Karnataka SSLC Question Paper 2026 Retail

±ÜÅÍæ° ±Ü£ÅPæ PÜÅÊÜá ÓÜíTæ :

Tear here/CÈÉí¨Ü PÜñܤÄÔ
Q.P. Sl. No. :

Joár ÊÜáá©ÅñÜ ±ÜâoWÜÙÜ ÓÜíTæ : 8 ]
Total No. of Printed Pages : 8 ]
Joár ±ÜÅÍæ°WÜÙÜ ÓÜíTæ : 34 ]
A
Total No. of Questions : 34 ] NSQF LEVEL-2
ÓÜíPæàñÜ ÓÜíTæ : 87-E K Code No. : 87-E K
ÄàpæàÇ…

TEAR HERE TO OPEN THE QUESTION PAPER WITH REVERSE JACKET
ËÐÜ¿á

×ÊÜáá¾S hÝPæp… Öæãí©ÃÜáÊÜ ±ÜÅÍ氱ܣÅPæ¿á®Üá° ñæÃæ¿áÆá CÈÉ PÜñܤÄÔ
Subject : Retail
PܮܰvÜ ÊÜáñÜᤠBíWÜÉ ÊÜÞ«ÜÂÊÜá / Kannada and English Medium
©®ÝíPÜ 30. 03. 2026 ] [ Date : 30. 03. 2026
ÓÜÊÜá¿á ¸æÙÜWæY 10-00 Äí¨Ü ÊÜá«ÝÂÖÜ° 12-15 ÃÜÊÜÃæWæ ] [ Time : 10-00 A.M. to 12-15 P.M.
WÜÄÐÜu AíPÜWÜÙÜá 60 ] [ Max. Marks : 60
Cut here/CÈÉ PÜñܤÄÔ
±ÜÄàûݦìWÝX ÓÝÊÜޮܠÓÜãaÜ®Wæ ÙÜ Üá / General Instructions to the Candidate :
1. D ±ÜÅÍ氱ܣÅPæ¿áá Joár 34 ±ÜÅÍæ°WÜÙÜ®Üá° Öæãí©¨Üáª. »ÝWÜ&A ÊÜáñÜᤠ»ÝWÜ&B WÜÙÜ®Üá° JÙÜWæãíw¨æ.
»ÝWÜ&A ®ÜÈÉ Employability skills Wæ ÓÜíŸí˜Ô¨Ü ±ÜÅÍæ°WÜÚ¨Üáª, »ÝWÜ&B ¬ÜÈÉ ÄàpæàÇ…Wæ ÓÜíŸí˜Ô¨Ü
±ÜÅÍæ°WÜÚÃÜáñܤÊæ.
This Question Paper consists of 34 questions including Part-A and Part-B.
Part-A consists of questions related to the Employability skills and Part-B
consists of the questions related to Retail.
2. D ±ÜÅÍ氱ܣÅPæ¿á¬Üá° ×ÊÜáá¾S hÝPæp… ÊÜáãÆPÜ ÊæãÖÜÃÜá ÔàÇ… ÊÜÞvÜÇÝX¨æ. ±ÜÄàûæ
±ÝÅÃÜí»ÜÊÝWÜáÊÜ ÓÜÊÜá¿áPæR ¯ÊÜá¾ ±ÜÅÍ氱ܣÅPæ¿á ŸÆŸ© ±ÝÍÜÌìÊÜ®Üá° PÜñܤÄÔ ¸Ý|¨Ü WÜáÃÜáñÜ®Üá°
A®ÜáÓÜÄÔ . ±ÜÅÍ氱ܣÅPæ¿áÈÉ GÇÝÉ ±ÜâoWÜÙÜá CÊæÁáà Gí¨Üá ±ÜÄàüÔPæãÚÛ.
This question paper has been sealed by reverse jacket. You have to cut on the right
side to open the paper at the time of commencement of the examination
( Follow the arrow mark ). Check whether all the pages of the question paper are intact.
3. ±ÜÅÍæ°WÜÚWæ PæãqrÃÜáÊÜ ÓÜãaÜ®æWÜÙÜ®Üá° ±ÝÈÔ.
Follow the instructions given against the questions.
4. ŸÆ»ÝWܨÜÈÉ PæãqrÃÜáÊÜ AíQWÜÙÜá ±ÜÅÍæ°WÜÚXÃÜáÊÜ ±Üä|ì AíPÜWÜÙÜ®Üá° ÓÜãbÓÜáñܤÊæ.
Tear here/CÈÉí¨Ü PÜñܤÄÔ

Figures in the right hand margin indicate maximum marks for the questions.
5. ±ÜÅÍ氱ܣÅPæ¿á®Üá° K©PæãÙÜÛÆá 15 ¯ËáÐÜWÜÙÜ PÝÇÝÊÜPÝÍÜÊÜâ ÓæàĨÜíñæ, EñܤÄÓÜÆá
¯WÜ©±ÜwÓÜÇÝ¨Ü ÓÜÊÜá¿áÊÜ®Üá° ±ÜÅÍ氱ܣÅPæ¿á ÊæáàÇݽWܨÜÈÉ ¯àvÜÇÝX¨æ.
The maximum time to answer the paper is given at the top of the question paper.
It includes 15 minutes for reading the question paper.

10/5002 1 of 8

(Level-2) 87-EK
»ÝWÜ - A / PART - A
I. Four alternatives are given for each of the following questions /
incomplete statements. Choose the correct alternative and write the
complete answer along with its question number and alphabet :
3×1=3
1. Which of the following is an example for oral communication ?
(A) Letter (B) Phone call
(C) E-mail (D) Newspaper
2. The organisation which has made the sustainable development of
goals is
(A) UNICEF (B) WHO
(C) League of Nations (D) United Nations
3. The key to open the ‘start menu’ is
(A) Command key (B) Windows key
(C) Navigation key (D) Control key
II. Answer the following questions : 2×1=2
4. What is Stress ?
5. Write the function of ‘Enter key’.
III. Answer the following questions : 2×2=4
6. How to set goals ?
OR
Write any four steps for practising the effective time management.
7. List the important qualities of a successful entrepreneur.
IV. Answer the following question : 1×3=3
8. Explain the communication cycle with diagram.

»ÝWÜ - B / PART - B
V. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ A¥ÜÊÝ A±Üä|ì ÖæàÚPæWÜÚWæ ®ÝÆáR BÁáRWÜÙÜ®Üá° ¯àvÜÇÝX¨æ.
AÊÜâWÜÙÜÈÉ ÖæaÜác ÓÜãPܤÊÝ¨Ü EñܤÃÜÊÜ®Üá° BÄÔ, A¨ÜÃÜ PÜÅÊÜÞûÜÃܨæãí©Wæ ±Üä|ì
EñܤÃÜÊÜ®Üá° ŸÃæÀáÄ 7×1=7
Four alternatives are given for each of the following questions /
incomplete statements. Choose the correct alternative and write the
complete answer along with its question number and alphabet :
9. hæ.I.q. ( J.I.T. ) ®Ü ËÓÜõñÜ ÃÜã±Ü
(A) gÓ…r&C¬…&o¬…ì (B) gÓ…r&C¬…&pæçÊÜå…
(C) hÝÀᬅ&C¬…&pæçÊÜå… (D) gÓ…r&C¬…&oÅÓ…r
The expanded from of JIT is
(A) Just-In-Turn (B) Just-In-time
(C) Join-In-Time (D) Just –In-Trust

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(Level-2) 87-EK
10. QÃÜáÊݱÝÃÜ¨Ü ÓÝÄWæWæ ÓÜíŸí˜Ô¨Ü ÓÜÊÜáÓæÂ
(A) PÝËáìPÜÃÜ ÊÜááÐÜRÃÜ ÊÜáñÜᤠPæãÃÜñæWÜÙÜá
(B) ÓæàÊÝ ËñÜÃÜOæ
(C) ŸÙÜPæ¿á ÊÜÂÊÜÓæ§
(D) ÓÜáÃÜûÜñÝ PÜÅÊÜáWÜÙÜá
The problem associated with retail transportation is
(A) Labour strike and shortages
(B) Service delivery
(C) Consumption system
(D) Safety measures
11. ®æàÃÜÊÝX Eñܳ®Ü°WÜÙÜ®Üá° ÊÜÞÃÝo ÊÜÞvÜáÊÜ AíWÜw¿á Ë«Ü
(A) ®æàÃÜÊÜÆÉ¨Ü AíWÜw (B) ®æp…ÊÜP…ì AíWÜw
(C) ËñÜÃÜPÜÃÜ AíWÜw (D) ®æàÃÜ AíWÜw ËñÜÃÜOæ
The type of store that directly sells the products is
(A) Non-direct store (B) Network store
(C) Distributor store (D) Direct store delivery
12. D PæÙÜX®ÜÊÜâWÜÙÜÈÉ ¿ÞÊÜâ¨Üá ÓÜÃÜPÜáWÜÙÜ ËñÜÃÜOæ¿á ÊÜÞWÜìÓÜãb¿á Aw¿áÈÉ
ŸÃÜáÊÜâ©ÆÉ
(A) ËñÜÃÜOÝ ÓÜÊÜá¿á (B) PÜËáÐÜ®…
(C) ËñÜÃÜOæ¿á ÓܧÙÜ (D) ±ÝÊÜ£ ÊÜáñÜᤠËñÜÃÜOæ
Which of the following does ‘NOT’ come under the guidelines for
the delivery of goods ?
(A) Time of delivery (B) Commission
(C) Place of delivery (D) Payment and delivery
13. ©®ÜÔ ÊÜáñÜᤠÓÝ°®ÜWÜêÖÜWÜÙÜ®Üá° ÓÜÌaÜfWæãÚÓÜáÊÝWÜ ŸÙÜÓÜáÊÜ ÓÜáÃÜûÜñÝ ÓÜÆPÜÃÜOæ
(A) PÜp…&ÃæÔÓæríp… PæçWÜÊÜÓÜáWÜÙÜá (B) ÓÜáÃÜûÜñÝ ÊæÓ…r
(C) PæÆÓÜ¨Ü PæçWÜÊÜÓÜáWÜÙÜá (D) ¹ÓÝvÜŸÖÜá¨Ý¨Ü PæçWÜÊÜÓÜáWÜÙÜá
The safety equipment used in a grocery and cleaning bathrooms
is
(A) Cut-resistant gloves (B) Safety vest
(C) Work gloves (D) Disposable gloves

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(Level-2) 87-EK
14. ¸æíQ ÓÜí»ÜËÓÜÆá PÝÃÜ|
(A) ÃÝÓÝ¿á¯PÜWÜÙÜ AÓÜÊÜá±ÜìPÜ ÓÜíWÜÅÖÜOæ
(B) EÔÃÝo¨Ü ñæãí¨ÜÃæ
(C) WÝ¿á
(D) ±ÜÅ¥ÜÊÜá bQñÝÕ ±æqrWæ
Fire can occur due to
(A) Improper storage of chemicals
(B) Difficulty in breathing
(C) Injury
(D) First Aid Box
15. PæÆÓÜWÝÃÜÃÜ®Üá° ÓÜÊÜÞ®ÜÊÝX, ÓÝí±ÜŨÝÀáPÜÊÝX ±ÜÄàüÓܸæàPÝ¨Ü ÊÜÞWÜìWÜÙÜá
(A) ËàûÜOæ (B) PÝËáìPÜÃÜ PÝ¿áìûÜÊÜáñæ
(C) ¨ÜûÜñæ (D) ÊÜ꣤±ÜÃÜ A¼ÊÜê©œ
Worker should be examined in equally conventional ways is
(A) Observation (B) Worker performance
(C) Efficiency (D) Professional development
VI. ÓÜãPܤÊÝ¨Ü EñܤÃÜ©í¨Ü ¹qrÃÜáÊÜ ÓܧÙÜÊÜ®Üá° »Ü£ì ÊÜÞw 4×1=4
Fill in the blanks with suitable answer :
16. bÆÉÃæ PÝ¿ÞìaÜÃÜOæ¿á ±ÜÅÊÜááS AíÍÜÊæí¨ÜÃæ ………………… .
The most important aspect of retail operation is to ................... .
17. WÝÅÖÜPÜÃÜá ÓÜ× ÊÜÞvÜáÊÜ Êæã¨ÜÆá ................. A®Üá° K¨ÜáÊÜâ¨Üá ÊÜááSÂÊÝX¨æ.
It is important for the consumer to read ...................... before
signing it.
18. PæÆÓÜPæR ÖݯPÝÃÜPÜÊÝ¨Ü A®Ü±æàüñÜ ®ÜvÜÊÜÚPæ A¥ÜÊÝ PÝÊæáíp… ÊÜÞvÜáÊÜâ¨Ü®Üá°
………………… Gí¨Üá ±ÜÄWÜ~ÓÜÇÝX¨æ.
An unwelcome behaviour or comment that is harmful to the work
environment is considered as ................. .
19. ÓÜíÓ槿áÈÉ Jí¨Üá A¥ÜÊÝ Öæbc¬Ü g¬ÜÃÜ ñÜívÜÊÜâ ÓÝÊÜÞ¬ÜÂÊÝX ÓݘÓÜÆá
±ÜſᣰÓÜáÊÜâ¨Üá ………………… .
In an organization a team of one or more people attempt to
achieve a common ...................... .

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(Level-2) 87-EK
VII. 20. A-±Üqr¿áÈÉ ÊÜáÚWæWÜÙÜ Ë«ÜWÜÙÜ A¥ÜìWÜÙÜ®Üá° ÊÜáñÜᤠB-±Üqr¿áÈÉ ÊÜáÚWæWÜÙÜ
Ë«ÜWÜÙÜ®Üá° ¯àvÜÇÝX¨æ. AÊÜâWÜÙÜ®Üá° Öæãí©Ô EñܤÃÜWÜÙÜ®Üá° PÜÅÊÜÞûÜÃܨæãvÜ®æ
ŸÃæÀáÄ 4×1=4

Store types meanings are given in Column-A and store types
are given in Column-B. Match them and write answers along
with alphabets :
A-±Üqr B-±Üqr
Column-A Column-B
i) ¸æàÃæ ¿ÞÊÜâ¨æà bÆÉÃæ ÊÜáÚWæ¿á®Üá° a) ±ÝŨæàÎPÜ ÍݲíW… ÊÜÞÇ…
ÓÜí±ÜQìÓÜÇÝWÜ¨Ü ÊÜáÚWæ Regional shopping
The retail outlets that do not have mall
any other retail outlets connected
ii) GÃÜvÜá A¥ÜÊÝ Öæbc®Ü ÊÜáÚWæWÜÙæãí©Wæ b) ®æàÃÜ ÊÜÞÃÜáPÜpær
»è£PÜÊÝX ÓÜí±ÜPÜì Öæãí©¨Ü ÊÜáÚWæ Direct market
The retail outlets that are physically
connected with two or more stores
iii) ÓܧÚà¿á Pæàí¨ÜŨÜÈÉ ÖÜÆÊÝÃÜá ÊÜáÚWæWÜÙÜ®Üá° c) ÍݲíW… ±ÜŨæàÍÜ
ÓÜí±ÜPÜì Öæãí©ÃÜáÊÜ ÊÜáÚWæ Shopping area
There are number of outlets
connected with a local centre
iv) ¨æãvÜx ÓÜÌ¿áí ÍݲíW… A®Üá° ÓÜí±ÜQìÓÜáÊÜ d) ÓÝréív… AÇæãଅ
ÊÜáÚWæ Stand alone
Consists of large-connecting
shopping outlets
e) Êæç¿áQ¤PÜ ÊÜÞÃÝo
Personal selling
f) Ôó±…&ÍݲíW… Pæàí¨ÜÅ
Strip-shopping
centre
g) B¬…Çæ笅 ÊÜÞÃÝo
Online selling

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(Level-2) 87-EK
VIII. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ 4×1=4
Answer the following questions :
21. ÖÜ|PÝÓÜá ¯¿áíñÜÅ| Gí¨ÜÃæà®Üá
What is financial control ?
22. B®…Çæç®… ÍݲíW…®Ü A¥ÜìÊÜ®Üá° £ÚÔ.
Mention the meaning of online shopping .
23. PæÆÓÜ¨Ü ©®ÜaÜÄ¿á®Üá° ÊÝÂTݯÔ.
Define work routine.
24. Wè±ÜÂñæ¿á ÖÜPÜáR Gí¨ÜÃæà®Üá
What is Right to privacy ?
IX. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ 4×2=8
Answer the following questions :
25. bÆÉÃæ ÊÜáÚWæ¿áÈÉ ¸ÝÂXíW… ÊÜÞvÜáÊÜ GÃÜvÜá ˫ݬÜWÜÙܬÜá° ŸÃæÀáÄ.
Write two procedures for bagging in a retail store.
A¥ÜÊÝ /OR
bÆÉÃæ ÊݱÝÄWÜÚWæ ®æàÃÜ AíWÜw ËñÜÃÜOæÀáí¨ÝWÜáÊÜ GÃÜvÜá ±ÜÅÁãàg®ÜWÜÙÜ®Üá°
ËÊÜÄÔ.
Explain the benefits of direct store delivery to retailers.
26. ¯àÊÜâ bÆÉÃæ ÊÜáÚWæ¿áÈÉ PæÆÓÜ ÊÜÞvÜáÊÜ ÓÜí¨Ü»Üì¨ÜÈÉ JÙÜWæãíwÃÜáÊÜ ÓÝÄWæ¿áá
ÊÜáÖÜñÜÌWÜÙÜá ¿ÞÊÜâÊÜâ
What are the significances considered in transportation if you are
working in a retail store ?
27. ÍÜábWæãÚÓÜáÊÜ ÊæàÙݱÜqr¿áÈÉ ±ÜÄWÜ|®æWæ ñæWæ¨ÜáPæãÙÜÛ¸æàPÝ¨Ü ®ÝÆáR AíÍÜWÜÙÜ®Üá°
±Üqr ÊÜÞw.
List four points to be taken into consideration while cleaning
schedule.
28. ñÜívÜ¨Ü PæÆÓܨÜÈÉ E¨æãÂàXWÜÙÜ gÊݸݪÄWÜÙܬÜá° ŸÃæÀáÄ.
Write the employee responsibilities in team work.
X. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ 3×3=9
Answer the following questions :
29. AíWÜw PÝ¿ÞìaÜÃÜOæ ÓÜÖÝ¿áPÜ®Ü PÜñÜìÊÜÂWÜÙÜ®Üá° £ÚÔ.
Mention the duties of store operation assistant.
30. WÝÅÖÜPÜÃÜá ÓÜÃÜPÜáWÜÙÜ®Üá° £ÃÜÓÜRÄÓÜÆá ¯àvÜáÊÜ PÝÃÜ|WÜÙÜ®Üá° ËÊÜÄÔ.
Explain the reasons for rejection of goods by customer.
A¥ÜÊÝ /OR

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(Level-2) 87-EK
ÓÜÃÜPÜáWÜÙÜ ÇæãàwíW… ÊÜáñÜᤠCÚÓÜáËPæ¿á EñܤÊÜá A»ÝÂÓÜWÜÙÜ®Üá° ŸÃæÀáÄ.
Write the good practices of loading and unloading of goods.
31. QÃÜáÊݱÝÄ ÊÜáÚWæ¿áÈÉ E¨æãÂàX¿áá ±ÝÂÇæàp… hÝÂP…ÕWÜÙܬÜá° ŸÙÜÓÜáÊÜ
ÓÜí¨Ü»Üì¨ÜÈÉ A®ÜáÓÜÄÓܸæàPÝ¨Ü ÊÜáá®æ°aÜcÄPæ¿á PÜÅÊÜáWÜÙÜá ¿ÞÊÜâÊÜâ
What are the preventive measures that should be followed by the
employee to use the pallet jacks in retail store ?
XI. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ 3 × 4 = 12
Answer the following questions :
32. WÝÅÖÜPÜÃÜ Ë«ÜWÜÙÜ®Üá° ËÊÜÄÔ.
Explain the types of customers.
33. ¯àÊÜâ bÆÉÃæ ÊÜáÚWæ¿áÈÉ PæÆÓÜ ÊÜÞvÜáÊÜ ÓÜí¨Ü»Üì¨ÜÈÉ ËñÜÃÜOÝ ÊæàÙݱÜqr¿áÈÉ
±ÜÄWÜ~ÓܸæàPÝ¨Ü AíÍÜWÜÙÜ®Üá° ËÊÜÄÔ.
Explain the points to be considered under schedule of delivery if
you are working in a retail store.
A¥ÜÊÝ /OR
bÆÉÃæ ÊÜáÚWæ¿áÈÉ®Ü ÓÝÄWæWæ ÓÜíŸí˜Ô¨Ü ÓÜÊÜáÓæÂWÜÚWæ ±ÜÄÖÝÃÜWÜÙÜ®Üá° £ÚÔ.
Mention the solutions for the problems related to retail store
transportation.
34. bÆÉÃæ ÊÜáÚWæ¿áÈÉ PæÆÓÜ ¯ÊÜì×ÓÜáÊÜ ÓÜí¨Ü»Üì¨ÜÈÉ ñÜáñÜáì±ÜÄÔ§£WÜÙÜÈÉ
A®ÜáÓÜÄÓÜáÊÜ ÓÜãaÜ®æWÜÙÜ®Üá° ŸÃæÀáÄ.
Write the instructions to be followed in emergencies in working at
retail store.
A¥ÜÊÝ /OR
bÆÉÃæ ÊÜáÚWæ¿áÈÉ ÓÜí»ÜÊܯà¿á A±Ü[ÝñÜWÜÙÜá ÊÜáñÜᤠñÜáñÜáì±ÜÄÔ§£WÜÙÜ®Üá°
WÜáÃÜá£ÓÜÆá CÃÜáÊÜ ÊÜÞWÜìWÜÙÜ®Üá° ËÊÜÄÔ.
Explain the ways to identify the potential accidents and
emergencies in retail store.

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(Level-2) 87-EK

10/5002 8 of 8