Karnataka SSLC Question Paper 2024 Retail

Karnataka School Examination and Assessment Board

QUESTION
PAPERS
2024

CCE RF(A)/666/062

Question Paper Serial No.
A

CÈÉí¨Ü PÜñܤÄÔ
Joár ÊÜáá©ÅñÜ ±ÜâoWÜÙÜ ÓÜíTæ : 12 ]
Total No. of Printed Pages : 12 ] CCE RF
Joár ±ÜÅÍæ°WÜÙÜ ÓÜíTæ : 34 ] Revised Syllabus
Total No. of Questions : 34 ]

ÓÜíPæàñÜ ÓÜíTæ : 87-E K NSQF LEVEL-2
Code No. : 87-E K
ËÐÜ¿á ÄàpæàÇ…
Subject : Retail
PܮܰvÜ ÊÜáñÜᤠCíXÉÐ… ÊÜÞ«ÜÂÊÜá / Kannada and English Medium

TEAR HERE TO OPEN THE QUESTION PAPER
ÍÝÇÝ A»Ü¦ì / Regular Fresh
©®ÝíPÜ 04. 04. 2024 ] [ Date : 04. 04. 2024

±ÜÅÍ氱ܣÅPæ¿á®Üá° ñæÃæ¿áÆá CÈÉ PÜñܤÄÔ
ÓÜÊÜá¿á ¸æÙÜWæY 10-15 Äí¨Ü ÊÜá«ÝÂÖÜ° 12-30 ÃÜÊÜÃæWæ ] [ Time : 10-15 A.M. to 12-30 P.M.
WÜÄÐÜu AíPÜWÜÙÜá 60 ] [ Max. Marks : 60
±ÜÄàûݦìWÝX ÓÝÊÜޮܠÓÜãaÜ®Wæ ÙÜ Üá / General Instructions to the Candidate :

04. 04. 2024
Cut here/CÈÉ PÜñܤÄÔ
1. D ±ÜÅÍ氱ܣÅPæ¿áá Joár 34 ±ÜÅÍæ°WÜÙÜ®Üá° Öæãí©¨æ.
This Question Paper consists of 34 questions.
2. D ±ÜÅÍ氱ܣÅPæ¿á®Üá° ×ÊÜáá¾S hÝPæp… ÊÜáãÆPÜ ÊæãÖÜÃÜá ÔàÇ… ÊÜÞvÜÇÝX¨æ. ±ÜÄàûæ
±ÝÅÃÜí»ÜÊÝWÜáÊÜ ÓÜÊÜá¿áPæR ¯ÊÜá¾ ±ÜÅÍ氱ܣÅPæ¿á ŸÆŸ© ±ÝÍÜÌìÊÜ®Üá° PÜñܤÄÔ ¸Ý|ÊÜ®Üá° A®ÜáÓÜÄÔ ,
GvÜŸ© ±ÝÍÜÌìÊÜ®Üá° PÜñܤÄÓܸæàw. ±ÜÅÍ氱ܣÅPæ¿áÈÉ GÇÝÉ ±ÜâoWÜÙÜá CÊæÁáà Gí¨Üá ±ÜÄàüÔPæãÚÛ.
This question paper has been sealed by reverse jacket. You have to cut on the
right side to open the paper at the time of commencement of the examination
( Follow the arrow ). Do not cut the left side to open the paper. Check
whether all the pages of the question paper are intact.
3. ±ÜÅÍæ°WÜÚWæ PæãqrÃÜáÊÜ ÓÜãaÜ®æWÜÙÜ®Üá° ±ÝÈÔ.
Follow the instructions given against the questions.
4. ŸÆ »ÝWܨÜÈÉ PæãqrÃÜáÊÜ AíQWÜÙÜá ±ÜÅÍæ°WÜÚXÃÜáÊÜ ±Üä|ì AíPÜWÜÙÜ®Üá° ñæãàÄÓÜáñܤÊæ.
Figures in the right hand margin indicate maximum marks for the question.
5. ±ÜÅÍ氱ܣÅPæ¿á®Üá° K©PæãÙÜÛÆá 15 ¯ËáÐÜWÜÙÜ PÝÇÝÊÜPÝÍÜÊÜâ ÓæàĨÜíñæ, EñܤÄÓÜÆá
¯WÜ©±ÜwÓÜÇÝ¨Ü ÓÜÊÜá¿áÊÜ®Üá° ±ÜÅÍ氱ܣÅPæ¿á ÊæáàÇݽWܨÜÈÉ ¯àvÜÇÝX¨æ.
The maximum time to answer the paper is given at the top of the question paper.
It includes 15 minutes for reading the question paper.
Tear here

6. ¯ÊÜáWæ ËñÜÄÓÜÇÝXÃÜáÊÜ ±ÜÅÍ氱ܣÅPæ¿á BÊÜ꣤ ( Version ) ÊÜáñÜᤠ¯ÊÜá¾ ±ÜÅÊæàÍÜ ±ÜñÜŨÜÈÉ
ÊÜáá©ÅñÜÊÝXÃÜáÊÜ ±ÜÅÍ氱ܣÅPæ¿á BÊÜ꣤ Jí¨æà BXÃÜáÊÜâ¨Ü®Üá° TÝñÜıÜwÔPæãÚÛ.
Ensure that, the Version of the question paper distributed to you and the
Version printed on your admission ticket is the same.

1 of 12

CCE RF(A)/666/062 87-EK (Level-2)
I. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ A¥ÜÊÝ A±Üä|ì ÖæàÚPæWÜÚWæ ®ÝÆáR BÁáRWÜÙÜ®Üá° ¯àvÜÇÝX¨æ.
AÊÜâWÜÙÜÈÉ ÖæaÜác ÓÜãPܤÊÝ¨Ü EñܤÃÜÊÜ®Üá° BÄÔ, A¨ÜÃÜ PÜÅÊÜÞûÜÃܨæãí©Wæ ±Üä|ì
EñܤÃÜÊÜ®Üá° ŸÃæÀáÄ 10 × 1 = 10

Four alternatives are given for each of the following questions /
incomplete statements. Choose the correct alternative and write the
complete answer along with its question number and alphabet :

1. D PæÙÜX®ÜÊÜâWÜÙÜÈÉ ¿ÞÊÜâ¨Üá ¯ÊÜìÖÜOÝ aÜoáÊÜqPæ¿áÆÉ

(A) ÔÌàPÜÄÓÜáÊÜâ¨Üá (B) AíWÜw¿áÈÉ ¯ÊÜìÖÜOæ

(C) β³íW… (D) ÓÜÌaÜfñæ

Which of the following is not a handling activity ?

(A) Receiving (B) In-store handling

(C) Shipping (D) Cleaning

2. ¨ÝÓݤ®ÜáWÜÙÜ ¯¿áíñÜÅ|ÊÜ®Üá° ÓÜÃÜPÜáWÜÙÜ »è£PÜ ZoPÜWÜÚí¨Ü ÊÜÞvÜÇÝWÜáÊÜ Ë«Ý®Ü

(A) ÓÜíÁãàg®æ ¯¿áíñÜÅ|

(B) HPܨÝÓݤ®Üá ¯¿áíñÜÅ|

(C) ®ÜËàPÜÃÜ| ¨ÝÓݤ®Üá ¯¿áíñÜÅ|

(D) ±Üä|ì ¨ÝÓݤ®Üá ¯¿áíñÜÅ| ÊÜÂÊÜÓæ§

The method in which controlling of stocks is done by physical
units merchandise is

(A) Combination control (B) Unit stock control

(C) Update stock control (D) Full stock control system

04. 04. 2024 2 of 12

CCE RF(A)/666/062 87-EK (Level-2)
3. bÆÉÃæ ÓÝÄWæWæ ÓÜíŸí˜Ô¨Ü Jí¨Üá ÓÜÊÜáÓæÂ
(A) ÓæàÊÝ ËñÜÃÜOæ (B) ÓÜáÃÜûÜñÝ PÜÅÊÜáWÜÙÜá
(C) ŸÙÜPæ ÊÜÂÊÜÓæ§ (D) PÝËáìPÜÃÜ ÊÜááÐÜRÃÜ ÊÜáñÜᤠPæãÃÜñæ

The problem associated with retail transport is

(A) Service delivery (B) Safety measures

(C) Consumption system (D) Labour strike and shortages

4. D PæÙÜX®ÜÊÜâWÜÙÜÈÉ ¿ÞÊÜâ¨Üá ÓÜÃÜPÜáWÜÙÜ £ÃÜÓÜRÄÓÜáËPæWæ PÝÃÜ|ÊÜÆÉ
(A) ±ÜÅÊÜÞ| ÊÜÂñÝÂÓÜWÜÙÜá
(B) ñܱݳ¨Ü ÓÜÃÜPÜáWÜÙÜá
(C) ÓÜÊÜá¿áPæR ËñÜÃÜOæ
(D) ñÜvÜÊÝX A¥ÜÊÝ ÊÜááíbñÜÊÝX ËñÜÃÜOæ

Which of the following is NOT the main reason for the rejection of
goods ?

(A) Quantity discrepancies

(B) Incorrect goods

(C) On time delivery

(D) Late or early delivery

5. Eñܳ®Ü° ËñÜÃÜOæ¿á Pæã®æ¿á ÖÜíñÜÊÜâ
(A) B¨æàÍÜÊÜ®Üá° ÊÜÞÃÝoWÝÃÜÄWæ ÃÜÊݯÓÜáÊÜâ¨Üá
(B) Eñܳ®Ü°WÜÙÜ ±ÝÂPæàiíW…
(C) ÊÜÓÜá¤WÜÙÜ®Üá° WÝÅÖÜPÜÃÜ ËÙÝÓÜPæR ñÜÆá²ÓÜáÊÜâ¨Üá
(D) ÊÜáÚWæÀáí¨Ü ñæWæ¨ÜáPæãÙÜáÛÊÜâ¨Üá

04. 04. 2024 3 of 12

CCE RF(A)/666/062 87-EK (Level-2)
The final step in product delivery is

(A) Pass the order to seller

(B) Packaging of products

(C) Giving the products to customer's address

(D) In-store pick up
6. PÝ®Üã®Üá AÊÜÍÜÂPÜñæWÜÙÜá bÆÉÃæ AíWÜw¿á ±ÜŨæàÍܨæãí©Wæ ÊÜáñÜᤠbÆÉÃæ
AíWÜw¿áÈÉ ŸÙÜÓÜáÊÜ ÓÜáÃÜûÜñÝ PÜÅÊÜáWÜÙæãí©Wæ ÊÜÂÊÜÖÜÄÓÜáñܤÊæ. B¨ÜÃæ C¨Ü®Üá°
JÙÜWæãíwÆÉ
(A) ÊÝñÝ¿á®Ü (B) WÝÅÖÜPÜÃÜ ËÊæá
(C) ±ÜÅ¥ÜÊÜá bQñÝÕ ±æqrWæ (D) AX° ÍÝÊÜáPÜÊÜ®Üá° ŸÙÜÓÜáÊÜâ¨Üá
Legal requirements deal with area of retail store, safety measures
used at retail store, but does not include

(A) Ventilation (B) Customer's insurance

(C) First aid box (D) Use of fire extinguisher
7. ÓÜáÃÜûÜñÝ ÊæÓ…r A®Üá° ŸÙÜÓÜáÊÜ ÓÜí¨Ü»Üì
(A) aÜÈÓÜáÊÜ E±ÜPÜÃÜ|WÜÙæãí©Wæ PæÆÓÜ ÊÜÞvÜáÊÝWÜ
(B) ñÝÂgÂÊÜÓÜá¤WÜÙÜ®Üá° ¯ÊÜì×ÓÜáÊÝWÜ
(C) aÜã±Ý¨Ü ÊÜÓÜá¤WÜÙÜ®Üá° ŸÙÜÓÜáÊÝWÜ
(D) A˜PÜ ¸æÙÜPÜá ÊÜáñÜᤠÃÝÓÝ¿á¯PÜWÜÙæãí©Wæ PæÆÓÜ ÊÜÞvÜáÊÝWÜ

Safety vests are used while

(A) Working around moving equipment

(B) Handling garbage

(C) Using sharp materials

(D) Working with excessive light and chemicals

04. 04. 2024 4 of 12

CCE RF(A)/666/062 87-EK (Level-2)
8. CÊÜâWÜÙÜÈÉ ñÜáñÜáì±ÜÄÔ§£ BXÃÜáÊÜ Jí¨Üá ÓÜí¨Ü»Üì

(A) ˨ÜáÂñ… A[ÝñÜ ÊÜáñÜᤠÓÜáorWÝ¿áWÜÙÜá

(B) »ÝÃÜÊÜ®Üá° ÖæãÃÜáÊÜâ¨Üá

(C) ¨æàÖÜ¨Ü ®æãàÊÜâ

(D) ÖÜÆáÉ ®æãàÊÜâ

Which of the following could be one of the emergencies ?

(A) Electric shock and burns

(B) Weight lifting

(C) Body pain

(D) Tooth pain

9. C¨ÜÃÜÈÉ ¿ÞÊÜâ¨Üá ñÜívÜ aÜoáÊÜqPæ¿á PæÆÓÜÊÜÆÉ

(A) ÓÜíÊÜÖÜ®Ü ÊÜÞvÜáÊÜâ¨Üá

(B) ÓÝÊÜޮܠWÜáÄ¿áñܤ PæÆÓÜ ÊÜÞvÜáÊÜâ¨Üá

(C) ®ÜPÝÃÝñܾPÜ PæÆÓÜ¨Ü ÊÝñÝÊÜÃÜ| ¯ËáìÓÜáÊÜâ¨Üá

(D) JŸºÄWæ㟺ÃÜá ÓÜÖÝ¿á ÊÜÞvÜáÊÜâ¨Üá

Which of the following is not the activity of team work ?

(A) Communicating

(B) Work towards common goal

(C) Creating a negative working environment

(D) Assisting each other

04. 04. 2024 5 of 12

CCE RF(A)/666/062 87-EK (Level-2)
10. E¨æãÂàWܨÝñÜ&E¨æãÂàXWÜÚWæ ÓÜíŸí˜Ô¨Üíñæ, L¨æãÂàXPÜ PÝ®Üã®Üá CÊÜÄWæ
ÓÜÊÜÆñÜá¤WÜÙÜá ÊÜáñÜᤠgÊݸݪÄWÜÙÜ®Üá° JÙÜWæãíwÃÜáÊÜâ©ÆÉ
(A) ±ÜÅÓÜPܤ PæÆÓÜWÝÃÜÃÜá (B) CñÜÃÜ AíWÜw¿á ®èPÜÃÜÃÜá
(C) E¨æãÂàWÜ A»Ü¦ìWÜÙÜá (D) ÊÜÞi PÝËáìPÜÃÜá

Employment law does not cover the privileges and responsibilities
within the employer-employee connection of

(A) Current workers (B) Employees of other store

(C) Job candidates (D) Former workers

II. ÓÜãPܤÊÝ¨Ü EñܤÃÜ©í¨Ü ¹qrÃÜáÊÜ ÓܧÙÜÊÜ®Üá° »Ü£ì ÊÜÞw 4×1=4
Fill in the blanks with suitable answer :

11. ÊÜÓÜá¤WÜÙÜ®Üá° A¥ÜÊÝ ÓÜÃÜPÜáWÜÙÜ®Üá° aÜÈÓÜáÊÜ, ±ÝÂQíW… ÊÜÞvÜáÊÜ ÊÜáñÜᤠÓÜíWÜÅ×ÓÜáÊÜ
±ÜÅQÅÁáWæ .......................... G®Üá°ñݤÃæ.
The process of moving, packing and storing of goods or
commodities in any form is called as ........................ .

12. bÆÉÃæ PÝ¿ÞìaÜÃÜOæ¿á ±ÜÅÊÜááS AíÍÜÊæí¨ÜÃæ PܱÝoáWÜÙÜ®Üá° ................... .
The most important aspect of retail operation is to ..................,
the shelves.

13. ±ÝQìíW… ±ÜŨæàÍÜWÜÙÜ®Üá° ÓÝRé®… ÊÜÞvÜáÊÜâ¨Üá ………………… ÊÜÂQ¤WÜÚWæ.
'Scan parking area' is for .................. persons.

14. ¸æíQ A±Ü[ÝñÜWÜÙÜ®Üá° ¯¿áí£ÅÓÜáÊÜ E±ÜPÜÃÜ| ………………… .
The device used to control fire accidents is ............... .

04. 04. 2024 6 of 12

CCE RF(A)/666/062 87-EK (Level-2)
III. 15. A-±Üqr¿áÈÉ WÝÅÖÜPÜÃÜ ÊÜñÜì®æWÜÙÜ®Üá° ÖÝWÜã B-±Üqr¿áÈÉ WÝÅÖÜPÜÃÜ Ë«ÜWÜÙÜ®Üá°
¯àvÜÇÝX¨æ. AÊÜâWÜÙÜ®Üá° Öæãí©Ô EñܤÃÜWÜÙÜ®Üá° PÜÅÊÜÞûÜÃܨæãvÜ®æ ŸÃæÀáÄ
4×1=4
The different behaviours of customers are given in Column-A
and the type of customers are given in Column-B. Match them
and write the answers along with alphabets :
A-±Üqr B-±Üqr
Column-A Column-B
i) Êæã¨ÜÆ ¸ÝÄWæ »æàq ¯àvÜᣤÃÜáÊÜ a) ¯ÐÝuÊÜíñÜ WÝÅÖÜPÜ
WÝÅÖÜPÜ Loyal customer
Customer who visits the store
for the first time

ii) Eñܳ®Ü°WÜÙÜ ÊæáàÇæ PæãvÜáWæWÜÙÜ®Üá° PæàÙÜáÊÜ b) AÓÜÊÜÞ«Ý®ÜWæãívÜ WÝÅÖÜPÜ
WÝÅÖÜPÜ Upset customer
Customer who asks for the
offers on products

iii) ¯¿áñÜÊÝX ¯ÊÜá¾ ÊÜáÚWæWæ »æàq ¯àvÜáÊÜ c) ®ÜËàPÜÄÓÜáÊÜ WÝÅÖÜPÜ
WÝÅÖÜPÜ Renewing customer
Customer who regularly visits
your store

iv) ÊÜáÚWæ PÝ¿ÞìaÜÃÜOæ ÓÜÖÝ¿áPܮܮÜá° d) aÜíaÜÆ WÝÅÖÜPÜ
Öæ¨ÜÄÓÜáÊÜ ±ÜÅ¿áñÜ° ÊÜÞvÜáÊÜ WÝÅÖÜPÜ Fickle customer
Customer who tries to scare
store operations assistant
e) ÖæãÓÜ WÝÅÖÜPÜ
New customer
f) B®…Çæç®… WÝÅÖÜPÜ
Online customer
g) QoQ WÝÅÖÜPÜ
Window customer

04. 04. 2024 7 of 12

CCE RF(A)/666/062 87-EK (Level-2)
IV. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ 6×1=6
Answer the following questions :

16. Ä¿ÞÀᣠÊÜÞÃÝo Gí¨ÜÃæà®Üá
What is "discount pricing" ?

17. ÊÜÓÜá¤WÜÙÜ®Üá° ÖæãÃÜáÊÝWÜ ÊÜáñÜᤠCÚÓÜáÊÝWÜ ÖæàWæ PݱÝvܸæàPÜá
How should the materials be protected while loading and
unloading ?

18. QÃÜá ÊݱÝÄWÜÚWæ ®æàÃÜ ËñÜÃÜOæ¿á ¿ÞÊÜâ¨Ý¨ÜÃÜã GÃÜvÜá A®ÜáPÜãÆWÜÙÜ®Üá°
ŸÃæÀáÄ.
Write any two benefits of direct delivery to retailers.

19. ÓÜíÓæ§¿á ±ÜÄaÜ¿á Gí¨ÜÃæà®Üá
What do you mean by introduction to the company ?

20. ñÜívܨÜÈÉ ÊÝ¨Ü ËÊݨÜWÜÙÜ®Üá° ¯àÊÜâ ÖæàWæ ñÜvæWÜoárËÄ
How do you avoid disputes in a team ?

21. ¸æ¨ÜÄÓÜáÊÜâ¨ÜÃÜ A¥Üì £ÚÔ.
What do you mean by Bullying ?

V. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ 6 × 2 = 12

Answer the following questions :

22. A±…væàp… ÓÝrP… PÜípæãÅàÇ… ÊÜÂÊÜÓ槿áÈÉ gÓ…r&C®…&pæçÊÜå… A®Üá° ËÊÜÄÔ.
Explain just-in-time (JIT) in update stock control system.

A¥ÜÊÝ /OR

04. 04. 2024 8 of 12

CCE RF(A)/666/062 87-EK (Level-2)
¨ÝÓݤ®Ü®Üá° ÊÜááPݤ¿áWæãÚÓÜáÊÜ Êæã¨ÜÆá ¨ÝÓݤ®Ü®Üá° Ÿ¨ÜÇÝÀáÓÜáÊÜâ¨ÜÃÜÈÉ®Ü
±Üqr ÊÜÂÊÜÓ槿á®Üá° ËÊÜÄÔ.
Explain the list system in replacing stock before the stock
finishes.

23. bÆÉÃæ PÝ¿ÞìaÜÃÜOæ ÓÜÖÝ¿áPܯWæ AWÜñÜÂÊÝ¨Ü GÃÜvÜá ÓÝÊÜá¥ÜÂìWÜÙÜ®Üá°
ŸÃæÀáÄ.
What are the two core competencies required for a store operation
assistant ?

24. PÜwÊæá AÊܘÁãí©Wæ Öæbc®Ü ±ÜÅÊÜÞ|¨Ü ÓÜÃÜPÜáWÜÙÜ®Üá° ®æàÃÜÊÝX ÊÜáÚWæWÜÚWæ
Pæãívæã¿áÂÇÝWÜáñܤ¨æ. HPæ
High volume goods with short life are shipped straight to the
shops. Why ?

25. Eñܳ®Ü°WÜÙÜ ÓÝWÝ~PæWæ ÓÜíŸí˜Ô¨Ü ¿ÞÊÜâ¨Ý¨ÜÃÜã GÃÜvÜá A±Ý¿áWÜÙÜ®Üá° £ÚÔ.
Mention any two risks associated with transportation of goods.

A¥ÜÊÝ /OR
bÆÉÃæ ÊÜáÚWæ¿áÈÉ ®æçÊÜáìÆÂÊÜ®Üá° ÖæàWæ ¯ÊÜì×ÓÜᣤàÄ
How do you maintain hygiene in Retail store ?

26. QÃÜá ÊÜÞÃÝoWÝÃÜÃÜ®Üá° ÊÜÞÈàPÜñÜÌ¨Ü B«ÝÃÜ¨Ü ÊæáàÇæ ËíWÜwÔ.
Classify the retailers on the basis of ownership structure.

27. WÝÅÖÜPÜ ×ÊÜÞ¾×£ ŸÖÜá ÊÜááS HPæ
Why is customer feedback important ?

A¥ÜÊÝ /OR

04. 04. 2024 9 of 12

CCE RF(A)/666/062 87-EK (Level-2)
AíWÜw PÝ¿ÞìaÜÃÜOæWÜÙÜ ÓÜÖÝ¿áPÜÃÜ E¨æãÂàWÜÊÜâ JÙÜWæãíwÃÜáÊÜ
A±Ý¿áWÜÙÜ®Üá° ËÊÜÄÔ.
Explain the risks involved in the job of a store operations
assistant.

VI. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ 4 × 3 = 12

Answer the following questions :

28. bÆÉÃæ ÊݱÝÄWÜÙÜ®Üá° ±ÜÅaÝÃÜ¨Ü B«ÝÃÜ¨Ü ÊæáàÇæ ÊÜXàìPÜÄÔ, ËÊÜÄÔ.
Classify the retailers based on promotional focus and explain
briefly.

29. ÖæãÃæÓÜáËPæ ÊÜáñÜᤠCÚÓÜáËPæ¿á ¿ÞÊÜâ¨Ý¨ÜÃÜã ÊÜáãÃÜá E¨æªàÍÜWÜÙÜ®Üá° ±Üqr
ÊÜÞw.
List any three objectives of loading and unloading.

A¥ÜÊÝ /OR

ÖæãÃæÓÜáËPæ ÊÜáñÜᤠCÚÓÜáËPæ¿á ±ÝÅÊÜááSÂñæ¿á®Üá° ËÊÜÄÔ.
Explain the significance of loading and unloading.

30. ÓÜÃÜPÜáWÜÙÜ WÜêÖÜ ËñÜÃÜOæ¿áÈÉ ¸æàPÝWÜáÊÜ ¨ÝSÇÝ£WÜÙÜá ¿ÞÊÜâÊÜâ
Which are the documents required while delivering the products
in home delivery ?

31. ñÜívÜ¨Ü WÜáÄWÜÙÜ®Üá° Öæãí©ÓÜáÊÜ ÊÜáãÆWÜÙÜ®Üá° ËÊÜÄÔ.
Explain the sources for setting goals.

04. 04. 2024 10 of 12

CCE RF(A)/666/062 87-EK (Level-2)
VII. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ 3 × 4 = 12
Answer the following questions :
32. QÃÜá ÊÜÞÃÝo¨ÜÈÉ ¸ÝÂXíW… ±ÜÅQÅÁá¿á®Üá° ËÊÜÄÔ.
Explain the process of "Bagging in Retail".

A¥ÜÊÝ /OR

QÃÜá ÊÜÞÃÝo¨ÜÈÉ Eñܳ®Ü°WÜÙÜ ±ÝÂPæàiíW…, ÇæàŸÈíW… ÊÜáñÜᤠ¸ÝÂXíW…
±ÜÅQÅÁáWÜÙÜ®Üá° ËÊÜÄÔ.
Explain the process of packaging, labelling and bagging of
products in retail.

33. bÆÉÃæ ÊÜáÚWæ¿áÈÉ A±Ü[ÝñÜWÜÙÜá ÊÜáñÜᤠñÜáñÜáì ±ÜÄÔ§£¿á®Üá° ÖæàWæ
WÜáÃÜá£ÓÜÇÝWÜáñܤ¨æ ËÊÜÄÔ.
Explain the ways of identifying accidents and emergency in a
retail store.

A¥ÜÊÝ /OR

EñܤÊÜá WÜêÖÜ ¯ÊÜìÖÜOæ¿á A»ÝÂÓÜWÜÙÜ®Üá° ±ÜqrÊÜÞw.
List the good housekeeping practices.

34. PÜÙÜÛñÜ®ÜÊÜ®Üá° ñÜvæWÜoárÊÜ Ë«Ý®ÜWÜÙÜ®Üá° ±ÜqrÊÜÞw.
List the methods to prevent shoplifting.

04. 04. 2024 11 of 12

CCE RF(A)/666/062 87-EK (Level-2)

04. 04. 2024 12 of 12

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