CBSE Class 12 Question Paper 2022 Beauty & Wellness

SET-4
Series àíZ-nÌ H$moS>
Q.P. Code 331
amob Z§. narjmWu àíZ-nÌ H$moS> H$mo CÎma-nwpñVH$m Ho$
Roll No. _wI-n¥ð >na Adí` {bIo§ &
Candidates must write the Q.P. Code on
the title page of the answer-book.

H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 7 h¢ &
àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE àíZ-nÌ H$moS H$mo narjmWu CÎma-nwpñVH$m Ho$ _wI-n¥>ð> na
{bI| &
H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >25 àíZ h¢ &
H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, CÎma-nwpñVH$m _| àíZ H$m H«$_m§H$ Adí`
{bI| &
Bg àíZ-nÌ 15 {_ZQ >H$m g_` {X`m J`m h¡ & àíZ-
10.15 ~Oo {H$`m OmEJm & 10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-
Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo &
Please check that this question paper contains 7 printed pages.
Q.P. Code given on the right hand side of the question paper should be written
on the title page of the answer-book by the candidate.
Please check that this question paper contains 25 questions.
Please write down the serial number of the question in the
answer-book before attempting it.
15 minute time has been allotted to read this question paper. The question
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the
students will read the question paper only and will not write any answer on
the answer-book during this period.

gm¢X`© Ed§ ñdmñÏ`
BEAUTY AND WELLNESS

1
:1 : 30
2
1
Time allowed : 1 hours Maximum Marks : 30
2

331 Page 1 P.T.O.

:

(i)
(ii)
(iii) 5 6
1 4
5 6
(iv) 17 16
7 13
14 18
19 22
(v) 8 3
23 25
(vi)

(vii) /

IÊS> H$
(amoµOJma H$m¡eb) (3+2=5 A§H$)

4 3 3 1=3
1. E§Q>aàoÝ`moa ? 1
2. EH$ g\$b ì`mdgm{`H$ CÚ_ Ho$ {bE EH$ CÚ_r H$mo {H$g àH$ma Ho$ g§gmYZm| H$s
Amdí`H$Vm hmoVr h¡ ? 1
3. J«rZ Om°ãg ? 1
4. CNG H$m nyam ê$n ? 1

2 1 1 2=2
5. {Z ? 2
6. B©H$mo-Qy>[aµÁ_ _| J«rZ Om°ãg H¡$go _XX H$aVo h¢ ? 2

331 Page 2

General Instructions :
(i) Please read the instructions carefully.
(ii) This question paper is divided into three sections, viz. Section A,
Section B and Section C.
(iii) Section A is of 5 marks and has 6 questions on Employability Skills.
(a) Questions number 1 to 4 are one mark questions. Attempt any
three questions.
(b) Questions number 5 and 6 are two marks questions. Attempt any
one question.
(iv) Section B is of 17 marks and has 16 questions on Subject Specific Skills.
(a) Questions number 7 to 13 are one mark questions. Attempt any
five questions.
(b) Questions number 14 to 18 are two marks questions. Attempt any
three questions.
(c) Questions number 19 to 22 are three marks questions. Attempt any
two questions.
(v) Section C is of 8 marks and has 3 Competency-Based Questions.
Questions number 23 to 25 are four marks questions. Attempt any
two questions.
(vi) Do as per the instructions given in the respective sections.
(vii) Marks allotted are mentioned against each section/question.

SECTION A
(Employability Skills) (3+2=5 marks)

Answer any 3 questions out of the given 4 questions. 3 1=3
1. What is the meaning of Entrepreneur ? 1
2. What kind of resources are needed by an Entrepreneur for a successful
business enterprise ? 1
3. What do you mean by Green Jobs ? 1
4. 1

Answer any 1 question out of the given 2 questions. 1 2=2
5. What do you understand by Decisiveness ? 2
6. How do Green Jobs help in ecotourism ? 2

331 Page 3 P.T.O.

IÊS I>
({df` {d{eï> H$m¡eb) (5+6+6=17 A§H$)

7 5 5 1=5
7. EH$ [agoße{ZñQ>> H¡$go ? 1
8. AmO Ho$ g_` _| {H$g _mÜ`_ go VoOr go Anm°B§Q>_|Q> ~wH$ {H$E Om gH$Vo h¢ ? 1
9. _hÎdnyU© h¡ ? 1
10. gwì`dpñWV [agoßeZ H$m ? 1
11. ? 1
12. ? 1
13. JwQ>H$m ? 1

5 3 3 2=6

14. Anm°B§Q>_|Q> ~wH$ H$aVo g_`, [aH$m°{S>ªJ ? 2

15. IwXam joÌ ? 2

16. B§Q> H$mo CnMma XoVo g_` h_| m| Zht H$aZr Mm{hE ? 2

17. `{X CnMma XoVo g_` H$moB© XþK©Q>Zm hmo OmE, Vmo Cgo H¡$go g§^mbZm Mm{hE ? 2

18. Q>r_ Ho$ gXñ`m| Ho$ {bE {Z`{_V Q>r_ _r h¢ ? 2

4 2 2 3=6

19. _w±hmgo h¢,
H¡$go ? 3

20. ñQ>moaoO joÌ (E[a`m) _| [aH$m°S>© H¡$go aIo§Jo ? 3

21. Q>obr\$moZ g§Mma H$s H${R>ZmB`m| H$mo H$_ H$aZo Ho$ Cnm` {b{IE & 3

22. ñdmñÏ` na eam~ nrZo Ho$ Xþîn[aUm_ {b{IE & 3

331 Page 4

SECTION B
(Subject Specific Skills) (5+6+6=17 marks)

Answer any 5 questions out of the given 7 questions. 5 1=5

7. How can a receptionist make clients comfortable ? 1

8. , through which medium can appointments be booked
quickly ? 1

9. Why is grooming important for a receptionist ? 1

10. What are the effects of a well-organised reception on clients ? 1

11. What do you mean by communication ? 1

12. How should a receptionist talk to a client ? 1

13. Why is Ghutka harmful for health ? 1

Answer any 3 questions out of the given 5 questions. 3 2=6

14. While booking an appointment, what is the role of recording medium ? 2

15. What is the importance of Retail area ? 2

16. Why should we avoid talking while giving treatment to a client ? 2

17. If an accident occurs while giving treatment, then how should it be
handled ? 2

18. Why are regular team meetings important for team members ? 2

Answer any 2 questions out of the given 4 questions. 2 3=6

19. If a client has acne on the face, what electrotherapy treatment will be
given to him/her and how ? 3

20. How should we keep records in the storage area ? 3

21. Write the ways to reduce telephone communication difficulties. 3

22. Write the ill effects of alcoholism on health. 3
331 Page 5 P.T.O.

IÊS> J
(`mo½`Vm-AmYm[aV àíZ) (2 4=8 A§H$)

3 2 2 4=8

:

H$^r-H$^ma B§Q>m| go {ZnQ>Zm MwZm¡VrnyU© hmo gH$Vm h¡, bo{H$Z AJa Amn pñW{V H$mo AÀN>r
Vah go g±^mb boVo h¢, Vmo Amn AnZo [aíVo H$mo ~ohVa ~Zm gH$Vo h¢ Am¡a AmJo AmZo dmbo
Adgam| H$mo Am¡a loð> ~Zm gH$Vo h¢ &

gw{ZpíMV H$a| {H$ Amn CZH$s g_ñ`mAm|/{eH$m`Vm| H$mo g{H«$` ê$n go gwZH$a, CZH$s g_ñ`mAm| H$m
{ZdmaU `Wmgå^d VarHo$ go erK«Vm go H$aVo h¢ & Amn ghmZw^y{VnyU© Am¡a g_PXmar go gw{ZpíMV H$a|
H$s AmnH$s eara H$s ^mfm (~m°S>r b¢½doO) ghr g§Xoe XoVr h¡ &

`{X Amn gw{ZpíMV Zht h¢ H$s g_ñ`m H$m {ZdmaU H¡$go hmoJm, Vmo Amn gwYm`© Cnm` Omo AmnHo$
gm_Ï`© (j_Vm) _| hm|, B§Q> B§Q> go gånH©$ ~ZmE
aI| Am¡a `h gw{ZpíMV H$a| H$s dh AmnHo$ _wpíH$b n[apñW{V H$mo hb H$aZo Ho$ VarHo$ go Iwe Am¡a
g§Vwï> h¡ &

23. B§Q>m| go ghr VarHo$ go H¡$go ì`dhma H$aZm Mm{hE ? 4

24. Bg {dMmamW©, AmnH$s eara H$s ^mfm (~m°S>r b¢½doO) ghr g§Xoe XoVr h¡
g_PVo h¢ ? 4

25. B§Q>m| h¢ ? 4

331 Page 6

SECTION C
(Competency-Based Questions) (2 4=8 marks)

Answer any 2 questions out of the given 3 questions. 2 4=8

Read the passage and answer the following questions :

Sometimes dealing with difficult clients can be challenging, but if you handle the
situation well, you may even be able to improve your relationship with the client
and also, will be able to create further opportunities to excel.

Make sure that you listen actively to the problems/complaints of the client and
do the needful to solve the problem as soon as possible. Be empathetic and
understanding and make sure your body language communicates the right
message.

If you are not sure how to solve the situation, then find out remedial measures,
which are in your power, to make them happy and contended. Follow up with
your client to make sure they feel happy and satisfied with the way the difficult
situation is resolved.

23. What is the correct way of dealing with difficult clients ? 4

24. What do you understand by the ter our body language communicates
the right message 4

25. What can be done to make your clients happy ? 4

331 Page 7 P.T.O.