
confirmation of job is _______________________________
• Policy
• Rule
• Method
• Objective

e. Span of management refers to _________________________________
• Number of managers
• Length of term for which a manager is appointed
• Number of subordinates under a superior
• Number of members in the top management

f. Increase in higher responsibilities and hike in salaries is called _______________
• Promotion
• Transfer
• Job rotation
• Layoff

g. Technical jargon is one type of ___________________________________
• Semantic barrier
• Psychological barrier

• Organizational barrier
• Personal barrier

h. The last step in the process of controlling is__________________________
• Implement the plan
• Evaluating the alternative course of action
• Setting the objective
• Follow up

i. The quality certification which is used for gold product is __________________
• AGMARK
• HALLMARK
• FPO
• ISI

j. When marketer shows only a few varieties of goods available to a consumer, the right of a
consumer violated here is __________________________
• Right to choose
• Right to be informed
• Right to consumer education
• Right to be heard

3. Give a commercial name for the following. [1x10]
A. Doing the right task and completing it within the given time period.
Ans.---------------------------------------
B. The technique of Taylor that separates planning and production functions.
Ans.--------------------------------------
C. Name the announcement made by the government of India on 8th November 2016.
Ans.---------------------------------------
D. Name the concept which reduces the workload of a superior.
Ans.---------------------------------------
E. The process of stimulating people to achieve desired goals.
Ans.----------------------------------------
F. Name the decision to acquire a new and modern plant to upgrade an old one.
Ans.-----------------------------------------
G. Name the type of organization, where in the employees meet in groups to discuss personal
matters .
Ans.-----------------------------------------
H. The non paid form of communication of information about the product.
Ans.-----------------------------------------
I. The variables like product, price place and promotion which marketer mixes in order to
interact with a particular market.

Ans.----------------------------------------
J. The authority where only consumer can file the complaint for defects in goods and services
which are less than 1 crore.
Ans.----------------------------------------------

4. State whether the following True or False. [1x12]
i. Management is not multidimensional
Ans.-------------------------------
ii. Henri Fayol have advocated functions of management like planning, organizing, staffing,
directing and controlling.
Ans.-------------------------------
iii. Organization which has more than one product line would be suitable for functional
structure.
Ans.-------------------------------
iv. Staffing is one time function.
Ans.-------------------------------
v. Bonus is rewarded to employees every end of the month.
Ans.-------------------------------
vi. Management by exception and critical point method are the two ways to analyse the causes
of deviations in critical areas.
Ans.-------------------------------
vii. Equity shareholders receive interest as return on their investment.
Ans.-------------------------------
viii. Campus recruitment is an example of internal source of recruitment.
Ans.-------------------------------
ix. All advertisements are bad in taste is one of the objection towards advertising.
Ans.-------------------------------
x. In addition to rights, a consumer also has some responsibilities.
Ans.-------------------------------
xi . Production cycle is one of the factors determining working capital requirement.
Ans. _______________________
Xii . Public relation is non paid form of sales promotion.
Ans.___________________________
5. Match the items in column A with the appropriate items in column B and rewrite. [1x5]
A B ANSWER
a) Efficiency Psychological barrier -------------------------
b) Esprit de corps Individuals potential for learning
new skill can be measured --------------------------
c) Economic environment Utilising the resources to
the best possible manner -------------------------------
d) Aptitude test ‘I’ must be replaced by ‘We’ -------------------------------

e) Distrust Change in bank interest rates -------------------------------

6. Match the items in column A with the appropriate items in column B and rewrite. [1x5]
A B ANSWER
a) Performance standards Consumer responsibilities --------------------------
b) Function of marketing Objective of advertising --------------------------
c) Expressiveness Selling product at special
price less than original price --------------------------
d) Rebates Setting standards --------------------------
e) Insist on cash memo Gathering and analyzing
market information --------------------------

7. Answer the following questions in one sentence each. [1x10]
a) What is the primary goal of any organization?
b) What is planning premises?
c) What is meant by accountability in organization.
d) Name first step in the process of selection
e) Give two examples of non financial incentives.
f) State two points mentioning relationship between planning and controlling.
g) What is the last step in controlling process?
h) What is meant by personal selling?
i) Name the first person in the channels of distribution.
j) State two role of NGO incase of consumer protection act 2019.

8. Answer the following questions in two sentences each. [2x10]
I. Explain two importance of management.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
__________________________________________________________________________.
II. Describe ‘Principle of order’ as advocated by Heri Fayol.
OR
Describe is ’Principle of Remuneration” advocated by Heri Fayol.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
__________________________________________________________________________.

III. Explain two features of demonetisation.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
__________________________________________________________________________.

IV. Mention four limitations of planning.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
__________________________________________________________________________.

V. State two advantages of divisional structure.

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

___________________________________________________________________________
__________________________________________________________________________.

VI. Explain two importance of training and development to the organisation.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
__________________________________________________________________________.

VII. Describe two ways to overcome barriers to communication.
OR
Describe two ways organisational barriers to communication.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
__________________________________________________________________________.

VIII. Describe two advantages of financial planning.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
__________________________________________________________________________.

Xi Explain two functions of labeling.

OR
Explain two importance of packaging
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
__________________________________________________________________________.

LIST OF ASSIGMENTS AND PROJECTS FOR STD. XII
Project 1 The students are required to visit any one of the followings:
a) A Departmental Store.
b) An Industrial Unit
c) A fast food Outlet
d) Any other organisation approved by the teacher

Observe the Principles of Management advocated by fayol which are being followed and write a brief
report of the same.

Project 2 Changes witnessed over the last few years on mode of packaging and its economic impact.
Students have to indentify any one of the following changes:
a) Changes in transportation of fruits and vegitables such as cardboard crates being used in place of
wooden crates etc. Reason for above changes.
b) Milk being supplied in glass bottles later in plastic bags and now in tetra pack and through vending
machines.
c) Reuse of packaging (Bottles, Jars and Tins) to attract customers for their products.

Project 3 Visit to a factory or an Industrial unit to find out about the Sources of Recruitment to be
folowed to recruit employees at all levels.
OR
Visit to a factory or an Industrial Unit to find out the test adopted to select the employees.
Project 4 Visit to a factory or an Industrial Unit to find out the various steps taken in controlling.
Project 5 Marketing objectionable advertisements. Collect information related to five objectionable
advertisements presented by any media and explain the objections.
Project 6 Marketing useful advertisements. Collect five printed advertisement interpret their
message.
Project 7 Marketing physical distribution. Observe the marketing plan of any two companies and find
the levels adopted by them for distribution of their product.

Project 8 Marketing Sales promotion. Select any two famous firms/companies and find out the sales
promotion techniques generally adopted by them.

Project 9 Find at least 10 companies of consumer explination of different types (defective goods and
deficient services). Also , mention the decision thereof.

Project 10 Consumer protection – Role of N G Os . As a consumer, contact an NGO for a complaint for
any defective good or deficient service and report the assistance provided by them.

Note:- Teachers are free to choose from the above list of projects and assignment or teachers can also
give any other option to cover 20 marks as per their convenience .

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