ICSE Class 10 Question Paper 2026 Cashier

ICSE | Class 10

Cashier
Question Paper 2026

Council for the Indian School Certificate Examinations (CISCE)

Free Syllabus · Sample Papers · Previous Year Papers · Solutions & more


· ICSE · ISC · CBSE · State Boards

CASHIER

Maximum Marks: 100

Time allowed: Two hours

1. Answers to this Paper must be written on the paper provided separately.

2. You will not be allowed to write during the first 15 minutes.

3. This time is to be spent in reading the question paper.

4. The time given at the head of this Paper is the time allowed for writing the answers.

5. Attempt all questions from Section A and any four questions from Section B.

6. The intended marks for questions or parts of questions are given in brackets[ ].

Instruction for the Supervising Examiner

Kindly read aloud the Instructions given above to all the candidates present in the
Examination Hall.

This Paper consists of 11 printed pages and 1 blank page.
T26 741 Turn Over
© Copyright Reserved

ICSE Class 10 · Question Paper 2026 · Cashier Page 1 of 11

SECTION A (40 Marks)
(Attempt all questions from this Section.)

Question 1 [20]
Choose the correct answers to the questions from the given options.
(Do not copy the question, write the correct answers only.)

(i) PAGE UP and PAGE DOWN are types of:

(a) Navigation Keys

(b) Punctuation Keys

(c) Command Keys

(d) Control Keys

(ii) What does direct eye contact convey?

(a) Paying attention

(b) Nervousness

(c) Ignorance

(d) Humility

(iii) Assertion (A): To protect our data from theft and viruses, we should keep
passwords that are difficult to hack.

Reason (R): Threats in a computer are the ways in which personal
information can be leaked without our knowledge.

(a) (A) is true and (R) is false.

(b) (A) is false and (R) is true.

(c) Both (A) and (R) are true and (R) is the correct explanation of (A).

(d) Both (A) and (R) are true, but (R) is not the correct explanation of (A).

T26 741 2

ICSE Class 10 · Question Paper 2026 · Cashier Page 2 of 11

(iv) Which type of cyber threat is depicted in the image given below?

(a) Virus attack

(b) Phishing

(c) Cloud Backup

(d) Data encryptions

(v) Which of these is a declarative sentence?

(a) Yellow is my favourite colour.

(b) Is it raining?

(c) Oh, my goodness. We have won!

(d) Please lower your voice.

(vi) Which of these is a prompt interbank electronic money transfer service done
with the help of mobile phones?

(a) NEFT

(b) RTGS

(c) IMPS

(d) EBPS

T26 741 3 Turn Over

ICSE Class 10 · Question Paper 2026 · Cashier Page 3 of 11

(vii) Which identity proof is issued by the Income Tax Department?

(a) PAN Card

(b) Passport

(c) Election Card

(d) Aadhar Card

(viii) Observe the image given below and identify the type of verbal communication.

(a) Interpersonal communication

(b) Written communication

(c) Small group communication

(d) Public communication

(ix) Assertion (A): Managing stress is about making a plan to be able to cope
effectively with daily pressure.

Reason (R): There are many instances when stress can be helpful.

(a) (A) is true and (R) is false.

(b) (A) is false and (R) is true.

(c) Both (A) and (R) are true and (R) is the correct explanation of (A).

(d) Both (A) and (R) are true, but (R) is not the correct explanation of (A).

T26 741 4

ICSE Class 10 · Question Paper 2026 · Cashier Page 4 of 11

(x) Which safety accessory is used when working around moving equipment such
as forklifts and vehicles?

(a) Disposable gloves

(b) Cut resistant gloves

(c) Safety vest

(d) Hearing protection

(xi) Which of the following best describes the role of value statements in a retail
business?

(a) They are only used for advertising purposes.

(b) They replace the need for a mission statement.

(c) They guide employee behaviour.

(d) They provide technical manuals.

(xii) Assertion (A): The CPU has an internal fan to keep it cool.

Reason (R): If a computer, laptop or mobile is over heated, the internal parts
can be damaged.

(a) (A) is true and (R) is false.

(b) (A) is false and (R) is true.

(c) Both (A) and (R) are true and (R) is the correct explanation of (A).

(d) Both (A) and (R) are true, but (R) is not the correct explanation of (A).

T26 741 5 Turn Over

ICSE Class 10 · Question Paper 2026 · Cashier Page 5 of 11

(xiii) What is one way to promote effective teamwork in a retail organisation?

(a) Prioritise individual goals over group success.

(b) Discuss ideas collectively with all team members before implementation.

(c) Encourage private discussions and exclude team views.

(d) Criticise team members to improve performance.

(xiv) What can happen if a retail outlet sells an age-restricted item to someone below
the legal age?

(a) The customer is fined.

(b) The trader may face a fine or imprisonment.

(c) The item is returned to the supplier.

(d) The sale is considered valid.

(xv) What does the term “Return To Vendor” (RTV) refer to?

(a) A process in which the vendor delivers goods to customers.

(b) A process in which the goods are returned to the original vendor.

(c) A shipping method for delivering goods to the warehouse.

(d) A type of invoice issued by a retailer to the distributor.

(xvi) What is the first action a cashier should take when an accident occurs in the
store?

(a) Call the police immediately.

(b) Use the internal safety equipment.

(c) Inform the senior staff members.

(d) Leave the area.

T26 741 6

ICSE Class 10 · Question Paper 2026 · Cashier Page 6 of 11

(xvii) Cranes, Hoists, Forklifts and Pallet Jacks are examples of __________.

(a) office supplies

(b) cleaning agents

(c) lifting and handling equipment

(d) communication devices

(xviii) Which of the following is an example of specific feedback in a writing class?

(a) "Nice story!"

(b) "Your story was too short."

(c) "Try harder next time."

(d) “The use of adjectives made the story interesting.”

(xix) The Start menu allows users to access installed applications and settings.

(a) True

(b) False

(xx) Bravo! Sarthak and his team won the exciting match yesterday.

Identify the adjective used in the above sentence.

(a) yesterday

(b) exciting

(c) team

(d) Bravo!

T26 741 7 Turn Over

ICSE Class 10 · Question Paper 2026 · Cashier Page 7 of 11

Question 2
(i) Fill in the blanks: [5]

(a) ___________ is the force within a person that drives them to do things.
[Self-regulation / Self-motivation]

(b) A sound file usually has ___________ extension. [.mp3 /.docx]

(c) Sentences where the subject does an action are known to be in the
__________ voice. [active / passive]

(d) Customers are only entitled to a return if they return the product within a
__________ period. [specified / indefinite]

(e) Sustainable Development meets the needs of the present without
compromising the ability of ___________ to meet their own needs. [future
generations / current leaders]

(ii) State whether True or False. [5]

(a) A folder is a location where a group of files can be stored.

(b) In the condition of breach of contract, the retailers do not have a right to
withdraw the agreement and recover the goods sold to the customers.

(c) Profit is the only goal of an entrepreneur.

(d) Feedback is an optional part of the communication cycle.

(e) Using renewable energy sources is a part of Sustainable Development.

Question 3
(i) What are the two advantages of feedback in communication? [2]

(ii) Give one example each of positive and negative feedback. [2]

T26 741 8

ICSE Class 10 · Question Paper 2026 · Cashier Page 8 of 11

(iii) Mention any two modes of Credit Transactions. [2]

(iv) Write two ways to exchange goods in retail stores. [2]

(v) What are the two ways to manage and deal with irate customers? [2]

SECTION B (60 Marks)
(Answer any four questions from this Section.)

Question 4
(i) In a meeting, Raghu, a manager of a retail store chose verbal communication [5]
over non-verbal communication. In this context, explain any five advantages of
verbal communication.

(ii) Who is an “Entrepreneur”? Explain any four myths about entrepreneurship. [5]

(iii) Explain any five rights of employees. [5]

Question 5
(i) Ram, a cashier, refuses to sell lottery cards to Mohit, who shows a school [5]
identity card without a date of birth. Ram explains that only valid government
identity proofs with date of birth is acceptable.

(a) Name any two valid government-issued age proofs.

(b) How did Ram follow the law?

(c) Suggest one way to inform the customers about the age-verification policy.

(ii) Explain any five factors to be considered during reconciliation of accounts. [5]

(iii) What do you understand by Credit Limit? Explain in three points, the need to [5]
set up a credit limit.

T26 741 9 Turn Over

ICSE Class 10 · Question Paper 2026 · Cashier Page 9 of 11

Question 6
(i) Yash, a cashier at a store, has to deal with a customer who wants to return his [5]
latest purchase.

(a) What should he do in this situation?

(b) Explain the company’s policies at the time of replacement of returned
goods.

(ii) Outline any five factors that lead to the generation of problem in sorting out cash. [5]

(iii) Discuss any five Legal Rights of customers in relation to credit cover in retail [5]
business.

Question 7
(i) “A customer has delayed payment beyond the due date.” [5]
As an accounts executive, what guidelines would you follow to manage such a
situation while maintaining a good customer relationship? Explain your answer
with reasons.

(ii) Explain any five ways to get the proof of age legally accepted and validated by [5]
agencies.

(iii) Describe the procedure in five steps, to be followed by a Cashier at POS (Point [5]
of Sale) while dealing with age-restricted products.

T26 741 10

ICSE Class 10 · Question Paper 2026 · Cashier Page 10 of 11

Question 8
(i) A customer slipped near the entrance of a retail store. [5]

List any five common causes of such accidents and suggest ways to handle or
prevent them.

(ii) Retail stores have varying refund policies- some provide instant counter refunds, [5]
others process them over a few days.
In light of the above statement:

(a) What is Refund Payment Process?

(b) Explain the general steps of a refund payment process.

(iii) What are five effective ways to deal with buyer objections during a sale? [5]

Question 9
(i) A team is only as strong as the spirit behind it. Keep the morale high, and the [5]
results will follow. Explain with examples any five ways to maintain the morale
of the team.

(ii) Explain any five ways that help in maintaining a computer system properly. [5]

(iii) Deepak has joined a multinational firm as a Cashier. Suggest any five ways he [5]
can plan and organise his own learnings within the organisation.

T26 741 11

ICSE Class 10 · Question Paper 2026 · Cashier Page 11 of 11