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ICSE YEAR 2027
INDIAN CERTIFICATE OF
SECONDARY EDUCATION
EXAMINATION
HOSPITALITY
MANAGEMENT
(73)
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February 2025
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© Copyright, Council for the Indian School Certificate Examinations
All rights reserved. The copyright to this publication and any part thereof solely vests in the Council for the Indian
School Certificate Examinations. This publication and no part thereof may be reproduced, transmitted, distributed or
stored in any manner whatsoever, without the prior written approval of the Council for the Indian School Certificate
Examinations.
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Council for the Indian School Certificate Examinations (CISCE)
MISSION STATEMENT
The Council for the Indian School Certificate
Examinations is committed to serving the nation's
children, through high quality educational
endeavours, empowering them to contribute towards
a humane, just and pluralistic society, promoting
introspective living, by creating exciting learning
opportunities, with a commitment to excellence.
ETHOS OF CISCE
Trust and fair play.
Minimum monitoring.
Allowing schools to evolve their own niche.
Catering to the needs of the children.
Giving freedom to experiment with new ideas
and practices.
Diversity and plurality - the basic strength for
evolution of ideas.
Schools to motivate pupils towards the
cultivation of:
Excellence - The Indian and Global
experience.
Values - Spiritual and cultural - to be the bedrock
of the educational experience.
Schools to have an 'Indian Ethos', strong roots in
the national psyche and be sensitive to national
aspirations.
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CLASS X
There will be one written paper of two hours duration Analysis and Critical Control Points (HACCP))
carrying 100 marks and Internal Assessment of and food groups, label reading, basic meal
100 marks. planning, identification of ten common kitchen
equipment and brief discussion about the uses of
THEORY- 100 Marks each.
1. Soft Skills Food and Beverage service - Attributes and
Hospitality English, Grooming basics, Etiquette. behavior of F&B personnel, familiarization and
uses of basic cutlery, crockery and glassware,
Basic terms – meeting and greeting guests, common common types of napkin folding (any five each for
phrases used in operational areas, polite speech. formal and informal occasions) and their uses to
Introduction to personal grooming, positive body be discussed in brief, both for theory and practical.
language, attitude and confidence building – brief Discussion about formal and informal occasions
details of requirements of hospitality personnel. with colour and material.
Importance of Etiquette for hospitality; guidelines Front Office – Any five types of hotel rooms (for
for everyday living, important manners for every example, single occupancy, double occupancy,
day; importance of personal image – being friendly, suites in different categories of hotels): currencies
courteous, knowledgeable, giving professional and capitals (China, Canada, Bangladesh, India,
service. Bhutan, Japan, Nepal, Pakistan, Sri Lanka, USA,
UK, France, Germany, Italy, Russia, Australia,
2. Tourism Products Singapore, Brazil, Malaysia, Thailand).
Components of Tourism, Types of tourism. Accommodation Operations - Care of clothing and
brief descriptions of laundry services, safety and
Tourism Products and Services – Definition and security (comparison between home and hotels
features. with regards to fire, electricity and precautions to
Components of Tourism – the four ‘A’s – attraction, be taken based on SOPs and precautionary
accessibility, accommodation, amenities - meaning measures only).
of each term with one example related to a specific
place of tourism. INTERNAL ASSESSMENT- 100 Marks
Types of tourism - An understanding of Leisure, A minimum of four assignments to be completed
medical, education, religion, sports, business, and during the year, as assigned by the teacher.
eco-tourism with examples.
Suggested list of assignments:
3. Hotels 1. Choose two famous tourist areas in the State or city
Accommodation, Departmental areas in hotels. – give brief details about the history, significance,
type of tourism and how they fulfill the 4 ‘A’s of
Unclassified (no star category) hotels, budget tourism.
hotels, ecotels, heritage hotels, boutique hotels, star
category hotels - general information with 2. Select five famous street foods of your State –
examples. discuss why are they popular and what is special
about them.
Departmental areas in hotels – Definition of each
department; Operational levels FP, F&B, FO, AO, 3. Find out about four 5-star hotels in your city –
HR, Sales and marketing – brief overview of brand, logo, number of rooms, location, outlets, etc.
function of each department. 4. Demonstrate five different types of napkin folds
4. Operational Departments of Hotels with their purpose and suggest on which occasions
they can be used.
Food Production, Food and Beverage service,
Front Office, Accommodation Operations. 5. Plan and develop menus for three different
occasions along with a suitable location and table
Food hygiene (brief explanations of Food Safety set up.
and Standards Authority of India (FSSAI), Hazard
ICSE Examination Year 2027 3
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6. Identify kitchen and Food and Beverage (F&B) EVALUATION
equipment and explain their uses.
The project work is to be evaluated by the subject
7. For three countries, discuss the three most famous teacher and by an External Examiner. The External
tourist attractions (with explanations of why they Examiner shall be nominated by the Head of the school
are tourist destinations), the capital, currency, and may be a teacher from the faculty, but not teaching
airline code and logo. the subject in the relevant section/class. For example,
8. Compare the safety and security at home with that a teacher of Home Science of Class IX may be deputed
in hotels. to be the External Examiner for Class X Hospitality
9. Choose three tourist destinations and briefly Management project work.
describe how they maintain geographical, historical, The Internal Examiner and the External Examiner will
cultural and environmental sustainability. assess the candidate’s work independently.
10. Discuss the differences in maintaining hygiene
Award of Marks: (100 Marks)
standards between home and hotels.
11. Role play on grooming and self-presentation – to Subject Teacher (Internal Examiner) : 50 marks
include the use of hospitality English phrases and External Examiner : 50 marks
appropriate etiquette.
The total marks obtained out of 100 are to be sent to
12. Compare and contrast four different types of hotels CISCE by the Head of the School.
- discussing their similarities and differences.
The Head of the school will be responsible for the
online entry of marks on CISCE’s CAREERS portal by
the due date.
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