Karnataka SSLC Question Paper 2022 Retail

Question Paper
2022
docs.

Joár ÊÜáá©ÅñÜ ±ÜâoWÜÙÜ ÓÜíTæ 12 ]
A

Question Paper Serial No.
Total No. of Printed Pages : 12 ]

CÈÉí¨Ü PÜñܤÄÔ
Joár ±ÜÅÍæ°WÜÙÜ ÓÜíTæ 34 ]
Total No. of Questions : 34 ] CCE RF
ÓÜíPæàñÜ ÓÜíTæ : 87-E K CCE RR
Code No. : 87-E K NSQF LEVEL-2

101
ËÐÜ¿á ÄàpæàÇ…
Subject : Retail
PܮܰvÜ ÊÜáñÜᤠCíXÉÐ… ÊÜÞ«ÜÂÊÜá / Kannada and English Medium
ÍÝÇÝ A»Ü¦ì & ±Üâ®ÜÃÝÊÜ£ìñÜ ÍÝÇÝ A»Ü¦ì / Regular Fresh & Regular Repeater
©®ÝíPÜ 08. 04. 2022 ] [ Date : 08. 04. 2022
ÓÜÊÜá¿á ¸æÙÜWæY 10-30 Äí¨Ü ÊÜá«ÝÂÖÜ° 12-45 ÃÜÊÜÃæWæ ] [ Time : 10-30 A.M. to 12-45 P.M.

TEAR HERE TO OPEN THE QUESTION PAPER
WÜÄÐÜu AíPÜWÜÙÜá 60 ] [ Max. Marks : 60

General Instructions to the Candidate :
1. 34

Functional English
This Question Paper consists of objective and subjective types of 34 questions
including Section – A and Section – B. Section – A consists of questions related
to the subject Retail and Section – B consists of the questions related to
Functional English.
2.

This question paper has been sealed by reverse jacket. You have to cut on the
right side to open the paper at the time of commencement of the examination.
Check whether all the pages of the question paper are intact.
3.
Follow the instructions given against both the objective and subjective
types of questions.
4.
Figures in the right hand margin indicate maximum marks for the question.
Tear here

5. 15

The maximum time to answer the paper is given at the top of the question paper.
It includes 15 minutes for reading the question paper.

101 RF/RR(A)-(200)-9102 [ Turn over

87-EK (Level-2) 2 CCE RF & RR

SECTION – A

I. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ A¥ÜÊÝ A±Üä|ì ÖæàÚPæWÜÚWæ ®ÝÆáR BÁáRWÜÙÜ®Üá° ¯àvÜÇÝX¨æ. AÊÜâWÜÙÜÈÉ
ÖæaÜác ÓÜãPܤÊÝ¨Ü EñܤÃÜÊÜ®Üá° BÄÔ, A¨ÜÃÜ PÜÅÊÜÞûÜÃܨæãí©Wæ ±Üä|ì EñܤÃÜÊÜ®Üá° ŸÃæÀáÄ

8×1=8

Four alternatives are given for each of the following questions /

incomplete statements. Choose the correct alternative and write the

complete answer along with its question number and alphabet :

1. ÓÝÊÜÞ®ÜÂÊÝX Eñܳ®Ü°¨Ü ¸æÇæ¿á®Üá° PæàÙÜáÊÜ WÝÅÖÜPÜ

(A) ¯ÐÝuÊÜíñÜ WÝÅÖÜPÜ (B) ®ÜËàPÜÄÓÜáÊÜ WÝÅÖÜPÜ

(C) ÖæãÓÜ WÝÅÖÜPÜ (D) aÜíaÜÆ WÝÅÖÜPÜ

The customer who usually asks for a price on a product is

(A) Loyal customer (B) Renewing customer

(C) New customer (D) Fickle customer

2. ÓÜÃÜPÜá ÊÜáñÜᤠÓæàÊæWÜÙÜ®Üᰠ˯ÊÜá¿á ÊÜÞwPæãÙÜáÛÊÜ ÓܧÙÜ

(A) Ë»ÝXà¿á ÊÜáÚWæ (B) ÊÜÞÃÜáPÜpær ÓܧÙÜ

(C) ÓÜ|¡ PÜáoáíŸ ÊÜáÚWæ (D) ¨ÝÓݤ®Üá ÊÜáÚWæ

RF/RR(A)-(200)-9102

CCE RF & RR 3 87-EK (Level-2)
A place where goods and services are exchanged, is

(A) Variety store (B) Market place

(C) Departmental store (D) Warehouse store

3. D PæÙÜX®ÜÊÜâWÜÙÜÈÉ ±ÜÅ«Ý®Ü WÝÅÖÜPÜÃÜ Eñܳ®Ü°PæR Jí¨Üá E¨ÝÖÜÃÜOæ

(A) aÝPÜÇæàp… (B) LÐܘ

(C) B»ÜÃÜ| (D) ÖÝÆá

An example for staple consumer product among the following is

(A) Chocolate (B) Medicine

(C) Jewellery (D) Milk

4. ÓæãràÃ…®ÜÈÉ Eñܳ®Ü°WÜÙÜ ¯ÊÜìÖÜOæWæ ÓÜíŸí˜Ô¨Ü PÝ¿áìË«Ý®Ü

(A) C®æÌíoÄ ÊÜÞ®æàh…Êæáíp… (B) ±ÜÅÊÜÞ~àPÜÃÜ|

(C) ñÜíñÜÅþÝ®Ü (D) ÊÜÞPæìqíW…

The procedure pertaining to the handling of products in a store is

(A) Inventory management (B) Standardization

(C) Technology (D) Marketing

RF/RR(A)-(200)-9102 [ Turn over

87-EK (Level-2) 4 CCE RF & RR
5. Aí£ÊÜá WÝÅÖÜPÜÃæãí©Wæ ®æàÃÜÊÝX ÊÜÂÊÜÖÜÄÓÜáÊÜ ¹ÈÉíW…

(A) ÓÜPÝÈPÜ ¹ÈÉíW… (B) pæÈPÝí ¹ÈÉíW…

(C) bÆÉÃæ ¹ÈÉíW… (D) ÓÜí±Üä|ì ÊÜÞÃÝo¨Ü ¹ÈÉíW…

The billing that directly deals with the end customer is

(A) timely billing (B) telecom billing

(C) retail billing (D) wholesale billing

6. CÊÜâWÜÙÜÈÉ ¿ÞÊÜâ¨Üá Óèí¨Ü¿áì¨Ü PèÍÜÆ ?

(A) Fo¨Ü PÜÇæ (B) AÆíPÝÃÜ

(C) pæàŸÇ… ±ÜÅÓÜᤣ¿á PÜÇæ (D) E±ÜÖÝÃÜ WÜêÖÜWÜÙÜ ÎÐÝraÝÃÜ

Which of the following is a skill of beauty ?

(A) Art of dining (B) Make-up

(C) Art of table presentation (D) Restaurant etiquette

7. Jí¨Üá E±ÜÖÝÃÜ WÜêÖܨÜÈÉ AvÜáWæ ÊÜÞvÜáÊÜÊÜ®Üá «ÜÄÓÜáÊÜ pæãಿáá ÓÜãbÓÜáÊÜâ¨Üá

(A) BÖÝÃÜ ñÜ¿ÞÄÓÜáÊÜ ÓÜÊÜá¿á (B) ÓÜÌÃÜûÜOæ

(C) ÓæãŸWÜá (D) PæÆÓܨÜÈÉ®Ü QÉÐÜrñæ¿á ÊÜáor

In a restaurant hat of the chef indicates the

(A) Food preparation time (B) Self defence

(C) Elegance (D) Level of difficulty in work

RF/RR(A)-(200)-9102

CCE RF & RR 5 87-EK (Level-2)

8. WÜ|PÜ¿áíñÜÅ¨Ü ±ÜŨÜÍÜìPÜ ÊÜÞ±ÜPÜÊÜ®Üá° ŸÙÜPæ¨ÝÃܯí¨Ü CvܸæàPÝ¨Ü ¨ÜãÃÜ

(A) 18-30 AíWÜáÆWÜÙÜá (B) 15-25 AíWÜáÆWÜÙÜá

(C) 25-40 AíWÜáÆWÜÙÜá (D) 10-20 AíWÜáÆWÜÙÜá

The computer monitor should be placed from the user at the distance
of

(A) 18-30 inches (B) 15-25 inches

(C) 25-40 inches (D) 10-20 inches

II. 3×1=3

Fill in the blanks with suitable answer :

9. ®æàÃÜ®æÆ¨Ü ÊÜáñÜᤠPÜ~àì¿á ®æÆ¨Ü Ë®ÝÂÓÜ¨Ü ËáÍÜÅ|ÊÜ®Üá° ……………… Gí¨Üá
PÜÃæ¿ááñݤÃæ.

The combination of straight floor and diagonal floor layout is
called .................... .

10. pæÈPÝí ¹ÈÉíW… ±ÜÅQÅÁá¿áá WÝÅÖÜPÜÄí¨Ü ÔÌàPÜÄÓÜáËPæ ÊÜáñÜᤠ………………
±ÝÊÜ£WÜÙÜ®Üá° JÙÜWæãíwÃÜáñܤ¨æ.

Telecom billing process includes receiving and ................. payments
from the customers.

11. PÝ¿áìÓܧÙÜ¨Ü Ë®ÝÂÓÜÊÜ®Üá° A«Ü¿á®Ü ÊÜÞvÜáÊÜâ¨Üá .................... .

The study of workplace design is ...................... .

RF/RR(A)-(200)-9102 [ Turn over

87-EK (Level-2) 6 CCE RF & RR
III. 12. A-±Üqr¿áÈÉ »Ü¨ÜÅñÝ PÝÊÜÆáWÝÃÜÃÜ PÝ¿áìWÜÙÜ®Üá° ÖÝWÜã B-±Üqr¿áÈÉ »Ü¨ÜÅñÝ
PÝÊÜÆáWÝÃÜÃÜ Ë«ÜWÜÙÜ®Üá° ¯àvÜÇÝX¨æ. AÊÜâWÜÙÜ®Üá° Öæãí©Ô EñܤÃÜWÜÙÜ®Üá°
PÜÅÊÜÞûÜÃÜWÜÙæãí©Wæ ŸÃæÀáÄ 4×1=4
The functions of security guards are given in Colum-A and types
of security guards in Column -B. Match them and write the
answers along with alphabets :

A- B-

Column-A Column-B
i) E¨æãÂàWÜ«ÝñÜÄWæ »è£PÜ »Ü¨ÜÅñæ a) aÝÈñÜ »Ü¨ÜÅñÝ PÝÊÜÆáWÝÃÜÃÜá
¯àvÜáÊÜÊÜÃÜá Mobile security guards
Physical security given to
employers
ii) A±Ýp…ìÊæáíp…WÜÚWæ »Ü¨ÜÅñæ b) Êæç¿áQ¤PÜ »Ü¨ÜÅñÝ PÝÊÜÆáWÝÃÜÃÜá
¯àvÜáÊÜÊÜÃÜá Personal security guards
Security given for
apartments
iii) JÙÜ ÖÝWÜã ÖæãÃÜ AÔ¤WÜÚWæ »Ü¨ÜÅñæ c) ÓÝÊÜìg¯PÜ »Ü¨ÜÅñÝ PÝÊÜÆáWÝÃÜÃÜá
¯àvÜáÊÜÊÜÃÜá Public security guards
Giving security for internal
and external assets
iv) Jí¨Üá ¯©ìÐÜr ÓܧÙܨÜÈÉ C¨Ü᪠d) ÊÜÓÜ£ »Ü¨ÜÅñÝ PÝÊÜÆáWÝÃÜÃÜá
aÜÆ®ÜÊÜÆ®Ü ÊÜÞ¯oÃ… ÊÜÞvÜáÊÜÊÜÃÜá Residential security guards
Stay at one place and
monitor the movement
e) TÝÓÜX »Ü¨ÜÅñÝ PÝÊÜÆáWÝÃÜÃÜá
Private security guards

f) Ô§ÃÜ »Ü¨ÜÅñÝ PÝÊÜÆáWÝÃÜÃÜá
Static security guards

g) PݱæäàìÃæàp… »Ü¨ÜÅñÝ PÝÊÜÆáWÝÃÜÃÜá
Corporate security guards

RF/RR(A)-(200)-9102

CCE RF & RR 7 87-EK (Level-2)
IV. 5×1=5

Answer the following questions :

13. PÜ~àì¿á ®æÆ¨Ü Áãàg®æ Gí¨ÜÃæà®Üá
What is a diagonal floor plan ?

14. AíWÜw Ë®ÝÂÓÜ¨Ü GÃÜvÜá E¨æªàÍÜWÜÙÝÊÜâÊÜâ ?
What are the two objectives of store design ?

15. bÆÉÃæ ÊݱÝÃÜ¨Ü ÓÝréívÜv…ì PÝ¿áìË«Ý®Ü¨Ü ¿ÞÊÜâ¨Ý¨ÜÃÜã GÃÜvÜá
A®ÜáPÜãÆWÜÙÜ®Üá° ŸÃæÀáÄ.
Write any two advantages of standard operating procedures in retail.

16. ÓÜÖÝ¿áPÜ »Ü¨ÜÅñÝ A˜PÝÄ Gí¨ÜÃæ ¿ÞÃÜá ?
Who is an assistant security officer ?

17. OSHA ÊÜ®Üá° ËÓܤÄÔ.

Expand OSHA.

V. 4×2=8

Answer the following questions :

18. AíWÜw Ë®ÝÂÓÜÊÜ®Üá° Ë®ÝÂÓÜWæãÚÓÜáÊÜ ÖÜíñÜWÜÙÜ®Üá° ŸÃæÀáÄ.
Write the steps in designing store layout.

19. PÝ¿áìÓܧÙܨÜÈÉ JŸº PæÆÓÜWÝÃÜ®ÝX, ¯ÊÜá¾ BÃæãàWÜ ÊÜáñÜᤠÓÜáÃÜûÜñæ¿á
gÊݸݪÄWÜÙÝÊÜâÊÜâ ?

As a worker at the workplace, what are the responsibilities for your
health and safety ?

RF/RR(A)-(200)-9102 [ Turn over

87-EK (Level-2) 8 CCE RF & RR
20. ÊÝ~iÂàPÜÃÜ|¨ÜÈÉ ¿ÞÊÜâ¨Ý¨ÜÃÜã GÃÜvÜá ÊÝ~iÂàPÜÃÜ|¨Ü ÓÜÆÖæWÜÙÜ®Üá° ÓÜãbÔ.
Suggest any two merchandising tips in merchandise.

21. ¨ÜêÍÜ ÊÝ~iÂàPÜÃÜ| Gí¨ÜÃæà®Üá C¨ÜÃÜ Ë«ÜWÜÙÜ®Üá° £ÚÔ.
What is visual merchandising ? Mention its types.

/OR

±ÝÉé®æãàWÝÅÊÜå… Gí¨ÜÃæà®Üá C¨ÜÃÜ E±ÜÁãàWÜÙÜ®Üá° £ÚÔ.
What is planogram ? Mention its uses.

VI. 3×3=9

Answer the following questions :

22. bÆÉÃæ ÊÜÞÃÝo¨Ü PèÍÜƨÜÈÉ WÝÅÖÜPÜÃÜ WÜÊÜá®ÜÊÜ®Üá° ÓæÙæ¿áÆá ÓÜÖÝ¿á ÊÜÞvÜáÊÜ ¸ÝÖÜÂ
AíÍÜWÜÙÝÊÜâÊÜâ
What are the external factors that help in grasping customer in retail
skill ?
/OR

WÝÅÖÜPÜÃÜ KÇæçÓÜáËPæ¿áÈÉ JŸº ÊÜÞÃÝoWÝÃÜ®Üá ÊÜÞvÜáÊÜ ÓÝÊÜޮܠñܱÜâ³WÜÙÝÊÜâÊÜâ ?
What are the common mistakes done by a salesperson in approaching
customer ?

23. bÆÉÃæ AíWÜw¿á ÓÝÄWæWæ ÓÜíŸí˜Ô¨Ü ÓÜÊÜáÓæÂWÜÙÜ®Üá° ËÊÜÄÔ.
Explain the problems associated with retail transport.

24. Êæç¿áQ¤PÜ ÃÜã±ÜâWæãÙÜáÛËPæ¿á ¿ÞÊÜâ¨Ý¨ÜÃÜã ÊÜáãÃÜá ñÜíñÜÅWÜÙÜ®Üá° ÓÜíü±Ü¤ÊÝX ËÊÜÄÔ.
Briefly explain any three personal grooming tips.

RF/RR(A)-(200)-9102

CCE RF & RR 9 87-EK (Level-2)
VII. 2×4=8

Answer the following questions :

25. ¯ÊÝìÖÜPÜ g㯿áÃ… ÊÝ~hæãÂà¨ÜÂËá¿á ÊÜááS PÝ¿áìWÜÙÝÊÜâÊÜâ ?
What are the main functions of admin junior merchandiser ?

/OR

¨ÜêÍÜ ÊÜÞÃÝoWÝÃÜÃÜ PÝ¿áìWÜÙÝÊÜâÊÜâ ?
What are the functions of visual merchandisers ?

26. ÓæãràÃ… Ë®ÝÂÓÜ ÊÜáñÜᤠÇæàLp…WÜÚWæ ¸æàPÝWÜáÊÜ ÓÜãPܤÊÝ¨Ü ÓÜÆÖæWÜÙÜ®Üá° ÓÜãbÔ.
Suggest suitable tips for store design and layout.

/OR

Jí¨Üá QÃÜáÊÜáÚWæ¿á®Üá° ñæÃæ¿ááÊÜ ÓÜÊÜá¿á¨ÜÈÉ A®ÜáÓÜÄÓÜáÊÜ PÝ¿áìË«Ý®ÜWÜÙÜ®Üá°
ËÊÜÄÔ.
Describe the procedures to be followed at the time of opening the
retail store.

RF/RR(A)-(200)-9102 [ Turn over

87-EK (Level-2) 10 CCE RF & RR

SECTION – B

I. Four alternatives are given for each of the following questions / incomplete
statements. Choose the correct alternative and write the complete answer
along with its question number and alphabet : 2×1=2

27. Grapevine communication is also known as

(A) Formal communication (B) informal communication

(C) Downward communication (D) Pictorial communication

28. The mental frame of a person who breaths faster is

(A) Doubt (B) Commanding

(C) Confidence (D) Nervous or angry

II. Fill in the blank with suitable answer : 1

29. GPS stands for .............................. .

III. Answer the following question : 1

30. The signs used in traffic signals indicates, which type of
communication ?

IV. Answer the following questions : 2×2=4

31. "Change in the eyebrows of the person can judge him/her in the
communication process". Interpret.

OR

RF/RR(A)-(200)-9102

CCE RF & RR 11 87-EK (Level-2)
"Eye contact is most important part in nonverbal communication".
How ? Explain.

32. What are the elements of effective communication ?

V. Answer the following question : 3

33. What is the importance of upward communication ?

VI. Answer the following question : 4

34. Explain barriers in communication.

RF/RR(A)-(200)-9102 [ Turn over

87-EK (Level-2) 12 CCE RF & RR

RF/RR(A)-(200)-9102