CBSE Class 11 Marking Scheme 2022 for Front Office Operations

CBSE | DEPARTMENT OF SKILL EDUCATION FRONT OFFICE OPERATIONS (SUBJECT CODE: 810) CLASS XI (SESSION 2021-2022) MARKING SCHEME TERM -1 Max. Time Allowed: 1½ hours Max. Marks: 30 SECTION A Answer any 5 questions out of the given 6 questions on Employability Skills (1 x 5 = 5 marks) 1. a) Coherent 1 2. d) Interjections 1 3. b) Feedback 1 4. c) Measurable 1 5. a) .odt 1 6. a) Ctrl+N 1 SECTION B Answer any 20 questions out of the given 25 questions (1 x 20 = 20 marks) 7. d) 24 hours 1 8. b) Service 1 9. c) Transportation 1 10. a) England 1 11. b) Cruise ships 1 12. c) Quick service restaurants 1 13. d) Internet 1 14. b) Tremont House 1 15. b) Colonial Era 1 16. a) Indian Tobacco Company 1 17. c) The Ashok Hotel 1 18. b) Receiver 1 19. c) Channel 1 20. b) Decoding 1 21. c) Spoken words and written material 1 22. b) Jargon 1 23. d) Lateral communication 1 24. c) 1-b,2-c,3-d,4-a 1 25. a) Word stress 1 810-MS-XI TERM-1 (2021-22) 1

26. b) “R” 1 27. d) De-hy-drate 1 28. a) Eyeglass 1 29. b) Hair should touch the collar line of shirt 1 30. b) Self-esteem 1 31. d) Be light in color 1 SECTION C (COMPETENCY BASED QUESTIONS) Answer any 5 questions out of the given 7 questions (1 x 5 = 5 marks) 32. d) Essential Services 1 33. c) Supplementary accommodation 1 34. a) Direct effect 1 35. b) Half- Duplex 1 36. c) Organizational barrier 1 37. a) Defensive 1 38. c) Only a small nose stud can be worn 1 810-MS-XI TERM-1 (2021-22) 2