CBSE Class 12 Office Procedures and Practices Question Paper 2019

SET-4
Series BVM H$moS> Z§.
Code No. 194
amob Z§. narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð
Roll No. >na Adí` {bIo§ &
Candidates must write the Code on the
title page of the answer-book.

 H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 8 h¢ &
 àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma -nwpñVH$m Ho$ _wI-n¥ð> na
{bI| &
 H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >33 àíZ h¢ &
 H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| &
 Bg àíZ-nÌ H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ & àíZ-nÌ H$m {dVaU nydm©•
_| 10.15 ~Oo {H$`m OmEJm & 10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo
Am¡a Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo &
 Please check that this question paper contains 8 printed pages.
 Code number given on the right hand side of the question paper should be
written on the title page of the answer-book by the candidate.
 Please check that this question paper contains 33 questions.
 Please write down the Serial Number of the question before
attempting it.
 15 minute time has been allotted to read this question paper. The question
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the
students will read the question paper only and will not write any answer on
the answer-book during this period.

H$m`m©b` H$m`©{d{Y Ed§ Aä`mg
OFFICE PROCEDURES AND PRACTICES

{ZYm©[aV g_` : 3 KÊQ>o A{YH$V_ A§H$ : 60
Time allowed : 3 hours Maximum Marks : 60

194 1 P.T.O.

gm_mÝ` {ZX}e :
IÊS> H$
(i) àíZ g§»`m 1 go 12 _| go {H$Ýht Xg àíZm| Ho$ CÎma Xr{OE & `o EH$-EH$ A§H$ Ho$
~hþ{dH$ënr àíZ h¢ Am¡a AmnH$mo {XE JE {dH$ënm| _| go ghr CÎma H$mo MwZZm h¡ &
(ii) àíZ g§»`m 13 go 19 _| go {H$Ýht nm±M àíZm| Ho$ CÎma Xr{OE & `o Xmo-Xmo A§H$m| Ho$ A{V
bKw CÎmar` àíZ h¢ & BZ_| go àË`oH$ H$m CÎma 30 eãXm| go A{YH$ H$m Zht hmoZm Mm{hE &
(iii) àíZ g§»`m 20 go 26 _| go {H$Ýht nm±M àíZm| Ho$ CÎma Xr{OE & `o VrZ-VrZ A§H$m| Ho$ bKw
CÎmar` àíZ h¢ & BZ_| go àË`oH$ H$m CÎma 70 eãXm| go A{YH$ H$m Zht hmoZm Mm{hE &
IÊS> I
(iv) àíZ g§»`m 27 go 33 _| go {H$Ýht nm±M àíZm| Ho$ CÎma Xr{OE & `o nm±M-nm±M A§H$m| Ho$ XrK©
CÎmar` àíZ h¢ & BZ_| go àË`oH$ H$m CÎma 150 eãXm| go A{YH$ H$m Zht hmoZm Mm{hE &

General Instructions :

SECTION A

(i) Answer any ten questions from questions no. 1 to 12. These are multiple
choice questions carrying one mark each and you have to choose the
correct answer out of the given alternatives.

(ii) Answer any five questions from questions no. 13 to 19. These are very
short answer type questions carrying two marks each. Answer to these
should not exceed 30 words each.

(iii) Answer any five questions from questions no. 20 to 26. These are short
answer type questions carrying three marks each. Answer to these should
not exceed 70 words each.

SECTION B

(iv) Answer any five questions from questions no. 27 to 33. These are long
answer type questions carrying five marks each. Answer to these should
not exceed 150 words each.

194 2

IÊS> H$
SECTION A

{ZåZ{b{IV ‘| go {H$Ýht Xg àíZm| Ho$ CÎma Xr{OE & 110=10
Answer any ten of the following questions.
1. àmW©Zm VWm ܶmZ _________ à~§YZ ‘| ghm¶Vm H$aVo h¢ &
(H$) gԦ (I) VZmd
(J) n[adV©Z (K) H$bh (ÛÝÛ)
Prayer and meditation help in _________ management.
(a) time (b) stress
(c) change (d) conflict
2. g{Md H$mo erb _________ aIZm Mm{hE &
(H$) g‘¶ H$m nmbZ (I) ñdm{_^{º$ (d\$mXmar)
(J) ñd^md (K) {dZ¶
A secretary should maintain an even
(a) punctuality (b) loyalty
(c) temper (d) courtesy
3. S>mH$ Ûmam ^oOo OmZo dmbo g^r nÌm| H$s à{dpîQ> _________ ‘| H$s OmVr h¡ &
(H$) àofU a{OñQ>a (I) S>m¶ar a{OñQ>a
(J) S>mH$ a{OñQ>a (K) AmdH$ S>mH$ a{OñQ>a
_________ is used to enter all the letters to be sent by post.
(a) Dispatch Register (b) Diary Register
(c) Dak Register (d) Inward Mail Register

4. ~‹S>o g§JR>Zm| ‘|, Ohm± S>mH$ H$s ‘mÌm A{YH$ hmoVr h¡, EH$ n¥WH$ {d^mJ {Ogo ______ H$hVo
h¢, H$s ñWmnZm H$s OmVr h¡ Vm{H$ S>mH$ H$m aIaImd ì¶dpñWV ê$n go {H$¶m Om gHo$ &
(H$) AmdH$ S>mH$ {d^mJ
(I) S>mH$ {d^mJ
(J) OmdH$ S>mH$ {d^mJ
(K) AÝVa-{d^mJr¶ S>mH$ {d^mJ
In big organisations, where the volume of mail is large, a separate
department called _________ may be set up so that mail can be handled
systematically.
(a) Inward Mail Department
(b) Mailing Department
(c) Outward Mail Department
(d) Inter-departmental Mail Department

194 3 P.T.O.

5. ’$mBqbJ H$s dh {d{Y {OgHo$ AÝVJ©V g^r ’$mBbm|o H$mo AbJ g§»¶m Xr OmVr h¡, H$hbmVr
h¡
(H$) dUm©Zwgma ’$mBqbJ (I) H$mbH«${‘H$ ’$mBqbJ
(J) g§»¶m-gyMH$ ’$mBqbJ (K) {df¶mZwgma ’$mBqbJ
The filing method under which all files are given separate numbers is
called
(a) Alphabetical filing (b) Chronological filing
(c) Numerical filing (d) Subject filing

6. AZwH«$‘Ur ~ZmZm _________ Ho$ {bE EH$ ‘hÎdnyU© ghm¶Vm h¡ &
(H$) S>mH$ ^oOZo (I) N>±Q>mB©
(J) ’$mBqbJ (K) g‘¶ à~§YZ
Indexing is an important aid to
(a) Mailing (b) Weeding
(c) Filing (d) Time Management

7. _________ dh g^m hmoVr h¡ {Og‘| g§JR>Z {deof Ho$ g^r gXñ¶ ^mJ bo gH$Vo h¢ &
(H$) gmd©O{ZH$ g^m (I) {ZOr g^m
(J) gm‘mݶ g^m (K) g{‘{V g^m
_________ are those meetings which are open to all the members of the
concerned organisation.
(a) Public meetings (b) Private meetings
(c) General meetings (d) Committee meetings

8. EH$ g^m ‘| _________ Ho$ A^md ‘| H$moB© ^r H$m¶© Zht {H$¶m Om gH$Vm &
(H$) gyMZm (I) JUny{V©
(J) H$m¶©gyMr (K) H$m¶©d¥Îm
No business can be transacted in a meeting without a
(a) Notice (b) Quorum
(c) Agenda (d) Minutes

9. g§X^© nwpñVH$m {OgH$m Cn¶moJ Q´>oZm| Ho$ {ddaU OmZZo Ho$ {bE {H$¶m OmVm h¡, H$hbmVr h¡
(H$) aobdo S>m¶ar (I) Q´>oZ Q>mB‘ Q>o~b
(J) Q´>oZ JmBS> (K) Q´>oZ ‘mZ{MÌ
The reference book that could be used to find the details of trains is called
(a) Railway Diary (b) Train Time Table
(c) Train Guide (d) Train Map

194 4

10. ¶mÌm ì¶dñWm H$aZo Ho$ {bE EH$ _________ H$s godmE± br Om gH$Vr h¢ &
(H$) EOoÝQ>
(I) {dH«$¶ EOoÝQ>
(J) ghm¶H$
(K) Q´>¡db EOoÝQ>
The services of a _________ may be availed to make travel arrangements.
(a) Agent
(b) Sales Agent
(c) Helper
(d) Travel Agent

11. ¶h g§JR>Z ‘m±J na Xo¶ O‘m H$mo ñdrH$maVm h¡ :
(H$) ~¢H$
(I) S>mH$Ka
(J) gmhÿH$ma
(K) boZXma
This organisation accepts deposits payable on demand :
(a) Bank
(b) Post Office
(c) Money Lender
(d) Creditor

12. nmg~wH$ ~¢H$ Ûmam {ZJ©{‘V EH$ XñVmdoµO h¡ Omo _________ am{e H$mo Xem©Vm h¡ &
(H$) O‘m H$s JB©
(I) {ZH$mbr JB©
(J) O‘m H$s JB© VWm {ZH$mbr JB©
(K) O‘m H$s JB©, {ZH$mbr JB© VWm eof
A passbook is a document issued by the bank that shows the amount
_________.
(a) deposited
(b) withdrawn
(c) deposited and withdrawn
(d) deposited, withdrawn and the balance
194 5 P.T.O.

{H$Ýht nm±M àíZm| Ho$ CÎma Xr{OE & 25=10
Answer any five questions.

13. g^m go g§~§{YV {ZOr g{Md Ho$ {H$Ýht Mma H$V©ì¶m| H$m C„oI H$s{OE &
State any four duties of a private secretary in relation to meetings.

14. ’$mBqbJ Ho$ {H$Ýht Mma bm^m| H$s gyMr ~ZmBE &
List any four advantages of filing.

15. AnZo ~m°g Ho$ ì¶mdgm{¶H$ {dXoe ¶mÌm na OmZo na hmoQ>b ~wH$ H$aVo g‘¶ Amn {H$Z
H$maH$m| H$mo ܶmZ ‘| aI|Jo ? Eogo {H$Ýht Mma H$maH$m| H$m C„oI H$s{OE &
What factors would you keep in mind while booking hotel accommodation
for your boss for his business trip abroad ? State any four such factors.

16. AmnHo$ ~m°g Ûmam H$m¶m©b¶ go 70 {H$bmo‘rQ>a H$s Xÿar na EH$ ~¡R>H$ ‘| ^mJ boZo Ho$ {bE
Amn CZH$s ¶mÌm Ho$ {Og àH$ma H$m à~§Y H$a|Jo, CgH$m g§jon _| dU©Z H$s{OE & g^m ñWb
aob go Ow‹S>m hþAm Zht h¡ &
Briefly describe the mode of travel you will arrange for your boss who has
to attend a meeting at a place 70 km from the office. The venue of
meeting is not connected by train.

17. ‘Ama.Q>r.Or.Eg.’ Ho$ ‘mܶ‘ go EH$ ì¶{³V H$mo YZ ñWmZm§V[aV H$aZo Ho$ {bE Amdí¶H$
{ddaU Xr{OE &
Give the details required to transfer money to a person through ‘RTGS’.

18. aoIm§{H$V M¡H$ H$m ³¶m AW© h¡ ?
What is meant by a Crossed Cheque ?

19. E.Q>r.E‘. go amoH$‹S> AmhaU Ho$ MaU Xr{OE &
Give the steps for withdrawing cash from ATM.

194 6

{H$Ýht nm±M àíZm| Ho$ CÎma Xr{OE & 35=15
Answer any five questions.

20. ‘g{Md Ho$ H$m¶© Ho$ {bE Hw$N> ì`{º$JV JwU Amdí`H$ hmoVo h¢ &’ Eogo {H$Ýht VrZ JwUm| H$mo
g§jon ‘| g‘PmBE &
‘A secretary’s job requires certain personal qualities.’ Briefly explain any
three such qualities.

21. ‘\«¢$³S> ‘ob’ H$m g§jon ‘| dU©Z H$s{OE &
Briefly describe ‘Franked Mail’.

22. ’$mBqbJ Ho$ ‘hÎd Ho$ {H$Ýht VrZ {~ÝXþAm| H$mo g‘PmBE &
Explain any three points of importance of filing.

23. g^m Ho$ g^mn{V Ho$ {H$Ýht N>: H$V©ì¶m| H$m C„oI H$s{OE &
State any six duties of the Chairman of a meeting.

24. {dXoe ¶mÌm H$s ¶moOZm ~ZmZo dmbo AnZo A{YH$mar Ho$ {bE Amn Omo à~§Y H$a|Jo CZH$mo
g‘PmBE &
Explain the arrangements that you will make for your executive who is
planning a trip abroad.

25. ~¢H$ go amoH$‹S> AmhaU H$s à{H«$¶m H$mo g‘PmBE &
Explain the procedure of withdrawing cash from the bank.

26. YZ O‘m H$aZo VWm ^wJVmZ H$aZo Ho$ A{V[a³V ~¢H$ Hw$N> Aݶ godmE± ^r àXmZ H$aVo h¢ &
Eogr {H$Ýht VrZ godmAm| H$m C„oI H$s{OE &
Besides accepting deposits and making payments, banks provide certain
other services. State any three such services.

194 7 P.T.O.

IÊS> I
SECTION B

Bg IÊS> ‘| go {H$Ýht nm±M àíZm| Ho$ CÎma Xr{OE & 55=25
Answer any five questions from this section.

27. {ZOr g{Md Ho$ {H$Ýht nm±M {Z¶{‘V ({ZË`) H$V©ì¶m| H$mo g§jon ‘| g‘PmBE &
Briefly explain any five routine duties of a private secretary.

28. ‘AmdH$ S>mH$’ Ho$ aIaImd Ho$ MaUm| H$mo g‘PmBE &
Explain the steps in handling of ‘Inward Mail’.

29. g‘Vb ’$mBqbJ Ho$ {H$Ýht VrZ bm^m| VWm {H$Ýht Xmo gr‘mAm| H$mo ~VmBE &
State any three advantages and any two limitations of horizontal filing.

30. B©-’$mBqbJ H$m ³¶m AW© h¡ ?
What is meant by e-filing ?

31. ‘{H$gr àñVmd Ho$ nj AWdm {dnj ‘| ‘VXmZ H$s AZoH$ {d{Y¶m± hmoVr h¢ &’ Eogr {H$Ýht Xmo
{d{Y¶m| H$mo g‘PmBE &
‘There are several methods by which votes can be cast for or against a
motion.’ Explain any two such methods.

32. ‘¶mÌmH«$_ (`mÌm H$m`©H«$_)’ H$m ³¶m AW© h¡ ? ‘¶mÌmH«$_’ V¡¶ma H$aVo g‘¶ ܶmZ ‘| aIo OmZo
dmbo {H$Ýht N>: {~ÝXþAm| H$m C„oI H$s{OE &
What is meant by an ‘Itinerary’ ? State any six points that should be kept
in mind while preparing an ‘Itinerary’.

33. ~¢H$ _| ‘~MV ~¢H$ ImVm’ ImobZo H$s à{H«$¶m H$mo g‘PmBE &
Explain the procedure of opening a savings bank account in a bank.

194 8