Goa Board Class 12 Sample Paper 2024 Business Studies

Sample Paper
&
Question Paper Pattern
2023
2024

GOA BOARD

GOA BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION
ALTO-BETIM , GOA
SYLLABUS -2023-24 ONWARDS

BUSINESS STUDIES CLASS—XII

PART A: PRINCIPLES AND FUNCTIONS OF MANAGEMENT:
UNIT 1. NATURE AND SIGNIFICANCE OF MANAGEMENT.

(a) Management—Meaning, Definition, Features and Effectiveness vs. Efficiency.

(b) Objectives -Organisational-Survival, Profit and Growth, Social objectives and Personal
objectives)
(c) Importance /Significance of Management.

(d) Nature of management - Art, Science and Profession—Meaning and features.

(e) Levels of Management - Concept and functions.

(f) Management Functions-Planning, Organising, staffing, Directing and Controlling.
(Meaning)
(d) Coordination- Meaning and Features/Characteristics.

UNIT 2. PRINCIPLES OF MANAGEMENT.

(a) Principles of Management- Meaning, Nature of principles of management.

(b) Significance/Importance of principles of management.

(c) Taylor’s Scientific Management—Meaning and Principles of Scientific Management.

Techniques of Scientific management- Functional Foremanship, Standardisation of work,

Simplification of work, techniques of scientific work study (Fatigue, Method, Time and

Motion study), Differential Piece Wage System.

(d) Henri Fayol’s principles of General Management.

UNIT 3. BUSINESS ENVIRONMENT.

(a) Business Environment—Meaning, Definition and Features of business Environment.

(b) Significance/ Importance of Business Environment.

(c) Dimensions of Business Environment-Economic, Social, Technological, Political and Legal.

(d) liberalisation, Privatisation and Globalisation-Meaning and features.

(e) Impact of economic policy on business and industry.

UNIT 4. PLANNING.

(a) Planning- Meaning, Definition and Features.

(b) Importance/Significance of Planning.

(c) Limitations of Planning.

(d) Planning process- Steps.

(e) Types of Plans: - Objective, strategy, Policy, Procedure, Method, Rule, Budget and
Programme.

UNIT 5. ORGANISING.

(a) Organising—Meaning, Definitions and Importance of Organising.

(b) Steps in the process of Organising.

(c) Organisational Structure-Meaning:
Types of Organisational Structure: Functional and Divisional Structure-Meaning and Merits.
Formal and Informal Organisation-Meaning.

(d) Delegation of Authority—Meaning and Elements(Authority, Responsibility and Accountability)

and importance of delegation.

(e) Decentralisation of Authority—Meaning and Importance.

UNIT 6. STAFFING.

(a) Staffing-Meaning, Definition, Need/of staffing.

(b) Importance of staffing.

(c) Staffing as a part of Human resource Management—Duties and Functions.

(d) Staffing Process-Steps in the process of Staffing (Steps as per NCERT book).

(e) Aspect/ Components of staffing:

I. Recruitment-Meaning, Internal sources and external sources of recruitment.

II. Selection-Meaning and Selection process.

III. Training and Development- Meaning and Importance /benefits of training to the

organisation and to the employees.

UNIT 7. DIRECTING.

(a) Directing- Meaning, definition and features/Characteristics.

(b) Importance of Directing.

(c) Elements of Directing:

I. Supervision- Meaning and Functions/ Role of a supervisor.

II. Motivation- Meaning, Maslow’s Need Hierarchy Theory of Motivation, Types of Financial

and non-financial incentives.

III. Leadership- Meaning and Qualities of a good leader.

IV. Communication- Meaning, Formal and Informal communication (Meaning), Barriers in the
process of communication and Improving communication effectiveness (How to overcome
barriers of communication)

UNIT 8. CONTROLLING.

(a) Controlling-Meaning, definition and Features.

(b) Importance of controlling.

(c) Relationship between controlling and Planning.

(d) Steps in the process of Controlling.

PART—B : BUSINESS FINANCE AND MARKETING:

UNIT 9. FINANCIAL MANAGEMENT/BUSINESS FINANCE.

(a) Financial Management—Meaning.

(b) Objectives of Financial management.

(c) Financial decisions- Investment, Financing and Dividend decisions -Meaning.

(d) Financial Planning- Meaning and importance of Financial Planning.

(e) Financial Structure- Meaning and factors determining the capital structure.

(f) Fixed capital- Meaning and factors determining requirement of fixed capital.

(g) Working capital- Meaning and factors determining requirement of working capital.

UNIT 10. FINANCIAL MARKETS.

(a) Financial Market-Meaning.

(b) Types of market

I. Money Market- Meaning and Instruments of Money Market.

II. Capital Market-Meaning, Primary Market and Secondary Market-Meaning.

(c) Stock Exchange/Stock Market- Meaning, Meaning of NSDL and CDSL, Functions and Steps in the

trading and settlement procedure.

(d) National Stock Exchange of India-Meaning and Objectives.

(e) Securities Exchange Board of India- Meaning, Objectives and Regulatory functions.

UNIT 11. MARKETING MANAGEMENT.

(a) Marketing Management- Meaning, Definition and Functions.

(b) Marketing vs. Selling.

(c) Marketing Management Philosophies—Meaning.

(d) Marketing Mix-Product, Price, Place (Physical distribution) and Promotion—Meaning.

(e) Elements of Marketing Mix:

I. Product Mix

• Product-Meaning.
• Branding-Meaning and characteristics of good brand.
• Packaging- Meaning and Importance packaging.
• labelling-Meaning and Functions of the labelling.

II. Price Mix-meaning and factors determining the price.

III. Place Mix/ Physical Distribution-Meaning, Channel of distribution, Types of channels of

distribution and factors determining choice of channels.

IV. Promotion Mix-Meaning.

• Advertising-Meaning, Importance and Objections/Criticism to advertising.
• Personal Selling-Meaning and Qualities of good salesman.
• Sales promotion Techniques-Meaning and sales promotion techniques used for sales
• promotion.
• Publicity-Meaning.

UNIT 12. CONSUMER PROTECTION.

(a) Consumer Protection-Concept and Importance of consumer protection from consumer point
of view and business point of view.
(b) Meaning of Consumer and Consumer Protection Act 2019

(c) Rights and Responsibilities/Duties of consumers.

(d) Who can file a complaint and against whom?

(e) Redressal agencies under Consumer Protection Act.

(f) Reliefs/Remedies available to a consumer.

(g) Consumer Awareness-Role of a consumer Organisation.

________________________________________________________________________________

Text Book- Goa Board XII Business Studies (NCERT)

Reference Books :

(1) Business Studies By Poonam Gandhi.

(2) Business Studies Modern’s abc By Rajesh Kumar Mahaja

________________________________________________________________________________

GOA BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION
ALTO-BETIM , GOA
Weightage to content 2023-24 onward----HSSC

A. 1st FORMATIVE TEST (20 MARKS)
1. Weightage to learning outcomes 1st FORMATIVE TEST -20 Marks
Sr. No Learning Outcomes Marks Percentage
of Marks
01 Knowledge 05 25%
02 Understanding 10 50%
03 Application 05 25%

2.Weightage to content 1st FORMATIVE TEST-20 Marks.
Unit I to Unit IV
Sr. No Unit Topic Marks Unit
Percentage
01 Unit-I Nature and significance of 06 30%
management.
02 Unit-II Principle of management 05 25%
03 Unit- Business Environment 05 25%
III
04 Unit- Planning 04 20%
IV

3.Weightage to forms of Questions (1st FORMATIVE TEST) 20 Marks.

Sr. No Forms of Questions Marks for each No of Total
question Questions Marks
01 Objective Type Questions 01 02 02
02 Short Answer Type 1 02 02 04
03 Short Answer Type 2 03 02 06
04 Long Answer Type 04 02 08
Total 08 20

4.The expected time for different type of questions would be as follows:

Sr. No Forma of Questions Approx. Time Number Approx. time for
for each of each form of
Question in Question Questions in
Minutes(1) Mins.(T x N)
01 Objective Type Questions 03 02 06
02 Short Answer Type 1 06 02 12
03 Short Answer Type 2 09 02 18
04 Long Answer Type 12 02 24
Total 08 60 Minutes

5.Weightage to Type of Questions (1 ST FORMATIVE TEST) 20 Marks.

Sr. No Types of No of Marks Weightage Time Allotted
Questions Questions (%) (Minutes)
01 Objective 02 02 10 06
Type
Questions
02 Short Answer 02 04 20 12
Type 1
03 Short Answer 02 06 30 18
Type 2
04 Long Answer 02 08 40 24
Type
Total 08 20 100% 60Minutes

6.Weightage to difficulty level questions (1 ST FORMATIVE TEST) 20 Marks

Sr. Estimated difficulty level of Questions Percentage
No
01 Easy 30%
02 Average 60%
03 Difficult 10%

7. Scheme of options:
There is an internal choice in Question No:- 08.

Blue Print of Model Question Paper
First Formative Exam 2023-24

Sub: Business Studies Std: XII Maximum Marks: 20

UNITS KNOWLEDGE UNDERSTANDING APPLICATION TOTAL
MARKS
VSA SA1 SA2 ET VSA SA1 SA2 ET VSA SA1 SA2 ET

1-Nature and 8(4) 1(1) 06
Significance of
2(1)
management

2-Principles of 5(3)* 3(2) 05
management

3-Business 4(2) 6(3) 05
environment

4-Planning 7(4) 04

Total Marks 02 03 02 08 02 03 20

05 (25%) 10 (50%) 05 (25%) 20

- Inside Backet indicates ‘Marks’
- Outside Bracket indicates ‘Questions’
- Optional questions indicated ‘Star *’

B. 2nd FORMATIVE TEST (20 MARKS)
1. Weightage to learning outcomes -2nd FORMATIVE TEST (20 MARKS)

Sr. No Learning Outcomes Marks Percentage of
Marks
01 Knowledge 05 25%
02 Understanding 10 50%
03 Application 05 25%

2. Weight age to content -2nd FORMATIVE TEST (20 MARKS)
Unit V to Unit VIII
Sr. No Unit Topic Marks Unit Percentage

01 Unit-V Organising 05 25%
02 Unit-VI Staffing 05 25%
03 Unit-VII Directing 07 35%
04 Unit - VIII Controlling 03 15%

3. Weight age to forms of Questions -2nd FORMATIVE TEST (20 MARKS)
3
. Sr. Forms of Questions Marks for each No of Questions Total
No question Marks
01 Objective Type Questions 01 02 02
02 Short Answer Type 1 02 02 04
03 Short Answer Type 2 03 02 06
04 Long Answer Type 04 02 08
Total 08 20

4.The expected time for different type of questions would be as follows:

Sr. Forma of Questions Appr. Time Number Approx. time for each
No for each of form of Questions in
Question in Question Mins.(T x N)
Minutes(1)
01 Objective Type 03 02 06
Questions
02 Short Answer Type 1 06 02 12

03 Short Answer Type 2 09 02 18
04 Long Answer Type 12 02 24
Total 08 60 Minutes

5.Weightage to Type of Questions- 2ND FORMATIVE TEST (20 MARKS)
Sr. No Types of No of Marks Weightage Time Allotted
Questions Questions (%) (Minutes)
01 Objective 02 02 10 06
Type
Questions
02 Short Answer 02 04 20 12
Type 1
03 Short Answer 02 06 30 18
Type 2
04 Long Answer 02 08 40 24
Type
Total 08 20 100% 60Minutes

6.Weightage to difficulty level questions- 2ND FORMATIVE TEST (20 MARKS)
Sr. Estimated difficulty level of Questions Percentage
No
01 Easy 30%
02 Average 60%
03 Difficult 10%

7. Scheme of options:
There is an internal choice in Question No:- 05.

8. Number of main Questions: - 08 Questions.

Blue Print Of Model Question Paper
Second Formative Exam 2022-23
Sub: Business Studies Std: XII Maximum Marks: 20

UNITS KNOWLEDGE UNDERSTANDING APPLICATION TOTAL
MARKS
VSA SA1 SA2 ET VSA SA1 SA2 ET VSA SA1 SA ET
2

5—Organising 7(4) 1(1) 05

6—Staffing 2(1) 8(4) 05

7—Directing 3(2) *6(3) 07
4(2)

8—Controlling 5(3) 03

Total Marks 20

1+2+2=5(25%) 4+3+3=10(50%) 1+4=5(25%) 20

Inside Backet indicates ‘Marks’
- Outside Bracket indicates ‘Questions’
- Optional questions indicated ‘Star *’

C. Project: 20 Marks.
The list of Project will be send later on.

D. DESIGN OF THE QUESTION PAPER OF BOARD EXAMINATION (80 MARKS)

GOA BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION
ALTO-BETIM , GOA
Final Examination 2023-24 onwards
Class : XII Subject Business Studies Time: 2 ½ Hrs. Max.Marks:80
1. Weightage to learning Outcomes.
Sr. No Learning Outcomes Marks Percentage of Marks
01 Knowledge 20 25%
02 Understanding 40 50%
03 Application 20 25%

2. Weightage to content (final Board Examination) 80 Marks.
Unit I to Unit XII
Sr. Unit Topic Marks Unit
No Percentage
01 Unit-I Nature and significance of 08 10%
management.
02 Unit-II Principle of management 07 8.75%
03 Unit-III Business Environment 06 7.5%
04 Unit-IV Planning 05 6.25%
05 Unit-V Organising 07 8.75%
06 Unit-VI Staffing 07 8.75%
07 Unit-VII Directing 08 10%
08 Unit-VIII Controlling 04 5%
09 Unit-IX Financial Management 05 6.25%
10 Unit-X Financial Market 05 6.25%
11 Unit-XI Marketing 12 15%
12 Unit-XII Consumer Protection 06 7.5%
Total 80 100%

3.Weightage to forms of Questions 80 Marks.

Sr. No Forms of Questions Marks for each No of Questions Total Marks
question
01 Objective Type Questions 01 16 16

02 Short Answer Type 1 02 06 12
03 Short Answer Type 2 03 08 24
04 Long Answer Type 04 07 28
Total 37 80

4.The expected time for different type of questions would be as follows:

Sr. No Forma of Questions Approx. Time Number Approx. time
for each of for each form
Question in Question of Questions
Minutes(1) in Mins.(T x N)
01 Objective Type Questions 01 16 16
02 Short Answer Type 1 3.45 06 21
03 Short Answer Type 2 5.30 08 43
04 Long Answer Type 10 07 70
Total 37 150 Minutes

GOA BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATIONALTO-BETIM , GOA
BLUE PRINT SUB:- BUSINESS STUDIES -XII Subject Code:-H-4655
Total No of questions: - 37 Duration: - 2.30 Hrs Maximum Marks: 80

UNITS KNOWLEDGE UNDERSTANDING APPLICATION TOTA
L

VSA SA1 SA2 LA VSA SA1 SA2 LA VSA SA1 SA2 LA MARK

1-Nature and 1(1) 23(3)* 31(4) 08
Significance of
management

2-Principles of 2(1) 24(3) 25(3) 07
management

3-Business 3(1) 32(4) 4(1) 06
environment

4-Planning 5(1) 33(4) 05

5-organising 6(1) 17(2) 7(1) 26(3) 07

6 staffing 8(1) 18(2) 34(4) 07

7-Directing 9(1) 35(4)* 27(3) 08

8-controlling 19(2) 20(2) 04

9-financial 10(1) 28(3)* 11 05
management
(1)

10-Financial 12(1) 36(4) 05
Market

11-Marketing 13(1) 29 14 21(2) 15 37 12

(3) (1) (1) (4)

12-consumer 16(1) 30 22 06
protection (3)* (2)

Total Marks 10 04 06 03 06 12 20 03 02 06 08 80

20 41 19 80

Figures outside bracket – Question nos. on question paper

Figures inside bracket – marks allotted to respective question

GOA BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION
ALTO-BETIM, GOA
Final Examination 2023-24 onwards
MODEL QUESTION PAPER

Subject: - Business Studies Std: XII (HSSCE) SubjectCode:H-4655
Total No Questions: -37 Duration: - 2.30 hours Maximum Marks: - 80
___________________________________________________________________________
Instructions:
1. Answer all Questions.
2. Question paper contains 37 questions.
3. Questions No. 1 to 16, which includes multiple choice and very short answer type question
for 1 mark each.
4. Questions from 17 to 22 are of 2 marks each and to be answered in 30 words.
5. Questions from 23 to 30 are of 3 marks each and to be answered in 60 words.
6. Questions from 31 to 37 are of 4 marks each and to be answered in 100 words.
7. There is no overall choice however, internal choice is provided in question Nos. 23,28,30
and 35.

1 Name the level of management that determines the overall 1
organisational objectives and strategies for their realisation.
2 ‘The principles of management are intended to be applied for all 1
types and sizes of the organisations. Which feature is highlighted
from the above statement?
• General guidelines
• Flexible
• Universally applicable
• Mainly behavioural
3 What is ‘disinvestment’ with reference to the privatisation? 1
4 “People have developed a taste for better quality products even 1

though they may have to pay more for it”. Identify the business
environment.
• Economic
• Technological

• Legal
• Social
5 Name the type of plan in which the sequence to perform a job is 1
determined.

6 State the organisational structure which has no written rules and 1
fixed lines of communication.

7 The step of organising process which leads to creation of hierarchical 1
structure and coordination among various departments is---------.
• Identification and division of work
• Departmentation
• Assignment of duties
• Establishing reporting relationship.

8 Mention the selection test that is used to measure the individual 1
potential for learning new skills.

9 Ram is looking for a job where he can earn at least Rs. 20,000/- to 1
make his living.
State the need as per Maslow’s theory of motivation in the above
case:-

10 Which type of investment decision relates to short-term and affects 1
day to day operations of a company?

11 Herambh Ltd is a leading mobile company. It is planning to acquire 1
Siddhi Ltd business worth Rs. 2,000 crore. Which financial decision
is involved in it.
• Financing decision
• Dividend decision
• Investment decision
• Working capital decision

12 Mention the money market instrument that is used by the banks to 1
maintain cash reserve ratio.

13 A product concept of marketing philosophies focuses on —----------- 1
a) sustainable development
b) maintaining high quality
c) protecting the environment
d) increasing production

14 Which of the following is an objection to advertising? 1

a) Expressiveness
b) Undermines social values
c) Enhancing customer satisfaction
d) Mass reach

15 Rashmi boutique decided to offer 15% less than MRP. Identify the 1
sales promotion technique adopted by Rashmi boutique.
• Discount
• Quantity gift
• Usable benefits
• Refund
16 A consumer right that allows to set up their own grievance cell is-----. 1
a) Right to safety
b) Right to consumer education
c) Right to be heard
d) Right to seek redressal

17 State four advantages of functional structure. 2

18 Describe Placement and Orientation as a stage of staffing process. 2

19 State first four steps involved in the process of controlling. 2

20 “The Controlling function of management is regarded as a key 2
function for organisational success”. With reference to the above
statement explain two importance of controlling.

21 Describe two factors which determines channel of distribution. 2

22 Ajay is planning to buy a gold necklace to his beloved wife and 2
Priyesh is planning to buy an electronic iron. Suggest which standard
marks both should see on the respective products as the assurance of a
good quality.

23 Describe three features of Co-ordination. 3
OR
“Management is called as a Profession.” Describe.
24 Explain briefly the following general principles of management: 3
(a) Discipline
(b) Unity of Direction.
(c) Scalar chain.
25 In a manufacturing company as many as 100 labourers are working 3
in the planning and production deparment. Eight specialist have
been appointed to look after their work to issue command to them.
1.Identify the technique of scientific management being followed in
the above case.
2. Name the authority who will be the incharge of Planning and

Production department.
3.Which general principle of management is being ignored in
The above case.
26 Describe the elements of delegation. 3

27 Ritika Ltd assured their employees that inspite of recession no 3
employees will be retrenched from the job.
1.Name and explain the type of incentive offered to the employees by
Ritika Ltd.
2.Explain two more incentives of the same category.

28 Explain four factors which are affecting the choice of capital 3
structure.
OR
Explain four factors which should be consider while determining
requirement of the fixed capital.
29 State six characteristics of a good brand. 3

30 What are the different reliefs or remedies available to a consumer as 3
per consumer protection act? (Six points)
OR
What role perform by the consumer associations and NGOs for the
protection and promotion of interest of consumer? (Six points)

31 Explain the importance of management.(Four Points) 4
32 Explain four impacts of new industrial policy on business and 4
industry.
33 No doubt planning is an important tool of management yet it is not a 4
remedy for all types of problems. Explain its four limitations.

34 Screenmap Ltd. is a highly reputed company. The employees of this 4
organisation are very happy and they discussed how they came in
contact with this organisation.
a) Aman said that he was introduced by the present Sales manager,
Mr. John.
b) Benu said that he had applied through the www.naukripao.com.
c)Vaibhav said that he was directly appointed from IIM Ahmedabad
from where he was about to complete his MBA.
d) krisha said she was appointed through nationwide professional
body involved in recruitment.
Identify and explain the external sources of recruitment mentioned
in the above cases.

35 Describe in detail four Semantic barriers to communication. 4
OR
Describe in detail four qualities of good leader.

36 Explain four functions performed by the stock exchanges. 4

37 "Neem laboratories introduced a new shampoo”. As a marketing head 4
you are being told to fix price. Suggest and explain four factors that
should be consider while pricing.

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